Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic communication skills - speaking, listening, writing and reading - but many simply go through the motions.

Including helpful advice on interviews, appraisals, giving and receiving criticism, conducting and participating in meetings, the use of visual aids, communication between departments and much more, this is the ultimate tool for improving your communication skills and helping you become a better manager.