2020-09-12
App has improved drastically
This app used to be so clumsy and slow but it has definitely improved
Updating
-7
#86 in Top Free Apps > Utilities
iPhone Screenshots
Description
Belong
1. Simple plans, no surprises
We’re all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get.
2. Generous data allowances
We’re generous with our data options so you can get the data you need, when you need it.
3. Everything you need online
Set up, connect and manage your service with ease, all online. We’re all about making it easy for you to find what you need and help yourself in your own time.
What's New in Version 3.2.1
- Lots of bug fixes including login issues
- New-look easy navigation
- Improved user experience
- Improved performance
Information
Developer
Categories
Version
3.2.1
Size
41.9 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
1.5 of 5 (655 Ratings)
App Store: Customer Reviews
2020-08-22
Belong New 3.2.0 Update
Finally They have fixed the issues
I had to deal with them for 6 months and now it fixed
Issues with the app before:
Slow Performance
Buggy
Sometimes activating the sim does not work, had to go though the website version
2020-08-20
App doesn’t work most of the time
Can’t load dashboard. Very frustrating.
2020-08-20
Great simple app
Has all the main features I need for my mobile service. Can be slow to load but this version seems to be faster. Keep improving it!
2020-08-19
Improving!
I can do what I need to!! The latest update has been a great improvement, better navigation and load times.
2020-08-19
Getting better
There’s no doubt this app was frustrating in the past but it appears that their recent upgrades and really doing the heavy lifting and making this much better than before!!
2020-08-15
Internet works but I can't use the app.
My phone is an iPhone 5, so it's not an iOS 11, instead an iOS 10. The internet still works on my phone, but the update that makes it only on iOS 11, causes the app to not work. It just says,'Error! Try again later.', which means I can't see how many GB's of internet, change settings/preferences, or send internet to anyone.
2020-08-08
App and website doesn’t work
The app and website has repeatedly failed to provide support. You can’t check how much data you’ve got left or change your details cause “There was an error processing your request”. There’s always an error!
2020-08-08
Total waste of money and service is impossible
Service is impossible .
App is SH*t and never fixed.d
impossible TO ALK TO
ANYONE
WORSE THAN TELSTRA
ONLY REASON I STAY IS COS ITS 40 for 30gb data unlimited calls :but This “support is pathetic and unacceptable..
Maybe I’ll report the lack of care to ACCC
And get some real people to deal with your mess .
Your APP IS AWFUL AND FAILS RIDDLED WOTH ERRORS AND ISSUES ..
No SUPPORT FOR a small company is pathetic.
2020-08-05
Good value but terrible app
Good and cheap plans. But the app crashes and won’t load the dashboard on a regular basis. When it works it’s brilliant for managing your account and changing plans. But it crashes more often than not.
2020-08-04
Poor customer service or no customer service
Frustrating company to deal with you just cannot contact them.
2020-08-04
DO NOT USE BELONG
Since you’re now reading a review for the belong app, it’s probably too late for you. You have probably already subscribed and entered into a plan. But if you haven’t, then I implore you to look for a different provider. This is not just one of the worst internet providers I have ever had, it is one of the worst COMPANIES, across all categories of service, I have ever had the displeasure to deal with.
The internet: abysmal. Terrible speeds. Frequently fails.
The hardware: the modem we were sent, after weeks of waiting, was broken. It took several more weeks to receive another.
The customer service: somehow even worse than the actual product. There is no number to call. The only way to contact them is to send and email and hope/pray that their presumably untrained employees will see it and reply. A response within 3 days, by belong standards, is an absolute miracle.
Take home message: if you haven’t already, DO NOT SUBSCRIBE TO BELONG. this company is ABSOLUTELY TERRIBLE. If it’s too late for you, then I feel immensely sorry for you and the months of misery you have ahead. Start looking into cancelation policies ASAP.
2020-07-30
JOKE
This app is a complete joke absolutely nothing works let alone loads. Work it out or lose a customer a large company shouldn’t have these kinds of issues it’s embarrassing
2020-07-21
How is this app so slow?
Never fails to take a ridiculous amount of time to actually load anything (if it is working at all). Please work to improve this app.
2020-07-15
Different approach
Reading all the hate through reviews I thought I have to make a review as well, but it would be positive.
So the thing is, you gotta use the Belong app for any inquiry, they answer you within 30 minutes or so even late in the evening (so their working hours are extended).
You can request a call back if that what you want from them, however I find it better the way it is. When you have a problem make a new ticket in support , describe your problem, wait for the reply. If your problem wasn’t resolved then open another ticket and request a call back. I know it’s weird , but it’s truly online, no waiting for hours over the phone trying to explain your problem.
•Belong has introduce friend $20 bonus.
•Leftover data is rolled over to the next month and so on.
•you can gift data to friends or family
Those made me choose belong.
I was connected under 30 min.
The only con is that you can’t have multiple phone numbers in one account. So each phone number needs separate account (different email) . Payment card can be same in all of the accounts.
I think there’s hatred because people are not ready to give up calling the operator , instead it’s all emails (which is better coz you have a history available if you had a problem).
So yeah I introduced couple of friends and got $20 each time. I’m happy with belong and happy how fast they transferred me from my old provider and I’m happy I don’t need to call anyone waiting for ages , just simply do everything myself .
2020-07-11
No service
Next to impossible to lodge a complaint and even then don’t respond in the timeframe promised .
2020-07-07
Terrible customer service
The data ran out and stoped coming through but I was still paying. I continued to email and call them but there was no response. After paying and getting no data for over 4 months we where forced to move to a different data service and we lost over $200
2020-07-01
Not worth it
App doesn’t work to set up account it says it’s going to be 2 to 4 hrs it’s been longer. Doubting it will have good service
2020-06-22
Absolutely USELESS!!!
I’m not one to right reviews but in this case it would be rude not to. Whatever you do, choose anyone but BELONG.
Impossible to get ahold of anyone when troubleshooting an issue and the app rarely works. Avoid at all cost!!
2020-06-19
Horrible service
Hopeless company. No contact available. Internet has been down for 3 weeks and I’ve reported online. No acknowledgement or any updates. I’m definitely moving to another company
2020-06-16
Worst app on the app store
Takes your data and money and gives nothing back. The worst app on my phone when I had it and its now the worst app off my phone. Thanks belong
2020-06-09
No Customer Service Available
Belong has turned off their customer support phone number, their messaging option is only a useless bot, and they don't respond to support requests submitted via the app. They continue to charge even though NBN internet has been down for days.
2020-06-01
Serious update work required
Slow, doesn’t load, says payments are coming out on the 1st of month when it’s actually the last day of the month. Cannot change your speed as it doesn’t load.....
2020-05-25
👎
The most painful thing to set up and didn’t even work
2020-05-21
$20 for free? 😱
Use my promo code for $20 when you sign up to Belong. IAFIQYGTR
2020-05-20
$20 signup bonus
Use code: IAFL8GS9A to sign up for Belong and get $20 credit 🐶
2020-05-20
Horrible and useless
I been trying to contact belong for weeks now and no response has been received. all their online and phone call are declined. I would like to talk to some about my plan, I have moved to a different place and nothing on the website or app can help I tried what provided online but I asking me to start a new plan. And when i try to submit this to online complains they show it as an error so I tried other titles like technical problems but same goes as an error.
2020-05-18
Appalling transfer process
I am currently 60+ hours in to reporting my number from Tesltra.
Online reviews suggest many have been without their mobile number for weeks.
The support is living up to it’s poor reputation - contradictory and automated messages that keep promising my service will be up and running soon, but no real way to et in touch.
The title of the Support Ticket auto-generated suggests to me my transfer will never succeed - “max number of part failures reached” so I now need to see how I can reverse the process.
2020-05-12
Belong
Very good company always got good signal everywhere I go. The app is super easy to use,
2020-05-05
Disgusting
Worst network guys. Don’t even dare to try contacting customer service. I have tried 4-5 time ended up in queue for more than 45 mins and still no response.
I wish u get a 5 star negative rating if there were any.
2020-04-29
Worst internet provider
You would think because of the virus, they would switch there call centres else where, but no I’m left without internet for over a month for what? I can’t contact anyone when I do I get no proper response through email, you’re still charging me for a service I can’t even use. Yet other providers are able too still help customers!
2020-04-26
No voicemail
A mobile phone service with no voicemail!... it’s like Belong are trying to differentiate from Telstra by providing worse service. Surely it’s not difficult or expensive for you to provide basic voicemail?!
2020-04-20
WARNING WARNING WARNING
Not a genuine broadband company , fake company run by some loonies , if you join this broadband u are doomed .. all their reviews are paid reviews they don’t have any customer service .
2020-04-16
No customer service
My shop internet is not working and Belong is uncontactable,
2020-04-13
Application does not load
Since the new update the application does not allow me to login at all. I have tried to deleted and install it again but same result. This is going over 1 week already
2020-04-11
Can’t log into app
NBN is down, went through the entire troubleshooting process due to no phone lines due to COVID. No luck. No outage in my area. Trying to log onto app and not working, no point of having an app if it can’t be used?
2020-04-09
Great app
Not sure why there are so many low ratings. It does exactly what an app for a sim would do.
2020-04-09
No support respsonse
No support from a company thats meant to be providing essential services, happy to take your money but not so happy to provide support for whats considered essential services. how about getting back to your customers Belong?
2020-04-07
Downvoting app not because of app, but purely lack of response for covid 19, completely unacceptable
As per title
2020-03-31
Very ordinary telco
People call me but the phone doesn’t ring. Then I get a message to say I had a missed call. Sometimes it rings but I miss a lot.
SMS’s come the next day.
Tried internet banking on my computer 4 days ago. I just got the PIN code to my mobile tonight. UNACCEPTABLE
2020-03-30
Worth it!
Even though the app is extremely slow to load at times. It provides a great amount of detail for my plans and easy access to contact customer or tech support.
2020-03-30
Latest update now mobile data slow
Last week I was using internet at usual speed in phone and got a text saying I was out of data. I went to open up for topup but it immediately went to latest update once complete I carried on to topup data - very strange as it said I still had just over 1gb. I topped up anyway and went back to my internet research I’d been doing. Slow slow slow takes forever to open google - video is completely out of the question. I’ve tried phoning and sent messages daily as we urgently need to get the speed back up for an urgent Telehealth video. So disappointing- been using almost 3 years without issue before this. That’s the only reason I’ve gone 3 stars for past performance.
2020-03-28
Excellent Value
I was apprehensive when i first moved to Belong over 2 years ago. I do not change providers without careful thought and research. Must say I am happier with this carrier than any other I have ever been with. The data is huge and rolls over so u.can bank a bucketload. Share ur data to ur friends on Belong. Great coverage and speedy internet as it uses the Telstra network. U can use the sim in any Telstra locked phone. Unlimited calls and texts within Australia. You can downgrade to a cheaper plan on a month by month basis if need to, with less data but still unlimited calls and texts, and still keep ur data bank. Im currently on the $10 per month plan as i have over 100 gig of data in my bank. Another bonus, if u dont have enough funds in ur bank when ur payment is due, Belong keeps tryi g for 7 days witthout any interruption to ur service. The app has left a little to be desired as its a bit slow and needs more features, and customer service was a headache on the one occasion ive needed it. But the positives far outweigh the negatives and i recommend Belong to all my friends.
2020-03-27
Problem with latest version
Since I updated the app it tells me I no longer have a service. It lets me log in, but says I don’t have a service yet. I logged in on my pc with no problem.
2020-03-27
Not practical; too wordy; limiting
Wish Belong spent just as much money on their products and services than they did with their irrelevant TV ads.
I downloaded this app for two primary reasons to: check usage; and contact customer service. Yet when I’m redirected by customer service back to the app, the app says to check an online account and wait for an SMS. If anyone with some sense reviewed this, they would discover that Belong is just making the existing customer go in circles.
What happens when it’s been over 20 business days waiting for an SMS to simply tell me if my internet is connected to my new place?? The answer is NOTHING. They have more information to sign up and dreadfully nothing for their existing loyal customers. USELESS app.
2020-03-27
Latest update
Latest update won’t let me do anything on the app please fix immediately
2020-03-26
Poor Service
I've been with belong for quiet sometime now, There service is poor, My internet restarts 1st of each month it was day 22 of the month and had not been able to use to wifi, Numerous phone calls to belong and had no help i kept getting taken in circles, They didn't send anyone out to check the signal service i kept getting told to reset the modem on each call with still no luck, They will say they will call me back days later i will receive a call, I was paying for a service i was not receiving what so ever, In the end i had to cancel my service with belong unfortunately after being given the run around, we have people in the house hold that were made to work from home due to the corona outbreak that has affected many people some were fortunate to get the opportunity to work from home Belong did not assist with getting the service working, I would never recommend Belong to anyone nor will i ever re connect with Belong.
2020-03-26
Amazing but Slow
Honestly I'm quite happy with the service and I believe it's better than any other services out there but the App is the only problem. It's way too slow. It loads forever esp when updating payments.
Also would be nice to have a completely new look 😊👌🏼
2020-03-26
Free call to international and cheap plan 👍👍👍
I like to the belong service , my family and friend using this service they are very happy.
Network is very strong to using everywhere .
I extremely recommend to using belong service to everyone batter then other network . 👍👍👍👍👍