Name: MyTranslink
Rating: 2.4 (187 reviews)

Updating

MyTranslink

Department of Transport and Main Roads

Released: 2014-12-21

Free 0%

Version 3.5.8691

Free 0%

Version 3.5.8691

Released: 2014-12-21

iPhone Screenshots

iPad Screenshots

Description

The official MyTranslink app is the perfect Queensland travel companion. Travellers and commuters can intuitively plan with real-time public transport information whether travelling by bus, train, ferry or tram.

The app also makes it easier to personalise travel information and favourite frequently used stops. Other app features and benefits include:

* Plan trips using the journey planner or in real-time by seeing the next service departing from your stop

* Save your favourite stops and services to be alerted of any relevant travel updates

* Clearly see the frequency of services (in real-time) via the Timetable tab

* Trip Announcer - Get real-time stop alerts throughout trips (while en route)

* View your recent trips and active alerts on the Plan tab

* Stop Alerts - Receive alerts when you are close to your destination

* Light and dark theme options

For more information, please visit translink.com.au/mytranslink

For MyTranslink app conditions of use, please visit translink.com.au/mytranslink/conditions-of-use.

Note: Prolonged use of GPS features can affect phone battery life and data usage.

What's New in Version 3.5.8691

This release includes updates for accessibility features, OS compatibility and service notices.

Seller

Name

Department of Transport and Main Roads

URL

http://translink.com.au/mytranslink

Information

Developer

Department of Transport and Main Roads

Version

3.5.8691

Size

119 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.5 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

2.4 of 5 (187 Ratings)

App Store: Customer Reviews

2023-07-20

Developers who don’t use public transport?

Took me half an hour to figure out. Map takes over the screen. Click hide map every screen.

Going backwards in time for the train you are on is a nightmare.

I’ve been spoiled with TripView in Sydney and Melbourne. Finding an alternative.

2023-07-17

Useless

Useless app.

2023-07-13

It gets you there.

The app works for it’s main goal (I take you from here to there), but some times in the most inefficient ways… but it still takes you from point a to point b. There are times where it feels like it wants to rob you of every single penny you got by giving you Christmas light bus work even though two buses will get you there and sometimes it wants you to walk a marathon even though the bus you want is 5 minutes away from the stop right next to you. There are multiple buses that take you to the same location (some better than others) and it can pick the worst ones and not mention the better ones. I’ll give it 3 stars because it still gets you there but I recommend looking at the buses and planning your own route or know the buses and where there going and take them if you see them while waiting if they go to the same location.

2023-06-05

Future feature?

It’s a good, but why can’t to add your GoCard to phone App to Tap on? Saves having to carry your card and another less piece of plastic.

2023-05-30

Inaccurate results

While useful to plan a route this is very much inaccurate. Several times in the past week it’s given me results with long waiting times between buses and train changes but magically a train appears and I hop on. Other times the bus service doesn’t show up.

Also the route options make no sense. Option 1 always seems to be to take one bus and walk like 2km! No thanks, I would rather take the bus and train to save 20 mins on my journey.

I mean, if there were more frequent public transport services then I wouldn’t need to use this but that’s a whole other issue!

2023-04-12

Wrong train times

Used a few times. The train times given did not match the actual train times. So what is the point of the app?

2023-03-25

Stop your fing shlt

Put up actual signing of your ganna change the bus stop every day. Legit walked passed every bus stop and the only one said I was at the right stop after 9pm… busses still don’t stop though. Worked a 14 hour shift knowing the busses were wrong and still couldn’t figure it out, guess I’ll sleep when I’m dead. Love that it was the last bus too. F you all

2023-03-23

remove it from the store

If need to be somewhere on time - dont use it. Im walking and not running in between bus station. There is no bus signs on the route. Thats why people tell driver to stop earlier than need. I am trying to use it for a month because locals keep telling me xD but find it useless. Maybe only to see bus route. Very very bad. Product owners should try to use buses instead of car to see all problems of this app.

2023-03-23

Wrong time schedule

The time schedule of bus 740 shown on the app was wrong. It showed 4:30, but actually it departs at 4:45. The bus arrived at 4:32 but did not depart until 4:45. If I had known, I would have caught the earlier bus, as I thought I wouldn't have enough time to catch it.

2023-02-24

Where’s my bus?

Dear TransLink,

I’m writing a review to let you know that you app is useless because the app tells me that the 266 bus will drive and depart at Capalaba Station. What it doesn’t tell me I’d that half the time, the 266 bus doesn’t exist. The app doesn’t say there’s a delay or it’s cancelled. And when I try to save the route, it know what stops do the bus stop at, it doesn’t say and the service disappears. Now I’m arriving home later the. I should be, but of course you’ll probably do no improvements to the app since you haven’t responded need to any of the other reviews!

2023-02-20

Terrible application

Not sure about trains, but with buses this app is so bad!! Cannot change the time after setting route initially. Does not update automatically. Does not give platforms and you might end up god knows where (some buses have the same number on differential platforms). This app forces you to catch an Uber

2023-01-30

Please fix these problems

For short trips and basic travel it’s good.

But the system glitches out when you plan a long trip with more than 2 modes of transport, and tells the wrong times for the stops after the 2nd

The title of some train lines is different from what the app tells you, for example Nambour/Caboolture line only shows as Caboolture, and then at the train station, the line only says Nambour. (I believe Nambour is the original First Nations name for the area, which I love, but there needs to be one name, change the whole line name to Nambour)

The times will often stuff up, and tell you it’s late, or early, when it’s not

2023-01-26

Wrong timetables

It’s nice for tracking what buses you want but it continuously tells you incorrect times. I just experienced this whilst waiting for a bus. It says another bus will not leave it’s starting terminal for another hour (it’s Australia Day so i obviously expected delays and changes in timetable) but when I click on a specific timetable it says my bus is leaving the terminal I’m at right now… tell me how a bus that supposedly doesn’t leave for another hour is at my terminal because it’s not making any sense. Trash. If you want trustworthy times make sure to check their website as well at ‘plan a journey’ because the app is unreliable on public holiday apparently

2023-01-19

Too many annoying features

Firstly, when you leave the app and then go back into it, the screen / detail you were last looking at isn’t restored. Secondly, every time you choose to look at one of your favorite stops the default view shows a map of the local area that takes up most of the screen. You then have to hide the map to see a reasonable amount of useful information. Why - if you are looking at your favorite stops - would you want to see a map all the time?! A map view is definitely needed in order to locate new stops, but this should be a separate feature, not within Favourites! After several years of using this app, I still find myself wishing the third party app Go Brisbane was still available… it was so much easier to use.

I have tried to send feedback about this App but it really feels like Translink don’t really want that. There is no in-App feedback option, instead you are taken to the generic Translink website which only allows 1000 characters (really?!!!), and no option to leave contact details for a response.

2023-01-18

Confusing

App is very confusing, doesn’t clearly show bus routes and very difficult to use. as a student, i find it hard to find routes especially after changing to a different school.

2023-01-18

Amazing software

No live data, no warning whatsoever when a bus isn’t here, inaccurate data.

Guess what? IT NO LONGER WORKS ON IOS 16

2023-01-05

Frustrating

Downloaded because I thought it would be easier than searching online to find out simple things like train times from and to stations, however it keeps giving daft results because it’s insisting on including my current location as a starting point instead of just the departure station I’m typing in, so everything is at least an hours walk off in terms of timing. Stupid. Will go back to google.

2022-12-08

Bad UI interactions

Has some bad UI issues. For instance if you’re looking at a bus route timetable, if your phone locks/sleeps, when it wakes up/unlocks it kicks you out of the timetable you were viewing.

For some bizarre reason in the latest version of this app they increase the vertical list spacing and font size in the favourites menu. Now it take more scrolling to see things that were only visible with just a glance before!! Frustrating for users using an iPhone SE, iPhone 5 or 5S. Not everyone uses a big iPhone plus!

2022-12-04

Redesign

I believe the current design is outdated. It needs to change into a quick, easier to go around and functionable app.

Tracking the train LIVE will be a great way for customers to become confident and easier to rely on public transportation. Like Transperth, it’s actually useful to know when it’ll arrive but also know where it is and customers can track which stations the train is going LIVE now during the ride.

At least in similar design

2022-11-20

Gaslight, the app

The biggest problem with the app is that when you ask it “when’s the next train?”, it outright lies to you. The times will not be the same as what is says at the station. This seems to be worse in the afternoons but on weekends, you can forget about it! (I have been relying Uber a lot.) This app has no respect for your time and deserves it none back.

2022-11-18

It’s good, but needs major updates.

The TransLink app is pretty good, but it has a few major problems, the buses always come later than then the app says and I think a way to change this is to add trackers onto buses so that the app can show where they are and how far out they are. All I’m saying is that the TransLink app needs to be updated to cope with the numbers that come to Brisbane in 2032 Olympics.

2022-10-21

Bus 2:07 arrived at 2:34

Speaks for itself

2022-10-19

Unreliable

Missed the train because the app gave the wrong train line name and didn’t refresh. Also keeps on starting at the wrong location.

2022-09-15

Disappointing everyday

Don’t claim your app has real-time tracking when it doesn’t work.

2022-09-14

The app doesn’t work

The app was ok on my iPhone 7 but since I upgraded to an iPhone 11 it doesn’t work. TransLink ‘Helpdesk’ advised me on 3 seperate occasions to uninstall the app then download the latest version.

I just use their website now which has the same functionality. 😂

2022-09-10

Terrible app, terrible service

Useless!

2022-09-07

Get your act together

Where are the notifications for all the late and cancelled trains and buses. Get your act together - Developers fix the app or find someone who can. If TransLink and Queensland Rail don’t list issues on Facebook this is the only way we can find out issues before and when they happen.

Once again people are standing on the train due to cancelled services

2022-09-04

Journey planner

In journey planner the results need to show the next two possible as you may not have time to catch the next train/bus.

2022-08-15

System error constantly

This app doesn’t work more times than it does. Absolutely terrible when you need it!!

2022-08-11

Hopeless

Genuinely poor app, not easy to use, inaccurate results and most of it isn’t an app anyway, but links to a website. Low budget rubbish. And to think they spent a fortune on turning the logo pink without fixing any of the bugs, let alone gaping structural faults. Rubbish.

2022-08-04

Inconsistent results, stop alert fails

The app has Inconsistent results, when I search leaving now I get 2 times and if I move it to 1 min later I get different results. It would be better to be able to see the next 4-6 trains that will be running. Otherwise the express trains often fail to show up without a number of searches.

The stop alert fails to work even with the notifications on, app background refresh on and location turned to all times.

REQUEST: It would be great to see the ability to use the phone NFC to pay at the entry and exit gates. Having to get a card in and out all the time is a pain.

2022-08-01

Worst app

Needs fixing

2022-07-28

Well, sometimes it works

You have to know the limitations of this app to get useful information out of it. For example if you are crossing multiple suburbs it is sometimes useful to look at the map first to see what stops are nearby your destination rather than rely on the list produced when you use the ‘plan’ option.

It is often not live data. Today I waited 6 mins for a bus the app said would arrive in 3. Other times when you click on the planned route to see the live data of where the bus is you can see the bus location. Often you can’t.

If there is a major incident impacting the timetable the app will still tell you the scheduled times so you can head out for a bus that was never going to come on time.

2022-07-01

Better

Slow incremental improvements over the years. You get the odd “missing bus” but I suspect that is not a fault with the app.

2022-06-28

Needs work

This app is not at all user friendly, you can save a favourite route but then still have to find the route/line each time to load your favourites!

Go Card also needs to be available in the app rather than just a link to another browser, frustrating.

Needs some work TransLink.

2022-06-27

Most difficult and confusing train planning tool

Most difficult and confusing train planning tool, maybe TransLink should have a look at the NSW Train App. Total waste of time

2022-06-25

Go card user

I would like to see this app include my go card details rather than having to login through my browser and remember the number and password every time. I would also like to see the app give the option to add it to my apple wallet.

2022-06-23

Doesn’t differentiate inbound v outbound

Since the update 2 months ago, bus stops are showing inbound and outbound platforms for all stops, and even when choosing a platform, it doesn’t always work. Terribly difficult for deciding which bus stop to walk to when needing public transport.

2022-06-22

List of services not enough

List of bus services when searching is to small it o it shows like 2 or 3 . You should extend the list to show future services so customers can plan jouneys or if they want to k ow if this is the last bus they can easily see that. I prefer the older app

2022-06-22

Want to see fake buses that never arrive? Get this app!!

This app is great at showing fake or “ghost” buses that never arrive. Counts down in minters till the bus is supposed to come, says the bus has gone past, but there was no bus! This also happens really often and translink really don’t care, as after a couple of complaints and a negative review that translink replied to nothing has changed. Great attitude of not caring about the people that are paying for the service.

2022-06-16

Dumbbbbb

Doesn’t work post update

2022-06-15

Bug crashes app when selecting favourites tab

When you select the favourites tab, it crashes the app.

2022-06-14

Needs Apple Wallet Support!

In its current form, the ‘MyTranslink’ application is a complete waste of money (for the Queensland Government), and I would recommend anybody using it to do so cautiously…

Firstly, the schedules contained therein are useless.

I can “plan a trip” via the web site and do the same thing with the ‘MyTranslink’ application, only to end up with two different schedules - but not before the bus arrives at a different time again (i.e. so three different timings)!

Interestingly, it seems to be busses most affected by this and whilst I would expect this to be the case from time-to-time, it seems to be that the three data sources (application, bus and website) mismatch at least 70-80% of the time, which is unacceptable.

Also, the ‘MyTranslink’ application lacks the ability to add one’s ‘goCard’ to ‘Apple Wallet’ (via this application), so passengers can “tap on” and “tap off” with their mobile device or smartwatch… Yet countless other transit systems around the world - including some in Australia - can already do this and have been able to do so for quite a while now.

I should be able to login to my ‘goCard’ account, add my ‘goCard’ to Apple Wallet (via this application) and then use my Apple Watch to “tap on” and “tap off” when using the ‘TransLink’ network.

Why is this still not possible in 2022, when so many others around Australia and the world already have this functionality?

I’m sorry, but this application is a joke and at the time of writing, I simply cannot rate it any higher than a single star… Maybe someday, this application will actually see some modernisation and improvements, and I will be able to revise my review?

2022-06-02

Useless

Who care about dark theme updates, if it’s doesn’t work at all. Horrible - “sorry no journey plan meeting your criteria “ is the one answer I got for any planning. It’s just like a joke .Time to delete it. Waist of space.

2022-05-19

App tells me to get off at the wrong station and walk

Since one of the stations I use reopened the pathfinding has been broken. App gives me the right information if I put the station as the destination, but if I want it to a location it tells me to to get off at the next station and walk a kilometre back to the open station. Reported this to TransLink almost two months ago and it’s still broken.

2022-05-11

The worst app.

Incorrect timing. The public transportation system in Brisbane is the worst .

2022-05-05

Disaster. Does not work anymore.

Has been incredibly unreliable since last update, but has now stopped working all together. Did all the normal fault finding stuff, ended up reinstalling the app, locks up as soon as the “Get Started” button is pressed. Eventually get an “Error occurred while registering” fault. Hopeless.

2022-05-04

Hate it with a burning passion

This apps terrible interface, bare-function features (your marquee in navigation doesnt even have an arrow showing the directong you’re facing) and inaccuracy make the app something you have to battle with for functionality. New south wales has the perfect travel (TripView) app and it’s third party. Absolutely pathetic

2022-04-25

Still no go card app

How HARD is it to do an apple focussed on simplifying the card digitally?

The web logon is clunky and messy and this app does nothing to rectify that. What a waste of opportunity.

2022-04-18

Bad app

I don’t like the new update I have Caboolture line as a favourite but when I click on it, it has the wrong train airport train the not on the Caboolture line but all of the train on the Caboolture line are wrong so I can see what train I should be catch all of the station are wrong and need to be fixed now I can’t use it at the way it is it was better befor the update

2022-04-08

Still a good app but ew…

Who picked the new brand colours? Skip the rebranding and digitise go cards instead please! Or just reduce the cost of travel. Both better marketing exercises than making everything pink… still a good app though!

2022-04-07

New dark theme

Dark logo is not helpful! Pink outline would improve visibility in the sea of chiclets

2022-04-05

Hopeless App TransLink!!

Bring back the previous version!!!!!!! THIS IS NOT SMART ITS A REGRESSION!!!!

Fiddlely!!! Not reliable!!!!!

Navigation does NOT show up as suggested on web site. TRING TO LEARN TO USE THIS APP, so disappointed!!

No alerts for approaching bus!!

Took ages to include a stop in favourites. Only happened when home and yes my Internet data is working just fine out n about!

2022-03-30

Geez the new logo is ugly

And where is go card integration?

MyTranslink

iPhone Screenshots

iPad Screenshots

Description

What's New in Version 3.5.8691

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Developers who don’t use public transport?

Useless

It gets you there.

Future feature?

Inaccurate results

Wrong train times

Stop your fing shlt

remove it from the store

Wrong time schedule

Where’s my bus?

Terrible application

Please fix these problems

Wrong timetables

Too many annoying features

Confusing

Amazing software

Frustrating

Bad UI interactions

Redesign

Gaslight, the app

It’s good, but needs major updates.

Bus 2:07 arrived at 2:34

Unreliable

Disappointing everyday

The app doesn’t work

Terrible app, terrible service

Get your act together

Journey planner

System error constantly

Hopeless

Inconsistent results, stop alert fails

Worst app

Well, sometimes it works

Better

Needs work

Most difficult and confusing train planning tool

Go card user

Doesn’t differentiate inbound v outbound

List of services not enough

Want to see fake buses that never arrive? Get this app!!

Dumbbbbb

Bug crashes app when selecting favourites tab

Needs Apple Wallet Support!

Useless

App tells me to get off at the wrong station and walk

The worst app.

Disaster. Does not work anymore.

Hate it with a burning passion

Still no go card app

Bad app

Still a good app but ew…

New dark theme

Hopeless App TransLink!!

Geez the new logo is ugly