2020-09-01
App
Total waste of time this app
Updating
iPhone Screenshots
iPad Screenshots
Description
With the Australian Government’s Express Plus Child Support mobile app you can pay Child Support, view your Child Support payments, update your details and more.
To use the app you need to have a myGov account linked to your Child Support online account.
To setup a myGov account go to my.gov.au
If you need help to setup a myGov account, or link to Child Support go to servicesaustralia.gov.au/onlineguides
To sign into the app for the first time, use your myGov sign in details and create a PIN.
You’ll then use your myGov PIN to sign into the app in future.
With our app, you can:
• check when your payments are due
• check how much to pay and make your payments
• check how much you’ll receive
• view your payment history
• view and update your personal and bank details
• update change of care arrangements
• upload documents to Child Support
• update your income estimate
• update your income for a previous financial
• advise of an extraordinary payment
What's New in Version 3.0.4
• Ability to advise of an extraordinary payment
• Ability to declare income for a previous financial year
• Updated look and feel
Information
Developer
Categories
Version
3.0.4
Size
30 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
1.0 of 5 (244 Ratings)
App Store: Customer Reviews
2020-08-03
Can’t sign in
I downloaded the app, signed in with my MyGov username, got my code and then it just shuts down???
2020-07-12
What a disgrace!
This app is an abomination!! Still having the exact same issues as it did over a year ago - how on earth does this take so long to be rectified?
2020-07-09
Useless
I don’t even understand the point of this app. Nothing is EVER accurate, from payment history to upcoming payments. It’s a shame because we all know it’s a pain in the ass to call CS. I deleted the app, there honestly is zero point.
2020-06-11
What a waste
Useless. Trying to push everything away from human interaction and make you have a my gov account.
2020-06-10
Can’t see letters
Half the reason we have the app is to see letters sooner since the update no letters are displayed received a statement in the mail still no letters in the app
2020-04-09
Should be zero stars. Bad programming black screen. Can’t reboot
An absolute painful application to use. Just like their phone systems. They should be ashamed.
Starts first time, asks for login.
Warns you to use pin from then on.
Shut down app
Restart app
Black screen. Cannot reboot iPhone X as up and power doesn’t work . Every time. Only app that does it.
Have to wait for power to run dry.
Shameful user testing.
2020-04-03
Appalling, totally useless
There is no means of getting income assessed in order to determine payments.
There is no way of contacting the department - the app just directs you to the child support phone line.
This App is nothing more than a way of obstructing the public from contacting a government department.
2020-02-23
Please Fix Payment Information
Can you please amend the part of your app that says how much is OWING, not just amount due. The previous version would say what was remaining to pay for the month after payments were made, Now, it does not.
Thank You.
2020-01-21
Mick
Another fine waste of tax payers money.
Not intuitive and maddening to use.
Completely useless
2020-01-04
Used to be great
Used to be great now it’s awful it’s confusing I can’t find what I used to find I can’t even see care percentages anymore!!! Useless
2019-12-16
Much needed new upgrade
Good improvements making the app easy to use and meaningful
2019-12-04
Just doesn’t work..
Sometimes I can log in.. sometimes I can’t.
Most of the time all I get is a black screen.
Still the same information, but set up differently. Can only see the debt owed of you go into payment history, unlike previous update where it was all there.
No inbox update (prior to update I had 20+ letters in my inbox.. now 0.. even though there should be at least two recent ones..)
Pointless.
And always leads you to calling anyway...
2019-12-02
Useless
The app used to be bad but after the recent upgrade it is totally useless!!!! Payment history used to show anticipated payment date but new app shows when payment was received and doesn’t show when payment is expected to be received - worst app ever!!!
2019-12-02
Absolutely ridiculous
What a waste of time this new update is... you don’t know when your payment is coming not user friendly at all GO BACK TO THE OLD APP you at least get information that you want/need
2019-11-22
Waste of an update
Missing some key information like how much child support is overdue!! Old app was better and easier.
2019-11-18
Latest update doesn’t work
Can no longer log in and completely blocked due to latest update. Definitely a terrible app creator.
2019-11-08
Useless app
This app is completely useless, what is the point of this app when nothing can be done on it. The centrelink app is amazing, why can’t this one mirror that one?
2019-08-12
garbage...never lets you login past create pin screen
... constant technical error message. App is a waste of time but what else would you expect from the CSA.
Garbage.
2019-08-08
No access- never works, very disappointing.
Everytime I try to log into this app I get a message saying something about technical issues.
2019-07-22
App won’t work
The app used to work and now it won’t let you log in. I’m using the correct pin but it just says it’s thinking but never actually logs you in. Stupid waste of space
2019-07-22
Can’t log in
Once you reset your password you can’t use this app again.
App broken
2019-07-16
Missing one thing
To properly reflect the human beings at the CSA this app should also complain about the father every time it opens.
2019-07-09
Pathetic app likened to CSA policy
App has never worked, put change of care and nothing happens,
2019-06-16
So disappointing 👎
This is unusable. I’m sure others have said this - such a waste when it’s an integral app to human services. Staff haven’t been able to provide any answers about if it will ever be up and working. Leaves you phoning up for simple questions which could be answered in app.
Previous updates I found to work sporadically at least, this one has never worked. No update in SIX MONTHS!!! Not good enough. That is way too long for a fix in my opinion.
Such a disappointment for parents who are just as time restricted as the rest. Being on the phone for long waits can be torturous in some situations. The focus should be on the app improvement ASAP - then we can always focus on the most important, our Children.
2019-06-09
Never works
I haven’t been able to access my info via this app ever. Always says “unavailable come back later” Fix it please
2019-05-16
Zero stars
Get your act together please - this is a department mobile app and our taxes have paid for this to work...and it doesn't, nor has it worked for over a year!
2019-04-17
Disgrace
I have contacted CSA 11 times now over the past 3yrs to report functions of the app that simply do not work. If you click on the ‘Update Income Estimate’ or ‘Change in Care’ it shuts you out of the app and you have to log back in again....... 3yrs of complaining and nothing gets fixed. It’s a disgrace and whoever runs this organisation should be sacked. I won’t even talk about the half hour on hold to speak to anyone.
2019-03-12
Never updated info
A terrible app for those trying to keep up to date. Rarely is there current payment details, often ‘down’ and is so clunky. Shockingly bad.
2019-03-07
Can’t access
This app used to be good easy access to account but over the last 3 days I have had no access and have to keep changing my password in hopes of getting on and I’m over it
2019-03-07
Hopeless
It keeps coming up with an error and come back later! Then I have to reset my password again!!! I am running out of numbers as it won’t let me use a previous combination! Terrible very frustrating and it has been happening for days now!
2019-03-06
Annoyed
Have been trying to check this app for a week straight and keeps coming up with an error and forcing me to re enter all my details. This app is beyond a joke now.
2019-03-06
App doesn’t even work!
If I could rate this app without giving it 1 star I would. It is useless and has been displaying ‘we are experiencing some difficulties and will be back up again soon’ forever now. What good is an app that you can’t even use?!
2019-03-05
Frustrating
Think app was working fine until recently. But this last week it comes up with “technical error” while logging in. Then it logs me out. Then it’s like opening it for the first time and asks me for a PIN number to access the app, when I type in the existing PIN it says I’ve used that number before. I now have entered that many new PINs I can’t remember what’s what..... very frustrating. Just let me use my existing number and stop logging me out!!!!
2019-03-03
Doesn’t work
The app always crashes and doesn’t let me know I’m receiving a payment until the day I receive it
2019-02-06
Useless
Unable to log in and haven’t been able too for a long time, I don’t know what is up with this app and how their services work online but I can’t access CS from mygov either. You’d think with the technology available they’d be able to work it out, but seems they would much rather sit on the phone to customers complaining
2019-01-09
Stuck
I cannot access the app. I call and they keep referring me to the app. It’s like a Catch-22 loop.
Family issues are hard enough without this added stress.
Please someone fix this. There are (tax-paying) people trying to do the right thing for their (Australian citizen) children,
2019-01-07
In need of an Update
No Fingerprint or Face ID login.
I’m now due DZD amounts as it doesn’t want to show properly on my new iPhone. Had heaps of problems having 2 phones connected to the one account.
Update Jan 2019
My pet peeve is having to change my password every 3 months. Like clockwork. I don’t even have to do this for my centerlink app. I don’t even know why we need a password when they’d first have to manipulate my face in order to get into my phone anyway.
It also used to tell me my last payments and this has been missing for quite some time. I’m curious to know when I was last payed CS seeing as I have quite a significant debt owing to me.
I would have complained to the developers but the App Support link doesn’t have it. Might want to do something about that too. Then you could maybe troubleshoot genuine bugs.
For those having problems with logging in with the myGov user name. Wait for all the characters to change to a blue dot before pressing done/submit.
2019-01-03
Never work
Have been tried to login for lone time, but never work
2018-12-19
0 Rating
For a govt dept. this is an appalling app. Half the time I try to use it, it asks me to reset my pin and of course you cant use your previous pin and so cant keep up with all the different previous pins! Then the other half of the time I cant log on because it has issues!
2018-12-13
Useless
This app hasn’t worked for a good 2 years and with a 1 star rating and it well known that it doesn’t work they still don’t do anything or remove it from the store. The my.gov site is also useless in giving correct information also so you have to take time off work to call them and wait on hold for 1-2 hours. Thanks guys.
2018-12-05
Express plus child support.
After many years of being unable to access letters etc from CSA on a MAC computer, this seemed like a great opportunity to streamline payments etc.
However, the app is completely useless. No, it’s worse than that. Had to reset password in an attempt to get it to work, which then screwed up existing password etc for other MyGov apps.
Now the app loads, however, has no functionality what so ever.
Grimsgl.
2018-12-04
Never works !
This app never works . Freezes and you can not open what you need. Get it sorted - what a joke !
2018-12-01
Needs work
Works ok, but crashes often
2018-11-27
How useless
The one thing I wanted to use it for, to make payments, freezes the whole damn thing. Why make it as a suggestion of “How to pay” when the damn thing doesn’t work!
2018-11-15
What a waste.....
Don’t download it....keeps on hanging...waste!!!
2018-11-14
Does not work
Simply doesn’t do what’s intended and hasn’t been updated in over a year
2018-11-13
App not working
I can’t review this app as it’s been down for months and it’s frustrating. Wish it would get fixed ASAP.
2018-11-05
Simply doesn’t work
This app doesn’t work.