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iPhone Screenshots

Description

The Express Plus Centrelink mobile app makes it even easier for you to do your Centrelink business online.
To use the app you need a myGov account linked to your Centrelink online account.
With Express Plus Centrelink you can do most of the things you do in your Centrelink online account. No need to visit an office or wait on the phone us! You can:
· view and update your personal details, including study details
· report your employment income
· view and update your family income estimate and payment choices
· check your payments
· upload documents to Centrelink
. view your Child Care Subsidy details
· apply for or pay back an advance payment
· track the progress of a range of online claims
· view your Centrelink letters
· view and save your Centrelink appointments in your personal calendar and set reminders.
. view digital copies of your Centrelink concession or health care cards
If you use a BasicsCard or your payments are income managed, you can manage your own money, see your available balance and view recent transactions on your BasicsCard.
To sign in to the app, use your myGov sign in details and create a myGov PIN. You’ll then use your myGov PIN to sign in to your app in future.
If you need help to create a myGov account, or to link to Centrelink, go to humanservices.gov.au/onlineguides
If you need help to use the app, go to humanservices.gov.au/expresspluscentrelink

What's New in Version 5.2.1

Minor bug fixes to reporting

Seller

Name

Services Australia

URL

Information

Developer

Categories

Version

5.2.1

Size

80.7 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Arabic, Chinese, Persian, Vietnamese

Customer Ratings

All Versions

 5,159 Ratings

Customer Reviews

Common error

 – 
Krustinspace
 – 
2022-08-29
Version 5.2.1
Very disappointed the developers ignore the thousands of people who have reported the same bugs and problems with this app. “Login failed This device has been de-registered, you will need to re-register the device to use the app.” I get that error message multiple times a week after setting up the app then going back to use it. Called the help number and the operator confirms it is a common issue. App deserves zero ⭐️ as they obviously don’t read or care about the reviews and have no intention of fixing the app.

Useless.

 – 
pjgirl01
 – 
2022-08-26
Version 5.2.1
I’ve had nothing but issues since reporting income became reliant on information already provided. Last few fortnight’s- couldn’t complete my report as it kept timing out. This fortnight- no information is showing but can’t report on the dates I’ve been paid as it says ‘pay details already exist for this date’- yet nothing shows up!!!
Very poor app to use and the website is no better…

Infuriating

 – 
Shhhhhhjess
 – 
2022-08-25
Version 5.2.1
This app is one of the worst. Why do you need a myGov (that never links properly rendering this app useless), and what is a myGov ID? Why do we need this horrendously over complicated system?! And the actual app itself is anxiety inducing. Does anyone test this from an end user perspective? People with disabilities and mental health conditions use this. I have a law degree and find it confusing so goodness knows how others manage. Throw us a bone here.

Problem

 – 
Babbabom
 – 
2022-08-25
Version 5.2.1
After downloading and registering the mygovID APP, the Centrelink express plus is de registering every time after I use it and I need to re register all over again.
Can you explain please. I’m not holding my breath for an answer.

New feature

 – 
Krystie B
 – 
2022-08-24
Version 5.2.1
Can someone please, please! add an option to book appointments at the local Service Centre so that I don’t have to be on the phone for an hour and get hang up on multiple times.

Appointments are not visible

 – 
vhb069
 – 
2022-08-24
Version 5.2.1
This app seriously gives me major anxiety and panic attacks. Use the app they say, it will be easy they say. I kid you not, it’s a life threatening app. Fix it, make it intuitive and easy to use. Use it to reschedule your appointment they say but you can’t because it won’t load appointments

Run, run far away

 – 
wontletmeentermyname
 – 
2022-08-22
Version 5.2.1
This app, and the entirety of the Centrelink system, I am convinced is only designed to cause clients maximum anguish to punish them. I don’t even know where to begin with how utterly terrible they are. Someone on their phone system even told me I “should be suicidal,” about having my payments cut and then immediately hung up on me. I’ve had my address given out to strangers including to people who has sexually assaulted me in the past. I’ve been screamed at, hung up on, ignored, and bullied/harassed. I’ve quite literally had to dox my own account info online before they would suspend my account and even then they’ll barely leave me alone. This is after they’ve been informed that my treatment team (GP, psychologist, psychiatrist) all agree that Centrelink completely ceasing harassing me will be the best thing for my mental health. My account is finally suspended yet they continue harassing me, knowing exactly how damaging their being as they’ve been told quite literally 50+ times. I keep blocking emails and texts and they keep harassing me from new ones. This is terrifying. Run as far as you can away from this corporation.

Useless

 – 
Nictady
 – 
2022-08-18
Version 5.2.1
Last fortnight I couldn’t report and it gave me an error code all day. Today it’s doing it again! Just fix it already! Not everyone has time to spend hours on the phone or walk into an office and sit there for hours!

Bugs are a thing…

 – 
Not happy, Jane...
 – 
2022-08-17
Version 5.2.1
The app is just terrible (not just this idea this is how anyone finds work through this) and regularly full of bugs… Whenever I upload anything, it never gets processed and there’s only so many features that actually are of use… Can you someone please fix it??

Rubbish

 – 
Danny_tb
 – 
2022-08-17
Version 5.2.1
Absolute rubbish app. Updated it and now it just sits on "Authenticating" all day when I try to log in. The government is wasting our tax money on yet another heap of garbage!

Wow

 – 
Not haaapy Jan
 – 
2022-08-17
Version 5.2.1
What a shocker. Just tried to logon and had to verify my Id. That was fine but repeatedly had to enter things like birthdate. After about 30 minutes of that I had to log back into Centrelink app just sat there after telling me to use the pin already assigned to the account to log in next time. Then came the big AUTHENTICATING. I have been attempting to log on for 20 minutes and no luck. I will have to attend the local centrelink office to report later today. This app has left me stressed. It may be better to let people know in advance that your id would be required to be verified via a sms maybe.

STILL CANNOT REPORT!

 – 
Chesty la roué
 – 
2022-08-15
Version 5.2.1
This app is suddenly broken and it is BEYOND FRUSTRATING! Try and report income and it takes you to the centrelink website, and then says the service isn’t available. I’ve told Centrelink about this but do they do anything? Of course not. FIX THIS APP!!!

Stop updating the App

 – 
jamae02
 – 
2022-08-14
Version 5.2.1
Every time there’s an update I can’t get back into the app for over a week. It just says Authenticating…Authenticating what I was already logged in why log me out because of an update. Whoever does these updates intentionally does this because from the reviews I’ve read it’s been happening for over a year. Make things easier for people. Terrible app designed to make life harder

Authentication…

 – 
MintyMyuki
 – 
2022-08-10
Version 5.2.0
Always tells me I need to authenticate my account I’ve still got the same phone from when I got the app. It wasn’t all the time but now it is constant it can be a real pain…. Just now to go report fill in details…. it came up 4 times. Think i will just stop using the app it’s very annoying when it does that. I didn’t end up getting into my account in the app I got cranky and left it. If it didn’t give me errors all the time while trying to “authenticate “ my account for the many times … wouldn’t bother me so much but it’s always now ooff

Won’t let me report

 – 
nozipnoyou
 – 
2022-08-02
Version 5.2.0
Won’t let me add my hours or employer when reporting. Pretty useless since that’s it’s main use.

Time waster

 – 
Eric frustrated
 – 
2022-07-29
Version 5.2.0
I’ve attempted to upload a document & send ( to save time… yeah right, dream on) once to pages have been selected, they just sit there, can’t swipe back nor forward to return to main screen… absolute rubbish!!!!

Has to be a joke

 – 
djdndnf god
 – 
2022-07-24
Version 5.2.0
All of a sudden the app stops accepting my password even though it worked for weeks prior so I give a few attempts then finally change password and then it still says the password is wrong and that ive tried to many times a permanently shuts my account down. Absolute joke and this app is the reason people have hernias.

App

 – 
astridnought
 – 
2022-07-22
Version 5.1.0
Centrelink app is awful. It won’t log in sometimes. It says I need to accept terms and conditions nearly every time I use it. So it can’t be updates as I doubt the govt pays much for tech support that often. You have changed job active with no description of how to use it and I can’t find appointments. Are u trying to get us kicked off centrelink. Also how can ppl be in a good place to work if they are even capable when we can’t afford food so we can pay our rent. Why have I paid taxes my whole life to be treated his badly? Raise the rate

Ridiculous app

 – 
frustratedAFmum
 – 
2022-07-22
Version 5.1.0
After about ten logins, the app says the device has been deregistered. Please fix the app!

Pointless and difficult

 – 
AJ 1 KENOBI
 – 
2022-07-22
Version 5.1.0
Pointless app which is difficult to use. I live remote and trying to use this app while I try to get back in to the work force is impossible. This system is designed to make life difficult.

Confused!

 – 
Confused. please exlpain
 – 
2022-07-16
Version 5.1.0
Is this the My Gov app? Why and how do I have to link services?

Moronic

 – 
the worst app my gov
 – 
2022-07-16
Version 5.1.0
Does not work
Coded by idiots

Useless

 – 
redman1963
 – 
2022-07-15
Version 5.1.0
will not remember id & password
get it wrong and you are locked out for 2 hours
wants to redirect to mygov to sign in
WHY NOT JUST MAKE A mygov APP, like the desktop version which links to all the services.
Not at all user friendly for those of us over 70 years old !

Absolutely Rubbish

 – 
CaitJai
 – 
2022-07-14
Version 5.1.0
That’s all that needs to be said.

Totally useless. Utter frustration

 – 
tear provoking
 – 
2022-07-12
Version 5.1.0
I agree with previous comment. Not user friendly especially for aged pensioners. Centrelink staff insist welfare recipients use this app when you go for an appt to sort out the confusion. They do not upload the documents presented at the appt and make an appt for you to show how you use the app! Centrelink hubs and the app are both frustrating to bring me to tears😢

Doesn’t work

 – 
zzxxyf
 – 
2022-07-08
Version 5.1.0
This worked originally but after latest update it doesn’t work.

Doesn’t work

 – 
Kate1111111111
 – 
2022-07-07
Version 5.1.0
Tried multiple rimes to login and then it just comes up with an error and signs out again.

Handy but needs a lot more work

 – 
Bjc19851
 – 
2022-07-06
Version 5.1.0
App crashes a lot and logs you off the device, then prompts you to re enter your my gov-ID and password. Instead of a log in pin, Face ID or Touch ID would be helpful. Basic app but does the job most of the time.

App cant let you do reporting

 – 
Immi_changezi
 – 
2022-07-06
Version 5.1.0
The app cant let you do reporting unless you install newer version BUT when tried to install newer version it says device is not supported.
So people on job seeker need to buy latest phones inorder to do online reporting? Isnt that irony?

Terribly designed, anxiety driven hell hole.

 – 
Elraurko
 – 
2022-07-01
Version 5.1.0
Purely designed to induce anxiety within our lowest income earners. This app is well below minimum for what the users actually need.
It is constantly unavailable, faulty and down for maintenance. The entire app needs a complete redesign with user experience and usability in mind. You'd think the Australian government would be 1000% better than this.

June 2022 update

 – 
s4987
 – 
2022-06-30
Version 5.0.0
I now have to log in via my gov every time I open the app… my 4 digit code is not prompted At all very annoying, this app has gone back wards…. Please fix!!

2nd time now de-registered

 – 
#Sick&Tired
 – 
2022-06-30
Version 5.0.0
What the hell is going on in the IT department. I have been de-registered for the 2nd time in 2 months….what a bunch of use less pricks and you wonder why Centrelink staff cop abuse 😡

View terms & conditions should work.

 – 
sar4shar
 – 
2022-06-29
Version 5.0.0
It looks like the developers never tested the case where someone wants to see the updated terms and conditions before accepting them, as it doesn’t work.

Terrible

 – 
eda1470
 – 
2022-06-27
Version 5.0.0
This app is full of glitches and bugs and is truely hard to use. It logs you out randomly and when reporting your income the details don’t even show up! So frustrating. This app is garbage and I have no idea why they can’t fix these issues.

Sly and deceptive

 – 
three legged dog
 – 
2022-06-27
Version 5.0.0
Always needing to update, an evil tool of an oppressive government.

Oh

 – 
ISSAH SAWADOOGU
 – 
2022-06-24
Version 5.0.0
Salam

Unable to use app - had to use my gov website instead

 – 
SueRx1294zwc
 – 
2022-06-21
Version 5.0.0
Since the latest update (June 2022), I have been unable to use the app to report work income and hours. After entering when I go to submit I get a message that no income is being reported. Logged out and in again and tried again but still same issue. No option to report this through the app. Went to MyGov website and reported via that instead - making a joke of “Express” app!!

Centrelink down AGAIN

 – 
Bonsterthemonster
 – 
2022-06-19
Version 4.21.0
Sick and tired of this mandated app not working. Can’t log in. Deleted and re-installed via my Gov. now the fricking app has been “authenticating” whatever the f(Ch that is, for the last 39 minutes. If you’re going to make an app compulsory then give us one that frigging works

I can’t report using the app

 – 
EmWhit96
 – 
2022-06-16
Version 4.21.0
I’ve struggled for months to report using the app, it lets me open the window to report but I can’t tap on any of the options. I have had to call up every fortnight to report for 6 months now.
I’ve deleted and redownloaded, It’s happening even on my brand new phone too. The app doesn’t need updating either and I’ve tried logging out and in again. It’s extremely frustrating and if I could give it 0 stars I would.
I’ve tried reporting the problem to Centrelink staff when I’ve called up, just to be told it’s happening to a lot of people but they can’t do anything about it.

Useless

 – 
Chloë B
 – 
2022-06-15
Version 4.21.0
What a pain to use! Every time I open the app to login, the app attempts to load but then doesn’t. I haven’t even gotten to the point of entering the pin and it continues to de-register my phone from the app. Then I try to log back in and it tells me my password is wrong, then locks my account and I have to change my password every time this happens… then I cannot reuse previous passwords and have to change my password to log back in and it is a whole process that is not user friendly at all. I don’t have to worry about my account being hacked because I can’t even access it myself.

Terrible app

 – 
punished citizen
 – 
2022-06-15
Version 4.21.0
Always having problems with this app it has wasted hours of my time.

It's great 😜🤙

 – 
Multo grazzi
 – 
2022-06-15
Version 4.21.0
I can login and complete my report in less than a minute.
Cheers

0 stars this App deserves

 – 
Ninja636s
 – 
2022-06-13
Version 4.21.0
This App needs an urgent Update ASAP.

De-authorised multiple times

 – 
Pete sim
 – 
2022-06-09
Version 4.21.0
I’ve used this app for the last several years without a problem and now whenever I login it tells me my device is not authorised and I go through the setup process again. Very frustrating from what was a great app.

Ugh

 – 
OopsieNubbins
 – 
2022-06-08
Version 4.21.0
Why does Centrelink feel the need to deregister clients every single time this app is ‘updated’…
There is also NO ‘real time’ connection between uploading documents to the app and Centrelink staff actually processing whatever you’ve uploaded. People have to call and risk spending 90+minutes on hold just to tell a rude staff member they have uploaded documents…

Useless since last update

 – 
GamerBoy196
 – 
2022-06-06
Version 4.21.0
Totally useless after the last update! Keeps de-registering my phone! Clearly the IT staff are in over their heads and can’t fix the bug! Phone calls to “support” are just wasted time!

Needs bugs fixed

 – 
hayley174
 – 
2022-06-03
Version 4.20.0
Very slow. It keeps logging me out. Having to enter my login details every time instead of just using a pin like it’s designed to. Please fix asap.

Terrible!

 – 
topher1976
 – 
2022-06-01
Version 4.20.0
Constantly deregisters and requires to reregister. It’s a damn joke!

Appalled

 – 
Cruise1016
 – 
2022-05-25
Version 4.20.0
This app keeps reverting the user back to mygovid even when you have linked the 2. It is the-worse app I have ever used. Why should everyone have to put up with this get a specialist to fix the problems PLEASE

Issues

 – 
Shadow492832
 – 
2022-05-19
Version 4.20.0
Issue list
1. De-registering my device
2. Authorisation failed
3. Constant hanging
4. Please check your internet

So many glitches

 – 
kpies110
 – 
2022-03-31
Version 4.18.0
There is this glitch that has been around for ages where if you have a pending task, I.e. you need to upload a document, when you tap on that task in the Upload Document screen, nothing happens. This glitch has happened for ages and I have reinstalled to no avail. I have to do it on the website instead. Except when I try to upload evidence for the end of my Employment, when I click the upload button it redirects me and says I can’t as I have already advised end of employment — except I need to upload the document to prove it but because of these two different app and website glitches I can’t do it!

Personally would rather be in a mental home

 – 
wayde robinson
 – 
2022-03-05
Version 4.17.0
Been a victim to theft by people my whole life, beaten as a child then forced to stay out of school, requested police to act on illegal activity nothing ever happened it just made my confidence worse. Abused substances since I was 12 couldn’t tell anyone that myself and the people around me needed help because the laws dictate it was wrong and conflicted my judgement as of a result of physically endured and artificial chemically induced happiness and I had no one to turn too. Treated like a dog my whole life up until now. At the age of 27 I’m homeless don’t trust anyone and can’t act on my own initiative because it was formally taken from me by the government standard through your tax payers. Get a grip.

Getting annoyed

 – 
Big nose yoda
 – 
2021-09-07
Version 4.8.0
Every update I get signed out that’s rather annoying and the new layout is an utter disaster it so terrible you wrecked the layout please revert the layout to the former one and how about you finally add support for Face ID and fingerprint I’d if banks can do it for the convenience then certainly you can to conclusion is this app is updated but it’s still way outdated given the time we are in and the ever evolving online world it’s time this app adapts to this change like banks have and Medicare has too I only hope you read this understand it and take on the necessary changes to better this app for all Australians and the experience and expectations that all user should experience

Could not develop a worse app myself

 – 
Mia_unoriginal ☺ add me!
 – 
2021-08-01
Version 4.6.0
Entirely unfriendly for users and difficult to manage considering half the time, the app suffers extreme bugs, glitches and generally runs like internet explorer on a computer with no wifi. This app will close at random intervals for no apparent reason, won’t log in properly and it seems that half the buttons are for decoration considering when clicked, nothing will occur. Otherwise, the app is under maintenance every few days where you would assume these consistent and plentiful bugs are being fixed... but you would be wrong. How there can be report dates set weekly and then the app goes under maintenance every few days so nobody is able to access it is beyond me, the app might as well be a phone book for the Centrelink numbers so the public can directly call when the app is down to do their business. You would think for a government program which deals with people’s livelihoods and financials (particularly during the COVID-19 crisis), actual developers would be hired to design and run a functional app with little to no issues for the general public.
I would rather pay a fee, or pay for an app that is somewhat usable than deal with this embarrassing excuse of an app thrown together obviously by low-skill developers that have never had the excruciating pain of navigating ’Centrelink Express Plus’.

Keeps crashing

 – 
pink gloyd
 – 
2021-07-14
Version 4.6.0
It’s more frustrating when Iam on the ph trying to get a operator when all you deal with a AI 4 times operator then goodbye same thing with this app keeps on crashing and I had to reload a new one time and again I have to report now when they said to me at the office the system is now shut for some reason . There is not enough staff and we need more better efficient offices to cope with the covid situation. This app has to get re designed and build to a better version
Mr Morrison needs to get it all together
Thanks
Mr MacDonald

Unable to update income estimate

 – 
JennyMc1981
 – 
2021-06-25
Version 4.5.0
I have not ever had an issue with updating my yearly income estimate on the app, until this year. I keep getting the same message when I am trying to save my changes, telling me I need to include all taxable income I expect to receive this financial year including etc etc. This is the first time I’ve ever had this problem. I’ve tried updating my estimate on the actual website too, but get the same message. I hope this gets fixed within the next week.

Just keeps getting worse not better.

 – 
Nanao-chan81
 – 
2021-06-08
Version 4.4.0
After updating multiple times, attempting to log in multiple times only to be told that I have a pin and I should use that next time (hard to do when your system keeps deauthorizing the only device I use to access this app) and then after finally getting through the myGov login on to sit there and stare at the screen telling me it’s authorising for over two hours before I finally decide it’s not worth trying anymore. I’ve been using this app for several years now and this is the first time I’ve had this issue and it’s been going on for months at this point. Every single time I close the app it seems to deauthorize my device. But every time I’ve attempted to log in with myGov I get an email saying it was successful and then I spend hours staring at the authorising screen spinning in a circle and getting nowhere. Sometimes, eventually it will log in, today it is most certainly not. This along with the fact that you can only report in full hour increments which isn’t reflective of the hours I work, this has always been a finicky app to use but it’s rapidly going downhill fast and when the only other real option is to get on the phone then this is beyond unacceptable.

Reporting is easy...but

 – 
202106020433
 – 
2021-06-02
Version 4.3.1
Hi,
I found that it was easy to report my pay. It would be nice though, if the next payment updates straight away. I found that when I tapped on the next payment on the dashboard after reporting, the next payment showing in that list was different than the next payment showing on the dashboard. This has caught me off in the past when I was expecting to get more pay than I actually got!
Thanks for reading!

My review was deleted.

 – 
Timmaargh
 – 
2021-05-31
Version 4.3.1
My previous review for this app has been deleted !! This app needs constant updates but no fixes or features have come as a result, I can't just report fortnightly without a visit to the App Store each time, almost like having to buy a mug every time I want a coffee There are no notifications of tasks or changes to my account which can (for some people, luckily not me...yet) to pause or lose their payments. The notifications that the app used to have seemed to work ok just to remind you it's reporting day but they have been completely removed or hidden. Very poor quality app even for a government department, devs should be ashamed for building such garbage and dragging their feet just to keep the job while people aus wide are struggling to find one !!

As user friendly as calling them on the phone

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Lostgirl789
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2021-04-27
Version 4.1.1
Every time I log in it asks me to sign up for electronic letters so I go through the process and then it asks again the next time I log in. It only shows one letter from last year and no other communication.
I am also required to submit changes to my circumstances which the website tells people to do through the app but there is no function to do so? Unnecessarily confusing and doesn’t offer any of the services that the MyGov website claims should be able to be processed via the app.
Why have an app that doesn’t do any of the things it claims to do?

Difficult and stupid update

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Bambee77
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2021-02-05
Version 3.39.2
The new update to report hours and income is causing me more stress than is needed to do a once simple task that took a few minutes. Some reports I’m reporting two weeks worked hours and only one weeks wages a week or two after the fact because I “haven’t been paid yet”.
Bring back the time sheet, it’s much harder to keep track of your hours and you are not able to add in the minutes you worked. I have to triple check going back and forth between this app, the calendar app and my employers time sheet app to make sure I’ve got it all correct because I’m so worried I’ll make a mistake and get a another debt from being over paid. Then throw in a public holiday and I have to report early and it throws it all out of whack again making it even more confusing the following report.
Please listen to what users are saying. This system is now complete dud!!

This is an app designed to confuse people.

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gcjfjdjhdhj
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2020-12-22
Version 3.39.2
This app is obviously designed to confuse and scam anyone who is actually trying to find and keep a job. There is nothing intuitive about it. Every time I try to use this app I have a panic attack. Whoever designed the latest update is either a psychopath who did it on purpose to destroy any chance of someone getting back on their feet or a total idiot who was given free reign for their total lack of understanding of the life of a person trying to find and keep a job. Every time I use it I feel like giving up on life. I’m always worried that I’ll miscalculate and end up getting one of those robodebt death sentences you people have been handing out. Why would you not have some sort of calculator? I get paid weekly on a Tuesday and somehow I’m meant to predict how long I will work every second Wednesday on top of a weird, staggered, week and a half, trying to work out from my payslip what hours went where! It’s like you are intentionally trying to mess with my head because I’m trying to do the right thing! Why sabotage someone who is actually trying to get work? I’m recovering from chronic anxiety and doing my best to get back in the work force and this is really not helpful!! PLEASE THINK ABOUT HOW PEOPLE ACTUALLY USE THIS APP AND DESIGN IT APPROPRIATELY. I’m doing my best to do my job properly, how about you guys trying to help me rather than trying to undermine me??

Reporting Period History Disappeared

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Davis_6474
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2020-12-15
Version 3.39.2
The previous results for my Reporting Period does not reflect what I previously reported. Previous reports have disappeared from the app. I previously reported the number of hours I worked and earned (which was over 0), yet it is displayed as 0, which in my opinion is false and misleading.
I feel like this will be used to Robodebt me in the future as Centrelink is showing me false information in regards to listing my previous reporting history. Furthermore, there is a lack of previous reporting periods listed and the current listed reporting periods do not accurately reflect what I have been reporting since I started receiving payments from Centrelink, which in my opinion is misleading.
The new method of reporting is too difficult, confusing and not easy at all.

Biggest joke of my life.

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Shady_Duck
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2020-12-07
Version 3.39.0
What a ridiculous update... from being able to report my income on the app, no worries.
To being directed to a website to enter in my income, with a whole bunch of extra questions is complete nonsense.
After entering all required questions correctly it still says I have an error & now I have to call Centrelink, and hold for 25 minutes plus?
Seems as each year it just gets harder to do the most simplest of things, all for a pesky extra couple of dollars that don’t even help out... if you’re having issues with people being fraudulent, then make it harder to be accepted for Centrelink benefits & stop giving away money to people who can’t do the right thing. Simple.

App was fine, then they “updated”.

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Dethfret
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2020-08-31
Version 3.33.0
Going from running well and being easy to report, now reporting takes three times as long, where as instead of leaving something blank would before be 0, now you need to scroll and type 0 in. As someone who works on the hour and has no travel time, that’s typing in 0 three times for every shift, where you have to tap out to scroll down to type again, where before it wasn’t retarded to not know that being left blank meant nothing to say! Oh, that, and being left hanging after you click submit and the app crashing.. oh and you cannot report split shifts or when you get two seperate pay rates. I have to split one shift across 2 days, unlike before when you could just add it ontop of what you already had for the day. Utter failure, bring back the only timesheet, because employment diary is worse than handwriting it and mailing it off, at least I don’t lag at the postal box and then drop the letter.

Adjustment needed

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Tahliaturtle
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2020-08-04
Version 3.32.1
App works great! However with the new update, it doesn’t allow me to put in information about my pay rates at work like the old version did. Sometimes I work early shifts where I get 2 different pay rates in one day. So I normally write it in the employment diary in two separate goes. It now does not let me put in 2 shifts on one day for one workplace. It only lets me edit what I already put in, but I need to show the 2 pay rates. Help pls :)

App is super buggy and poorly coded

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Robbiepablo
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2020-06-11
Version 3.28.0
This temperamental app needs to be restarted multiple times; displays weird messages about updating to a new version when using the latest version; sporadically decides it cannot display anything.
Quite poor but does sometimes work, which is always ideal. A lot of random error messages, and flashing white screens!
After not using if for a while and you try to log in, it returns ‘session expired’, so you try again... it usually then works, but you shouldn’t have this recurring daily.
Perhaps if Services Australia actually invested in better app development this would not be an issue.

People giving false reviews, having a winge

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No1Good - is ingame name
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2020-05-01
Version 3.25.0
Not sure why everyone except a few of us are complaining. I’ve had the app easily 3 years or so now and it hasn’t been a problem except once I couldn’t report about 6 months ago because it had been done p automatically and it cost me around $400 due to a false report.
Other than that I haven’t had any cons, if it’s up to date with my App Store than the app itself is fine.

Centrelink can’t handle a crisis and neither can their app

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Trash_Panda_101
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2020-04-07
Version 3.23.0
I am a full-time student that had to leave home due to my studies and abuse early this year. Because of my age I am still considered a dependent despite what my home life was like and due to the current state of things I lost two jobs before I even started. Despite all this my claim was rejected. On top of that the app would crash making it difficult to check and update my claim, so I would call them to update information and I later found out that they never updated that information, which could have led to my claim being rejected. So no I’m scared of what will happen if I can’t find a job before I run out of money. Thanks a lot Centrelink, I hope that one day the people in management can go through something like this and then they may actually treat people like human beings.

Centerlink express plus app inbox error

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happy hapy happy
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2020-03-31
Version 3.23.0
Can someone help me? I have a centerlink app when I log on iit’s ok?but when I want to see my inbox an error comes up saying error loading inbox. I would appreciate if someone can fix it Tks. Also if someone can reply to my message I would really appreciate.
Another question today the 31st March I try to log in and it said the old Center express app will no longer be used I need to download the new one I went to the App Store and there is no new centerlink app only the old one can someone please help tks

Useless, waste of time

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l0lza
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2020-03-24
Version 3.22.1
There has been an investigation on my account while I was overseas and I tried contacting Centrelink about it through the app. Apparently I owe Centrelink $2000 but I disputed it via an online form as I was unable to call. I sent multiple forms yet no one replied, and now they are deducting the $2000 from my fortnightly pay. I am really disappointed with the lack of efficiency with the whole Centrelink system. I had applied for rent assistance yet no one contacted me regarding the approval, so I have not been paid. In fact, Centrelink owes me more than $2000 but there is absolutely no way to contact them. I wait 2 hours in line at my local Centrelink and they say they will look into it - 6 months later still no response. Please fix this poor system. Hire less degenerates please. I’ve completely given up on this.

People should be more grateful & rely more on themselves

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Bonnie Elixir
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2019-12-11
Version 3.19.0
It save me a lot of time waiting on the phone. I never used the upload documents function as I usually do that on my gov website. There’s no one app that can do everything. I don’t rely on the app for push notifications either as I set it up on my calendar instead.
If people learn to rely on themselves more, there would be less complaining. And I am talking about everything.
I am from overseas and when I know that I can receive this kind of payment, I was so grateful for Centrelink. Because there’s no such a department that endlessly distributed money to people who are less fortunate in all kind of situation like old age, single parents and students in many many countries around the world. Mainly Australia. However, it’s also a disadvantage because it makes people rely heavily on government for their own wellbeing.
If tomorrow there’s no Centrelink.... would you be more grateful?
Centrelink staffs are working hard and having to put up with this.

Get a life

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ffs getoverit
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2019-11-12
Version 3.18.1
There are so many people whinging about how they don’t get notifications when they need to report or they can’t load a document to the vault because it’s a digital cope etc etc
This app is so easy to use a 2 year old could do it never had an issue can upload documents digital or paper with digital I take a screen shot of it duh can Make claims view payments see notifications of tasks that are outstanding it’s seriously not that hard

Convenient but deceptive

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nojmoney
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2019-11-05
Version 3.18.1
I managed to get my whole claim processed through this app. Awesome! Everyone who’s been through the centrelink machine knows how tedious and frustrating it is, this app definitely helped with the hour long waits and inconsistent help that you get in office.
My biggest gripe however is the lack of information and notification I receive. Every week I’m supposed to make a financial report, which is understandable, however the app doesn’t notify me when I’m supposed to make it. It would be understandable if it was the same day every week but instead my payments areconstantly pushed forward and my report date is also. This makes it near impossible to keep track of my payments which in turn leaves me broke for fuel for interviews, food, phone and rent payments.
I have all notifications on for this app PLEASE add a report and task notifier so I don’t miss payments and so I can not be constantly stressed over late fees.

Buggy

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Notstressedanymore
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2019-10-02
Version 3.17.1
I have had this app installed for a long time but I haven’t used it so I can’t really comment on all the difficulties everyone is talking about. However, I can have a big whinge about this poorly written masterpiece of software that for over 3 months had interfered with the PDF handling of email attachments in the iOS mail app. Unbeknownst to myself, the apple geniuses, and elevated levels of Apple support, this ridiculous app took over the PDF file associations for the built in mail app without the ability to handle PDF documents. For months I couldn’t open any PDF attachments without explanation on both iOS 12 and 13. Thanks to iOS 13 accidentally giving me a clue as to the offending app by newly displaying the Centrelink icon where my PDF documents should have been. APP DELETED... full email function restored. Even though I’m fully employed and don’t require the services of Centrelink, they somehow managed to inconvenience my life, I can understand how the other reviewers feel. I hope the developers read this because there is no other way to tell them what I have discovered. Well done !!

Allow files to be uploaded to vault

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SW17CH
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2019-09-23
Version 3.17.0
Overall the app allows me to use it the way I need to, except for one thing. When needing to upload documents, I cannot upload directly to the vault. I can capture a printed document, but all my documents are now digital. Therefore I would appreciate a way to upload my documents to my vault directly from my phone, without having to air print them off my phone, then take a picture of the printed document, then upload it to vault. That seems counterintuitive.

Upload does not work

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mazliksan
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2019-05-10
Version 3.11.0
Neither web based nor the Centrelink app process the upload of the documents.
Without the documents it won’t let me to submit the claim.
Ironically the documents are showing in the history of the upload for past 2 days 6x, however I am still unable to submit the claim. More frustrating is that Centrelink has these documents already as part of my 2 other claims submitted just 2 days ago and one of them has been already processed. So they read it with all attachments right? But they want the exactly same ones again ( they did not change within 2 days), but will not let me to upload.
Soooo frustrating 😕

What could be worse?

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bretgp
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2019-04-28
Version 3.11.0
So I just downloaded the Centrelink app to upload documents Centrelink required and if I don’t upload them they will cancel my age pension! I thought this app might be better than waiting an average time of one hour ten minutes on the phone line, when I can even get through and not get the line engaged beeps I have had for the last ten days when I tried to ring them. App downloaded, all set up, came back later to uploaded documents and even though the app says hallo to my name IT WONT LET ME LOG IN!!!!!! What the hell is wrong with Centrelink? Useless does not even begin to describe them. After two days I STILL CANT LOG IN!! Don’t bother with this app it is as bad as everything else to do with Centrelink. In disgust I took my docs down to my local Centrelink office and asked them to process the docs, only to be told that they could not do it and I had to upload them myself online! I tried to explain that I couldn’t do this as I can’t log in to the app and they fobbed me off with ‘Just keep trying!’ Looks like I’m going to not get my pension anymore. Negative ten is what I rate this app and Centrelink!!!!

Poor (needs improvement)

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Daniel_Vogel
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2019-03-11
Version 3.9.0
The content on the app itself is great, you can do nearly anything on it that you can do online. However the app interface, software and optimisation for iPhones needs some big improvements, the app for myself and many of my friends who also have it find it to be very sluggish and (particularly for iPhones). Furthermore it would be nice to have a refresh on the old interface and give it a fresh face once you open the app. It’s looking outdated and plain; to have a new look would do this app some good. Other than this, it will do everything you need it to do, with some lag here and there!

Easy reporting but not always effective

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Sarzabear
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2019-03-09
Version 3.9.0
Pretty good app but it doesn’t allow you to view your partners details, even if your accounts are linked/have permission to act on their behalf. Makes it hard for me to budget when I can’t just use the app and view all our info in one place.
Also, when trying to report a change in circumstance, this is often impossible on the app and I end up having to call Centrelink anyway (eg report going back to work post maternity leave).
Otherwise, it’s a handy app that lets me easily and quickly report my income (once the call centre operator set it up) and is straightforward and easy to use.

Problem with updating Timesheet

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Bsjfandmdn
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2019-02-05
Version 2.8.1
When I try to input the times I've worked into the Timesheet section of the app it doesn't allow me to input the time I've worked. Employer name comes up with a "tick" so works fine, as does the hourly rate, but after I put in the time the input bar shakes and goes red. I've tried putting in different amounts of time but still get the same result. I can do it on my computer but it would be easier to do through the app because you don't have to navigate through as many things as the website.

Worst app i’ve ever experienced

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quit without this app
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2019-01-30
Version 3.7.0
wow. i just mean wow. what a massive fail. almost as much as a fail as the whole centrelink system. i guess it falls in line with the failure of everything centrelink
i mean i’m a techy person but i can only just scrape by using this app. it just makes things worse
i can’t imagine my nan or aunties and uncles ever using this without a massive struggle. i feel sorry for all the elderly people that don’t use technology very often trying to use this app
and then when you get feed up with it and finally make a trip to a centrelink (that usually wastes your whole day) the staff there (which are usually just as much of a fail as this app except a rare few) refer you to the app or the website (which is terrible as well) and say something like “der um yeah it’s like so totally easy to use” but they are never willing to help you and if they actually do its fails embarrasses them to the point of taking you back to their desk to do everything manually for you. and they say something like “errr it must be having some technical issues at the moment”
seriously i can’t actually believe this app made it through the check points.

Your kidding right?!!!!!!

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MoreThanDanny
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2018-11-03
Version 3.5.1
This app??? hasn’t even allowed me to login for nearly a year so when I tried again months later I almost fell over when I not only logged in, but found the app to be nearly fully accessible. I was so shocked that I literally told my blind friends. I convinced people that the app was actually working well. Today I got a text message saying I had to update the app so I could login. Guess what, brand new phone and updated app and now I can’t login again. Any time anything works for Centrelink just give them time. They will break it again Well done being the most useless investment of tax dollars app developers. You are too apps what robo debt collection is to ethical accountancy. So utterly pathetic I laugh so I don’t cry

Absolute rubbish

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Naty250
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2018-10-08
Version 3.2.1
Can not access the app. Have not been able to use it for at least three months now. Now the new “myGov” link to Centrelink is also not working and neither is the Centrelink Online Service page... how am I supposed to read my online letters, report my income or do anything if I can’t access my account? Plus no point calling cause no one ever answers and going in to the office is at least a 2 hour waiting time... apps are supposed to make your life easier not difficult. Also, every time I go to use it my pin is supposedly wrong, even when I write it and I KNOW IT but I always “get it wrong” and need to change it.

An unresolved issue

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everydamnnicknameisbloodytaken
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2018-10-01
Version 3.2.1
Convenient yes, inconvenient? Also yes an issue I’ve actually noted to the staff at Centrelink more than 12 times I’ve had to come in yet it still hasn’t been fixed since the issue started 5 months ago. I’m able to report for my defacto partner but I can’t report for myself so I have to go in and use up transport money but now a new issue has come up and now it won’t actually let me report for myself at all could this possibly be fixed? Eventually? Probably not but oh well it’s not like I need to eat, pay rent etc, no no I don’t need those at all to help keep me sustained for future employment or to afford good clothing for interviews.

New update is terrible

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Allienympho
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2018-08-06
Version 3.0.0
The new update doesn’t even work.
I don’t know why but it crashes shortly after opening. Not a single button works when accessing. So I want to upload a document and have even tried on the updated website to no avail.
It uploads on the website but when I click save it just comes up with a box at the top with a red hazard triangle in. But no information on why it won’t save.
How is this remotely helpful?
In trying to make this more user friendly you’ve actually made it worse.
Also I don’t appreciate the fact that the emails and payslips we receive from you are removed after just 2 years.
If Tax and other things like medical information and payslips has to be held for 7years roughly. Then the emails and payslips that we receive through Centrelink should also be held for that amount of time.
As I’m now being told I owe almost $7k and 3-4years ago I paid over $3k in overpayments and these pays overlap.
But I no longer have access to the Centrelink payslips or email to prove my case because they are removed after 2 years.
I’ve heard a lot about Centrelink and the government over paying due to their own incompetency and if that’s the case/ that’s what you are trying to fix. Then you have no right in asking for the money back as it was your mistake that was made.

App won’t even load

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annoyedasalways877
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2018-06-28
Version 2.8.1
I am beyond frustrated with this app! If it manages to load where I click on my name and then sometimes even loads to my pin where I load pin but if it makes it that far then it’s as far as it goes and just says processing until I need to load my pin again because it times out!! Has happened with every version of this app in various areas, last version before the latest was trying to apply for an advance payment!! Same issue with freezing on various steps and never being able to complete it! Works fine via web page... but why have the app if you cannot use it?? 😡

System is hard to navigate round

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Davriel
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2018-06-19
Version 2.8.1
The system is extremely hard to navigate round. I think it’s deliberately done this way so you give up. I found it really hard to upload a form as it would not accept the form numbers. How, was I suppose to know not to use the first three letters of the form. Subsequently I tried to communicate by phone, but waited another 44minutes before being told I’d need to go in to Centrelink. When, I eventually could take a day off to get there the lady said to go to the computer and submit the form myself as she could not accept the forms I tried to give her. Eventually was told only the last lot of numbers on the form were to be used not the SV and another letter which I can’t remember now. Wasted, so many hours on something that should have been so easy.

Awesome

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Now with more plastic!
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2018-05-02
Version 2.5.0
The whole social support system is broken, from making basic input mistakes to treating people like criminals for using it.
This app allows me to bypass the queues and intolerant counter staff that used to be a feature of these interactions in the past: now I can be abused and belittled by my government in the comfort of my own home.
The other brilliant feature is that when the auditors finally catch up with me for some trivial non-compliance, they won’t be able to distinguish between my inability to navigate this p.o.s. system and the mistakes made by the robots, so upon my release from jail I will be able to sue them for squillions. I look forward to reporting my income on that glorious day, I can tell you.

Terribly slow and frustrating - Failed!!

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Frangipani18
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2018-04-05
Version 2.2.0
I have tried several times within the last week or so to open the App to report my income with no success. Tapped on the App to open and login and the App took ages to load the first page to enter personal PIN. Then once loaded and entered my pin it was taking a long time to load anything. After waiting for almost ten minutes, I gave up and ended up having to do my reporting online a day late. I have tried to logon again recently to report and again it has failed load anything. This App is supposed to be a more efficient and convenient way to utilise time and access and has failed to do so.

USELESS!!

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lexiibexii
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2018-04-04
Version 2.2.0
After waiting 2 months for a parenting payment to be processed it was finally done only to be canceled the next day due to my apparent failure to report, how does one know they even had to report when the app won't even open to allow access to read letters or tasks!! I have now been waiting another month and still counting for my payments to be "re-processed" this is just ridiculous!! By the time I receive any payments my maternity leave will be over and I'll be back at work!! In the meantime all my direct debits from finance are accumulating and by the time I have money to pay them off it will be just interest so basically put me into debt and bad credit rating!!!! NOT HAPPY

Failed from the start

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dandy_andy1990
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2018-01-08
Version 2.1.0
Downloaded the app for the first time yesterday.
Everything is ready to go with my MyGov account to allow the app but the app can’t even get past the start 😒
I’ve enabled locations , data etc deleted the app and data and re-downloaded etc I’ve done everything possible on my part but to no avail so I know it is the app!
Step one. Start
Step two. Accept terms and conditions
Step 3. Introduction to creating MyGov acc-click continue
Step 4. ...
Computer says no..
There is no step 4 because all it does is say “processing” for a second and goes white!
Just a white screen which never processes even if you leave it for 20 mins all it does it kill your battery.
Trying to simplify everything is a good idea and all that but come on this is just a tad overkill don’t you think Centrelink? lol 👏
There is nothing passed this elusive step 4 and I guess I’ll never know!
I cannot believe I just wasted so much time and effort on this pissant app

Developers STILL locking out cross-device use

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Abadaba9
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2017-11-29
Version 2.0.0
Despite numerous complaints, the developers of this app continue to prevent use on more than one device. Use this app at your peril if you want to try accessing your Centrelink details on more than one device (not at the same time, obviously). I would have thought the idea of online access is to allow users to access what they want on anything, anywhere. You can if you just use a browser - on your phone, iPad, Mac or PC - but not with this app. Now they have carried their error over into this update which forces users to access CentreLink through MyGov (2-factor authentication is a good thing - but why prevent cross-device use?)

Fix reporting issue

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Sarahhatespasswords1
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2017-11-24
Version 1.12.1
Is a good app other than the fact that almost every time I go to report it continues to say that I still haven’t done it. Sometimes it actually goes through (despite still saying I haven’t reported) and I get my payment, other times it doesn’t and I receive no money and have to go stand in godforsaken dandenong centrelink for over an hour to fix it and then wait the weekend to receive my payment.
This has been happening for the past 2 months or so. The app never used to do this.
Please fix this soon.

Unreliable

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TaB1999F
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2017-11-18
Version 1.12.1
The app is unreliable. When attempting to input new information when reporting, it always, literally every single time, says that the "update failed". The app frequently goes under maintenance which interferes with being able to access the concession card which defeats the purpose of having a digital copy if it is not accessible in any circumstance. This app requires huge upgrades, otherwise, like most of centrelink services, it's ultimately useless.
UPDATE HALF A YEAR LATER: It’s still terrible. They need a massive overhaul on the app and it needs a lot more attention as it can be a very helpful tool in people’s lives if it was only fixed and the app itself improved.