2025-04-08
Getting complicated
The app is getting more complicated with now too many options to choose from. People with disabilities may not understand it
Updating
iPhone Screenshots
iPad Screenshots
Description
Using HotDoc, you can book and manage your appointments with health professionals anywhere, at any time:
• Instantly book online with your GP, dentist, psychologist, dietitian and more
• Access On Demand Care via Quick Consults and Telehealth
• See the availability of doctors - pick a date and time that best works for you
• Save your care team in one place to easily book future appointments
Stay on top of your schedule:
• View and receive reminders of your upcoming appointments
• See your place in the queue once you arrive at the clinic or practice
• Conveniently reschedule your appointment if plans change
• Receive email notifications confirming your appointment
Be in control of your and your family's health and wellbeing:
• Book a range of appointments such as dental check ups, skin checks, vaccinations and more
• Search and filter healthcare providers based on your needs such as by gender, opening hours, and bulk billing practices
• Book appointments for children and family members
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What patients say about using HotDoc
Best app for booking doctor appointments. Found to be most reliable. Quick and easy to use as favourites saved, 3 clicks and an appointment is favourite. Really is a must have. Wouldn't be without. Thanks very much 5 stars!
Great app. I use it all the time to book appointments. Quick & easy at any time.
One of the best apps. Easy to use choose your doctor and the day. You can make an appointment any time you want. 5+. Thanks!
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About HotDoc
HotDoc is Australia’s leading Patient Engagement Platform, trusted by over 18,000 healthcare professionals and 6 million Australians to book and manage their health appointments.
We value patients privacy and the security of patient data. We never on-sell any data and only share patient information directly with your selected clinic.
Our core belief is that the best patient outcomes are achieved by maintaining the continuity of care with your trusted health practitioner.
What's New in Version 5.0037.0
Thanks for using HotDoc! We're listening to your feedback and in this release we've fixed a few issues for a smoother booking experience.
Seller
Name
HotDoc Online Pty Ltd
Information
Developer
Categories
Version
5.0037.0
Size
27.7 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16Plus, iPhone 16Pro, iPhone 16ProMax, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad A16, iPad A16Cellular, iPad Air11M3, iPad Air11M3Cellular, iPad Air13M3, iPad Air13M3Cellular, iPad MiniA17Pro, iPad MiniA17ProCellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (15,527 Ratings)
App Store: Customer Reviews
2025-04-08
Definitely worth using
I use Hot Doc to book my family’s appointments whenever we need to see a doctor. I find it easy to use and would recommend it to all and sundry as a way to book your appointments. I especially like the inclusion of the entry onto my calendar as I don’t need to do anything except to add it. 👍🧓🏻
2025-04-08
Excellent app!
Works well everytime... very easy!
2025-04-08
Excellent
GOD Bless HotDoc always!
2025-04-07
Great app!
HotDoc is a valuable tool for finding and booking medical appointments. I use it all the time.
2025-04-07
Easy
Great
2025-04-07
Easy and convenient
Easy to find time you want and easy booking with reminders.
2025-04-06
Great Clinic
Have been visiting since day one.
2025-04-06
Easy
So much easier than having to ring for appointments.
2025-04-06
Excellent
Great efficient app. So easy to find appointments that are mutually suitable.
2025-04-05
HotDoc app
Extremely good used it a lot. Works every time.
2025-04-05
K
Easy
2025-04-05
With ease
Fantastic app so easy to use
2025-04-05
HotDoc
Love the app. Can make my own appointments when ever i want to.
2025-04-04
Hooper Medical Centre
Dr Wu and staff are exceptional.
2025-04-04
Mrs
Great
2025-04-04
My appointments
Hi Hot Docs, I find your service to be quick and efficient, and kind to me when I make a mistake!
Well done …….
2025-04-03
Great app
So easy to use , quick and no waiting on the phone ! Highly recommend !
2025-04-03
HotDoc
Great app have used many times and always able to get an appointment when needed.
2025-04-03
Hot Doc
I like this it is so easy thank you.
2025-04-03
HotDoc excellent app. Saves a lot of waiting on line to book an appointment.
Saves a lot of time trying to make an appointment over the phone.
2025-04-03
Rubbish
Confusing emails with wrong date and time of appointments
2025-04-02
Worst app ever
Want too many details!
2025-04-02
Kerri
Always easier making appointments with this app they’re always busy on phones with longer wait times quick and easy thank you
2025-04-02
Frank Student
Great Service
2025-04-01
Medical booking system.
Convenient and secure medical booking system. Linking with calendar a big bonus.
2025-04-01
Great app
Easy to use and so convenient
2025-04-01
Great Ap!
Hot-Doc is an easy to use, very useful Ap. I have encountered no difficulties, or glitches. Finding the right medical doctor, for my needs and making appointments, has never been easier. Thoroughly recommended to all.
2025-04-01
Knowledge and friendly
From the moment I walk in he is running to time. We discuss my complex medical issues in which we make sound plan. Write out any needed subscriptions and have time to finish on a relevant joke- always leave the Drs pleased with what was accomplished and giggling on the joke
2025-04-01
Calendar options
It would be much better if there was an option to save the appointment to Google calendar.
2025-04-01
Very good
Works well
2025-03-31
Hot Doc
This is really a great service you can see appointment times available and it is really great way to makke an appointment I can’t praise this high enough as I know it is so great to have to check your appointment dat and time it is really wonderful I give it the best rating as it is truly worth it .
2025-03-31
Great!
Easy to use and fast
2025-03-31
Service is terrible
I booked an appointment very soon but I still wait for 1 hour to see the doctor. It’s terrible. Furthermore, in order to have a blood test, it just opens until 1p.m. It means that I am very waste time to spend more days comming back GP clinic to make the blood test.
2025-03-31
not data in app
when lock in app inside no data all wep page were frezz
2025-03-30
Doctor Giurguise
Good doctor long waits!
2025-03-28
SHOCKER! BAD APP
2nd time with this app - dreadful bewildering
2025-03-28
Fast and easy
Fast and easy to book an appointment and to get in contact with my doctor! The app is easy to use
2025-03-28
Betty Storey
The only way to make a booking
2025-03-28
Fantastic
Easy to use, great reminders, keeps me organised and not missing appts
2025-03-27
MAKE YOUR DOCTORS APPOINTMENT ANYTIME, ANYWHERE
The HotDoc app is so easy to use and saves making a phone call
2025-03-27
Brilliant
It saves time, and possibly you can get appointments that are not always offered. I can see what time suits me and book and confirm with ease, and conformation is always sent. 100 out of 10 for you
2025-03-27
HotDoc
Relatively easy to use.
2025-03-26
Thank you
Great app. So easy to use. Thank you.
2025-03-26
Hot doc
Great service and so easy to book appointments with my doctor.
2025-03-26
Iw
Easy to use. Well integrated into the practices we use.
2025-03-26
Hot… Doc?
Easy and accessible way to book appointments BUT… where are the Hot Docs? Been swiping but can’t find them!!! 😂
2025-03-26
Fantastic and so easy to get an appointment
Have been usually using this way as it is a lot easier to do and in 3 minutes you have a doctors Appointment- what a great way to get an appointment without having to ring the doctors reception is busy at times - I find it easier to use HOTDOC
2025-03-26
Best app EVER
Function top rate. Appointments at your fingertips, reminders, easy cancellations. Thanks so much Hotdoc. This is a fabulous tool
2025-03-25
Hot doc app
Convinient and fast easy to use I can see the availability of my doctor so I can adjust my schedule as well
2025-03-24
life saver!
When my young daughter used to get ill overnight, it was so helpful to be able to book her the first possible appointment with a doctor and no with confidence that she would get the help she needs as soon as possible. really grateful since then I’ve started to use it for myself so I can find a spot in my diary without taking endless amounts of time talking to a receptionist, who could be busy attending to someone who has walked into the practice. All up really loving this app!
2025-02-24
Easy and responsive!
Love this app. Can book at any time with ones preferred provider when one realises an appointment needs to be made. Available appointments are readily shown and easily booked. Peace of mind and ease of booking without requiring a phone call that necessitates waiting for the surgery to open and avoids waiting for a response at busy times. Have used this app successfully over the past years with 100% satisfaction.
2025-02-22
Booking Convenience
HotDoc is a very convenient way to book an appointment, because I can see at a glance what my doctor has available and book the time which best suits me. I would like to see a “custom” or “other” in the reasons for booking the appointment, as the options given in the drop down pane have only limited choices, which sometimes are not close enough to the actual reason. A couple of words that I could enter would be more accurate at times.
2025-02-20
Review
I’m writing to say what a great service this App provides! If only all appointments of any sort, with anyone, could be done this way! I’m sure the front of house staff would have more than enough to do, between all the other admin. work they need to do, & in helping Clients who have particular &/or tricky needs!
I know with a system as professional & helpful as HotDoc, attached to their business, any Company would benefit & thrive.
(1 tiny detail - the name may need to tweeked for different businesses, of course. I wouldn’t appreciate my car being booked into an HotDoc app., that’s for sure!) Ha
2025-02-11
Online info collection
As a booking app it’s great and easy to use. My only problem is that the site requests information: Name, DOB, Medicare number that the site claims it will use to provide better health care etc and states that it will collect information sensitive and non sensitive.
Collection and storage of this information is always a risk of theft by hackers.
All businesses should think seriously about why they need this information.
Any obviously I didn’t agree with the site terms and conditions.
2025-02-07
HotDoc App
Works brilliantly! All of your treating or possible treating specialists are all attached to your profile. One place for all your medical information. Appt making is a breeze. Having the ability to write to your doctor what scripts you usually need when visiting, if an existing patient, makes it easier to remember and saves the doctors, medical staff and receptionists precious time.
I’m also enjoying the new additions eg phone consult, prescription request, if an existing patient, and the ability to make my appointments well in advance as the surgery is very busy and popular due to all who work there and make this surgery a wonderfully inviting space for all.
It also frees up the excellent reception staff’s time so they don’t have to keep answering phones and can attend to other duties, I imagine the volume of calls have decreased etc…I at least hope for them, which makes a happy business.
Thanks to the wonderful reception team. They truly are the best and know their medical care and system so well.
Thanks Ladies, as always!
2025-01-17
HotDoc - very easy way to book a doctors appointment
Very usable app that makes it very easy to book an appointment with your GP. All the info about fees, the doctors and other applicable info you might need when booking. It allows you to see available appointments going forward for doctors in the practice. ( as you would expect) Makes it a very easy and a quick way to select the most suitable time available for the doctor you want to see. No more waiting online for the busy receptionist. Worth giving this a try.
2025-01-15
Massive issues - would give zero stars if possible.
My local GP exclusively uses HotDoc to manage their bookings and payments. Since they implemented this system a couple years ago, I’ve had nothing but trouble with my appointments being cancelled randomly without warning (I arrive for my appt only to be told it was cancelled and given to someone else, and I’d have to go home and come back another day), multiple demands for payment (which I had previously paid as well as having my payment info on hot doc files), and the practice staff tell me it’s my fault, because I didn’t confirm using hot doc (which I did). I’m seriously fed up with the system and changing my GP because of it. Doctors and health matters are too important to be subjected to this level of disorganisation.
2025-01-10
Great app and service
I am of the era where I prefer to talk to a human to make appointments and to arrange or clarify appointments, but the HotDocs app has been very useful. It allows me time to consider options for doctors appointment times, reminds me of scheduled health monitoring, prompts to follow up after testing for results and confirms and reminds of chosen appointments.
The best option is showing my doctors availability which ensures ongoing constant management of my physical care planning.
The entire service has been exemplary.
2024-12-23
Much Improved Payment Functionality = a health booking app that is a pleasure to use!
This app had a fair few ‘teething problems’ to begin with, ones that suggest its developers didn’t put enough time into crafting a process that was equally secure and easy for patients to use. The app would send a text alerting you to go into the app to make a payment (despite already having your credit/debit card attached to your profile AND requiring you to attach a card for payment at the time of booking) within a very small timeframe. If you failed to respond within that period, your appointment was automatically CANCELLED. As a person with ADHD and high anxiety, I came to dread using this app. But sometime early this year, I noticed real improvements to the app: the payment process is intuitive and efficient, and now HotDoc handles the entire booking procedure from start to finish with great aplomb. It doesn’t (& quite simply, can’t and shouldn’t even try to) replace the wonderful care and service provided by my GP’s practice administration, but I do hope it’s a tool that helps them manage their workloads as efficiently as the app now helps patients like me.
2024-11-26
Re booking I accidentally cancelled this morning!
Hello there this morning I was checking my appointment with Dr Corbett ( without my glasses in…. Wrong!..) and somehow I accidentally deleted the appointment. I will call at 8Am to see if I can relocate it when you open or wait if possible for a later one during the day. I only wanted to see Mark Briefly anyway. Re script etc. Will explain at 8Am. Sorry for inconvenience!.. hope you can squeeze me in today at your convince. I did make one for tomorrow but want to go there today for a blood test as well. Thank you. Clayton P Mitchell
2024-08-12
Tried, tested and approved
The ease of making an appointment and receiving of the appointment date and time, is simple and me being an older unsavvy computer person, I made the appointment and never made a mistake. You can choose your Doctor, the time appropriate for you and you get a reminder. All with a few touches of the keyboard. Easier than ringing. You can also book appointments for a dentist, therapist, optometrists and other medical people.
Love HotDoc!!!!!
2024-08-07
Wasting my time
I thought when Hot doc sent me a text and offered to book an appointment it would save me time. It didn’t. It took me to a website, collected my info, verified it was me, had me book the appointment , choose a doctor,then asked me to log in, so I did. You would think that would be enough…. But no, it then forced me to install the app, forgetting everything I had done, asking me to log in again, it couldn’t remember my password from previous installs and so the only option was to reset it. Has my appointment been created? I don’t know. I have to finish resetting my password to find out. So I dig up a password manager to get my password.. Hotdoc won’t even fill out my email address from iOS. I verify myself (for the third time today) and Lo and behold it has forgotten everything I did 10min ago.
I have just wasted my time.
But now I have ANOTHER app I DIDN’T WANT OR NEED.
2024-07-24
Works well but where is the notification
All works well for booking appointments but there is a red “1” in the corner of the app indicating a notification. I can’t find the notification anywhere in the app. I’ve looked at all my notices and every possible screen. I even set up 2 factor authentication thinking that may have been it. I’ve logged off, uninstalled and reinstalled the app and it’s still showing. I’ve been to notifications in my phone settings and the app isn’t even listed as having notifications so I can’t turn them off. It seems there are some app issues to sort out.
2024-07-18
Easy to use and helpful!
I’m very grateful for this app which was recommended to me by a friend. No more waiting on the phone and then awkward back and forth with a receptionist to work out which available time suits me. I can immediately see available appointments for the GPs at my practice, pick a GP and appointment time that I can attend and all is confirmed very quickly (usually within 5 minutes if in business hours). I only wish more clinics used this system.
2024-06-24
Exceptional care
I would like to say that I have been extremely satisfied with the clinics services. My experience with the doctors, reception and pathology staff has always been positive, they refer to me by my name and they smile , positive energy which is important to me. Dr Emilia is my doctor, she is very professional, at the same time she listens to me and shows empathy, doing her absolute best to assist with both my physical and mental health. In my opinion, we definitely need more doctors with the same dedication along with the wealth of knowledge she has. Thank you Diana Rouge
2024-06-06
Great for making appointments
The ability to search for a provider, consider alternatives and easily see availability is great. Making an appointment is easy, and you can even change or cancel it - from the comfort of your phone, after office hours and after the distractions of life have gone to bed.
There is also a feature which allows your health practitioner to send you a message, but although the app and it's contents are secured with passwords, you can't view the message in the App: it sends you a link to a website, where you have to enter your date of birth to read it. I don't feel very safe doing that. Why wouldn't the message be available directly in the app??? Especially when it is just a message asking me to make an appointment to review results: nothing confidential about that!!
2024-04-16
Flawed system, multiple notifications
This system and app is somewhat user friendly but detrimental to ongoing health appointments. Theres been an improvement with the select billing option so appointments don’t get cancelled, however I don’t need a text, app notification and email each time I have to confirm a payment method, within 90 minutes or lose that appointment.
Upon being prompted to review the app again, my user experience has not improved. This has once again left me in a position where I’ve had to call the clinic to get important appointments reinstated or be left at risk. Any clinics looking to use an app system would be better off looking elsewhere to Hotdoc.
2024-04-10
Such a great user experience!
Firstly, let me express my appreciation to whoever was involved in designing and developing this app.
I'm an app designer myself and I'm dealing with these things on a daily basis but this is just the next level! Well done guys!
Secondly, the booking and finding my GP was simple and intuitive but the one that I'm impressed with the most was when I checked into my Dr office I got a notification showing my place in the queue in real-time! This is great because there are multiple doctors here and often difficult to understand how many people are being ahead of you in the queue!
2024-03-12
Pretty good, couple glitches
On the whole, love the app. Use it for myself and my parents’ appointments.
Two problems: #1. Sometimes when you change / cancel an appointment, even after two days, it still doesn’t refresh in the app, even after opening and closing. #2. My parents are concession card holders so often get bulk billed, but HotDoc tries to force me to enter bank details for the appointment confirmation. This is a breach of national principles - a party is never to ask for personal information that isn’t essential in offering the service.
But on the whole, great app!
2024-02-09
Not clear on how to make payments
My appointment was cancelled today, due it saying that I didn’t add my card details.
When actual fact I had! No where it said I had to go to default (which was all very hard to find) and press that. In that I have to wait another week to see the doctor. In our day it’s not just the doctor who mucked around but myself. As I had to rearrange things for today to see a doctor but was cancelled because I didn’t press the default (that I didn’t know I had to) now I have to make other arrangements and be inconvenienced to go next week.
Very disappointed that this happened and I hope for new people using this app it will be easier to navigate and explained easier to!
2024-01-01
Updates to the app
Yes I like the ease of booking appointments, but, when the app is updated and my iPad is an older version I am unable to update and as a result the app no longer works on my iPad.
I’m an older citizen (Pensioner) and do not have the cash to purchase a new iPad, nor do I need a new iPad, and found that, by booking appointments through this app I could organise my days much easier but not now.
Why do they not give an alternative or at least leave part app to the previous settings.
2023-10-30
Fantastic App For Doing Doctors Appointments
If you have a medical condition or need to see speak with your physician doctor, this app is fantastic because you can if you’re own physician doctor is extremely busy & appointments have waiting times. Well this app can allow you the opportunity to book appointments with your physician, doctor, specialists in advance, it doesn’t cost you anything & they also send you texts & emails reminders when you next appointment is scheduled.
2023-08-29
Not confirmed
I made an appointment for a Tele health appointment. The app said the appointment was “confirmed”. It asked if I wanted to put it in my calendar, I did not. The appointment was on the same day I made the appointment. I put the phone the coffee table, up loud so I would hear it ring. I chose to do jobs, a bit of house work and some of my work for my job. I kept looking at the clock waiting for the phone to ring and it never rang. I presumed the doctor got busy and was running late. I grabbed the phone and went to pick up my son from school.
While waiting at the school I looked at my phone and realised I was suppose to look out for a text, this text wanted me to “confirm”. I had already got confirmation, I didn’t realise I had to confirm twice, I didn’t realise I had to look out for a text. I like hot doc - I think it works well, but this incident hurt - very frustrating.
2023-06-18
Hot Doc Review
I have an Excellent GP and am so very grateful for him He is a very dedicated and knowledgeable GP I feel at peace knowing I have a GP who I can trust and not having family support in this state gives me a feeling of security to not only myself but my son and grandson who live in Melbourne Being able to use Hot Doc enables me to book conveniently from home With GPs getting booked out in advance it is important to have this App to ensure one can get an appointment when/if necessary To ring and book an appointment often is a time consuming and an inconvenience as you are put on hold which one does NOT need I am a very satisfied Hot Doc App user With Thanks and Gratitude
2023-04-19
Refused appointment
Applied for appointment to be sent email it was refused no reason..the app clearly says you can book an appointment anytime …well you just cannot ..that’s a clear lie ..a disappointment, and a let down ..pick and chook who you want to help us not professional ..I have been there before ,I called to ask why I was refused..they lame reply was “you have not been here for years, so you would be listed as a new patient !😳we are not taking new patients “that’s also a lie I know the groups of people who actually come to the clinic to see the drs for special reasons ..this is the deal in Cowra ,alienation by drs to patients they just do not want ..good work people professionals all the way …
2023-04-19
Review on the HotDoc Platform
HotDoc makes it easy to check in, check how long until your about to be called in for example 3rd, 2nd or 2st in the que. also it makes it easy to check in, just open the application and there it is right there my appointment notice and it says check in with the availability of tapping on the check in. Making appointments is very convenient, rather than standing on the phone for up to several minutes I can just go into HotDoc and book an appointment/s
Thank you to the creators or the app and I will continue to use HotDoc.
2023-04-11
Needs to update covid check list
I actually like this app, but it needs to update the part where it asks all these invalid questions about covid. We no longer know where hotspots are and it no longer matters if you have been overseas, I agree it matters if you have a fever or or if someone you live with has covid, but asking questions that are no longer valid takes time away from getting to booking an appointment. That may seem stupid to be annoyed about, but when your doctors surgery has only 3 appointments left for the day and you need to be seen today it makes a difference! I was lucky to get the last spot.
2023-04-05
So frustrating
It says “doctor X is available from 11:10am tomorrow …” but when you try to book them - it’s not true - it changes to “no appointment for 6 days”. I think… ok maybe I was just unlucky. But I go back to the site and it still says they’re available. It’s glitchy and frustrating. Same happened multiple times on this.
Then when the booking was made it was very unclear if it really was made or if I needed to enter more info. I was then stuck in a loop from which there was no escape. Frustrating too! I’m sure it’s not what the programmers/designers intended but the actual experience was so glitchy for me.
But I’ve received an email saying the appointment is confirmed so I’m going to turn up and see, I guess. Confidence however is now very low due to glitchy experience.
2023-03-23
Thanks HotDoc! 🥰
I’ve used HotDoc for years and it’s always been incredibly useful - for booking urgent appointments out of hours, organising routine appointments conveniently, and finding new health care practitioners.
Last night it really shone though - I had an extremely painful eye inflammation and was extremely light sensitive so even looking at my phone was difficult. But thanks to HotDoc I was able to find a nearby optometrist with availability for that morning and book in with my stored details in a matter of a few clicks and about 20 seconds.
The relief I felt at knowing there was a reliable, trustworthy app there to help me when I really needed it was huge. Thanks HotDoc!
2023-03-01
Take caution!
Booking works well however if you are getting blood results, the app apparently knows this and will send a message without the GP knowing or even consenting. The message makes it seem as though there is a problem with the results and you need to see the doctor. This was not the case for me and I wasted my time and my doctors valuable time. The doctor has even said that what the app is doing is wrong and invasive but they won’t change it because it gets more clicks on the app. Make sure to always ring and double check with your GP with follow up appointments.
2023-02-28
A helpful addition to any home!
HotDoc has made my life so much easier when making appointments for my child.
Her doctor works within the same company across two sites so I can easily see which is the next available (and also book Telehealths when we need something like a script repeat)
The app works seamlessly for me - I haven’t had any mixups at all and there is no comparison to other booking apps that I have used previously - Excellent ⭐️⭐️⭐️⭐️⭐️
2023-01-24
Nearly perfect!!
App works great, all medicos in one place and easy to add or remove a practitioner as necessary plus easy to see upcoming appointments and / or add to calendar.
The ONE annoying thing is the email reminder.
While the header says the right appointment time, the body of the message, which attracts your eyes first, shows the date in UTC, many hours different from local time. Annoying, confusing and an unnecessary oversight by programmers… please correct it. Everything else is fine, Thank you.
Bob.
2023-01-23
Fast and accurate.
I use HotDoc to book 90% of my appointments. It is so easy to use. I can choose my own Dr, days, times etc and i can also choose whether it is a visit to them or via tele health too. Choosing appointment times and dates are really easy. You can read all the back ground info about each different Dr and make an informed choice on who you want to see. You see all of the available appointments and pick one.
Perfect communication via email and text messages to confirm, check and approve, cancel or change appointments too. Perfect.
2022-06-02
Difficulties
I have had this app for such a long time. I had booked through it, was able to confirm etc… then everything began to glitch. I don’t get the initial email about the upcoming appointment nor do I find my number in the queue anymore. I have done all the trouble shooting suggestions and even downloaded the app again. I did not start from a new account only refreshed as I had appointments booked. I sometimes get messages about appointments but it’s random. I do not get to know where I am in the queue. I often ring to check if my answers got through. I am increasingly confused and disappointed with this app.
2022-05-05
Bad UX
The app can’t make up its mind whether it’s an app or a web link. I get an app notification to make an appointment to check some results. I follow the link and I’m in my phone’s browser, so I have to log in. I make the appointment and try to add it to the calendar but all it does is download an .ics file. So I close the browser, open the app (again) and try to add to calendar from there, only to be handed off back to chrome to download the .ics file again. And while I’m there, a pop up link appears down the bottom saying “Why don’t you use the app” with a big ‘OPEN’ button, as if I hadn’t just opened the app.
Round and round and round we go.
I’ve manually added it to my calendar.
2022-04-12
Great app!
Easy to use. Love the fact that you can make your own bookings and if you are new to a medical centre that you can fill in the new applicant forms right on the app/site. Makes it so much easier then your not in a rush once your in queue to have to fill out documents with shared pens and clipboards.
The only thing I find isn’t updated on the app is it doesn’t cover all Covid-19 vaccine centres within your area. Like pharmacies and such. It gives you such a small and limited list of what is really available to you.
2022-04-05
Very good apps
I love this apps it’s give us an opportunity to choose the day and time suits us to go to see the doctor. I would have give it 5 stars it this app have the comment option. If you can add that option for us to use to write something for the doctor without double booking will be very helpful and save times for everyone. Yesterday I booked an appointment for my mum to see the doctor for flu injection but there wasn’t have any option for me to add my reason to see doctor. Because of my first time make online booking I want to making sure my mum will have the flu vaccine on the appointment day. Luckily I give the clinic a call to add that on their end otherwise she may not have the flu vaccine on that days. So that was a double booking and it’s was a bit of wasting my time. Please I hope you do considering about the comment option on the app thank you!
2021-11-29
Makes me feel worse when I’m sick
This app made me feel much worse when I was sick and tried to use it. I made an appointment with my doctor and confirmed it. On the day, at the time, I joined the queue, and I refreshed, and I joined the call. Did my doctor join? No. Twenty minutes after I joined the video call my phone rang - it was my doctor. You may think, that’s not really the app’s fault. But doesn’t an app that’s meant to connect sick people with doctors have to work for both of them? When you’re sick, how much fun is it making an appointment for a video consultation, and getting a phone call 20 minutes afterwards? Goodness knows how much my doctor’s practice pays for this, but they’re going to hear about it. And am I the only one who thinks HotDoc is a really weird name?
2021-10-07
Very efficient
Booking with HotDoc is really easy and fast. Selecting the consultation type and available appointment is so efficient. It saves me time and it must be easier for the surgery reception staff - less trying to juggle ringing phones and speak to patients at the front desk.
It would be good if all doctors’ appointments could be made this way; additional screening processes could be added where a doctor has limited capacity or isn’t taking new patients for example.
2020-08-21
Easy to use for family
I recently needed to switch to this app to retain access for booking appointments with our preferred Dr’s. It is easy to navigate and I like how you end up with a list of your favourite GP’s. Reminders are useful and the adding to the calendar a handy option. The only improvement we would suggest is the ability for confirmation txt messages to be sent to the family member for whom the booking is made.
Thank you for the additional information about the background of the Doctors as well. Interesting and reassuring.
2020-07-15
Convenient
Really appreciate the convenience of the app, especially being able to make appointments outside office hours.
Only complaint is with the last update, scrolling went from smooth and continuous to clunky. When you’re finger leaves the screen, the page stops scrolling instead of continuing. I’m not sure if that was on purpose or not, but when you’re scrolling through all the available appointments, it requires more scrolls, takes longer and is uncomfortable when you’re used to every other app scrolling smoothly like this one used to.
A minor complaint but has a surprisingly negative impact on the usage of the app.
2020-06-01
Awesome App
I absolutely LOVE this app. My regular doctor only works at my local clinic on Monday’s and is very popular. He is also away sometimes due to long weekends, holidays, etc and I used to have to call the clinic during work hours and try to go through his schedule, then try to fit an appointment in around my work schedule, which could be a real pain in the bum and takes up time on the phone with the girls. Now I can access HotDoc at my leisure, day or night and completely take my time choosing a suitable appointment, without having to rush a phone call during work hours. It gives me his schedule weeks ahead of time and is so easy to use. You only have to fill in your details at the start and it remembers your choices then brings them up again the next time for you. It also gets you to confirm your appointment before the day, sends a reminder on the day and adds the appointment to your calendar. All in all a brilliant and very convenient app!
2020-02-17
So easy to use
Being able to see times that my Doctor is available and making a booking without waiting on the phone is a huge help in planning my day.
A suggestion for future updates is the ability to cancel an appointment with the on duty nurse through the app as you can so easily do now with a Doctors appointment.
I had made an appointment with the duty nurse to get my flu shot then became ill (not the flu) and needed to cancel my appointment but then had to phone the receptionist with the normal waiting period online before they were able to attend to my request.
The staff on the phones are very busy all day with far more urgent matters than a simple cancellation. The ability as mentioned above to cancel a Duty nurses appointment along with a Doctors appointment would make things so much easier.
2020-02-05
Quick to make appointments
• Better than ringing the Medical Centre and waiting to speak to a receptionist.
• After you learn how to use this HotDoc App, it’s quick and simple to make my appointments.
• This HotDoc App is installed on my iPhone & iPad. They sync so both of them show the same info.
• I don’t call the Medical Centre to make appointments anymore.
• My 84 year old Mum uses her iPhone and iPad. However, it took a few weeks to teach and help her to use it. She has some trouble using it on her own, and calls me for help every time lol
2019-06-02
Basically easy to use
It’s great to see the dates not just for today but for later dates and different drs, plus searching for other medical clinics and specialists.
Easy to book, but if the clinic changes anything about the appointment all I see is that there’s been a change in the appointment. I am too busy sometimes to even stop to call.
Also, at the moment HotDoc doesn’t let me make long appointments, and when I reply to the confirmation and click yes I’m coming. It asks if I have hotdoc which I’ve had for over 2-3 years to download the app and manage apts there.
But I can’t see the past and with that text reminder I go into the hotdoc and say yes, but still acts like I don’t have it.
Wet confusing. It never did this (for about 6 months minimum)
2019-04-30
My appointment was cancelled
Hi there , please add notification of cancelling the appointment from doctors side , I have arranged the appointment yesterday , coming today and find out my appointment was cancelled by doctor as the doctor not taking any patients other than his regular patients .
During the process of booking the appointment there were no notes about anything like ‘this is a private doctor , only book an appointment if have been to this doctor ‘, now because of this I have had to wait for 2 hours , seriously what is the point of the Online appointments if they don’t work. Very disappointed and don’t know who to blame either the app which is not finished or the clinic , where they do what ever the want without notifying their clients. Hopefully you will address my issue appropriately and will do something to it to avoid future patients appointments to be cancelled.
Thanks.
2019-03-13
Annoying
I currently don’t have a phone number so had to use a friends so annoying. I also wanted an extra long appointment I think I’ve booked 2 appointments next to each other at least I tried to but the appointment notification says at the first start time it doesn’t mention the second one I booked although the second time disappeared on the screen to choose from so I’ll wait n see. Also I wanted to book a Pap smear at the same time and thought I’d better not book 3 appointments at once I’ll have to wait and see what I get. I found the appointment s screen not very good. I would have liked to be able to email the office and let them know but there was no place to do that from. Very confusing and time consuming in the end. Not everyone has a phone you know.
2019-03-07
(Most) negative reviews have nothing to do with app.
This is more for people reading the reviews before downloading. the common denominator in the low star reviews are from stuff ups and inconsistencies that are not on the HotDocs end of things. Being upset that someone has to still wait to see their doctor or that what they thought was a bulk billing clinic is no so- is not the responsibility or fault of this App.
I haven’t used it very long but used the online site multiple times and as a forgetful mother of 1 year old twins I can garentee you this app is a life saver, especially if you’re like me and the concept of talking on the phone gives you hives haha.
2018-03-07
Could be better
The GP I use has two practices in the same suburb. It's great that I can save one doctor as a favourite but if they're not available when I need them, I want to be able to favourite both the practices, so I can quickly find other doctors in the same practice without having to scroll or search and filter through every practice in the region to find another GP in my practice! Can we please have the option to favourite multiple GPs or practices?? That aside some of my appointments booked through the app do not show in the app... yet I got confirmation email and the appointment is auto confirmed and the practice reception also see it. I want to change it but I can't cancel it because it's not there so I have to waste time calling the practice to cancel or change appointments... which totally defeats the object of having the app.