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iPad Screenshots

Description

Using HotDoc, you can book and manage your appointments with health professionals anywhere, at any time:
• Instantly book online with your GP, dentist, psychologist, dietitian and more
• See the availability of doctors - pick a date and time that best works for you
• See your doctor in-person or at-home via telehealth appointments
• Save your care team in one place to easily book future appointments
Stay on top of your schedule:
• View and receive reminders of your upcoming appointments
• See your place in the queue once you arrive at the clinic or practice
• Conveniently reschedule your appointment if plans change
• Receive email notifications confirming your appointment
Be in control of your and your family's health and wellbeing:
• Book a range of appointments such as dental check ups, skin checks, vaccinations and more
• Search and filter healthcare providers based on your needs such as by gender, opening hours, and bulk billing practices
• Book appointments for children and family members
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What patients say about using HotDoc
Best app for booking doctor appointments. Found to be most reliable. Quick and easy to use as favourites saved, 3 clicks and an appointment is favourite. Really is a must have. Wouldn't be without. Thanks very much 5 stars!
Great app. I use it all the time to book appointments. Quick & easy at any time.
One of the best apps. Easy to use choose your doctor and the day. You can make an appointment any time you want. 5+. Thanks!
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About HotDoc
HotDoc is Australia’s leading Patient Engagement Platform, trusted by over 18,000 healthcare professionals and 6 million Australians to book and manage their health appointments.
We value patients privacy and the security of patient data. We never on-sell any data and only share patient information directly with your selected clinic.
Our core belief is that the best patient outcomes are achieved by maintaining the continuity of care with your trusted health practitioner.

What's New in Version 3.0043.0

Thanks for using HotDoc! We're listening to your feedback and in this release we've fixed a few issues for a smoother booking experience

Seller

Name

HotDoc Online Pty Ltd

Information

Developer

Categories

Version

3.0043.0

Size

32.3 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information

Compatibility

iOS 12.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

Customer Ratings

All Versions

8,329 Ratings

Customer Reviews

Hot doctor

 – 
kazza lea
 – 
2022-08-30
Version 3.0043.0
It’s really convenient and easy to use , thanks 🌸

Review

 – 
Deanna 78
 – 
2022-08-30
Version 3.0043.0
Very informative useful app.

Ugg

 – 
Lord_have_mercy
 – 
2022-08-30
Version 3.0043.0
Dud app. Needs major surgery. It won’t respond to reality - only to what it is programmed to receive. Can’t even rate it NO stars!

Fee Fee G

 – 
Fee Fee G
 – 
2022-08-29
Version 3.0043.0
The HotDoc APP is a breeze to use!

Easy medical appointment

 – 
Weight watch convert
 – 
2022-08-29
Version 3.0043.0
So much easier than holding on waiting to speak to an over worked receptionist. Only fault is we quiet likely have had undiagnosed Covid ( milder symptoms would not have required PCR or RATs. And we have to say we have NEVER had covid when we probably have .

HotDoc

 – 
cx47
 – 
2022-08-29
Version 3.0043.0
Works smoothly and adds to calendar

Super easy to use!

 – 
kimi0987
 – 
2022-08-29
Version 3.0043.0
Great!

Hot doc app

 – 
vincewt
 – 
2022-08-29
Version 3.0043.0
I have always loved using this app but recent changes i have found that it discriminates against any of us that dont have a credit card. You cant make an appointment anymore unless you supply your credit card details. Just too bad if you want to pay cash. Therefore you miss appointment opportunities because you cant upload credit card details. NOT GOOD, so discriminate .

Money for nothing

 – 
NMMailey
 – 
2022-08-28
Version 3.0043.0
Husband went for an appointment today with blocked ear seen by doctor told that they do not do ears on weekends… and this was stated in the website. I have checked HotDoc and no where does it say they do not do this on weekends. Charged $72.00 for literally 2 minutes. Disgusting…

Great App

 – 
Gam4me
 – 
2022-08-28
Version 3.0043.0
This is a great App, it’s very convenient and is easy to use. It makes life easier for those of us who spend their lives visiting doctors

Hot doc co

 – 
h d co n
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2022-08-28
Version 3.0043.0
The doc i wanted to see at the HMG is not listed? The script thing is hard to navigate could not get my scripts done ? The idea is there hotdoc needs refining and improvements

Excellent Service!!

 – 
Jcisokay
 – 
2022-08-28
Version 3.0043.0
Do love being able to quickly book an appointment if/when/where I need it. Great service and do easy to use! 👍🏻👍🏻🏆🏆

Easy to use!

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Nan nyB
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2022-08-28
Version 3.0043.0
I have found this app to be a valuable tool. It is so easy to use and lets you pick and choose with ease. It then follows up to confirm your appointment. I would highly recommend using this.

Brilliant website

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forget it I giveup
 – 
2022-08-27
Version 3.0043.0
Very convenient

Easy to book

 – 
CNE92
 – 
2022-08-27
Version 3.0043.0
I’ve used the HotDoc App a few times now had found it so easy to use.

So, so easy

 – 
Savage-Oz
 – 
2022-08-26
Version 3.0043.0
It’s just so easy. No calls, no unanswered calls, goes straight into my diary and I get the follow up to ensure I’m attending. Good work developers. Cheers

HotDoc

 – 
Fairdinkum...
 – 
2022-08-26
Version 3.0043.0
Awesome App.
So easy!
No more phone calls.
You're ever put on hold or, no more call backs
in order to make or cancel an appointment again.
All appointment times on the day, week or month you want the appointment are visible, all you have to do is select the time you want and the appointment is your.
Yep!
Fantastic!

Great app

 – 
67wombat
 – 
2022-08-26
Version 3.0043.0
Easy to use and saves time, don’t have to wait for phone to be answered and can see all appointments available so can pick what’s best quickly

Hot Doc App Easy To Use

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Smithy0658
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2022-08-26
Version 3.0043.0
The Hos Doc App is very easy to use and provides a convent, efficient way to book an appointment, with instant confirmation of status.

Excellent options

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Coadma
 – 
2022-08-25
Version 3.0043.0
I use HotDoc most of the time. It is easy to use and accurate.

Easy to use

 – 
pinchi2350
 – 
2022-08-25
Version 3.0043.0
Easy to navigate. Used it many times and I never had a problem. Good app.

Fast and easy

 – 
Scottyq
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2022-08-25
Version 3.0043.0
Saves time waiting for an answer with our over inundated receptionist. I’m sure their work day is made a well deserved whole lot better as well. Use it people!

Appointment Time

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buzzardtongue
 – 
2022-08-25
Version 3.0043.0
When I make an appointment, the time is a little misleading for those, like me, living in south australia. I book an appointment for 10.15am and the accompanying email says that my appointment if for 10.45 to 11.00am. I appreciate the time difference (30 mins) between states - but can't your system use South Australian time to avoid any misinterpreted booking time.
Consider the confusion that may occur when the elderly make online appointments.
I'm a 74 year old retired Vietnam Veteran, PTSD and other health issues - I need my appointment times to be concise - one attendance time, on the email, is all that I need !
Regards, Graham Worden

Ms Van Huynh

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CHILANG131
 – 
2022-08-25
Version 3.0043.0
I have used the HotDoc for a while and very happy because it is very informative , effective and saving time.

Love HotDoc

 – 
Misslynny
 – 
2022-08-24
Version 3.0043.0
I love HotDoc, so easy to book an appointment for all our medical needs.

Review

 – 
befff65
 – 
2022-08-24
Version 3.0043.0
Great app works great and saves the clinic time as there is no need to answer phones all day.

Great but …

 – 
Changed Daily
 – 
2022-08-24
Version 3.0043.0
A recent update seems to have broken the appointment reasons section. It’s now too wide for mi iPhone SE 2020.
Also, how about providing an app feedback link?

Appointment

 – 
Lewis&1
 – 
2022-08-24
Version 3.0043.0
Easy to use

Hot Doc

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spin me a deal
 – 
2022-08-24
Version 3.0043.0
I just love this app , I don’t have to wait on the phone for ages when they are busy. It’s easy, convenient, and quick. Just love it.

Hot doc app

 – 
Deb1y
 – 
2022-08-23
Version 3.0043.0
Great to book appointments with

Easy to book

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Ringwood East
 – 
2022-08-23
Version 3.0043.0
Such a great app to have ... very quick to make a booking that suits the patient

Doc App

 – 
TinaLeanne28
 – 
2022-08-23
Version 3.0043.0
I love this app it’s so easy and convenient. A++++

Rating

 – 
gemvale
 – 
2022-08-23
Version 3.0043.0
Fantastic App Thanks

Top App

 – 
Sicnarftrebor
 – 
2022-08-22
Version 3.0043.0
Works very well and efficient

Reliable well written simple to use!

 – 
Midaswa
 – 
2022-08-22
Version 3.0043.0
Recommend works well with never an issue.

HotDoc

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hellohotdoc
 – 
2022-08-22
Version 3.0043.0
This app is an an asset just wish more health professionals were using it

Mrs S. Dean

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Mrs S. Dean
 – 
2022-08-22
Version 3.0043.0
Convenient
Efficient
Real time info

Hot Doc

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Dimarjuvon
 – 
2022-08-22
Version 3.0043.0
A very convenient way of making our drs appointments. If we waited to ring the surgery most of the appointments will be gone.

So easy to use

 – 
lvmcgrath
 – 
2022-08-22
Version 3.0043.0
The app is so easy to use and it is very handy having upcoming appointments listed for quick reference.

Mystery

 – 
mysrem
 – 
2022-08-22
Version 3.0043.0
I love this app it helps me make appointments and I can see all the available times that suits me and Book so early and I need to thank you for this app.

User friendly

 – 
Luke da bo$$
 – 
2022-08-21
Version 3.0043.0
Quick and convenient to use.

Good app, but new update is bad for DVA members

 – 
Omnis Vir Lupas
 – 
2022-08-20
Version 3.0043.0
I have a DVA gold card and now I can’t book Telehealth appointment without putting in my payment card details. I thought this would be fairly obvious.

Very good service and nice staff

 – 
Espe62
 – 
2022-08-20
Version 3.0043.0
Very good service and nice staff and high standards of professionals.

Hoc Doc

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nicky/Lisa
 – 
2022-08-20
Version 3.0043.0
Great and easy to use.

what’s this thing called love?

 – 
kissmysweetlips
 – 
2022-08-19
Version 3.0043.0
The App is very user friendly & booking appointments is relatively very simple 👍🏾

HOT DOC

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Cazo65
 – 
2022-08-19
Version 3.0043.0
A very great app works very well

Hot Doc excellent app

 – 
RussJames
 – 
2022-08-19
Version 3.0043.0
Fast and easy to use, saves the hassle of hanging on the phone to make appointments, great app.

HotDoc

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jackitypak
 – 
2022-08-18
Version 3.0043.0
Very easy to use 👍

hotdoc

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second Bulldog
 – 
2022-08-18
Version 3.0043.0
Good app to follow and simple to register

HotDoc

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Annie G72
 – 
2022-08-18
Version 3.0043.0
Easy to use

Convenient GP booking appointments

 – 
Dokie Dee
 – 
2022-08-04
Version 3.0040.0
I wish this system had been here a while ago. Very convenient to simply book your GP appointment without the need to contact the surgery, as they’re always busy & bookings took a lot of the receptions time.
Obviously if you need to call the surgery for urgent care, then thats still the same. Having the options is great for everyone. Some people prefer to speak to a human.

So convenient!

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helsie55
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2022-07-03
Version 3.0003.0
Using the HotDoc app is so convenient. No waiting around for surgeries to open to get an appointment.
HotDoc allows you to see all upcoming available appointments so you can check your schedule, without having to guess when your GP or other medical professional is available.
I imagine it is equally, if not more, efficient for the administration staff at surgeries. I recommend regularly.

Regularly use this app

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Hope chance
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2022-06-23
Version 3.0003.0
I regularly use this app and it is absolutely worth having on your phone! Booking appointments with your doctor is so easy and once you're all signed up you literally just scroll thru some quick questions (now also re covid contacts), what type of appt and a brief description and then it can be added to your calendar as well

Difficulties

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Nomorefans
 – 
2022-06-02
Version 3.0003.0
I have had this app for such a long time. I had booked through it, was able to confirm etc… then everything began to glitch. I don’t get the initial email about the upcoming appointment nor do I find my number in the queue anymore. I have done all the trouble shooting suggestions and even downloaded the app again. I did not start from a new account only refreshed as I had appointments booked. I sometimes get messages about appointments but it’s random. I do not get to know where I am in the queue. I often ring to check if my answers got through. I am increasingly confused and disappointed with this app.

HotDoc App

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alittlebirdietoldme
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2022-05-10
Version 3.0003.0
Works brilliantly! All of your treating or possible treating specialists are all attached to your profile. One place for all your medical information. Appt making is a breeze. Having the ability to write to your doctor what scripts you usually need when visiting, if an existing patient, makes it easier to remember and saves the doctors, medical staff and receptionists precious time.
I’m also enjoying the new additions eg phone consult, prescription request, if an existing patient, and the ability to make my appointments well in advance as the surgery is very busy and popular due to all who work there and make this surgery a wonderfully inviting space for all.
It also frees up the excellent reception staff’s time so they don’t have to keep answering phones and can attend to other duties, I imagine the volume of calls have decreased etc…I at least hope for them, which makes a happy business.
Thanks to the wonderful reception team. They truly are the best and know their medical care and system so well.
Thanks Ladies, as always!

Bad UX

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Idrewthis
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2022-05-05
Version 3.0000.0
The app can’t make up its mind whether it’s an app or a web link. I get an app notification to make an appointment to check some results. I follow the link and I’m in my phone’s browser, so I have to log in. I make the appointment and try to add it to the calendar but all it does is download an .ics file. So I close the browser, open the app (again) and try to add to calendar from there, only to be handed off back to chrome to download the .ics file again. And while I’m there, a pop up link appears down the bottom saying “Why don’t you use the app” with a big ‘OPEN’ button, as if I hadn’t just opened the app.
Round and round and round we go.
I’ve manually added it to my calendar.

The Telehealth video system is abysmal.

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debhartley
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2022-04-28
Version 2.4408.0
I’ve now booked 3 appointments this week and am yet to be able to connect to the doctor. Enter room as instructed and wait and get the “your 6th in the queue” 5th 4th and then that countdown disappears. No one else joins meeting and cant receive calls whilst microphone is being utilised for video call. No way to contact doctor. On tonights attempt I even got a text saying doctor was ready to see me in the meeting room, but nope nothing.
Very disappointed in this application, never had any issues with other doctors not using this platform.
The platform needs serious work

Great app. Never had an error with this app.

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tonyklhglm
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2022-04-24
Version 2.4408.0
Have been using this app since it commenced. Have used it many many times and have never had an error or mistake with using it. It is simple to use and makes the process or making an appointment, recording it to your calendar and giving confirmations and reminders an easy process. Suggestion. Apps that work flawlessly should be left alone and not upgraded. Upgrading for visual improvements tend to end up flawed. Tony Hyde

Great app!

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SiaStorm
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2022-04-12
Version 2.4408.0
Easy to use. Love the fact that you can make your own bookings and if you are new to a medical centre that you can fill in the new applicant forms right on the app/site. Makes it so much easier then your not in a rush once your in queue to have to fill out documents with shared pens and clipboards.
The only thing I find isn’t updated on the app is it doesn’t cover all Covid-19 vaccine centres within your area. Like pharmacies and such. It gives you such a small and limited list of what is really available to you.

Calendar

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Tommy Trout 1
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2022-04-08
Version 2.4402.0
Good, I like the function on my iPad to add an appointment to my calendar. Possibly look at adding electronic prescriptions further down the track when the government eventually makes them available. Or maybe that will all be done through Medicare directly to the patients nominated pharmacy? In my case Priceline there app is called “Priceline” possibly link with that.

Very good apps

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Mieu's Family
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2022-04-05
Version 2.4402.0
I love this apps it’s give us an opportunity to choose the day and time suits us to go to see the doctor. I would have give it 5 stars it this app have the comment option. If you can add that option for us to use to write something for the doctor without double booking will be very helpful and save times for everyone. Yesterday I booked an appointment for my mum to see the doctor for flu injection but there wasn’t have any option for me to add my reason to see doctor. Because of my first time make online booking I want to making sure my mum will have the flu vaccine on the appointment day. Luckily I give the clinic a call to add that on their end otherwise she may not have the flu vaccine on that days. So that was a double booking and it’s was a bit of wasting my time. Please I hope you do considering about the comment option on the app thank you!

Ridiculous

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lizmcinnes
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2021-12-02
Version 2.408.0
Constant issues with the app randomly changing who the appointment is for and with. I booked an appointment for myself today with one dr and when I arrived it was with a different dr at the same practice. Last week I booked an appointment for my husband but when he arrived it was for me. Confirmation on my app said his name. Happens frequently book using app for one child app says that child get to dr it’s for another child. Otherwise app is convenient to use to book appointments especially in middle of the night

Makes me feel worse when I’m sick

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the box star
 – 
2021-11-29
Version 2.408.0
This app made me feel much worse when I was sick and tried to use it. I made an appointment with my doctor and confirmed it. On the day, at the time, I joined the queue, and I refreshed, and I joined the call. Did my doctor join? No. Twenty minutes after I joined the video call my phone rang - it was my doctor. You may think, that’s not really the app’s fault. But doesn’t an app that’s meant to connect sick people with doctors have to work for both of them? When you’re sick, how much fun is it making an appointment for a video consultation, and getting a phone call 20 minutes afterwards? Goodness knows how much my doctor’s practice pays for this, but they’re going to hear about it. And am I the only one who thinks HotDoc is a really weird name?

One of the best Apps I have !!

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kls1307
 – 
2021-11-27
Version 2.408.0
I’ve used the HotDoc app now for the past 3 years. It has never let me down! It provides me with all available times and days with my preferred doctor. It’s so easy to book a suitable time as you can see them on the app. Once you’ve booked an appointment , you will confirm it through your email. You can change or delete appointments at any time with the app. It’s highly recommended :-)

Very efficient

 – 
Lol&us
 – 
2021-10-07
Version 2.387.0
Booking with HotDoc is really easy and fast. Selecting the consultation type and available appointment is so efficient. It saves me time and it must be easier for the surgery reception staff - less trying to juggle ringing phones and speak to patients at the front desk.
It would be good if all doctors’ appointments could be made this way; additional screening processes could be added where a doctor has limited capacity or isn’t taking new patients for example.

Great app

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Vegemite_Is_Awesome
 – 
2021-10-07
Version 2.387.0
I love the hot doc app, it’s quick and easy to use. I just wish there was a wider range of specialists available or a longer list of doctors to choose from. I always use the app to book my doctors appointment, usually when remember I need to book an appointment it’s at like 1am so it useful that way. Also, I hate phone calls so it takes that part out of the equation, far less stress. Would recommend to everyone I know 😊

What a great app!

 – 
BusyDebbie
 – 
2021-10-03
Version 2.387.0
You know how hard it is to get an appointment the next day when the surgery is closed? You’ve got to be ready to dial as soon as the surgery is open. Well, with this app not only can I see if my favourite dr is going to be rostered on for the day but I can see what times are available and book one. I can book for my children, husband, my mum or myself! Your fav dr not on? Just brilliant!

Could be better

 – 
James_Syd
 – 
2021-10-03
Version 2.387.0
Given that this app is nominated by New South Wales services for booking in a COVID-19 vaccine. You should be able to search by date to find an available appointment and then select the location rather than having to sit through multiple locations first , only to find that that particular location doesn’t have any availability on the required date. Adding a filter for a Specific date would reduce the time it takes to find somewhere to get a jab. This is my first experience with this application, unfortunately it was a painfully frustrating one.

Excellent app for booking on line.

 – 
BAB@1952
 – 
2021-09-23
Version 2.387.0
I have been using this app for quite a while now. I find it extremely easy to use. I can look to find an appointment time to suit me without having to go backwards and forwards with the receptionist trying to find a suitable time. The receptionists are busy enough without having to spend time on the phone going through available appointment times with patients. It also means I don’t have to wait after being put on hold while the receptionists deal with patients at the counter.
Thank you to the developers for a truely time saving and easy to use app.

Could do with some improvements

 – 
Kathooey
 – 
2021-09-04
Version 2.371.0
It’s useful for booking medical appointments and has many options for medical providers. However, for first-time patients who have no specific provider in mind and who just want to see any GP the soonest possible, it doesn’t give the option to see all the available appointments for today or the earliest available appointment. It would be good if we could filter by Date as well. Aside from this, it’s a useful app and is easy to use.

Booking a second AstraZeneca vaccination

 – 
Colin_BP
 – 
2021-08-13
Version 2.371.0
HotDoc is an excellent app but, like most things, can do with a little tweaking.
The HotDoc app and website states that the standard AZ interval for a second dose is 12 weeks, however, given the current situation in Greater Sydney, patients have the option of a 6 week interval between doses.
The app and website blocks any attempt to book a second dose before 12 from the first dose. Can this be fixed?

Outstanding app

 – 
Cej2010
 – 
2021-07-30
Version 2.371.0
My local GP clinic uses this app. It’s great, I can book an appointment online 24/7.
It was especially handy when my 7 year old son was unwell lately.
It was a Sunday night when I decided he needed to see our GP (or another dr from our usual clinic).
I opened up the HotDocs app and was able to book an appointment for him the very next day, Monday at 10am with our normal GP.
Without this app, I would have had to wait till they opened at 9am on the Monday to call (along with many others ringing at that time).
But thanks to this app I went to bed Sunday night knowing we HAD AN APPOINTMENT ALREADY BOOKED for my son.
My only dislike about this app is that you can not cancel/modify any bookings you have made online.

Great no waiting on the phone

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Tracey 0691
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2021-06-17
Version 2.329.0
This is the best thing ever. I am so sick and tired of waiting on the phone for 20 minutes plus to be told the next available appointment is in 4 weeks. Now I can just go on here not waste anymore of my time waiting on the phone. Also let’s me know how many people are in front of me so I know how long I have to wait. I can sign in on my phone without having to see anyone so love this app

Easy to use

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Dolly27572
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2021-05-31
Version 2.329.0
I found this app really easy to use, now that I’m seeing a dr who allows online bookings. It was nice and easy to add to my calendar as well, giving me the option of which calendar I wanted to add it to. Usually I prefer to call and make my appointments, but the ease of use, and the ability to use the app outside of business hours is really useful, esp if you’re like me and remember to do things once everything is closed!!

Repeat prescription

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jaaamiin
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2021-05-08
Version 2.320.0
I ordered a repeat prescription from the app and they told me they would send me an email once the doctor has approved the repeat but I never received one waited patiently for days while having withdrawals from my meds because I was waiting for the repeat to come through one to contact the pharmacy they were faxing it to and finding out it was faxed the day I ordered it but was not notified. Poor service...
I understand I should have kept on top of my repeats but I was at the understanding I had a repeat left but really did not and doctors were to far booked ahead for me to get in before I ran out of my meds.

Great, convent app

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MyNamesLiam
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2021-02-07
Version 2.292.0
Excellent app! Works very well and efficient. Love being able to see my placement in a queue, always accurate as well.
Would be really nice to see clinics sorted though by the earliest you can see them. Sometimes you need to get to a doctor that day and your regular is booked, it’ll be great if you can sort your nearby ones by earliest you can see them so you can get to a doctor sooner.
Really good app though.

Too many restrictions

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gwenjc
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2021-01-20
Version 2.273.0
I find using this app there is a very long (and sometimes inaccurate) wait for available appointments. I checked on Sunday night for an available time for the coming week and there was only one time which I couldn’t use and otherwise it was two weeks to wait. Checking later in the week other slots appear to be released. It seems it would be less hassle to just ring and make an appointment. The only time I would recommend using this app is if you want to book a non urgent or long appointment well in advance.

Great app but telehealth?

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tezbriz23
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2020-11-04
Version 2.264.0
Hi, this is a great & easy app to use to look at the doctors schedules & book in at a convenient time without having to ring the surgery. A booking I had made was apparently marked as a telehealth appointment so I had the doctor ring me when I was just about at the front door. I don't remember seeing anything about telehealth when I made the booking, & can't find it mentioned anywhere in my confirmed booking in the app. It would be great if this was visible somewhere in the booking as I felt bad that I didn't know I'd made a telehealth booking. Thank you!

Book a Doctors appointment

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jf.k
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2020-10-16
Version 2.264.0
Since I have been using this app, I have not experienced any problems at all. Rather than ring the practise for ordinary appointments, when I am logged in and on my doctor of choice, I can see all the available times, for over a week.
After booking your appointment, it is verified confirmed with the practise by email, and also requesting conformation to attend my message.
It is very easy to use, one of the best apps in a long time.

Very excellent

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bonzzer
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2020-10-14
Version 2.264.0
I feel the app is the best thing that happen only thing is when you go on usually weeks that you can’t go and booked as it’s booked out and then you got to ring on the day to make a appt if you get in
I think the app should able you to make a appt and the on s you got to ring that morning leave them for people that are sick or just need to see a Dr that day but if you just booking a appt a week or 2 ahead you should able too

My thoughts

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silkysuzie
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2020-10-06
Version 2.264.0
I think having an application available to make Drs appointments yourself is great. You are able to find your GP, then work out what time is best for you. I am happy to share the application with anyone who is interested. Even picking up a cancellation on a day that I really needed to see my dr; I find I can do this faster on the Hot Doc app rather than calling the surgery. Excellent program, no problems what so ever.

Bookings not being made with doctor

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Tabs112
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2020-10-06
Version 2.264.0
Made an appointment on the App a week in advance as my doctor usually gets booked out. Thank goodness I phoned on the day as they didn’t have my booking on the system, unfortunately that meant that I was unable to see my doctor. Very frustrating.
I have also noticed double bookings on the App I.e. one for nurse and one for doctor? I had also made an appointment on the App for a doctor and was not informed that the doctor was not practicing out of his normal practice that day- had to race to the other practice, ended up waiting over an hour as he was double booked in both practices on the App. This affected a lot of people that day.

Easy to use for family

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Damci
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2020-08-21
Version 2.258.0
I recently needed to switch to this app to retain access for booking appointments with our preferred Dr’s. It is easy to navigate and I like how you end up with a list of your favourite GP’s. Reminders are useful and the adding to the calendar a handy option. The only improvement we would suggest is the ability for confirmation txt messages to be sent to the family member for whom the booking is made.
Thank you for the additional information about the background of the Doctors as well. Interesting and reassuring.

Convenient

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sailortwips
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2020-07-15
Version 2.240.0
Really appreciate the convenience of the app, especially being able to make appointments outside office hours.
Only complaint is with the last update, scrolling went from smooth and continuous to clunky. When you’re finger leaves the screen, the page stops scrolling instead of continuing. I’m not sure if that was on purpose or not, but when you’re scrolling through all the available appointments, it requires more scrolls, takes longer and is uncomfortable when you’re used to every other app scrolling smoothly like this one used to.
A minor complaint but has a surprisingly negative impact on the usage of the app.

Better way to book

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marilu.60
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2020-06-16
Version 2.233.0
Now my preferred way to book appointments. I can see who is available and when without the back and forth of attempting to book by phone. Confirmation gives assurance plus options for change/cancel. Only hitch is sometimes won’t add to phone calendar. Ok, another small negative - when trying to rate app, keep getting message that nickname is taken and cannot submit. Surely a non identifying system generated nickname could be added?

Awesome App

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Aryan Girl
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2020-06-01
Version 2.233.0
I absolutely LOVE this app. My regular doctor only works at my local clinic on Monday’s and is very popular. He is also away sometimes due to long weekends, holidays, etc and I used to have to call the clinic during work hours and try to go through his schedule, then try to fit an appointment in around my work schedule, which could be a real pain in the bum and takes up time on the phone with the girls. Now I can access HotDoc at my leisure, day or night and completely take my time choosing a suitable appointment, without having to rush a phone call during work hours. It gives me his schedule weeks ahead of time and is so easy to use. You only have to fill in your details at the start and it remembers your choices then brings them up again the next time for you. It also gets you to confirm your appointment before the day, sends a reminder on the day and adds the appointment to your calendar. All in all a brilliant and very convenient app!

So easy to use

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Panda 6475
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2020-02-17
Version 2.200.0
Being able to see times that my Doctor is available and making a booking without waiting on the phone is a huge help in planning my day.
A suggestion for future updates is the ability to cancel an appointment with the on duty nurse through the app as you can so easily do now with a Doctors appointment.
I had made an appointment with the duty nurse to get my flu shot then became ill (not the flu) and needed to cancel my appointment but then had to phone the receptionist with the normal waiting period online before they were able to attend to my request.
The staff on the phones are very busy all day with far more urgent matters than a simple cancellation. The ability as mentioned above to cancel a Duty nurses appointment along with a Doctors appointment would make things so much easier.

Quick to make appointments

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Mary Canary
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2020-02-05
Version 2.200.0
• Better than ringing the Medical Centre and waiting to speak to a receptionist.
• After you learn how to use this HotDoc App, it’s quick and simple to make my appointments.
• This HotDoc App is installed on my iPhone & iPad. They sync so both of them show the same info.
• I don’t call the Medical Centre to make appointments anymore.
• My 84 year old Mum uses her iPhone and iPad. However, it took a few weeks to teach and help her to use it. She has some trouble using it on her own, and calls me for help every time lol

Need ability for patient to make notes for doctor

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Wolf_Jade
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2019-12-12
Version 2.177.0
HotDoc is a really good App. Easy to use and make an appointment. It lets you choose the doctor with lots of dates and times available. It also sends you an email to confirm the appointment straight away and sends you a reminder to check in before the appointment.
Recommendation: I would like to see the ability for the patient to put notes in for the Doctor/or for patient history. For instance, you can say why you are coming - i.e yearly check up, cold, flu, sore ear, pap smear etc….

Hooray Hot Doc is back!

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Sandra3mac
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2019-11-19
Version 2.162.0
This is so convenient to use. I can clearly see what appointments are available and so can choose one that suits me. I get a confirmation email so I know the appointment has been made and a text message reminder either on the day or the day before. I love the reminder service as it prevents me from forgetting an appointment. I can also cancel and or change appointments too. I much prefer this to making telephone appointments.

Me and Norman and our lovely mother are pretty aresome family now and forevermore

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Ross9791
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2019-09-24
Version 2.153.0
It’s a very pretty aresome doctor surgery keep up the very good work a lot now and forevermore amen tell dr anuke he a pretty aresome man doctor all the doctors at bald hill s doctor s are pretty cool a lot keep up the good work look after everybody a lot now and forevermore a lot now and forever more amen tell dr anuke he staying as a very good doctor at bald hill s doctors and the rest of the best doctors a lot now and forevermore bye for now I be back

Best thing since sliced bread!

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mikaylazer95
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2019-09-13
Version 2.145.0
Incredibly convenient, reliable and has helped my family and I on multiple occasions! As I have severe anxiety and work irregular times, phoning someone can sometimes be a difficult task. This app has saved me that hassle and allowed me to book appointments with my specific doctor in seconds at anytime of the day. Whoever had the idea to make this happen should be given a raise - its amazing!

I don’t see the problems......

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Ross2605
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2019-07-24
Version 2.111.0
After reading through several of the negative comments, it strikes me they are not a problem of the Hot Doc app, but problems caused by extenuating circumstances outside of the control of the good people who keep this app service running.
I think this is a great app and while I’m not overly happy about the ever creeping takeover by technology, this service takes away stress for the person making an appointment and the staff at doctors clinics being tied up answering the phone. 👍🏻

Basically easy to use

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123makes4
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2019-06-02
Version 2.73.0
It’s great to see the dates not just for today but for later dates and different drs, plus searching for other medical clinics and specialists.
Easy to book, but if the clinic changes anything about the appointment all I see is that there’s been a change in the appointment. I am too busy sometimes to even stop to call.
Also, at the moment HotDoc doesn’t let me make long appointments, and when I reply to the confirmation and click yes I’m coming. It asks if I have hotdoc which I’ve had for over 2-3 years to download the app and manage apts there.
But I can’t see the past and with that text reminder I go into the hotdoc and say yes, but still acts like I don’t have it.
Wet confusing. It never did this (for about 6 months minimum)

My appointment was cancelled

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Andrei K1997
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2019-04-30
Version 2.73.0
Hi there , please add notification of cancelling the appointment from doctors side , I have arranged the appointment yesterday , coming today and find out my appointment was cancelled by doctor as the doctor not taking any patients other than his regular patients .
During the process of booking the appointment there were no notes about anything like ‘this is a private doctor , only book an appointment if have been to this doctor ‘, now because of this I have had to wait for 2 hours , seriously what is the point of the Online appointments if they don’t work. Very disappointed and don’t know who to blame either the app which is not finished or the clinic , where they do what ever the want without notifying their clients. Hopefully you will address my issue appropriately and will do something to it to avoid future patients appointments to be cancelled.
Thanks.

Best thing a parent could have.

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SallyThunderbolt
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2019-03-18
Version 2.57.0
When phone calls are impossible because you have a screaming child or it’s 3am and you know you’ll need an appointment but might miss the crucial call period when the surgery opens, THIS app solves those problems.
I like the bios of the doctors, the list of available times and that you can save all the family members you make appointments for as I make more appointments for them then I do myself.

Annoying

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BStickers
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2019-03-13
Version 2.57.0
I currently don’t have a phone number so had to use a friends so annoying. I also wanted an extra long appointment I think I’ve booked 2 appointments next to each other at least I tried to but the appointment notification says at the first start time it doesn’t mention the second one I booked although the second time disappeared on the screen to choose from so I’ll wait n see. Also I wanted to book a Pap smear at the same time and thought I’d better not book 3 appointments at once I’ll have to wait and see what I get. I found the appointment s screen not very good. I would have liked to be able to email the office and let them know but there was no place to do that from. Very confusing and time consuming in the end. Not everyone has a phone you know.

(Most) negative reviews have nothing to do with app.

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Sunburst Queen
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2019-03-07
Version 2.57.0
This is more for people reading the reviews before downloading. the common denominator in the low star reviews are from stuff ups and inconsistencies that are not on the HotDocs end of things. Being upset that someone has to still wait to see their doctor or that what they thought was a bulk billing clinic is no so- is not the responsibility or fault of this App.
I haven’t used it very long but used the online site multiple times and as a forgetful mother of 1 year old twins I can garentee you this app is a life saver, especially if you’re like me and the concept of talking on the phone gives you hives haha.

Very disappointing

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sandra17
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2019-01-11
Version 2.34.0
I used this app to book in an appointment for my mum for a X-ray review. The appointment was booked and a confirmation email was sent. We arrived at the clinic to find that although my confirmation email clearly stated the appointment was at 5.50pm, the clinics schedule said we should have been there at 5.20pm, and it was impossible to have booked that doctor, when he only works until 5pm. I showed the receptionist my phone with the confirmation and was told very curtly that something was wrong and if my mum wanted an appointment she would have to wait , oh and by the way, it’s now after 6pm , so there’s a $78 fee!! Great service for a pensioner who believed the appointment was to be bulk billed ...

Could be better

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Lukeage92
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2018-03-07
Version 1.7.0
The GP I use has two practices in the same suburb. It's great that I can save one doctor as a favourite but if they're not available when I need them, I want to be able to favourite both the practices, so I can quickly find other doctors in the same practice without having to scroll or search and filter through every practice in the region to find another GP in my practice! Can we please have the option to favourite multiple GPs or practices?? That aside some of my appointments booked through the app do not show in the app... yet I got confirmation email and the appointment is auto confirmed and the practice reception also see it. I want to change it but I can't cancel it because it's not there so I have to waste time calling the practice to cancel or change appointments... which totally defeats the object of having the app.