2026-06-06
Shamone
Babe
Updating
Bolt: Request a Ride
Released: 2013-07-24
© 2023 Bolt Technology OÜ
+1
#32 in Top Free Apps > Travel
Description
Make getting around easier with Bolt! Whether you need a ride across town, an airport transfer, or a scooter to zip through traffic, our app makes it easy to move around confidently and conveniently.
WHY CHOOSE BOLT?
- Request a ride in seconds: enjoy safe, affordable rides with top-rated drivers.
- Transparent pricing: see your fare upfront so there are no surprises.
- Multiple payment options: pay securely using a credit/debit card, Apple Pay, or cash.
EASY ORDERING:
- Open the app and set your destination.
- Choose from various ride types to suit your needs (Comfort, Premium, Electric, XL, and more).
- Track your driver in real time.
- Arrive in comfort and rate your experience.
SAFETY FIRST:
Some of Bolt’s safety features require the app to run in the background.
- Emergency assist button: discreetly alert our Safety Team in case of emergencies.
- Audio trip recording: record audio during rides for added peace of mind.
- Private phone details: your contact information stays confidential when you call a driver.
PLAN AHEAD:
Need an airport transfer or an early morning ride? You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time.
*JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES!
Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient.
*BOLT DRIVE:
We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app.
*DELIVER PACKAGES
Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city.
Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019.
Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. The app provides a seamless ride-ordering experience whether you’re commuting, travelling, or running errands. So, the next time you need a ride, choose Bolt!
*Bolt options differ by location. Check the app for availability in your city.
Earn money driving with the Bolt Driver app. Sign up: https://bolt.eu/driver/
Questions? Get in touch via info@bolt.eu or at https://bolt.eu
Follow us on social media for updates, discounts, and offers!
Facebook — https://www.facebook.com/Bolt/
Instagram — https://www.instagram.com/bolt
X — https://x.com/Boltapp
What's New in Version 239.0
Thanks for using Bolt!
We regularly update the app to provide a consistently high-quality experience. This update includes bug fixes and performance improvements.
Enjoying Bolt? Please leave a rating! Your feedback helps us improve.
Seller
Name
BOLT TECHNOLOGY OU
Information
Developer
Categories
Version
239.0
Size
219.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 15.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hungarian, Italian, Kazakh, Latvian, Lithuanian, Malay, Maltese, Nepali, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (22,581 Ratings)
App Store: Customer Reviews
2026-05-30
very good
most fun driver i ever had on Bolt
2026-04-15
Not the most reliable service
Not a great service. Stranded at airport for 2 hours waiting bolts to arrive. Unable to find a driver wanting to take my fare. Drivers were in a parking lot close by selectively screening rides. Was hopeful as scheduled ride to the to the airport was on time. Ended up taking an uber which cost more.
2026-04-13
Испортились
Раньше было одно из лучших такси по моему мнение, сейчас же мой взгляд на такси полностью изменился.
У водителей очень часто нет сдачи. Каждый раз заказываю такси и каждый раз водитель не может дать мне сдачу.
2026-03-19
Worst customer service
I took this driver and the driver was very rude and aggressive , took the tool road without concern and stopped few times on the highway shouting ! It was very scary and end up charging me more than trip and I contacted bolt but nothing was done ! Be very careful with this app .
2026-02-11
Shocking
I hired a driver through Bolt cost 210 Baht took me to wrong address wanted 1000 Baht extra to take me home. At top speed drive with elbows while texting on his second mobile First mobile attached to holder with drivers map
NO Help from Bolt Office as l didnt respond quick enough
now l have Grab
I come here every year for 6 weeks
2026-02-01
Виклик таксі
Просто жах. Підтвердили поїздку через деякий час відміна. І так пару разів. Прикро
2025-12-01
Worse customer service ever
DO NOT USE SERVICE! USE LIME INSTEAD! If your scooter breaks down, something which happened to me THREE times in ONE day, then naturally you’ll want to contact their customer service for a refund. Unfortunately this is a massive mistake, as their customer service is genuinely the most useless support team I’ve had the displeasure of talking to in my life. Hours of my life wasted, I wouldn’t want you to waste yours too. If you’re going to use an e-scooter, you’re far better off using Lime.
2025-11-27
Inaccurately stating driver has arrived
States driver has arrived when they are on another floor and have to make a big round back to get to the right floor causing extra waiting costs when there was no waiting for the driver, only the customer
2025-11-26
Booking 1st time
Booking bolt first time.
Advertise saying 50% first 7 rides.
But when you book it’s showing full price.
No customer service no help provided.
2025-11-14
Beware! Drivers will rip you off!!
I was ripped off €20 by my driver, Miguel. I used the 70% first-ride discount code MADRID70 and chose to pay cash. Instead of applying the discount shown in my app, the driver added the full price and charged me the higher amount. When I questioned him and showed him the correct fare in the app, he just shook his head and said, “I don’t know.”
I reported the issue to BOLT support, and they agreed that I should have paid the lower price. They offered me only a €10 credit which is useless to me because there’s no way I’ll be using BOLT again after this experience.
My recommendation: stick with Uber!
2025-10-26
Bolt’s rating system is a tool for ABUSE!
I am absolutely FUMING. I just had the most infuriating experience with Bolt, and it perfectly exposes how your pathetic, two-sided rating system is fundamentally abusive. When an extremely rude driver gives an innocent passenger a one-star review based on his own nonsence.
2025-10-11
Some driver cancelled while waiting
We were waiting Bolt to go to train station. The driver headed to us. Before 2 mins to come to us, the driver cancelled. We nearly miss the train. Don't want to experience this one more!
2025-10-10
Cancel cancel cancel
Drivers keep rejecting the pickup. Waste of time in areas with low driver numbers
2025-10-10
Great
After a recommendation from a Burmese friend, I recently used Bolt to Suvarnabhumi from BKK. Not only did I receive a first time user 50% discount on the fare, but the driver was very safe, professional and courteous. He asked could we take the Expressway which I agreed to. (You don’t have to, but it was peak hour.) Cost ฿25. Total cost was ฿239 plus I tipped ฿20. After 16 years of dealing with often stubborn, rude and aggressive drivers…never will I use the taxi (meter) mafia again - EVER. Last time I left BKK for the airport, four taxi’s in a row refused to put the meter on. Boycott these cowboys and go with Bolt.
2025-09-28
Worst experience ever for a family
We booked two trips different places for family of 4. One in Finland, one in Amsterdam. Both trips cancelled at the last minute just before we were supposed to be picked up. Almost missed both trains as had to book a taxi to urgently take us. Worst experience ever with this service
2025-09-24
Suck payment option
Compare to Grab slightly cheaper but payment option is really suck. Using credit card is not available all the time and keep showing transaction declined. Contacted the customer service and told to add new credit card but same credit card added in another account worked perfectly fine. And again used in same account worked again. Then, some of the drivers asked for extra charges for getting to the highway which I declined and the driver cancelled the trip. Feel like both the platform and drivers are seem to be exploiting the customer by choosing who they will provide the service and which credit card they will allow to use.
2025-09-03
Жах якийсь
Таксі потрібно замовляти за 30 хвилин до виходу, бо то наскільки довго шукає болт водіїв це жах . Вже не перший раз стикаюсь з цим саме тут 😵😵
2025-07-28
Bad
Bolt ride is so high expensive price then Grab
Grab is better then bolt ride
2025-07-27
Best driver
Best driver genuine, had to make an extra stop and he didn’t complain at all definitely five stars
2025-07-24
Ride
Was great ride and helpful
2025-07-21
Pay more
Use the app if it's getting very complicated! There are days when you are practically forced to pay more to find transportation and still can't find it. What bad luck!
2025-07-13
DO NOT GET
I downloaded this app to use the e bikes in the area and the bikes were faulty and did not move easily.
2025-07-06
TAXIS/UBER
Easy app to use for foreigners like myself. It’s exactly like an uber. You will need a Thai number to use, can get e-sims/SIM cards anywhere. I would advise to use this for all your transport. Good drivers, and very fast to get you to places you need to be or rush back to hotel if you need 😜
2025-07-06
Bad experiences in Phuket
Drivers turn up with wrong vehicle plates, or tell user to cancel, or waste time on chat asking you where you’re going, do you have tickets booked etc instead of showing up.
The app has no mechanism for feedback about scams like this since the ride is cancelled so there’s no rating or comment. Therefore it keeps happening.
2025-07-05
Bolt
Easy and quick services
2025-06-26
Download and use now
Incredible app
2025-06-19
Unsafe !!⚠️⚠️⚠️‼️‼️‼️
I sent my girlfriend after a night out with bolt thinking that it would be safer for her than the public transport.
My battery died walking my way home to arrive and find that she was trying to reach out to me asking for help because she felt unsafe and got sexually assaulted by the driver.
I lodge a complaint and tried to reach out, after trying to refund me €5 and being forced to accept it, my account got blocked and couldn’t escalate it more.
2025-06-12
Dismal
In paris ordered a car on app. First driver cancelled after 5, then next. 3rd driver was 15 minutes away. 45 minutes later he hadnt answered any messages and on the map was driving in the opposite direction 20 minutes away. Cancelled. Ordered an Uber and there in 4 minutes and cheaper.
2025-06-05
Скоригуйте своїх водіїв
Через нову функцію з можливістю додавати гроші до замовлення для швидшого прийняття, водії разом всі не беруть замовлення, очікую вже годину, застосунок не виконує через це базові функції
2025-06-03
Скасування поїздки
Я 20 хв чекав на те, щоб водій приїхав за мною, ще й додатково написав йому що я запізнююсь. За весь цей час він ні на метр не зсунувся і я ще маю компенсовувати 90 грн за скасування поїздки? НАХАБСТВО!
2025-06-03
Great but fix driver gps
The app can say the driver has arrived when they have not. GPS should confirm if this is true but it doesn’t. Other than that, great app
2025-05-17
Fiddly interface, inescapable spam for life
Hard to book taxis accurately, first ride cancelled on me without notice or explanation.
It’s hard to fix an issue with the route as the app is so locked down.
The app said I could choose to pay a tip at the end of the ride. I told th driver I would pay a tip, no option appeared. It was embarrassing for us both.
Used it once before realising that local taxis are cheaper and all that money goes to local business rather than a platform operator. Despite this I keep getting daily spam and they say they cannot stop it as neither need to reinstall the app (I’ve deleted my account) or use a web form (which keeps giving me a 403 message).
I have emailed them from the address they keep spamming but they say they can’t find my address to stop spamming me.
Ridiculous. Not going to waste time on this any more.
2025-05-04
Definitely recommend bolt and the drivers
Nick was great driver very polite and knowledgeable and his recommendations was even better thanks for the Ride Nick was a pleasure to ride with you
2025-04-26
Using Bolt in Thailand
This is the most reliable service for transport I have used in Thailand. It is cheaper than most tuk tuk ride prices and very good service.
2025-04-20
Pre booking failure
I scheduled a booking for next day and pre-paid with Visa.
On the day I checked my booking and found no booking has been made.
So I booked again and paid cash for my ride to the airport.
I’m disappointed.
What happened to my prepaid booking???
2025-04-19
Easy
Very professional
2025-04-05
.
Я проехал 5 минут мне сняло 130 грн а в поездках показует 24 грн. Верніть деньги
2025-03-24
Rides keep getting canceled
Do not use this app! The drivers accept your booking then cancel it over and over again. Then increase the price if they can tell you’re going to a tourist location or airport. Extortionate tactics at its finest. If I could rate lower I would.
2025-03-22
WORST RIDE-SHARE APP!
We initially trusted Bolt to be a reliable service during our trip to Phuket, but it turned out to be anything but. The experience was disastrous, culminating in a car accident due to the driver's apparent lack of focus—talking on the phone and daydreaming instead of paying attention to the road.
After the accident, we reached out to Bolt's support team, only to receive an appalling response. Despite the fact that the driver missed a turn and caused an accident, their reasoning for denying a refund was that we eventually arrived at the destination. This complete disregard for passenger safety and accountability is unacceptable.
Bolt made our travel experience unnecessarily stressful, unsafe, and deeply disappointing. I strongly urge others to think twice before using this service. **Absolutely not recommended.**
2025-03-17
Can’t even start…
I’d give this zero since the app has been impossible to get onto.
The code for confirmation never comes through 🙃
2025-03-13
Amazing super quick service
So so impressed with Bolt. Safe and super efficient
2025-03-06
Mnaajiri wezi bolt
Nimepigwa na kuibiwa pc na bolt wenu na kuniacha usiku
2025-02-28
Mr
Excellent customer service
2025-02-23
Збільшення суми без погодження пасажира
Була здійснена поїздка з сумою, яку одразу зняли. Після завершення поїздки з банківського рахунку знята ще одна більша на 72 грн сума, а менша сума, яка була погоджена, повернулася. Прояснити чому я оплатила без мого дозволу більшу суму мені ніхто не може, бо кидають на чат з ботом, телефону прямого на підтримку немає. Заторів, платних парковок, навіть повітряних тривог за час поїздки не було!
2025-02-19
Best price
Always best price good drivers great service
2025-02-05
Do not recommend in London
First time tried to use… driver cancelled. Second time driver did not turn up but we were charged for the trip and a 6 quid no show fee. Support team of no use. No problems using Uber. Do not recommend
2025-01-28
Picture adding function
Taking a snap of the location 📍 function would be helpful for Both the driver and the rider
2025-01-27
Rides
The bolt app has problems everytime I put in a destination it clears and just adds my pick up point.It is very frustrating and I cannot ride with any form of motor transportation.
2025-01-26
Works in Thailand!
I used it all throughout my trip to Thailand and it worked fine. A bit of a wait inbetween drivers, seems like there’s only a handful, but overall works fine (in the places that have it)
2025-01-12
Bolt send scam emails offering fake discounts
Absolutely appalled by my experience with Bolt. I received an email offering 50% off my next three rides, with no mention of restrictions. I chose Bolt because of this offer, only to be charged full price for the rides. When I raised the issue, I was met with multiple invalid excuses, ignored, addressed in another language, and passed between multiple agents who repeatedly asked for the same information over and over again—completely disregarding the 48-hour chat history already available to them. This is nothing short of a scam. Bolt’s refusal to honor their own offer is unethical and shows utter disregard for their customers.
2024-11-30
The same or worse than taxis
Bolt is as bad as dodgy taxis. Use Uber in Bucharest. Bolt was good a year or so ago, but now the price quoted changes and can double in price once you are in the car. There location service is broken and even at the airport, they can’t get it right. Bolt was good in the past, but now they are as bad or worse than the standard taxi drivers. Use bolt if you like feeling scammed, but use Uber in Bucharest if you want a great, fair and transparent service.
2024-08-07
Best way to move with luggage in Portugal
I used Bolt in Portugal: great service at reasonable prices.
All the cars I travelled in were clean and well maintained. All the drivers were good drivers and courteous.
The App lets you know how far away the driver is and tracks your route so you can see when you’re arriving.
Drivers appreciate a small tip.
2024-07-10
Falls at every step
Ugh. Setting up an account had problems because while I was in Australia it refused to send the confirmation SMS (without explaining the problem was the country I was in). And when I finally tried to use it overseas, I had drivers cancel on me, including one who drove right past me less than 2 minutes later. When I tried to discuss this with the company I got bugs in the app in between useless generic responses. If this is what ride share is like, count me out.
2024-05-29
Disappointed!!
I organised for a pick up from Kuzma appartments - first driver failed to find me - charged 5 Euro cancellation fee. Second diver advised was coming - I waited on other side of road to help driver park in safe place on busy street - driver arrived and motioned for me to cross the road (luggage and all) and then advised he needed to turn around and would be back in a minute - did not return - charged another 5 euro cancellation fee!! Third driver stopped where I had previously been waiting so crossed road again with all my luggage - this driver was finally able to deliver me to my destination - explained my situation to this driver as by now I was going to miss my ferry crossing - very understanding - advised to contact bolt - attempted to complete complaint however automated bolt complaint system advised that I more or less gad nothing to complain about and discontinued contact!
2024-05-07
Needs A LOT of work on mapping
The mapping system is atrocious, never directs the driver to the accurate pickup or dropoff address, leading to lots of wasted time. Needs to use a more accurate street mapping system, because the current routing system is garbage.
Customer support is AWFUL, the most unintuitive AI chat bot that gets stuck in a loop, then transferred to a completely unhelpful individual who closed my support case almost immediately on commencing the conversation, returning me to the idiot AI chatbot.
Pathetic, utterly pathetic company.
2024-01-01
Cheaper than Grab but annoying to use
I’ve found that it’s much cheaper than Grab 9 out of 10 times, but I almost always get connected with drivers that are quite far, 15-30 minutes away, even in major cities.
It’s also quite finicky as I have to constantly refresh the app to let me book a ride. Each time I use it usually takes 15-20 minutes to find a ride. So much for a ride share app, it’s much easier to just book a taxi.
2023-10-30
Unsafe
I lost my phone in one of their cars in Amsterdam. After three attempts I could get through to the support team via email - only after I could get to my computer. They did not help since the only way to get helped is through their app … which can only be accessed and signed into through your phone. Are you following the wilful / weaponised incompetence?
To make things even better, their driver contacted me directly and offered to return my phone for an amount of money that made no sense. When I told this to their support demanding a receipt for this transaction they said that would be impossible and did not seem to acknowledge that this is legally extortion.
The driver would only accept cash and I felt incredibly unsafe and abused throughout this whole experience.
Never will I or anybody I know use this service again. Evil.
2023-09-27
Worthless/danger CAR-Share app!
It is one of the most worthless/dangerous Car-Share app I ever use.
If you chose to use this app be prepared to constantly deal with scammers at your own risk.
Apparently, every driver after accepting your ( ride request ) with the specified COSTS , they are asking for more money, often they’re DOUBLE up the costs!
Now, if you’re still awaiting for driver to pick you up, you can report it to the (customer support) which is basically worthless! Be prepared to be ignored and in most cases you will be waiting for some worthless answers.
Then in the unfortunate case you’re already with the driver you will have to deal with that on your own terms, but not everyone is 1.90cm for 90kg ready for action, so be careful and choose wisely.
My advice? …if you can, just AVOID to use this APP at any time.
2023-08-08
Cars and scooters so easy
Particularly the scooters - much better than some of the other ones out there. I’ve never been annoyed by it shutting off in out-of-bound areas or not allowing me to park. Payment easy, and app doesn’t have any annoying issues.
2023-07-17
no supoort from BOLT，be aware of rubbish
Very rubbish app and supoort，BE AWARE AND AVOID THIS，use GRAB instead.
i added credit card into account and used that for trip in Bangkok. However，after arrival to my destination the driver claimed the credit card doesn't work for him despite i already had both the bolt trip report and credit card transaction showing the amount had beed paid in full. The driver still requested me to pay cash again otherwise cannot get off the car. Spent nearly an hour with the help from hotel staff but driver insisted， ended up paying twice，while talking to driver，tried to reach out to BOLT support but there is no online chat but only message system，no one from BOLT replied even until now（been over 4 hours already）
2023-02-14
App very easy but, driver not always
We tried many times to book a bolt. A lot drivers would accept the job. But time after time then all of a sudden they would cancel. A lot of times I would get a driver but they also would have a current job. So sometimes the wait times where stupid. I believe that they should a point scheme every time a driver would cancel their rating would drop to a point they would get less jobs like they do in Australia it would drivers to be more accountable.
2022-10-17
UNRELIABLE AND INCONSISTENT
I have been using bolt around Thailand for a while now and the quality of service has deteriorated significantly. Highly unreliable drivers who continually try to re negotiate the quoted fare.
I was picked up by one driver who left me on the side of the road in the hot sun , with luggage and in the middle of nowhere because I wouldn’t t pay 500 baht more than the quoted fare.
Another attempt to engage a bolt taxi also failed as the driver could t locate me on the bolt mapping system. A third attempt ended up with the driver changing his mind about the trip to the airport after accepting the fare. In total I spent some 40 mins stranded in the sun with luggage.
Eventually a meter taxi drove past with a really nice driver and I got a ride at a fair and reasonable price.
2021-09-27
Appalling service and terrible security
I have been trying to contact Bolt for months because someone is using my email address to use the Bolt service. I have received zero support from the Bolt team and have tried contacting through email, Facebook, Instagram and the support inbox on the Bolt app. All I have received from Bolt are auto-reply messages telling me to contact my country’s support team. There is NO support team in my country because Bolt doesn’t operate in Australia. The last message I received on the app’s support inbox was “your case has been closed”. Seriously horrific service and I am concerned about their lack of basic security. If someone can use my email address to use their service then doesn’t this open them up to people using fake identities and contact information?? Would not recommend anyone to use Bolt.
2020-01-26
Charged for a ride that didn’t happen
I would like to put negative stars if thats an option. I was charged for a ride i didn’t take. Since then i’ve been trying to contact bolt through the app but the customer service is horrible. As its been 5 days and still no reply. I was charged and have money taken out of my card when i didn’t take the trip. I am unhappy with this service and will never use the app again as i literally got scammed!!!!
The reason wanted to cancel my ride was due to the estimated arrival was 6 minutes but he just drove further away from my location. (Which i have picture proof of). When i tried to cancel the ride, there was no option for it. I also tried to contact the driver to cancel the ride but he just simply rejected my call.
SCAM!!
2020-01-26
Terrible experience
The GPS function is faulty, it kept trying to place me on the other side of a large train station. Then when I booked a ride it kept saying the driver was 1 minute away for 10 mins but he never showed up. When I tried to use the ‘contact driver’ function in the app it kept saying the function is unavailable. After about 15 mins I gave up and cancelled and Bolt charged me. I then tried to contact Bolt through the chat feature and 1 day later I still have had no response. I’ll be going back to Uber.
2020-01-25
Unprofessional driver and fake waiting time
Very unprofessional driver and unreliable app as it doesn’t shows actual driver time. My personal experience it’s shows driver 10 minutes away and that driver took 30 minutes to come. Even my money was deducted in advance before the ride that’s why I hesitate to cancel it if they wouldn’t return my money if I will cancel it and when I have contacted driver how long he will take and he lied by telling couple of minutes and took 30 minutes. Unrealiable and fake waiting time and unprofessional driver.
2020-01-06
Useless
Don’t use this app. I tried to use this in Melbourne for the first time but first driver didn’t move at all and started driving completely wrong direction and didn’t even respond to my messages. Same as the second driver. I only wasted my 20 minutes when I had to be somewhere with low battery on the phone. Plus, their “50% discount is maximum $6”. Which doesn’t make sense at all. If your fee is $20, this 50% discount only gives you $6. They clearly can’t do math. Also, you never get to hear from the support. This was just a complete joke.
2019-12-20
BEWARE of unauthorised payments and charges!!!
Bolt charged me £17 when I hadn’t used the app or booked a ride. It was a duplicate charge of a previous ride a few weeks prior - check your ride charges carefully! I have been chasing to get them to send my money back for over 5 weeks now and they haven’t even replied to messages!!!
Also, expect to wait at least double the quoted waiting time every time you book. The promo codes don’t actually get applied - false advertising!
The support route and actual customer service needs urgent improvement.
2019-10-07
???
I don’t usually write reviews but I felt I needed to. I have tried so many times to get technical support, not only do they reply in 12 hour intervals but they are unable to resolve any of the issues I have raised, or provide solutions. Every bolt I have ordered in Australia, without fail, has automatically cancelled due to “technical problems” right before my driver arrives at my door after waiting 8 minutes for them to arrive. I have been in and out of arguments with “technical support” for over a week and am unable to come to any solutions. Unfortunately will have to delete and deactivate my Bolt account. Such a shame, bolt in the UK was brilliant.
2019-10-06
Driver refused to pick us up but took $67
I enjoyed bolt until last night where I ordered a ride and my driver saw me and sped right passed me after I tried to wave him down he drove 3min away and refused to cancel the ride and so we did and charged me $67 or a ride I didn’t even hop in, the same thing happened with the second driver this is so annoying I don’t get how your drivers can refuse to pick you up and still charge you!?!?!? How does that work? I have reached out to you on the bolt app chat and social media and havent heard a word back I would not suggest bolt to anyone now.
2019-09-26
Not worth the cost saving
Sydney - 80% of the Drivers I’ve booked haven’t turned up, they’ve accepted then literally driven in the opposite direction. There’s no mechanism to report Drivers who don’t show, the job disappears unless you actually rode so they can just keep accepting jobs and messing people around.
Support is not in aus, don’t know where it is. Again no mechanism to report or complain. Charged an overseas fee every time I use my Oz card to pay for a ride in Oz. Ask Taxify why, they can’t tell me, presumably it’s because the charge is processed overseas but they can’t tell me that either.
They frequently have promotions on which is theoretically great, not when you book 3 rides in a row and none turn up so you end up half an hour late and having had to pay for uber anyway.
2019-09-13
App testing is key
Hey guys I’m usually up for any sort of goal, new product, bug testing etc. however after using the old app when needed there wasn’t a problem. Now, thrust into circumstance I tried for literally 25 minutes on a faulty train home to take a Bolt home and was met by not only an almost completely unresponsive app when tying to update card details but also broken card reader form camera function. Would have undoubtedly adopted a new ride sharer competitor, but not when it has zero usability. Thanks, Max
2019-08-29
Downhill disaster
Gone are the days of Bolt (formerly Taxify) having great customer service, competitive fares and good deals. As it’s gained popularity it has just become another Uber. They won’t even refund “fees” when the driver makes mistakes or forces the passenger to cancel. They underpay their staff while also overcharging their customers. They jack the prices up by x2.5 if your driver cancels, meaning you have to pay more to get the same journey you had booked only 2 minutes earlier. Utter rubbish.
2019-05-05
Over it
I thought this would be like uber, boy was I wrong. The drivers don’t know where they’re going, they’re rude, unprofessional and half the time don’t even hang up their phone call when you get in. I’ve almost been in multiple accidents because the drivers only have international licenses. How is that legal?
Not to mention you’re company is impossible to get a hold of, no contact number and no where on the app to dispute over chargers from drivers making wrong turns. This service is a joke. Save your time, just use uber.
2019-05-03
Would obviously not recommend
This app is really slow compare to the other one the price fare of the ride are not that cheap compare to Uber.
I gave this app a try and I had a really bad experience with the app, because it was saying 3 minutes and I had to wait over 10 minutes but without being sure that somebody was coming. After that my ride was « Unusual » the driver was really cold and he didn’t stop at the signals twice, and pretty rough.
The driver did not bother to leave me on the other side of the street even tho is dangerous..
After making a complain because I have such a bad experience I’ve got this basic template from there « Agent »? : « I am sorry you had an unpleasant experience. This does not reflect the standards we hold ourselves to. I appreciate your feedback very much and I will take needed actions regarding the driver.
I hope you give our thousands of driver-partners a chance to make your next Bolt experience a better one! »
What a basic reply, it’s as efficient as a no reply...
2019-03-15
Worst drivers ever
I have been using this app for a year and I have to say it’s the worst app for drivers. Half of your drivers don’t even know how to speak English let alone use the app. Drivers will accept my trip but I’ll watch them drive further and further away until I’ll cancel meaning I get money taken from my account to cancel on a driver that doesn't want to cancel and gain nothing out of it. Another driver didn’t even know how to use the app and accepted my request and then FINISHED my ride 1min later and I was still at home. That took the last bit of money I had left and made me extremely late to work. His excuse was he doesn’t now how to use the app etc etc and got his son to explain it to me because he can’t speak English !!!! (Just addressing few experiences with this app)This app should have forms quizzes and questionnaires to guarantee that these drivers know what the hell they are doing and especially know how to speak English !!! Other than that this app is super unprofessional and I’m never using it again. Better off sticking to cabs, yes they’re more expensive but they are a lot more efficient and professional.
2019-03-11
Charged full fare for a journey that did not happen
This is not a good app to use if you live in a suburb where the driver is unlikely to find another fare after dropping you off. Had two drivers cancel the fare last night after accepting through the app, leaving me standing alone on a city street at 2am. Ended up using Uber to get home.
This morning I discovered that I have been charged the full fare to my credit car by Taxify for a ride that did not happen. There is no receipt in the app or in email as a paper trail for this charge. There has been no response from their customer service.
Trying to contact Taxify is nearly impossible if you are attempting to dispute a charge, Uber is far superior in this regard.
Also not comforting that they are making charges to your credit card for a ride that didn’t happen, with no ride history or receipt viewable in the app...
2019-01-19
Consistently inconsistent
Not once has the expected pick up time been close to the actual wait time. Nearly 100% of the time it is at least double.
The map is glitchy and I get the spinning circle a lot and is super slow to load. GPS can never pin point my location and is generally about a block off (Uber’s GPS is spot on every time). When you try to move through the map to see where your driver might be and if he is even heading in your direction, it automatically puts the map back to your location. Quite annoying!
The drivers has generally been nice but I have had a couple that won’t listen to which route I would like to go. I found out at the end of one trip he couldn’t speak English or understand it, it seems. The quality of the driving has also been of a poor standard (much like uber).
At least you are consistent at been ordinary Taxify.
2018-09-26
App needs improvement but service is great
The app is incredibly slow, and struggles with the maps a lot. I get the spinning loading circle whenever I tap to enter an address, because it really has to think about it. The maps are not user friendly, and the maps the drivers get aren’t helpful at all. It put my address nearly a block away from where it actually is, so the maps integration needs a lot of work. All the drivers have been wonderful through, and I much prefer using the app to Uber where I can. Would recommend it to more people if the app wasn’t so laggy.
2018-07-16
Worst App I Have Used
This is the worst ride share app I have ever downloaded. I have used it a numerous amount of time and each time I have been doubled charged, or have had the driver not follow his gps and end up on a longer route resulting is a fair double the price it was estimated. Worst customer service, not helpful with customers at all and wanna go in circles to make it look like they arnt in the wrong.. still waiting for a refund of over $80 I was doubled charged that left my bank account empty and unable to attend a funeral and no unable to get myself to work..
2018-06-29
Great but app needs improvement.
Taxify is great value and I’ve had good experiences with the actual ride part of the app. However the app itself is in serious need of work. The drivers usually do not get sent the address of the person they’re meant to be picking up for several minutes- leaving a long time where both parties are simply sitting waiting - several times when we’ve been around the block from each other. I’ve finally realised I just have to immediately message my pick up address to all the drivers to get them to me promptly. Additionally at Sydney domestic airport the app has a great deal of trouble locating the domestic pick up area for ride shares (unlike other apps which automatically pick up that you’re at the airport and direct you where to go) and took the driver to international and then only once id called him did he find us. If the app experience was improved this would be 10/10 as they have great promotions and service.
2018-06-19
A great alternative!
Taxify is so much cheaper than Uber (which is especially handy being a student)! However, what I admire the most is that they seem to care about its drivers a lot more than Uber - resulting in a much more pleasant customer experience. The app is still fairly new so a delay in finding a driver is expected - this is understandable.
Many users (including myself) would really appreciate if the app was updated to allows multiple stops to be added to a trip, as well as if split payment between riders was available.
2018-05-25
THEY KEPT CANCELLING MY RIDE!
I’ve had good experiences with this app before. But what really matters is that you expect consistency in an app (especially in one like this) to show us that it is reliable. Today the app kept cancelling my ride and saying I have insufficient funds, even though I’ve checked my bank details and my funds are definitely more than enough. Step up your game taxify and fix up your app systems. Because there are people who count on share rides to get to places. Although the price is cheaper than Uber, the service is unreliable.
2018-05-20
So far so good!
Recently deleted Uber due to poor customer support and massively increased pricing with no explanation. Joined Taxify and taken 3 rides so far and there’s been no issues. The app can sometimes be slow to load but my wait times for a ride have been the same as Uber and the cost is much cheaper.
2018-04-16
Charged for trip that never happened
Very glitchy app and no support. First the app said the driver had arrived at my location despite him being 13 minutes away. There was no cancel button available the app allowed the driver to start and complete the trip without ever picking me up or even coming close. Somehow the app calculated that I had been picked up and dropped off and charged me accordingly. Support is useless and haven’t replied to me yet - 12 hours later. Uber may be a bit more expensive but at least the service is consistent.
2018-04-12
Blocked for calling out a driver.
I used this app twice and on my second ride my driver did not follow my instruction and instead took me a route I specifically told them to avoid. It added extra time onto my ride and obviously meant it was more expensive. I messaged a support member and they have not been helpful and just telling me I am indeed blocked and have yet to give me a reason why. They reply every day to two days and don’t even say anything except for something along the lines of “yeah sorry you’re still blocked but we won’t tell you why cya”
Very disappointed with the driver, the customer service member that’s supposed to help me out and I will be sticking with uber.
2018-03-20
Innacurate arrival time
Used the app a few times now. It’ll have an estimated time when you enter your pickup point, in my experience when the ride is booked it will be double that. I’ve also never had a driver arrive within their own estimated arrival time (it updates live so it will either not change for about 5 mins or will just keep ticking back a few minutes when they get closer).
Overall not a huge issue, just very frustrating if your under time pressure because everything takes so much longer.
2018-03-08
Developing
My first driver ordered didn’t show up, they appeared to be a bit lost so I cancelled the order. Unlike uber there is no cancellation fee (at the present moment) which is very handy. Tried again immediately and the next driver showed up on time, got me to the destination quickly and at a cheaper price than uber would have even accounting for the discounts they have going right now. It’s not perfect yet but their success in giving some competition to uber will benefit anyone who uses these services
2018-02-17
No cars available
I used Taxify to go to an appt at St Vincent’s Hospital on Tuesday and had no problem getting a car. Since then I have tried several times and there are no cars available. I live in a very serviceable area - just off Mt Alexander Road Essendon and have no problems at all getting a ride with Uber. I will be staying with Uber
2018-01-18
Terrible
Possibly the worst first impression that an app could make on a user. Ordered the Taxify driver at around 1am and waited 10 minutes for him to arrive when the app stated an approximate 3 minute wait. Once I got in the car, the driver’s Taxify app wasn’t working and didn’t allow him to start the trip which resulted in me having to pay him in cash for the trip. The cherry on top of this disaster of a cake was that Taxify STILL CHARGED me $5 for the trip even though it didn’t even register as me being picked up. Horrible app, use Uber instead.
2018-01-06
Unreliable service and hidden fees.
Expected arrival times are wrong, drivers don’t seem to know their way around. We had 3 cancel on us in a row because they weren’t in the right lane to turn into our street.
It often says 1 minute expected arrival when it’s at least 5 minutes away.
I was charged an international fee because their bank is in Estonia!! That was never mentioned when I added my credit card or at the time of transactions. This is not an ethical online service and hides fee information deep in the terms and conditions.
2017-12-28
DELETE THIS APP IMMEDIATELY: Driver issues, charged and no resolution from taxify
First ride: driver never picked me up, started the ride and cancelled immediately. The app charged me $4.50 and no one has responded to the online chat issues reporting function (now one hour later).
So basically, the driver has been rewarded by taking payment from me, even never having picked me up. The company isn’t taking any responsibility for the issue and has chat function that is completely useless.
Delete this app immediately. Save yourself some pain and dollars and use Uber.