Name: Service NSW
Rating: 4.6 (186767 reviews)

Updating

Service NSW

Released: 2012-11-27

Free 0%

Version 9.16.0

Free 0%

Version 9.16.0

Released: 2012-11-27

#19 in Top Free Apps > Utilities

iPhone Screenshots

Description

The official Service NSW app, making it easier to access government services.

Some 5 star reviews:

• “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM

• “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB

Access the following digital licences and credentials, with more to come:

• Driver Licence

• RSA/RCG Competency Card

• Working with Children Check

• Recreational Fishing Licence

• Boat Driver Licence

• Seniors card

• Trade Licences

Apply for and use vouchers:

• Active and Creative Kids

QR Code Check-in

• Quick, contactless check in

• Point your device camera at a Service NSW QR Code to get started

• Save your details for a faster check in next time

Useful tools and services:

• Verify a Digital Driver Licence via our licence checker

• Check or renew a registration

• Sign into licensed venues

• COVID-19 and Flu information

• Set up for multi-factor authentication

Fines and demerits:

• View and pay your traffic fines

• View your demerits

Tell us what you think:

• Help us help you! We’re always working on a better, stronger, faster app

• Share what you’d like to see in the app: we use your feedback to continuously improve the app experience

What's New in Version 9.16.0

Thank you for using the Service NSW mobile app! We have made it easier to regain access to your account through warning banners on the home page using multi-factor authentication (MFA) if you experience issues. If you had trouble accessing Fines or Registrations, please check the app's home page to see if there's a banner with more information.

Security tip: Always have one or more MFA methods set up. You can check or add these by visiting the app's Security settings.

Seller

Name

Service NSW

URL

https://www.service.nsw.gov.au/mobile-app

Information

Developer

Service NSW

Version

9.16.0

Size

157.5 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 13.4 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.6 of 5 (186,767 Ratings)

App Store: Customer Reviews

2025-10-07

New 2FA Options are good

I had previously left a 3* review due to lack of 2FA options (mobile number only) but I’m pleased to see this has now been addressed. Having an Authenticator app means I can access on the go (as I just have).

Well done for listening Service NSW 👏. App now does everything I kind of need it to at this moment.

2025-10-07

Digital notification not working

I missed my registration due date after opting for digital notification and reminders however they were not provided.

2025-10-06

Wonderful

This is great and time saving to register online to ensure I can be completed in a timely manner. Thank you.

2025-10-04

Never works when needed

I am either terribly unlucky, or perhaps this App is completely unreliable (most likely) but whenever I try and renew a Rego, or try and check something via the App, it is always “system is unavailable” or “undergoing maintenance” or similar bs…

Maybe if as much effort was put into the making the App actually WORK as ensuring the “welcome to Country” statement was implemented correctly it might be useful and usable….

2025-10-03

Not working

Not working as it should. Says something went wrong on many pages

2025-09-29

Service NSW apps

This is a very useful easy apps. Makes work easier and all information.

2025-09-28

Reset Password

This function DOESN’T work. Send a code to email address doesn’t work. I waited a whole day and tried again for a few times. It is a complete joke.

Provide a alternative like a sms text to phone, if u know it could take up to an hr (or never turn up) to deliver an email. This is not an exceptable solution.

In addition, somehow i need to change my password every time i’m trying to log in.

2025-09-28

Rego papers

I want to see old fashioned rego papers to print for records

2025-09-25

not good

trying to update licence; 👎🏻

2025-09-25

Function

Slow

2025-09-24

Incredible

Wonderful

2025-09-23

Jawid hussaini

Service nsw is the bestttttt

2025-09-21

Horrible

If I could give zero stars I would

2025-09-21

Nothing works

Every option I open says unable to load

2025-09-20

Tr

Unable to find the Land Tax login

2025-09-19

App

It’s so easy to navigate the app

2025-09-17

Can’t Acsess working with children’s check?

Can’t access my working with children’s check so I can go to Work today. App says there’s something wrong. Try again later sorry doesn’t help when I need to sign on to go to Work to pick up my students.

2025-09-16

Terrible app

Useless - why can’t I search?

2025-09-16

Disappointed

Biggest waste of time known to man, you’d think with all the tax us Australians pay they’d be able to create an streamline app that was functional and worth downloading given that today’s world where ‘they’ want us to go digital and not have cash, and in turn a wallet with all these cards in it they’d be able to make it easier but no, let’s pay 300k for an 8k machete bin.

2025-09-15

Not good

Terrible and doesn’t work after 5 pm so it seems…

2025-09-15

Could be great- but it’s not

You’d think with a tax payer funded app that it would be smooth right? WRONG! I have multiple vehicles registered and I can see them under the “my registrations” page. To pay for any rego’s requires you to leave the app. It doesn’t save my working cards details. Every time I go on there, something else pisses me off about it. Sack the dumbarse who wrote it and redo it properly.

2025-09-13

Why bother

This app never works. The registration section always fails

2025-09-13

Can’t login

Try to login on my phone and it keeps opening a screen asking me to check my phone for a code that i cannot access because of that same screen!

2025-09-13

No access to important functions

2025-09-12

Digital Card

WOW how easy to get a digital card.

Really impressive.

The process made so easy .

2025-09-11

Corowa

Unless

2025-09-10

Profound

Its good

2025-09-09

Sam

Very good service

2025-09-09

No information

Can’t get any information. Hopeless

2025-09-06

License renewal

Too hard to find info about renewing drivers license. Not user friendly. Lots of useless info gets in the way.

2025-09-05

Messages

It is hard to locate messages that was emailed. Can you please make the link to your email more accessible especially to seniors like me please

2025-09-05

Disappointing app entirely

Why is this utter insult of a government service app so devoid of any useful feature. As a taxpayer I’m disgusted, get it together, it’s 2025, literally you’re all going to lose your job to ChatGPT. For real.

2025-09-04

give me a break

everytime i go to use this app i have to update it before i can use it

ask me if i want to update it first let me use it without stopping me

2025-09-03

Waste of time

Continue upgrades that just stealing more and more data and I’m not okay with it.

2025-09-03

Improving

The app is improving a lot! I like the user experiences that I have to go through

2025-09-02

Anon

A lot of things are not working

2025-08-30

Annoyed

No search function

2025-08-29

Terrible

Drops licence every second day then cannot find it.

2025-08-29

Regos

The view my registrations never works always just says something went wrong could be a better app if everything just worked properly

2025-08-29

Not working

It is telling me the site is down and to call a number and try later

I can’t do anything

It’s absolutely hopeless

2025-08-27

Rarly Works

Often as in most time you log into this app and there is no records on your account

You have to log out and log in again

Very annoying

2025-08-26

App

Anything that I tried to open there was an error!! Frustrating

2025-08-26

Log in

I can’t log in?

2025-08-24

Updating licence to app

This will not let me take off my expired licence and replace with my renewed licence

2025-08-23

Trying to add vehicle license

Always says try again later

2025-08-23

Demerits

Not available and either was my registrations

2025-08-22

Logging In

Changed password 4 times. Saying I have an incorrect password. They can’t even work out why my licence won’t load digitally. Useless

2025-08-21

Update your site, I’m trying to log in to check fines and demerit points.

Poor delivery again from the government

2025-08-21

Find it hard to find senior services

Tried to get a replacement for my broken senior card and it keeps telling me I’ve tried too many times, but in fact only tried once

2025-08-18

The app is easy and quick to use

Very convenient

2025-03-10

Keeping driving skills up to date.

I have only ever owned two cars in my life.I also know that new rules and new cars with new technology is always changing out on the market.

Please keep in mind that this is not the problem and it’s good that the government is cracking down on people who do illegal drugs and drink driving,the problem is though that you don’t have to be doing illegal drugs and drink driving for problems to happen,just knowing that the rules keep changing is still enough to confuse a driver to cause a accident even if all the right measures are in place to especially when I can’t afford to drive or live on my own.

However I do have my license and do have a good record and I do have my licence if I ever have to use it in a emergency for example if someone I know has had a few drinks I can offer to take over the wheel when that happens especially because a good friend or relative would do that especially because I don’t do illegal drugs and drink drive and by doing that also keeps my driving skills up to date also and if everyone did have a friend or relative to take over the wheel when a friend or relative has had a few drinks this would probably stop a lot of those nasty accidents that are happening on the roads today.

Anyway,thanks for letting me have my say.

Take care and bye for now.

2025-02-28

Aussie drain pipes

Trash Australian bs 3 different companies toll us to drive a car.. only one person did any work and he charged me half price (25 bucks) where does the other 1300 approx dollars go between Rego and “ctp”.. I’m taxed on the fuel and every service involved in using the car, if I lived in a city that would include the roads, im taxed on making the money to afford the car in the first place, to get to the job I think I need, that allows me to afford the car I think I want…

If you’d just tax the companies that tax the consumer we would all win right?

And imagine having two vehicles dayum..

*sorry sir here is my money please let me drive now sir

2024-04-05

Feedback on Service NSW Integration with MyGov for Enhanced User Experience

Dear Service NSW Team,

I hope this message finds you well. I wanted to take a moment to provide some feedback regarding the services offered through Service NSW and MyGov platforms.

Firstly, I appreciate the convenience and efficiency that Service NSW offers in accessing various government services. It has been a valuable resource for managing a range of tasks seamlessly.

I would like to suggest the integration of additional features related to MyGov within the Service NSW platform. Specifically, it would be beneficial to have easy access to essential documents and services such as Medicare Card, Passport details, Opal card management, and other related functionalities.

By consolidating these services into one platform, users like myself would greatly benefit from a more streamlined and centralised experience. It would enhance efficiency, reduce the need to navigate between multiple platforms, and ultimately improve user satisfaction.

Thank you for considering this feedback, and I look forward to any updates or improvements in this direction.

Best regards,

Dee

2023-12-21

Can’t find how to call in Service New South Wales

From my app I am looking for a phone number to talk to someone as I have a car in BRISBANE and it is under repair, but I have received a text message to have a green slip in by 1 January 2024 but my car doesn’t get completed for its repair work until after 16 January 2024… I could not find how to contact in Service New South Wales and I’ve been looking for a little while now I have given you one star… this I could not find on my phone app… I could be blind or flustered, but I could not find the contact details, and it should be one of the first things on the app to find… How to contact physically, and or verbally…

2023-10-28

Too many Versions and updates

I don’t use this very often but any time I check say a digital licence it tells me I need to update to the new version. In last 11 months of version history it shows 25 new versions have been published. So unless I used it every few days it would always be out of date. How does this go when a police officer asks for your licence and it won’t open because the version is outdated? Living in a regional area where there is often little or no reception means you could not show evidence of carrying your licence until it completed an update. Last update was 123mb so it could take an hour to download. The app should still be able to open to show your licence even if it’s not up to date.

2023-09-19

Thank you for great service

Appreciate Service NSW and their services provided except for Raymond that works at Ashfield DCJ Housing. He has never failed to make my experience particularly difficult in office every time i have had to unfortunately meet with him. Would suggest he take personal leave to deal with whatever issues he has unresolved and return to work when feeling better to allow for smoother running services moving forward.

Thank you,

Ane

2023-05-09

Stop forcing updates before able to use app

I got stopped by police the other day and I went to show them my electronic license. The app said I needed to update it before I could show my license. Unfortunately I had no mobile coverage and could not update it and there could not show the police my license. Please ensure the app continues to work when there are updates and no mobile/wifi coverage.

Update after dev response: Thanks for the response and explanation. Interesting that ver 8.14 is considered a CRITICAL update. The change description does not reflect the update is critical. Suggest better change descriptions in future.

2023-04-13

Firearms Licences still not available, can’t log in with two devices at the same time

I have asked many times why are Firearms Licences not available on the app? With no response.

If this is an update and Firearms Licences are issued by Services NSW then why can’t I access my two Firearms Licences?

Why can’t I log into the app on my phone to check something out when I have the app open doing something completely different on my iPad?

Why is our registration information really basic? I couldn’t find my hard copy of my registration so I thought no problem I will check the app for the information that I needed… but no luck, really disappointed.

2023-03-09

I have given up on this.

I noticed that there has been yet another update to this app and installed it to see if it would run properly. It dudn't.

This time, I even uninstalled the app and reinstalled it. Made no difference either.

All I get is the splash screen and then the app minimises... if i select the app it does the same thing again.

I can accept that mistakes happen, but with so many people having issues with this app you'd think it would be prudent to enable us to roll back to the last version that worked until you had something new that worked... even if you needed to set the old codebase up as a minor revision to the last (problematic) version so it got picked up by devices.

Apparently, the app is getting released without proper testing on all supported versions of iOS - otherwise this wouldn't have happened.

This has dragged on long enough. And, no, I am not going to email your support email again so I can get no response again. All that would do is waste my time.

2023-01-24

Super frustrating CX

I love that you can download and access vouchers but the form to get them is the most frustrating experience to complete. The ID verification works some times, other times it fails. It asks you for extra information so I leave the app for a minute to get it, come back and its logged me out so I have to start all over again from the start. Please consider increasing the session time and saving where you’ve left off so you don’t have to keep entering the same info. Also noticed the verification experience for different vouchers is not consistent and some are better then others.

2022-12-12

Applying online is painful

Always falls on the second last step. Need to start again every time Work out a way to Save progress! It’s needed!! Sometimes it just goes to your 3 bouncing dots, then nothing. You have to manually start the process again. Needs a fix

Scanning your DL doesn’t work. At all. Your app won’t focus the camera. Every other camera app or app that uses the camera can auto focus the camera, not Service NSW.

Why not offer to auto fill from your digital drivers license?!? When you finally get offered to auto fill DL, it won’t fill all the fields! Why!?

I have to cancel the application to go to my digital dl, get the details and start the application again.

There’s better ways of doing this.

2022-10-01

A questionable act of intrusion…

I have used the app just to place my licences and registration in as a handy management tool, and it has worked fine like that for quite some time…

However, I noticed a “warning” message at the top of the display in the last week notifying me that the app will be doing a “Forced Update” for a scheduled future date.

Then the rest of the message advises me to “Turn on auto updates for a better online experience.”

Now, I believe there may be something wrong when the app can “Forcefully Update”, when it should be a matter of choice.

I prefer to leave the auto update feature off, because you get a lot of apps uploading in the background and many times, they all have glitches till the next update.

I would like to know, how many times this app has “Forced” an update, because I still believe this phone is my phone and I should have the choice what gets uploaded…

Please explain!!!

2022-01-27

Multiple notifications same covid + case

This app is excellent for license/rego/vouchers etc. Easy to check in.

I do get anxiety however every time I get a new notification to show a covid + location, only to look and find it is one I’ve already received and it was quite some time ago also… any chance of an update that prevents multiple alerts for the same location? Like maybe a notification received toggle button or something that then mutes all following notifications?

2022-01-22

App not transferring covid safe check ins to history

This App has recently randomly stopped transferring my check-ins to my history. This means I won’t get alerts for particular venues. I attended a covid vaccine centre yesterday and my check in and out was in the ‘recent’ checkin but never transferred over to the ‘history’ section. This also happened to me on Tuesday. But on Thursday it worked again. Then not Friday.

There is possibly something needing fixing. Unfortunately there isn’t anywhere to get help with these issues. As this is a health related issue would be good to have it resolved.

2022-01-17

Poor Covid tracking info

The app sends notifications to alert me that I’ve been close to someone confirmed with Covid-19 at a venue, then directs me to check my check-in history on the app for details. This is where it falls down- upon checking the list, there are no new flagged locations, I try refreshing it and nothing…. I have received 10 x the notifications to what is actually displaying. I get that these alerts only advise to monitor for symptoms and get tested if you need to, which everyone should be doing regardless, but it’s not the point- the app should be accurate, but it’s ludicrous

2022-01-14

Had worked well till recent update that led to plentiful bugs!

Updated the app as advised and now the biometric authentication no longer worked. Instead all I get is a massive warning to report RAT positive results if I did get one. Not sire if the insertion of this warning basically has screwed things up. Also the biometric authentication is a bit temperamental- sometimes just wouldn’t worj at all then I need to shut the app down then reset a few times to settle it. Guys can u pls investigate and fix it. Super frustrating to have to log in every single time I need to check in

2022-01-09

Needs an update because of glitches with Covid alerts

For the most part a good app with digital licences and vouchers handy, however currently there seems to be a glitch regarding Covid case notifications. I receive alert notifications that I have been near a Covid case at a venue check-in but *some* of them do not appear in the check-in history accurately, with missing red flags and no additional locations. I checked my partners check-in history for the places we have been together at the same time to compare, and his has some red alerts however mine does not! He has some red alerts missing from times we were at the same places at the same time too, where as I have the alert…

It appears that it is not my account alone having issues, but a glitch. it would be good if in a future update that the Covid case notification contained a link to the venue and time of the exposure.

2022-01-08

Been great but... please fix app false positives

Well today I haven't gone anywhere, just woke up and moved about the house (where I live). And yet apparently I've come into contact with a Covid case somewhere today....What the?! How can I come into contact at a location that requires check in when I literally haven't left the house at all today?! (I have a screenshot of the notification for today [8th January 2022])

I figured it was a glitch so checked for app updates. Nope none. Im wondering if there is anything I can do to fix the issue. I even checked for a text to my phone -no nothing. Is this one of those fake things? Should I take it seriously despite not going anywhere at all today that requires a check in? Has someone hacked the app? Literally I have so many questions. No wonder people are talking of removing the app from use.

I have enjoyed the app and how useful it has been but why throw false things at me when legit I haven't gone anywhere short from my own bedroom and the kitchen in my house. Seriously what on earth is going on. Its clear to me why the politicians want to move the app on. It is also clear this app need to be fixed badly. False notifications of positives or a requirement to be tested when the user in question hasn't gone anywhere all day never mind left the place he or she lives is a little ridiculous.

Please fix app issues, I beg of you!

2022-01-03

Case alert glitch

I do love the ease of checking in, licenses etc on my app.

Although, I keep getting multiple notifications from Service NSW about being at a case location with covid, however, when I enter the app to check my history there is only three locations (that I’ve already been notified about) yet I continue to receive notifications without any new red highlighted locations listed. I wonder if this is a glitch, or my app just hasn’t uploaded with the notification. Worth looking into.

2022-01-02

Why make it so complicated? The worst covid app of any state

No other state requires setting up an account and creating passwords and PIN numbers and then just to make it extra inconvenient, the app automatically logs us out when we close the app. What for? Why make it so complex? Did you even talk to the other states when setting this up? Every other state has an app that is much easier to use.

No other state requires 2 types of ID to link the vaccination certificate. It took me 5 mins to link my vaccination certificate to the COVID19 apps for QLD, VIC, ACT. I’ve spent 20 minutes setting up an account with services NSW and made three attempts to link my vaccine certificate two of which failed, then your app asks for two types of ID. No thanks, I’ve wasted enough time already. I’ll carry a hard copy when in NSW!

2022-01-01

Suggestion for the Covid alert

This is just a great job! Especially the Covid alert feature. It helps to save a lot of lives indirectly, by reducing amount of works contact tracer have to do. Thank you!

BTW, I am suggesting to copy the corresponding events (events with red Covid-19 case alert) on the top of the history list, and also to the main screen of the app. So that we can immediately find out which activities does the alert regarding to. It would also be good if the alert itself already contains the info of the corresponding events.

2021-11-02

Check In History - check your dependants

I’m finding the app really good - got it for the Covid check ins but starting to use it for other services!

One thing - I’ve just had a notification of a casual contact which is great but the record shows I was with a dependant - now that could be my husband, son, daughter or mum and the app won’t show me who it was!

Please look into allowing us to see who we were with - it could make a big difference! If it was my 72yr old mum or my unmasked 7 yr old, I need to treat the notification differently.

Thanks :)

2021-11-01

Appalling waste of time!!!

Impossible to navigate, unable to link the Covid vax certificate because once you try you can wave goodbye to the rest of the day and your mental health will suffer. Mygov is just as bad, if you request the certificate it asks if you have an Australian passport or one from another country. Typical LNP arrogant attitude… what about people who don’t have a current Aus passport. No consideration or intelligence is needed to develop an app that has a third option instead of making assumptions about people and making it impossible for anybody from a lower socio-economic group to comply. Go to HELL!!! Don’t put a link to MyGov to link the certificate if it has not been set up to do so! It not rocket science. So angry that my stress levels got dangerously high and had to go to the ER for an ECG. Thanks :(

2021-10-28

Fix proof of vaccination

Fix the QR log in successful page to automatically show the proof of vaccination.

I am sick of explaining to customers and copping abuse because I have to get them to press ‘show more’.

When you updated the app to link the vaccination proof it was a great idea, but then you also updated the qr checked in page to show holographic background, which is fine… until every person who linked the vaccination proof started to think the holographic design meant that, that is proof of vaccination.

I have my proof in my digital wallet so I didn’t link to this app, so I’m having to take my phone out to show people that I get the exact same checked in page, but when I click show more it comes up with a orange box that shows and exclamation mark, because it’s not linked. I shouldn’t have to do this!

Just automatically show more for proof and help out those who are just trying to follow your rules and make sure customers are fully vaccinated.

2021-10-27

Have to keep logging in with user name & password on old phones

The ServiceNSW is painful on old iPhones where fingerprint recognition or facial recognition is not available i.e. no biometric unlock.

If you close the app so it is not running in the background you are logged out and have to log back in with user name & password, and then PIN. This continual need to reenter all these details is very annoying and time wasting.

If you keep the app running in the background after it auto locks all you need to enter is you PIN!

Why can’t you just use the PIN in all situations once the app is installed on the phone? If it is OK for use just a PIN from auto lock it should be same from app start.

2021-10-13

Needs work

App is ok. Good to see you’ve allowed us to retrospectively log out. Please also include the ability to change the time we’ve logged in. Sometimes I forget to scan in on entering, and then can’t change the time i entered when I scan on exiting.

Please also allow a “check in again” feature so if we go somewhere we visit regularly (like the supermarket) we don’t have to scan, and can select a venue we’ve been to before. This will also help if we miss checking in on entry, as well as saving time and frustration. ACT can do this, not sure why NSW can’t.

2021-09-17

Unable to checkout …

When check-in at 2 locations, e.g. check-in at the shopping mall then a few minutes later check-in at a supermarket within the mall, when ready to leave the App only allowed to checkout at the last location of check-in, that’s the supermarket and leaving the shopping mall on the pending mode…. Not very efficient

Only able to checkout from the latest check-in, system unable to checkout the previous check-in when simultaneously check-in into 2 locations at a minute apart…. Try it and you’ll understand what I’m saying.

2021-09-09

App doesn’t allow you to log in

Update: I have continued to email the mobile app developer for 5 months, and this issue still has NOT been updated!!!! The customer service I have received has been atrocious, I have sent a further 2 emails over the last two weeks asking for an update and have not received any response!!! You would think they would try and respond promptly given this is a bug, it’s been a known issue for 5 months, and the app is so critical for both the QR log in as well as for the future vaccine passport. If I could give this a negative rating I would!

Original:

I have tried to log in for that last week using my Face ID and /or password, and it just continues to ask for my PIN saying “Log in with pin” if I try logging in with PIN, then it doesn’t work. I then have to reset my PIN every single time to log in. I’ve seen some notes from the app developer to check that my phones clock is on “set automatic”, however this was already the case and didn’t work… what can I do to fix this!!!!

2021-09-03

No Service NSW

At approximately 1:30 pm today, Friday, I phoned Services NSW and was waiting for over 20 minutes. Finally they answered the phone and the lady said she would put me through to the eye test counter. I was again put on hold, but for a further 30 minutes. I took a screenshot of that phone call to prove my waiting time. Over 1 hour waiting. I just had to give up. Disgraceful in this day and age. Shameful service!!

Why doesn’t the ‘while you wait recording’ tell customers that Service NSW has limited services during Covid and what those services are, instead of the continual rubbish recording of “Your call call is important to us and you’ll be answered shortly” which clearly is not the case.

2021-08-16

COVID check in history

I am doing the right thing and checking in to everywhere, but my history only goes back 2 days. I am worried that my checking ins are not being registered and I will not be contacted if there is a positive case. How do I fix this? Apple contacted me and didn’t address the history issue, which I think is crucial. Suggested that I was not checking in properly, which I was, and prompted me to contact the developers which the link goes to a blank screen. I will not change my review as the problem has not been addressed by the developers of this app. I also know that I am not the only one having this issue.

2021-08-09

Could use some extra features

Great to have your license on an app. Very convenient if you’re out and about.

With the Covid 19 check-ins, there’s some work needed. Wearing masks, Face ID doesn’t work and the pin always seems to stuff up. It would be great to bypass it considering I’ve already unlocked my phone.

I like that we can now check into shopping centres, however you need to be able to check out of the centre once you’ve checked into stores within the centre. Or location services be able to check you out? I’ve now started taking note of when I leave as the app doesn’t. It would also be good to go back and amend your check out rather than it be pending.

2021-08-09

COVID Check in/out

Hi team, no real issue with the app as I have found it to work well. One inconvenience that I think would make the check in/out experience smoother would be removing the requirement for log in. As some have stated, face ID with a mask is troublesome and fingerprint or pin’s just take more time. If checking in and out didn’t require this additional step it would be easier and faster to comply. Obviously other data or options should be locked until log in is completed.

2021-08-06

Covid checkin app - can’t do manual checkout!

terrible UX - if you are in a shopping mall and check-in in the mall entrance, and check-in again in any shop inside the mall- you can’t check out manually from the mall , you can only check-out from the last shop you have been to. That would mean if I spend 15mins in the mall only, and there is an infection after 30 mins - because I couldn’t check out correctly, I would still have to go and get tested, unnecessary data load and contract tracing overhead. To avoid people tampering with data, you should only be able to check-out manually for last 2-3 data - maybe till 2 days.

2021-08-06

Authentication with face masks is annoying

Face ID won’t work with a mask, but a mask must be worn to check into places. Moreover, the app won’t prompt you to use a pin instead until Face ID fails a few times.

Why do I need to authenticate in the first place? I mean, I already unlocked my phone (and went to the Face ID issue once to do that) so why do I need to authenticate again? It’s not like checking in is a high security risk. Quite the opposite, if an unauthorised person were to access my phone and managed to unlock it, the last thing they would want to do is to check in somewhere to be tracked.

Please remove the authentication step, it’s causing people to remove their masks while checking in which is not aligned with the purpose of the check in system.

2021-07-28

Works well, always room for improvement

Suggested ideas to improve:

* Would be great to have the ability to setup remember me functionality so the app stays logged in for some period of time. User may set time. Say 1 hr max. Useful for quick visits to shops, where you’re in and out. Wearing a mask and having to constantly enter pin is annoying especially if hands are full.

* when already checked in to a venue and opening the app, can you make it so the app automatically goes to the check out screen?

2021-07-27

Checkout is an issue

Checking out is the only issue I have with this app. When I’ve left a premises, if it’s not still on the screen, I can’t check out. Even going into the ‘recent’ list of places, there’s no option to check out with. Going into ‘history’, I still can’t check out. So unless I keep the main screen open to check out with, I end up with a ‘pending’ and then ‘no checkout recorded’. Given how much we are told to check in and out of every place we go, surely being able check out should be just as easy??

2021-07-02

Checking Out is problematic

We are being heavily requested to check out of venues when we leave however the app only allows you to check out of the most recent venue.

If I go into a shopping centre, I check in to the centre on the way in. I go into a cafe within the centre and check in, then check out when I leave the cafe. I can’t check out of the shopping centre now. There needs to be a way to bring up the past check ins and check out. There’s a list of past check ins but you cannot select them to check out.

2021-05-12

It never works properly!

This app is horrible, for so many times it doesn’t work properly for Covid-19 scan. And now, after trying to update it never give access saying my login or password is incorrect, but at the website I can login with the same details. I deleted and reinstalled this app for more then 10 times. It’s just useless for me, this is a shame, put such responsible tasks in a app that doesn’t work properly , not to mention when the driver license doesn’t work either. You developers need to put your stuff together and deliver a serious app if you are really interested to.

If you guys are open , please contact me and I’ll show you, because my feedback never been answered in the app.

2021-03-30

Touchup idea

Congratulations for the responsible‘s of this application and a big respect for the developers behind the scene for the neat and tidy job, A small suggestion if I may, On the licenses and credential section under these licenses there are some dots, each not represent a license, it would be nice if you could swap between licenses from the dots under, for faster swap. For example if you have an app on the last page on your iPhone, instead of swapping the pages till you get to the last page you can just log tap on the dots under and then swipe to the last dot, This way you can go to the last page faster. Now take this and apply it to the license and credentials section in the service NSW app.

2021-03-09

Trust

Sadly an unfortunate event happened today where a bug prevented the app from showing licenses. I had all my trust on the app and relied on it as my wallet so I never bring a physical wallet anywhere I go. This could be a serious issue like if getting pulled over by a cop and you’re only carrying your phone because you put all faith that the app will show your license but the license could not show then you’d be paying a hefty fine and no way to get back. Luckily that didn’t happen to me, I just needed my ID for something else. It’s sad to know now that I have to carry a physical license everywhere I go.

2021-03-01

Brilliant App

The app works great - very easy to use - easy to check in and out of venues. - licence works great. Recommendations - with Pfizer vaccination on weeks away and talk of proof of vaccination to get into pubs and other venues it would be handy to have this app be able to store the offical vaccination record with our licence. Now would be the time to implement this to make it easy.

What would be cool is if places started using NFC tags provided by Service NSW that instead of opening the camera app you could just place your phone new the tag as you enter the building to launch the checkin. Also possibly using location services you could send a notification saying did you want to checkout or this venue.

Thanks

2021-01-23

Really great app, just one little problem.

I have had this app for quite a long time. I hadn’t really used it a great deal until COVID. I work on the hospitality industry so I use this app on a daily basis. I’ve even helped a lot of people download and navigate the app. One small problem and a few of us working in the industry have spoken about. There needs to be a way to save dependents details. It would certainly save people a lot of time checking into places. Other than that great app guys.!

2021-01-19

One important UX improvement needed.

Good work on the app team and thanks for trying to keep us safe!

I think Check Out’s numbers would go up if you opened the app to the Check Out screen if say I’d Checked In somewhere within the last 30 minutes or so. It’s currently a slow UX to check out because the app doesn’t open to your last check in. I can imagine a lot of people don’t bother when they’re in a rush. Especially when you’re going from place to place and checking in at new places.

2021-01-16

Works decently most of the time

I’d like to suggest a feature for the app in regard to the COVID check-in. It would be great if the app sent us notifications asking us if we have checked out, since many of us forget to check out of locations. It could be opt in (you would have to choose to have the alerts set) and maybe even choose the frequency i.e. “send notification 10 mins/20 mins/1 hour/etc after last check in”.

Also sometimes we forget to check in as soon as we enter for whatever reason, so may be good if we could edit the check IN time as well.

2021-01-13

App works OK

It’s great that NSW has gone to the single check-in app. Very sensible. This app works OK, but I think it would work better if it opened straight to the COVID-safe check in, as that is the function that most people are using at the moment. Also, please configure the COVID-safe feature so that it remembers your dependants. It would be great if we could select our dependants with a tick-box, rather than having to put their names in over and over again. Today, I took my daughter to the city, and had to type her name in 7 or 8 times.

2021-01-08

Huge improvement & fixed bugs

Updating my previous review where PIN requests and resets only produced errors. Bug seems to be fixed and I’m pleasantly surprised by the easy to use features esp. digital drivers licence (also like the tutorial in that) I’m yet to try COVID check-in so I can’t say if that’s still clunky and still tosses you out in under 5 minutes (b4 you get a chance to check out for fast visits) but with log-in improvements that won’t be such a pain Point I guess. Well done on the glitch fixes

2020-03-04

Great look and feel!

Great look to the app! Looks awesome. I picked up a bug: I originally went to ‘sign up’ and entered my email address, and I was then prompted to log in (as I already had created an account, my bad). On log in I was taken to some sort of back end which had information but no digital licence etc etc. after a bit of clicking around I realised it may have been due to the route I took, which was confirmed as the usual route from the home page worked perfectly. Just thought I’d flag!

2019-11-02

What is the point?

I’m not sure I understand the point of the digital drivers licence. The media resources state that ‘most pubs and clubs’ will accept the digital licence. Yet on our very first query as to whether it would be accepted. We were told no they aren’t and they never will be. You need to carry your plastic ID as backup. So what is the point of it? If you don’t have the plastic ID you can be refused entry as they do not accept your digital licence. Is it or is it not a legal form of identification? For a venue to not accept it purely because it doesn’t fit with their over the top surveillance measures shouldn’t mean a legal ID isn’t recognised.

2019-10-30

Love the digital drivers license

Great to see the NSW govt digitising it’s services and adopting technology. I was able to renew my license in a few minutes on my phone rather than heading into the RMS. Such an obvious improvement, great work NSW state govt. Two things could be improved:

1) ability to show license from an otherwise locked phone

2) ability to see the whole license on a single screen rather than kind of scrolling down to see the whole thing

2019-10-30

Difficult to activate, now working well

Kept getting "something went wrong" error when I tried to set up the app today. Rang Services NSW and got some story about having to first log into the Services website on my computer and link my licence to something or other. Didn't have time to follow that up today, but tried to set up the app again late at night and it worked perfectly. Sounds like whoever I spoke to at Services NSW was talking rubbish, and the app set up process was simply overwhelmed during the day. But it's working very well now, with driver's licence and Working With Children card now really accessible.

Service NSW

iPhone Screenshots

Description

What's New in Version 9.16.0

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

New 2FA Options are good

Digital notification not working

Wonderful

Never works when needed

Not working

Service NSW apps

Reset Password

Rego papers

not good

Function

Incredible

Jawid hussaini

Horrible

Nothing works

Tr

App

Can’t Acsess working with children’s check?

Terrible app

Disappointed

Not good

Could be great- but it’s not

Why bother

Can’t login

No access to important functions

Digital Card

Corowa

Profound

Sam

No information

License renewal

Messages

Disappointing app entirely

give me a break

Waste of time

Improving

Anon

Annoyed

Terrible

Regos

Not working

Rarly Works

App

Log in

Updating licence to app

Trying to add vehicle license

Demerits

Logging In

Update your site, I’m trying to log in to check fines and demerit points.

Find it hard to find senior services

The app is easy and quick to use

Keeping driving skills up to date.

Aussie drain pipes

Feedback on Service NSW Integration with MyGov for Enhanced User Experience

Can’t find how to call in Service New South Wales

Too many Versions and updates

Thank you for great service

Stop forcing updates before able to use app

Firearms Licences still not available, can’t log in with two devices at the same time

I have given up on this.

Super frustrating CX