2026-04-20
Love Zara
Favourite store hands down
Updating
±0
#57 in Top Free Apps > Shopping
-3
#21 in Top Free iPad Apps > Shopping
Description
Discover the Zara collection with proposals for Women, Men and Kids. Through our application and our online store, you can shop and see all our new collections and fashion editorials for the upcoming seasons.
Woman:
Among Zara's proposals for women are the following categories of clothing and accessories:
- Shirts
- T-shirts/Bodysuits
- Tops
- Sweatshirts & Hoodies
- Skirts
- Trousers
- Jeans
- Shorts
- Coats
- Shoes
- Bags
- Swimwear
- Accessories
- Lingerie
- Beauty
- Perfume
- Basics
- Total Look
- Suits
Man:
The Zara Collection for men includes:
- Basics
- Trousers
- Cargo/parachute
- Jeans
- Jackets/overshirts
- Sweatshirts & Hoodies
- T-shirts
- Shirts
- Polos
- Bermuda shorts
- Sweaters/jackets
- Suits
- Trench coats
- Blazers
- Shoes
- Bags/backpacks
- Accessories
- Perfume
Kids:
A selection for garments, accessories and shoes for:
- Girl: 6–14 years
- Boy: 6–14 years
- Baby girl: 9 months - 6 years
- Baby boy: 9 months - 6 years
- Newborn: 0-12 months
In addition, Zara's children's collection includes its Edited/customisable section, a selection of customisable clothing and accessories that is updated weekly.
In addition to our permanent collections, with our Zara App you can find all our special launches, our beauty category and our lingerie line.
Other utilities of the Zara App are:
- Favourites: Use your favourites list to save all the clothes and accessories you like.
- Easy, intuitive and fast tracking of orders and returns. Track your order in each part of the process.
- Find your nearest Zara store.
- Activate notifications and receive information about new arrivals, launchings, special collections...
Store mode
- Use your application in ""store mode"" when you are shopping in any of our stores and use all its features to improve your experience.
Zara QR:
Use your QR on the Zara App for:
- Having associated all of your purchases online and at physical stores. At a physical store, identify yourself at the till with your Zara QR code and request an e-receipt.
- In-store returns for both online and in-store purchases.
- Collect all of your online orders at a physical store.
What's New in Version 18.9. 0
Update our App to enjoy an improved shopping experience and check out the latest arrivals in fashion: special collections, collaborations and new garments, accessories and shoes for women, men and kids for the autumn-winter season.
Seller
Name
Industria de Diseno Textil, S.A.
Information
Developer
Version
18.9. 0
Size
218.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 15.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Albanian, Arabic, Armenian, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Uzbek, Vietnamese
App Store: Customer Ratings
Ratings & Reviews
4.8 of 5 (27,077 Ratings)
App Store: Customer Reviews
2026-04-17
New to online shop
Great selections. Still awaiting product delivery.
2026-04-02
Zara
Price low plz. Best Zara
2026-03-19
Wish the App was as good as the clothes…
To be honest, it’s quite hard to navigate and slow to get through.
2026-03-06
faverite shop
Love to shop here.
2026-03-02
Costume services
Online costumes service is not good online and digital is not helping us we need a phone number for customer service
2026-02-18
App Extremely Slow
I’ve got 3 apps open the other 2 are working fine but the Zara app is incredibly slow to load photos. Only happens on Zara app so I end up not buying anything because its frustrating waiting for photos to load
2026-02-18
Make someone feel so pretty
Make someone feel so pretty
2026-02-17
Website works better
The app needs work. Half of the options don’t load on the menu and trying to add a gift box at checkout is impossible. No way to sort items either. Very unhappy with my experience.
2026-02-07
Measurements
Frustrating there are no waist measurements, the app only seems to provide hip measurements
2025-12-28
Expensive
Not really good fabric . Why so expensive?
2025-12-17
Love yr stuff but poor postage/delivery
I genuinely love Zara however… this year had many problems with their delivery service/ postage Zara customer service is very poor hard to find someone accountable still trying to find last package!!?? Chosing to click and collect much safer option i do not trust Zara to post correctly
2025-12-06
Zara cotton vest top
Frustrating that you can’t do click and collect. Otherwise seamless checkout.
2025-12-01
Mahsa
The app is not user friendly slow and not easy to use
2025-11-18
Intelligent quick shop
Broke my record
2025-10-25
Not efficient
This app doesn’t work well specially inside Zara shops !! It always says internet connection while all other apps work well , even staff knows about it .. it’s not reliable
2025-10-09
Terrible
Since this release update, I can no longer select exchange to exchange items on my order. I can only do straight returns. In addition to that the generative AI is hopeless. It doesn’t understand context. It doesn’t transfer you when you asked to speak to a person. It just hangs. I don’t think this updates been test tested properly and I certainly don’t think it delivers a seamless customer experience or improvements it’s gone backwards
2025-10-02
App hard to read
App not great given this is a recognized brand
2025-09-29
Not user friendly
Lags
2025-08-18
Shameful being global brand
I’ve ordered 10,000 of Roth items from Zara India. Due to size issues I kept one of it and returned rest items. It’s been 2 half months since order was returned no refund untill now. No replies from customer care. I suggest not to buy from Zara
Customer care agents take almost 1 hour to reply and still doesn’t resolve any issue
2025-08-01
Worst fashion UX design app
Horrendous usability. It shouldn’t be this hard to buy clothes.
2025-07-28
Difficulty to use
This app it is not user friendly at all, to annoying to use.
2025-07-24
Request
More pure linen, elastic waisted, wide leg trousers please. Price point around $130. Thanks!
2025-07-11
Love you Zara
Pleaseeeeee bring back the kids rhinestone black jeans <3 that have rhinestones all over :( they are so amazing my jeans rhinestones all come off in the first wash and I wanna buy more :( please xx
2025-07-03
Im angry
Expensive af bkl😡😡😡😡😡💢💢
2025-06-28
No express post option
Estimated 10 days for delivery isn’t ideal. Would be better to have an express option.
2025-06-25
Terrible app
It’s got a very bad interface extremely confusing and not user friendly. You don’t let customer use website that’s bad. I will be uninstalling the app
2025-06-13
This Shop 100% my favourite!
My daughter is having her tenth birthday on the 18 June (next Wednesday 2025) and I asked her what she wanted and she immediately said Zara, she is so excited to get it.
2025-05-29
Too abstract
Always happy with the purchase but I always struggle when I’m on the website. I Can never relate to the models.
Its a bit too abstract. In the kindest way possible they don’t compliment ZARA clothing.
2025-05-24
Challenging
App is very hard to search
2025-05-18
Good app but needs updating
Needs to be a more easy way of browsing.
2025-04-23
App drops out
Every time I open the app it says something has gone wrong and to try again later. Updating has not helped
2025-04-23
Simply order not received so will update
So far ok
2025-02-09
Latest release
The latest app update is awful. The images are dark I have to turn my phone brightness all the way up. The layout is confusing.. I want to see the items not a closeup on a model who doesn’t even show the clothes. To get to my favorites or saved items I have to go through a lot of steps, where’s the ux in that?! I thought they would want me to access my shopping list easily.. it’s just bad all over.
2024-12-14
Could be better…….?
Well IMO, I’m not really into their clothes but this review is about the app…. It can get a bit confusing, and needs a lot of rebooting…. But other than that……. 🤷♀️
2024-12-06
Poorly constructed app
App is always really slow & glitchy. Don’t bother.
2024-10-14
Stop adjusting my brightness!!!!!
Rubbish app, always put the brightness too the top.
Deleted it.
I don’t need to shop in an app that’s bad to my eyes only because they want to made their rubbish photos looks better. Stupid
2024-10-02
Hard to read
The pale grey font makes the text hard to read.
2024-09-10
Up to trend!
Now I know why so many of the fashionable NewYorkers who are interviewed on the street about their gear, mostly say “it’s from Zara”
2024-08-24
Beautiful suede
These shoes are really sweet beautiful suede really comfortable and I was quite surprised. I will definitely get another pair and a different colour
2024-08-16
5 stars
Great app
2024-08-07
Orders of suits
This app is quite hard to follow, the writing is too light, it does not tell you if it is Slim suit or not , nowhere to find very bad for a large company like Zara, I order my now I am hoping that it will be slim I did click in slim pants but anyway very hard and no support AI support is totally unacceptable
2024-08-04
Frustrating and not user-friendly
The app is more of a “look-book” than an e-commerce platform. It’s trying to be different, but it doing so it’s not user-friendly and frustrating to use. It’s such a shame because I love Zara fashion but I refuse to shop via the app.
2024-07-19
Glitchy as
I was trying to put in my address and it kept reloading the page when I was part way though. I also tried too sign up for an account in the app and it didn’t let me put in a password. It wouldn’t bring up the keyboard.
2024-05-17
Returns & manager of chadstone.
I went to swap a white singlet top $17.95 from a medium to a large size because it didn’t fit. It wasn’t tried on until a bit later after my purchase but it got a bit colder & I needed to wear it. There was an identical one & the same price. The store manager would not let me swap it because it was 2 weeks past the return date. She said it wasn’t exactly identical and it’s their policy. I find this very petty and unfair. I was extremely polite the whole conversation. I even offered to buy something more expensive if I could have a credit. I was left feeling so unheard or seen. I had presumed at least a month for a return was acceptable as most places have this but found out it’s 2weeks. The money isn’t the point it’s the … I don’t care feeling I got.
2024-05-16
Zara online chat is terrible
The app keeps crashing and the messages don’t get delivered. The chat is waste of time
2024-04-17
Chat is hard
Chat consistently pause and closes very buggy.
2024-04-16
Too pricy for the quality of clothes.
Zara was good before. Now it has up its game.
Looks like backyard designers running job.
Thanks
2024-04-07
So sick of the account page
You guys seriously all need to get back in your office and’s just Try and create a new account with what you have got.
I haven’t bought anything on your app because it won’t let me log in nor create an account!
2023-12-24
Supports genocide
Supporters of crimes committed against the Palestine people
2023-12-11
Racist
I was a big fan of zara fashion so far but they have crossed the limit recently by doing ad location which resembles the recently destruction of Gaza in recent war with Israel. I know zara will justify with non-sense context but intentionally chosen and cretes the scenes which really hurts the muslim population all around the world. Remember one thing you can do anything with the money but you can’t destroy the courage of palestinian. From river to see the palentine will be free.💪🏼💪🏼
2023-11-14
Frustrating Experience
Couldn't finalise cart, had to go through a tonne of questions to finally speak to someone on live chat. They gave me something to troubleshoot but soon as i exited out to troubleshoot their suggestion, you lose you live chat. Ended up deleting and reinstalling app to finally finalise purchase.
I then paid express shipping only to get an email showing that only 1 of 3 items, can arrive express. So now i have only half an outfit arriving in time.
Really crappy customer service experience
2023-10-05
I love Zara
Simply the best affordable fashion available! The app is brilliant and easy to use although sometimes the stock search results aren’t matching with what is actually in store so call them first, if possible, to check before making a trip for something particular.
2023-08-21
Easy to purchase from overseas
Been buying for our family living overseas. Love the fast service and easy exchange if required.
2023-07-24
Simplification is required
As i open the app feel that this app should be more simpler to use please make proper section in genders and editions very hard find the categories. You should let people what thing they want . It should not be a designer’s portfolio it should be clothing brands app.
2023-06-24
The Clothes and Bags are amazing
Your mid-season Sale happens just before my Birthday. The end of year sale is after Christmas. What great times to add to my wardrobe… I will enjoy wearing these clothes and hand bags…. But don’t tell my husband…. Lol…
2023-02-05
Poor customer service in change rooms
I went into the the Melbourne CBD store on Friday and the service in the fitting rooms was extremely disappointing.
The change room attendant said that they were too busy to go and get my size off the floor and that I would have to go and get it myself .
Not good enough
The customer service at the pay counter is always amazing .
2022-11-30
Horrible customer service
Black Friday sale on the app. Starting at 8pm. I purchased my cart with the sale prices as soon as the app allowed me to enter. At 8:01. Literally as soon as it began.
You’d think it’d be first in best dressed? Simple, look at the time of the order and the person who ordered first gets it first. Apparently that’s too hard for Zara. I get an email a week later telling me my order has been cancelled because they couldn’t find the items in “all their distribution centres”. But wait a sec? I went onto their app and found that the sizes I wanted are still in stock? They never went out of stock? To make matters even lovelier, I call the help line to see if I can get some help to understand why it’s telling me my items are out of stock when really they’re in stock. The lady was reading from a screen in a monotone voice. “It was out of stock at the time” but why did it allow me to purchase it in the first place? “the stock was replenished quickly” Sooo help a sister out and send me the stuff at the sale price? I said okay. Can I at least go in store and buy the items at the sale price I was originally going to get them for? “no it was a one day sale”. Great, thanks for nothing.
2022-06-22
Great… but could be better
The only thing I didn’t like was the constant emptying of my cart. Including when trying to rest my password it wiped my items. Other than that I would have given the app a 5 star rating.
2022-06-22
Zara sale
The app for the sale was difficult to use. It kept saying an item I had chosen was out of stock. However, the app did not show which item it was for me to delete. I also chose collect in store but it kept shifting out of that choice. Had to finally choose home and again I had to try many times before it let me pay up.
2022-05-14
My go to.
Zara is my go to fashion heaven. For styles that are different and made of quality materials, it’s the place to go. I have also enjoyed using the online app since the pandemic. It has never let me down.
My orders have always arrived on time and packaged well. Thank you Zara. I’ll be hanging around for a while yet.
2021-12-20
SPNB annoying
Very difficult app to shop with. Like website, awful experience, nothing flows, search function doesn’t work efficiently
2021-12-15
“ONE OF A KIND” & “Quality always matters”
“The” best ,quality & unique fashionable product u can ever find in these whole world I find it’s Zara,I Just love Zara stuffs top to bottom; deep down for the basement of my heart,it’s always worth buying ,though I my just a regular customer but my genuine opinion is ,I guarantee u will never regret or get disappointed wearing the stuff u find in Zara. I genuinely want to thank& respect to all the personal for their vision ,dedication,handwork making such a wonderful company.
2021-11-26
I feel like my head is in a maze
Poorly designed catalogue for browsing that leaves you feeling more confused about where you are and what you want than at the start.
Unfriendly app to use
I find it’s too fancy for smartphone based browsing and always having the need to use a desktop or laptop to get my head around what’s on offer in their catalogue.
Their menus have confusing headings and the app in general is glitchy and slow.
2021-11-24
Very satisfied
This app is very easy to use and I love that it has the tracking system for delivery and lots of purchase options which are very useful.
2021-08-08
Zara app is amazing!
I do not usually write reviews but I’ve been a fan of Zara’s and shop quite a bit at the store. During lockdown, I’ve been shopping a lot through the app and it has just amazed me. The ease of purchases and specially returns is commendable. Easy to use features and quite hassle free. Totally love it!
2021-08-06
Amazing App
I’m so glad I found this app, it’s so easy to use and so reliable. Being able to get my Zara favorites delivered to my door is just perfect, by the way what a quick delivery, received my goodies 2 days after I purchased wow 🤩 I’m very used to Zara sizes so I know exactly what to get it will never be wrong.
2021-03-24
Mostly great
I use this app a lot and it is easy to use - however I get notifications of new releases etc but there doesn’t seem to be a way to clear the notifications, even after you’ve entered the app, seen the alert, etc. it’s a little annoying
2021-02-28
Effective & easy to navigate
Love this app as I can also use it in store. Zara is that one place where if you see something you love, but you don’t buy it there and then, good luck ever finding it again. When I’m instore I scan the barcode and it appears on the screen. Then I can save it to my wish list and go home to ponder over making the purchase. The only downside is that Zara don’t have Afterpay. Literally the only retail store in the country that dont have a buy now pay later service. What’s the hold up?
2021-02-25
Crashed while checking purchases
After the new update it crashed as soon as you clicked on purchase.
2020-12-09
Worst App Ever
Zara has the worst app ever and their customer service and delivery service are much worse than their app.I was left stranded after my purchase whatsoever no updates on the status of my delivery. When I rang and enquire about it I was told that it was still in warehouse and that I will receive a confirmation from them by that afternoon when my things will be delivered to me and yet no updates on delivery no calls nothing I’m sorry to say this but I don’t recommend shopping with Zara.
2020-11-20
Efficient App!
This has got to be one of the best apps I’ve used for shopping online - the user friendliness of the app, it’s efficiencies and way of making the shopping experience easy from purchase to returns is utterly amazing. The local Australian companies should be taking pointers from Zara.
2020-11-20
Excellent App
I absolutely love the Zara app there is scarcely a day that I don’t scroll through it. It is easy to navigate even for an oldie like me. Their clothes are the best I have been buying an article of clothing almost weekly. The speed that they arrive is fantastic and I live on the coast. I love wearing Zara clothes which are up too date with the current fashion and they do have a lot of XL sizes.
2020-11-02
Amazing!
To be honest I don’t like Zara’s layout of shopping. It’s weird and I just want to scroll through the clothes normally not weird photos around. Besides that it’s pretty good to use as you can purchase through the app and it’s just easy as you can save clothing for later too :)
2020-10-07
Very dissappointed
I have had very bad experience shopping with Zara being such a big brand the online shopping is terribleEvery time I have stuff in my basket and I go in and continue my shopping my stuff gets wiped away this can be very frustrating as it should be the same experience that we get as if we were shopping in store if we were shopping in store we would have our things in a shopping trolley and no one else would be touching it untilUntil we go to checkout I’m finding it very inconvenient as I do a lot of shopping for my children and then I also like to look stuff for myself but this is not an option as things get wiped away and not put on hold as you do your shopping it should be hold and u give tome at least time to shop around and do more
Shopping. I have been told from friends that this is a case but never actually experienced it myself as I feel like this needs to be a big change in your online shopping otherwise you’re going to have many people not unhappy customers especially online.
2020-08-16
My favourite
Zara is definitely my favourite brand, not just because of their great products also for their customer service. As a busy mum, buying online and easy return policy is what would make my shopping easy and without any hesitation. Thank you and please don’t change
2020-06-24
Fickle app
I find that this app works sometimes and not others: example have bought items at my current address and now when attempting to purchase over the last 5 days that I keep receiving comments that my address is not a valid “drop off point” - therefore sent email off to the HELP people with this comment and still nothing to date...not like ZARA at all...disappointing...still love ZARA nonetheless!
2020-06-13
Great app very convenient
I’ve been using this app to avoid going into the shops and it’s easy to use and navigate. My only complaint is the brightness of the screen where I check my orders, it’s extremely bright it triggers my migraines! Couldn’t lower the brightness in any way ! Please fix it.
2020-04-04
Depressed and sad looking Catalogue Models.
In this sad time of lockdown and uncertainty, it has made me quite sad and anxious viewing your aap. I can’t look anymore, too sad- all your models look like they’d rather jump off a bridge than model Zara Clothing. Why the lack of smiles?
Not uplifting.
Not sexy, not arty, not NICE. Depressing.😞
Trinny is a great and happy ambassador for your label, and due to her uplifting manner, I was encoured to download the aap, to sauce some of her pieces.😩too much. Awful.
Think I’ll just watch Trinny.😳
2020-01-30
Everything is so easy
It does take a while to get used to the interface of the app when browsing for clothes but once you get used to it, it is amazing! So many things you could do with this app, such as finding an article of clothing from a photo and even the return/exchange process was so easy! I have no idea why I didn’t use the Zara app earlier
2019-12-13
The worst customer service
Rude arrogant customer service. Refused to deliver my order even though my address is inner city Sydney. Did not communicate that my order would not be delivered I had to contact them 4 times. Had to wait over 2 weeks for refund. So bad. What is the use of online ordering if they won’t deliver. Taking money under false pretences
2019-08-21
Improved but still room for improvement
There needs to be an option to filter size after a search, particularly because a lot of larger sizes are out of stock, or don’t exist for particular styles. Could there also be an option to notify the customers when something is back in stock if the item or size isn’t available. The iconic app does this and makes for a smother shopping experience.
2019-06-19
Excellent app
Zara app is excellent and handy. Variety of items are available through this app. Even the ones not in store. Only thing is the delivery service they use is toll service, which doesn’t allow you to leave instructions for the parcel, Incase you aren’t home or you can’t know the whereabouts of the parcel by calling up or get an estimation about the timeframe of delivery. That’s the only downside in terms of choice of courier service atleast here in Perth. Would have been better if Zara switches to Aus post as they are more convenient courier services.
2019-04-09
Extremely hard to navigate
I absolutely love your brand, but both the website and this app in my opinion are not user friendly! I can’t even scroll anything without accidentally pressing on an item that I actually don’t want to look at ( the scrolling feature is so sensitive that I literally open up new windows to look at items I’m not interested in. It’s exceptionally frustrating and I usually give up scrolling! Please fix this!
2019-02-17
Amazing
Zara always amazes me, no matter which country I’m in there’s always something interesting I find & it is one of the only brands that fit me well without any alterations. Great prices & the staff are always on hand in store when needed.
2019-02-10
Clean interface at the expense of functionality
It’s a lovely looking site but difficult to navigate, the clean interface is too clean making it difficult to find shopping cart. There is a missed opportunity to communicate more regularly with customers through notifications. Otherwise great.
2018-12-26
Love it!
Easy to use! I got a notification that their boxing day sale is already ongoing at 9pm, December 25th! Thanks to this app because I bought the clothes earlier! It's sold out the next day lol! Better to download this app than using website if you're into online shopping! 👍
2018-12-05
Totally Fabulous
How boring other brands have become! Weekly updates from Zara are utterly divine and I find myself buying so much more online than I otherwise would. I love the size selection App. It is impressively accurate. Love the range, love the close ups. Love the suggested matches of outfits. Love 💋
2018-11-29
Love! Shipping Notes/Msg required tho.
Items categories well. Easy to manoeuvre. My only ‘complain’ is adding a field/space for shipping msg would be nice. So buyer can write a note to the delivery guy where to leave parcels at. I do a lot of online shopping, and it has always works—Leaving a shipping msg has help me let the delivery guy know where to leave the parcels where it safe without having to pick up my parcels at the pick up point every time—which can be annoying :)
2018-11-04
Not user friendly
Only can view max 4 items on the screen at a time which means too much scrolling! Filter doesn’t work either to narrow items down by sizes/colours.
2018-09-27
I love it
I liked that it’s convenient and the product availability is high, some of the items that I purchased I couldn’t find my size or even find them in the actual store so thumbs up for online shopping. Also i liked the way the Items categorized. But i didn’t like that if got some stuff in the shopping bag and I didn’t place the order within hour it all goes away 🤔
2018-09-03
Donna
I love this app so easy to use, returns are simple as are purchases.I love the free returns when you either don’t like the item or it’s to big or small. Highly recommended if your a Zara fan like me!
2018-05-10
Best clothing store app
App is extremely easy to use. Everything is very clear, wish they had zip pay on it but other than that it is amazing. Everytime I go on the app I end up buying something. Loveeeee it
2018-04-11
Change delivery service!
TOLL delivery is awful and doesn’t even try to deliver, just puts a slip in the mail box saying they ‘tried’ and then tries to argue you should stay home all day in order to receive the parcel even though you were home and waiting for it. To then be on hold for an hour with customer service for them to tell you they do not know where the order is but it should be delivered that day (a week later than it was suppose to) and then it still does not arrive!!!
Switch to Australia Post honestly, TOLL is garbage.
2018-03-22
Layout isn’t very user friendly
This app seems to be too focused on aesthetics rather than usability. Layout and functionality is not intuitive, photos of clothes used in thumbnails don’t show the item enough to see what it looks like (a photo of a top where you can only see the collar isn’t very helpful), and there needs to be some option to filter or sort items.
2018-03-14
Love Zara ❤️
Very user friendly. Love the layout. Would be 5 stars if you included a “Wish List” option too. Apart from that I’m so super happy that we finally get to shop online via an App in Australia! Also stoked that it includes all seasons! I’m a huge Zara fan & only ever shop in Zara. Thank you for finally bringing this out in Australia ❤️
2018-03-14
Glad Australia has been included finally
Something I would love to see added to the app is a Wishlist section. Somewhere we can save products that we love but cannot buy immediately. A brand with so many options needs this feature because it is frustrating to search for an item you once saw amongst the mass of products online.