Mac support poor
–
Andy J Davison –
2024-03-23
Version 10.17
The app allows you to start, and then says that the device (a macbook pro) doesn't meet the content protection standards. OK, so I'll go somewhere else. Thanks.
Updating
-7
-1
+1
±0
-5
-1
+3
±0
iPhone Screenshots
iPad Screenshots
Description
Watch movies, TV, and sports, including Amazon Originals like The Lord of the Rings: The Rings of Power, The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.
App features:
• Download videos to watch offline.
• Rent or buy new-release movies and popular TV shows (availability varies by marketplace).
• Cast from your phone or tablet to the big screen with Chromecast.
• Multi-user profiles allow creating personalized entertainment experiences.
• Go behind the scenes of movies and TV shows with exclusive X-Ray access, powered by IMDb.
• Watch on Apple TV by downloading the separate tvOS app (requires Apple TV 3rd generation or later).
The Prime Video app is now available on Mac by downloading the separate macOS app (requires macOS Big Sur 11.4 or later)
If you subscribe to Prime Video via iTunes (where available), payment is charged to your iTunes Account at confirmation of purchase and your membership automatically renews monthly unless auto-renewal is turned off at least 24 hours before the end of the then current plan period. Your account is charged for renewal within 24 hours before the end of each plan period at the rate of your selected plan. Manage your subscription and turn off auto-renewal anytime by going to My Account or through iTunes.
For customers located within the European Union, United Kingdom or Brazil: By using this app, you agree to Amazon’s Conditions of Use and Prime Video’s Terms of Use found here: www.primevideo.com/ww-av-legal-home. Please see our Privacy Notice, our Cookies Notice and our Interest-Based Ads Notice found here: www.primevideo.com/ww-av-legal-home.
For all other customers: By using this app, you agree to Amazon’s Conditions of Use, Privacy Notice and Prime Video’s Terms of Use found here: www.primevideo.com/ww-av-legal-home.
What's New in Version 10.18
Bug fixes and performance improvements
Seller
Name
AMZN Mobile LLC
Information
Developer
Categories
Version
10.18
Size
154.5 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 12+ for the following:
Infrequent/Mild Horror/Fear Themes
Infrequent/Mild Medical/Treatment Information
Infrequent/Mild Cartoon or Fantasy Violence
Infrequent/Mild Alcohol, Tobacco or Drug Use or References
Infrequent/Mild Mature/Suggestive Themes
Infrequent/Mild Sexual Content and Nudity
Infrequent/Mild Profanity or Crude Humour
Infrequent/Mild Realistic Violence
Compatibility
iOS 15.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Mac Desktop
Languages
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish
App Store: Customer Ratings
All Versions
4.7 (101,948 Ratings)
App Store: Customer Reviews
We need more profiles
–
Zac can acts –
2024-03-16
Version 10.17
There are many ok profile icons but I think we need hazbin hotel profile icons and so many more new ones because the ones we have now are not the best.
PURE GOLD
–
dbz creator –
2024-03-11
Version 10.16.2
LOVE THIS APP SOOOOO GOOD!!
Downloads not working
–
Swainoes –
2024-03-09
Version 10.16.2
Trying to download the latest content which will never download. Have the latest update. Rubbish!
A lot of hard work paying off
–
Nathanh29 –
2024-03-07
Version 10.16.2
The Amazon team have clearly done a lot of work on this app. It works extremely well and gets you to where you need to go, the content, extremely well.
Also works particularly well with Chromecast
half a platform
–
Frogboard –
2024-03-04
Version 10.16
The annoying thing is that you pay to use the platform, but then have to rent or buy things too. Just give us a price to access everything. How much money do billionaire platform oweners need to make from the little guys?
No good
–
Kea9696 –
2024-02-29
Version 10.16.1
Runs terrible
Poor user experience, horrible app
–
jnd_au –
2024-02-27
Version 10.16
One of the worst app designs of any streaming service. Hard to use, lacking features, and the search is useless nonsense. Many titles not available in Australia.
????
–
ploljkjsjsis –
2024-02-26
Version 10.15.1
Why do I pay for a subscription and can only access half of the episodes because the “this video is currently unavailable” I might as well not pay if I can’t watch the whole season of the show I like. Please fix this issue !!!!
Forced trailers aren’t it.
–
Shdbhzhdusjndnf –
2024-02-19
Version 10.15
I’m so sick of skipping trailers/ads on a service that is PAID FOR that I’ve now started watching House MD on Netflix instead. I’m sick of charging my PS controller just to skip trailers.
You need to stop
I won’t be renewing prime video.
Good app, bad regionalisation
–
nick60748 –
2024-02-18
Version 10.15
App is technically good. If you can find the show you want to watch it streams fast and in high quality.
The problem is with finding shows. I see on facebook that Strange New Worlds Season 3 is ready to watch on Paramount Plus. Not in Australia it isn’t!
And why are there four Top Gear shows with different (non-consecutive) seasons in them?!
Prime
–
kaycandgems –
2024-02-11
Version 10.14.1
Can you put all the Harry Potter movies on prime?🙏🏻🥺
This is Amazon, yet . . .
–
gavsouthern –
2024-02-10
Version 10.14.1
We tried it for about 2 years.
The shows are ok but, soon enough we were locked out of our own app.
Using the correct password and entering the correct (I'm not a robot) codes, we still couldn't get in
We have not shared our password
What was great before is now *UNUSABLE*
–
Freshwest –
2024-02-10
Version 10.14.1
I’ve just upgraded the app on my iPad 8th gen and found that it’s no longer possible to watch offline. I have always downloaded and watched later while offline. But now all I get is an error message saying "No network connection. Your device's internet connection isn’t working and is required to load details for this title." For goodness’s sake! Why now. It never used to be like that. Prime Video had gone from being a much better app than Netflix's to UNUSABLE. This is AWFUL!!!
Nothing but problems
–
Thesis ridiculous –
2024-02-07
Version 10.14.1
I’ve only ever had negative interactions with Amazon.
The streaming service is no different. Hired movies playing audio but no video, purchases being processed twice, failure to receive items I had purchased.
If something is affiliated with Amazon in any way, I won’t use/buy/free trial it.
It never works the way it’s supposed to and you end up chasing Amazon to get your money back.
If you HAVE to use Amazon Prime, pay with PayPal so the inevitable slog to get refunded will be easier.
👍
–
84563748985 –
2024-02-07
Version 10.14.1
It has Hazbin Hotel auto five star that is all.
Greedy Bezos
–
Statesmanvs –
2024-02-05
Version 10.14.1
I’d give zero stars if possible. Cancelling subscription, how dare you charge more too not have advertising. Disgusting…
Doesn’t appear for my TCL
–
Pop Russell –
2024-02-01
Version 10.14
I’ve got a TCL 75” and just cannot get a download of Prime Video for it. No problem on our Hisense or Samsung, but Prime hasn’t ported to TCL Google Playstore.
Review
–
A14T$& –
2024-01-30
Version 10.13.1
Hard to find the show you are looking for.
Great app
–
Pix83 –
2024-01-30
Version 10.13.1
It’s a really good app but the only bad thing is is that after I downloaded 23 episodes on a show I couldn’t download any more please fix it
Upgrade language
–
real people use this app –
2024-01-28
Version 10.13.1
We need Vietnamese on the subtitles please
WHY IS THERE NO HTTYD 😭
–
Leafyy fann 1# –
2024-01-26
Version 10.13.1
This app is amazing it has everything Netflix doesn’t! But the one thing that disappoints me is that…YOU DONT HAVE HOW TO TRAIN YOUR DRAGON 😭 I have loved it since I was little and I can’t watch it anymore because I can’t get the other apps that you have to watch it on so please consider getting older movies and then maybe more people will download this! Just a thought
Prime Video have a great range of movies for all to enjoy along with a good range of documentaries.
–
janeo5 –
2024-01-26
Version 10.13.1
prime Video have a great range of movies and documentaries for all to enjoy along with all other types of vodeos. I enjoy being able to watch the Romance movies. There is a very good range.
Playback Issues
–
Briezy182 –
2024-01-25
Version 10.13.1
Cannot pause a movie without having to wait 20 minutes for it to respond because of ‘playback issues’ super annoying when you’re paying for the movie!! Not good enough prime. Do better. I want my money back!
Subtitles
–
DNAOTAVI –
2024-01-25
Version 10.13.1
English subtitles are missing, on half the content, then you have an episode with and one without subtitles…then you cannot filter by content with subtitles…Netflix is way better at this…overall is very frustrating…
Add feature too terminate users
–
Qwerticals98 –
2024-01-20
Version 10.13
Add feature to se who’s logged in and to log them off
Apple TV App
–
surengiri –
2024-01-19
Version 10.12
Can you please have a look at Apple TV app, keeps stuck on the loading screen, I have reinstalled apps, deleted it. Nothing works.
Worse streaming app
–
Ad eenuff –
2024-01-14
Version 10.12
How can a streaming service you pay for expect you to watch advertisements with no ad free option.
English language films with only foreign language previews.
–
brad2008au –
2024-01-14
Version 10.12
English language films with only foreign language previews. You are pathetic Prime. How about focusing on getting things right instead of sending me a so called invite that is really information gathering in readiness for your advertising to start hitting us. Treat us with something better than contempt.
Don’t Pay for Amazon Prime
–
Davoth –
2024-01-11
Version 10.12
I paid for a prime subscription over 6 months ago and have lived to regret it. It’s incredibly idiotic that I pay for a subscription yet still have to pay for most movies or tv shows on prime. This is sheer idiocy. I’m already paying for my subscription. Yet Amazon, greedy, demented little piglets that they are, brazenly charge me above average fees for basically anything that isn’t an Amazon Prime production. I’ve done a fair bit of research on this and there’s a lot of people that take issue with your incompetent approach to business so there’s droves of people that are routinely, constantly unsubscribing for just this reason. You morons running this platform and making these decisions are most definitely some of the greediest yet stupidest people on the planet. As if this wasn’t bad enough your app is glitchy and regularly doesn’t work. So in light of the sizeable two issues listed above… WHAT AM I PAYING YOUR DUMB ARSES FOR?
I won’t be renewing my prime subscription and I will be advising any family, friends and coworkers just how redundant, pointless and useless your stupid prime membership really is. Get bent Amazon.
Stupid
–
LMAFOATDA –
2024-01-10
Version 10.12
Seriously need to remove “ are you still watching” its useless pointless and if someone werent watching they’d probably turn it off
Rent or buy
–
spaztastic87 –
2024-01-08
Version 10.12
The fact you pay monthly to watch what ever is to offer. Now you have to pay to watch new/old movies and shows to rent or buy them. It’s a streaming platform you pay money monthly. There should be no rent or buy!
Good content but…..
–
Karkee1997 –
2024-01-06
Version 10.12
The content in amazon prime is good but the app crashes a lot and sometimes the app does not respond. If they fix this then it’s all good.
not worth it
–
jjxhdisoepckc –
2024-01-04
Version 10.12
it has a lot of movies and tv shows on there but its ridiculous how you still have to pay to watch some content. you’re already paying monthly to have the streaming service and its just extra money to watch a different film.
Not as good as Netflix.
–
leader4christ –
2024-01-02
Version 10.12
I like the shows but not the interruptions between episodes showing other shows. I wish there was a way to turn it off.
Netflix doesn’t hassle me with other shows. It shows options at the Home Screen and I find shows that actually interest me there. I don’t need to have shows advertised, if I wanted to pay for show adverts I’d watch regular tv.
I get most people may like the interruptions, but not for me.
unavailability
–
kwjwoskwjw –
2024-01-02
Version 10.12
the app has multiple videos in a series unavailable
App is broken
–
Hurbjuddbb –
2024-01-02
Version 10.12
You can’t get subtitles for non English language vocabulary
I don’t recommend this app
–
Ikemon.tv –
2023-12-31
Version 10.12
There are lots of cool stuff to watch on this app but I wasn’t able to watch any of it.
Burger
–
Pat battle –
2023-12-30
Version 10.12
Burger🍔
Rip off!
–
Smyley.77 –
2023-12-27
Version 10.12
You pay a subscription, but then still have to pay “to rent” a video EACH TIME! If I had known that, I wouldn’t have subscribed. I will not be renewing, there’s plenty of other streaming platforms that don’t mislead you.
Useless customer services
–
Thui Amazon prime –
2023-12-24
Version 10.12
Hopeless Amazon prime I did purchase ₹300 pack my money got deducted but prime videos ain’t playing it’s been 1 month now I still did got refund and customer service are cheap af no help just keep asking to recharge again and it will work
Terrible
–
Super bad. –
2023-12-23
Version 10.12
I can’t even watch minions without paying.
Videos not playing
–
09i1235eh –
2023-12-22
Version 10.12
I am trying to watch heartland on prime and half of the videos are not letting me play them. They say that the video is currently unavailable and I am not able to watch them. This is very frustrating as I am paying for this and I’m not able to watch programs. I am very disappointed and hope that you will be able to do something about this issue.
Bad app ui
–
holdfast545 –
2023-12-22
Version 10.12
Also rented a movie downloaded it on my iPhone then couldn’t download it anywhere else!
Sub Titles
–
RaySimmonds –
2023-12-21
Version 10.12
Why on earth do shows start broadcasting sub titles in Spanish? Watching the series Monk and all of sudden without changing the settings the nest episode will have Spanish sub titles- why? Extremely annoying having this distraction, I don’t speak a word of Spanish.
AMAZING BUT..
–
Jejs26 –
2023-12-20
Version 10.12
SO GOOD BUT PLEASEEE GET MUMMY IM A ZOMBIE BACK IM BEGGING YOU IT SAYS ITS “not available”
Cant sign in
–
unbeatable bros –
2023-12-18
Version 10.11.1
I recently made an account, payed for the subscription and then went for a walk. When I came back to watch a movie, it had signed me out and I couldn’t log back in as it was saying account not found. Trash
Best movie app
–
bfdkkjf –
2023-12-14
Version 10.11.1
Very smooth and fantastic video quality, works so good on my PlayStation. 30 day trial version is really good.
Yay for skip buttons!
–
DisappointedInOz –
2023-12-02
Version 10.10.3
Thank you for including skip intro and credit buttons! Now it’s the perfect app!
the app isnt working
–
AppleMacPerson –
2023-12-02
Version 10.10.3
I enjoy prime but the app doesnt work and always freezes on my phone which is a iPhone 14 so this shouldnt be happening. please fix your app to work better.
Unable to change profile
–
unefemme04 –
2023-11-28
Version 10.9.1
Have been watching prime for years. Few weeks ago, I’m not able to change user profile in iPad Pro. It works fine in other iPads and iPhones. But with iPad Pro, it doesn’t allow me to change the profiles. I have to uninstall and install the app everytime just to change the user profile. Any idea how to rectify this?
The worst app ever
–
Dr.MohamedAlharthi –
2023-10-28
Version 10.8
I subscribed to Prime video to enjoy watching movies but unfortunately it keeps logging me back off and when it does, ain’t no way I can regain access to my account without calling the worse customer service on the planet, who on the other side, will continue to give me hard time to validate my account. The agent was in investigation mode and was asking some lethal cross examination to simply verify that it’s me who owns the account. So I said it’s not worth it. I cancelled my subscription right after the call. Won’t subscribe again. Won’t recommend to anyone.
Awful when offline
–
BorisTheLame –
2023-09-20
Version 10.5.1
Like most streaming apps, you have the option to download movies or shows if you are planning on going on a long plane ride, or a trip where you may not have wi if or internet. This app allows you to download the shows, but does not let you access locally downloaded content unless you have an internet connection. Makes the whole downloading process pointless. Biggest gripe, this issue has been around for two years and it has not been fixed.
This streaming service from a tech leader!!!
–
Sabhari –
2023-09-11
Version 9.8.2
What a bummer of a streaming service!?!? Even if you can put up with the lacklustre content, the interface, both app and smart TV, is super underwhelming and extraordinarily mediocre. The mobile app doesn’t even let you drag through the timeline. The app in general doesn’t promote the latest content based on viewing preferences, it doesn’t curate content based on views, it doesn’t give you an option to rate content, the interface is extremely clunky where it goes to the home page when you hit back, and the list goes on…
If you’re even planning to compete with other streaming services, now is the time to pull your socks up.
WTH!? Why the uncontrollable screen rotations? v 10.3.2
–
Grumpy Happy Scowl Joy –
2023-08-23
This version should come with a 🚨 seizure alert 🚨
I regret trying to select a scene through XRAY. The screen kept rotating from landscape to portrait, back again, and then upside down. This is not how controls are supposed work, moving all over the screen and inducing vertigo. Just let me select a scene from landscape, please! I’d be happy to go back to the previous version that froze and had to be rebooted all the time. That was way better than this.
⭐️ ⭐️ is being generous
Not that good
–
BroWithJustice –
2023-07-30
If your a kid that’s 10 to 13 or something like that, there’s nothing for you. Most of the stuff on the kids channel is for toddlers and the adult one isn’t suitable for kids. Also when I searched movies, it didn’t come up, but when I searched it with Siri it said I could watch it here. It’s also missing movies in sequels like Alvin and the Chipmunks. I wouldn’t really recommend it when there’s other ways to watch the same things.
Bring back “free to me” toggle
–
CoreyAus82 –
2023-06-16
The new UI for Prime Video is awful. It feels like a sales catalogue not a streaming platform. Too much space taken up by rent this or purchase that subscription. I could’ve maybe handled it when there was the free to me toggle that cleared it all away when I want to just look at what my monthly payment entitled me to.
If this isn’t fixed pretty quick - I’ll be unsubscribing and based on the comments I’m seeing - so will a lot of other people!
A little bit of advertising other things can be nice and I’ve tried one or two of the subscription add ons, but A) not being able to link existing subscriptions not the same product you offer just becomes annoying to see what you have to go to another app for and B) it’s too much of the real estate taken up.
Finally the large format makes utilising the space more difficult and cumbersome. I used to see much more on one screen.
Whoever approved UI experience testing results should be fired over this massive stuff up!
Apple TV app lacking
–
Mickeyd gold coast –
2023-04-25
Apple TV app, Cant search forward and backward properly when watching something, its been known for ages nothings been done about it, simply change it back so we can quick search. Give us the chance to turn off the ads on the Apple TV app, we can choose free for me on the mobile app why cant we for the Apple TV app, 50 percent of the stuff on the Apple TV app is stuff thats not free and is essentially advertising. Fix the rewind forward function! Enough with the double tap wait as long as you wait on a VHS PLAYER!
Disappointed
–
possumx7 –
2023-04-10
I was very happy with prime in the beginning but when I went to watch, for example: Chicago fire 9th season you couldn’t watch any more until you subscribe to that channel, problem is even if I did I still couldn’t get it in Australia so there’s no point. That’s just 1 program. They’ve done it for a few other tv shows. I’m on the verge of canceling my prime as there’s nothing more frustrating than been half way through a series and you can’t go further. No I’m on the lookout for an app that has them all without pushing the purse stings further. Better not to have any. Saves money and stress.
Updated review working now
–
Ozwave –
2023-03-31
Update: they fixed it so adjusting my review to reflect this so has gone from a 1 star to a 4 ⭐️ why u ask cause the menu in the app requires lots of clicks to go back to where u were so app still needs refining
Running this app on my apple tv & u can see the preview video but as soon as u go start to watch anything on it u have sound but no picture yet if u pause & timeshift with the remote u can see the mini picture but the main whole screen is dark gray, updated app restarted apple tv box, restarted tv everything but this app still broken on apple tv. Now every other streaming app I have works fine ie netflix, binge, stan etc but this Prime one is broken so fix it plz. Thanks, I will adjust review when I see its fixed & working as it should.
Over charge
–
Bailey Blackburn –
2022-11-27
At least 6x in the month when it’s not the due date for my subscription prime video charge my bank multiple times for the money but not due til the start of next month I have to make sure I have no accessible funds in my account other they will steal it and my last account had over $200 of movies bought and paid for but when I could pay for my account for a month they got rid of em all and told me I had to start a new account even though I just renewed the subscription they said it was my banks job good app with shows but terrible service and theivery
Great way to survive winter.
–
wally monster –
2022-11-04
Prime is a great service for people as it provides an amazing range of films and tv programs to engage everyone! I have watched whole runs of different series and discovered fabulous actors, writers and the values from the early 90’s to today. This also shows cultural and social changes especially for women, gay and trans people and how openly they were invisible or derided in scripts and how this changed over thirty plus years. Way to go Prime! As someone whose mobility is compromised and wet weather increases pain, Prime has made many a dreary day pass quickly. I also have Netflix, Stan, Disney and Apple courtesy of my generous daughters but I spend most of my time with Prime. Thank you for your great programming.
Hardly loads
–
Steak fizziola –
2022-10-04
I brought a new Samsung smart tv and 95% of the time I cannot load the app even though it was already installed on my tv when I got it,if I’m lucky I get “oops something went wrong” but most times I just end up with a black screen. I have to turn my tv off and reset everything and try again,sometimes several times before it will work. I never have a problem loading Binge or Netflix. So frustrating!
Rating
–
KiwiHulk –
2022-08-26
I just don’t like the user friendly purchase part of your app I’ve nearly got a hundred movies in my list very annoying to have to scroll through. Should have a better set up than that. I noticed a lot of other customers making a comment about the same related issue. But nothing has been done about very sad. If the my stuff section is fitted for the customer. It would probably be best if I stopped buying movies from your service
Great shows for biding time only on Prime Video
–
Nick of time. –
2022-08-19
It has been something of a revelation to find I could watch movies on my iPad or on my iPhone provided one had the time. My wife and I had been travelling overseas for 4 months, constantly on the move with some quiet down time along the way and they were the moments I reached for the iPad and watched a show till our next move to the next town or country. Thank you Prime Video for helping me to bide time. Regards Nicholas SPARTALIS 😇
Good but needs an edit
–
Esther oz –
2022-07-16
I think the pictures could be a little bigger in the menu plus when i click the free to me button it still shows movies to buy/rent. Also in my watch list when you go into a movie to read the details and come out again it goes back to the top of the list again which is very frustrating when youre near the bottom
Rubbish service
–
G-L-H-65 –
2022-07-06
I’m really disappointed having to offer this poor review. Prime’s content is good and I’ve not experienced streaming problems when I’ve been able to log in. But look out if you experience an account problem. The steps to solve it go round and round and round without resolution. And good luck if call them. They apologise for not being able to help and assure you of an email within 24 to 48 hours which NEVER comes. I’ve called them no less than 5 times. So a couple of weeks without being able to log in. It’s beyond belief that something so simple can be this hard. I give up.
Fantastic some good shows well done guys and ladies
–
Gove1957 –
2022-05-31
The shows are very good albeit very small we don’t see as much as what the Americans see which is disappointing we should be seeing a bit more content as they say Australia is number one and America is number 10 and that’s why we don’t get a lot but what we do get is okay keep up the good work
Slick. No gripes. I like it.
–
TimC67 –
2022-05-22
This is a good app with a good array of content. If you want to watch their content, pay, it’s a hassle free experience. I’ve stopped & started several times.
Only thing to watch is it is surprisingly easy to buy by mistake. Simple resolution.
Didn’t touch the mistaken purchase, & contacted customer support immediately. Again, no hassles.
Can’t ask for better than that.
4 stars instead of 5, ‘cause 5 is for fans & 1 is for haters.
Interfaces really need a re-think.
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TheDancingNerd –
2022-04-18
While the volume of content available is awesome, the interfaces are ridiculous. For example, listing individual seasons for a TV show on the home page is stupid - people are looking for the SHOW, not the individual season.
And the fact that you can’t easily turn auto-play on across your entire account for all your devices is just plain inconvenient in this day and age of bingeing.
Bad quality, Lack of Subtitles
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yes_matron –
2022-04-18
I started watching Watership Down on prime and had to turn it up to a volume level of 72- by comparison, I put the same movie on on Netflix and am now watching it at a volume level of 32. Netflix also had subtitles available which helps me to focus due to autism and Prime hasn’t had them on anything that I’ve watched so far.
This is a very poor effort- it definitely reflects that Netflix has a better grasp of consumers. I am on a free trial with Prime, and since I can’t even hear many of the shows properly, I won’t be renewing.
Amazing App but need’s an Edit Update
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Zeen0Playz01 –
2022-03-24
This is an awesome Streaming app. The massively wide variety of movie’s is very good lots to watch and experience and customer service is amazing.
The only annoyance is navigating through the movie’s i have purchased and downloaded, having to scroll all the way down to watch the 1st part of a movie to then scroll all the way up to watch the 2nd part. Don’t get me wrong i have somewhat gotten used to doing it multiple times but if you guy’s could add an edit option to move movie’s to wherever you’d wish or have movie’s such as Back To The Future all together instead of having to find them everywhere else.
I hope you can do this sometime in the future as I believe it would make me and alot of other customers very happy.
I dont know how to feel about it
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yuh its dojaaa –
2022-03-08
First of all, it is a very good app. It recommends tons of movies and series to watch. However, some movies you have to buy or rent and it can cost up to 30 dollars a movie/series. Second of all, it is crashy and can kick you out of the app multiple times. It is very annoying to keep trying to get into the app and putting the show that i am watching, on and on again. But one thing that i loved about this app is that there is lots of free anime to watch for the subscribers. I give this app a 3/5.
Great
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Best friends for life! –
2022-03-07
This prime video gives you whatever you want because I want to watch the whole season of Thundermans and is it what I said and now I can watch the whole show it’s the best watching thingy ever .make sure you download now because it’s the best ever!!!
Account Suspended
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Salman Dharani –
2022-01-18
Extremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??
Good not awesome
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Vi: 00110110 –
2022-01-01
Love the x-ray, hate the fact most tvs in Oz don’t support it, some issues in hd streaming and sync after minimising on an ipad, good that i can minimise. Still doesn’t compete with Netflix but i do enjoy many originals here. Needs work on their streaming and software, needs a larger selection of “paid for content,” as in i’m paying for prime and nothing here is tech free… dislike the idea they’d have a “free for me” switch as if i didn’t pay to be here.
Paid subscription with ads???
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Khazuals –
2021-10-31
This is not a free service, which is not my problem. My issue is that before every episode or movie you watch, an ad is played. This ruins the feel of being immersed in the content you are watching.
If it was free then fair enough, play the advertisements. But we are paying to watch content on demand and should not have to watch an ad. Yes you can skip it, but it’s annoying to have to open the app to do so.
Also, the subtitles are terrible. Incorrect words are often displayed and almost every caption is missing a space between two words.
Some programs are dated incorrectly. A lot of content state they were made in 2020 but are clearly decades old.
Good choices, but disappointed at the amount of films you need to pay additionally for
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heidib00 –
2021-09-28
I find the software clunky and not particularly intuitive. Good choices though. Bit disappointed that some of the shows we still have to pay for though, I thought the entire idea of having a pay monthly account was to watch waterbed you wanted. Why would I spend extra, I have accounts where I store my bought films, I don’t want to be hunting in multiple platforms to find my films!
Poor or no customer service when things go wrong
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MB<?> –
2021-09-24
I had trouble with the sign on process and things went down hill from there. My account was locked, the system wanted verification of details done online but would not let me log in to provide the details as the account was “On Hold”. No response to my email. No published phone number for Australia. After 2 days I found a contact phone number on an unrelated site. Two calls to the call centre and each time I received a template email with a request for a copy of a paper credit card statement. I’m using a debit card so the online state has an account number rather than the card number. Really not worth the effort. Netflix was so much easier.
Why the German text pop-ups, though.
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Menohappyjan –
2021-09-17
In general, I like the app, the selection etc.
But it’s getting really annoying having German text pop ups while watching in English. Not subtitles. I’m talking about accessibility text (text pop up for a sign, a letter etc). Which is fine, except when the German text actually REPLACES the in-movie English text, which means I miss plot or character information.
A Google search shows it’s not an isolated thing, and has been going on for years. FIX IT.
Would be really helpful
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Kartik Attri –
2021-07-11
Can you add more options in choosing the aspect ratio / video size option, cause I love to watch shows on my iPad and in most of the shows and movies the original aspect ratio uses only half of my screen size while zooming in results in cutting the picture. Would really appreciate it if you could come up with a solution for this.
Adds
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love the expanse –
2021-06-03
I pay for prime, so I don’t have to watch adds or promos, please stop putting adds on when I want to watch a show.
Update better movies that are free, not ones you have to buy. You and Disney are doing it wrong. Just use the original Netflix format. You copied it, and it works!
What’s with the ads?? It’s a subscription service
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Disgruntled purchaser –
2021-01-16
The content is ok, not as diverse as I might hope for but my biggest gripe is the ads. I open the app and ads play, I start an episode of a show or a movie and it plays an ad. Yes I know they are just ads for shows but I am paying for data and don’t really want to pay a cent to watch ads trying to push programs I am not interested in. Where is the option to turn off ads? And more to the point, why isn’t that done automatically when I have the data use settings on the lowest possible to save every possible kilobyte???
Casting functionality needs to be fixed
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faddyj –
2021-01-10
Great content and easy to use, however it constantly fails to detect chrome casts despite every other app that has some form of video player finding the chrome casts perfectly fine. I’ve wasted too much time resetting devices, changing wifi, disconnecting and reconnecting, etc.. trying to get it to find the chrome cast, but it usually results in me just watching something on Netflix instead.
Show that we’re free but are now not free
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death kight –
2020-10-10
So I was watching Spider-Man into the spider verse then I decided to watch it again but it cost money and spider is my favorite so can you just not make spider far from home cost money please I find it quite annoying Netflix you don’t need to pay to watch a show you just need membership but for prime you do need to pay for shows even though you have the membership I think Netflix is then prime plus there is good show for 8+ so I think you should add the amazing world of gumball
or teen titans or Johnny test add more 8+ shows I know this will get more people getting prime video
Please supply Rifftrax movie presentations, with the option to mute the comments.
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Fisho 135 –
2020-09-05
I would like to offer some feedback, but have found it difficult to do this in the right way.
So firstly, as a new subscriber, I am enjoying the service, and can give it a high mark.
I recently found that I could watch the cheesy, “The Sword and the Sorcerer”, movie from 1982. Unfortunately for me, it was shown with, what I felt was juvenile and not funny commentary from “Rifftrax”. This movie, when first released, was not meant to be taken seriously.
Rifftrax’s comments wrecked the movie, and stepped all over the not at all subtle comedy, and non PC attitude of the original, replacing it with pretentious boorish comments.
Whilst I accept that there may be an audience for this, it would be nice if it was possible to watch the original presentation.
Thanks.
Customer service??
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smelly system support –
2020-09-02
I tried to sign up for a free trial 48 hours ago. My account was immediately blocked and I am still waiting to get clarification on what the problem is. I have called customer service twice now in 2 days and no one can tell me anything and have been told I need to wait another 24 to 48 hours for someone else to contact me. How hard is it to sign up for a free trial?
I just want this resolved so I can delete my credit card details from this account before I get charged for something I can’t even use..
Poor memory
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Killer cheif –
2020-08-19
Never remembers what episode I’m up to, especially if I go between Apple TV and iPad! It also gets stuck on an episode for 5-10 episodes before it moves on to where I am really up to, I find this really annoying, especially since I am not good at remembering the episode number myself for every show I’m watching. I feel this is a simple feature that should always work regardless!
Slow and crashy
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Rav5000 –
2020-08-02
It’s a slow app and also crashy on a new Samsung tv. I always get oops something went wrong and then I have reset everything for it to work. Then if I ever airplay something and watch it on another tv it never stores what episode I watched up to. When I watch it from the app again it starts off from the beginning of an episode again. Also when a season finishes it doesn’t go to the first episode of the next season it just ends like there are no more episodes. The app is slow to load and slow to browse videos, the mixing in of paid movies is useless I pay for the content so only show me what’s available to me without paying another $30 to watch another season. Just be more like Netflix...show only the content we are paying to see, I don’t want to rent anything else!
Where's the subtitles?
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Tim4truth –
2020-07-29
How can they release movies that have foreign language for minutes and don't have any subtitles?
Sure there are lots of great movies and series but it's frustrating to be twenty minutes into a movie where there's whole conversations not in English and subtitles only show for when they are speaking English. What gives?
Other than that Prime I feel is better than Netflix which seems to make so many movies and series with constant blood splattering throughout.
Great
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paullafaele –
2020-06-11
I do love this service, so many options which is great.
The only little thing I have a teeny issue with is the movies/ programs showing available but I’m unable to watch because I have to pay for it. I cannot purchase the via my app service.
Good content, great value, basic app
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Deadly Antidote –
2020-06-05
Prime video usually gets 2 or 3 big new movies a month, has some good tv shows, and some AMAZING original content. It is fantastic value for money with a yearly subscription. The video is high quality with no extra charge for 4k. Unfortunately the app really lets it down. There is only 1 user account which makes watching shows more difficult if a family member watches the same show. There is no like/dislike button so the same content shows up even if you already watched it and content that you have no interest in shows in the recommended list. The recently added list shows the same content month after month. There is a lot of bad movies but there are some hidden gems in there, but the app makes it difficult to find. I highly recommend prime video, I just wish the app was better.
Bad content and bad streaming quality
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Dankruze –
2020-05-10
Signed up today. Started watching a show and it took 3 hours to watch a 43 min show. Streaming was start stop despite being on NBN. Other services stream well so this is a waste of money. Will be cancelling tomorrow. Not even worth $6.99. Tried calling them and received the worst customer service with a Filipino who could not speak Understandable English. Please be careful spending money on this. It has near zero unique content. All content can be found on Foxtel or Netflix so there is no point having this
Good content, buggy TV app
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Mat Everywhere –
2020-04-13
Loving some of the original shows, but the subtitle bug on Apple TV is an unending source of frustration. The setting doesn’t hold on Auto, and changes to other languages, or sometimes stops working altogether, unless you stop playing, set the subtitles to a different language, then set it back to Auto, exit the video and app, enter again and resume. You need to re-do this process every time you pause the video, or after ever episode.
Especially frustrating for shows like Man in the High Castle where you need Auto subtitles on quite a bit.
Great value of money
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naj1980 –
2020-04-13
For the price it’s great. I payed for the year so I saved a bit compared to paying per month. There is a lot to watch and some content is in 4K. Refreshing not having to pay more compared to Netflix. Actually quite hard to justify paying for Netflix when you get great content with any other subscription.
Cheap but lacking content
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Pridey31 –
2020-04-12
It is cheap and easy to use, but the content is lacking. Also I signed up for the one month free trial and it was an absolute headache on my laptop and I couldn’t get it to work. When I downloaded the app to my phone which worked very easily, I was charged a monthly subscription when I signed in. I paid it as it was only $3.99. However I’m annoyed that I could get my free month and that it worked perfectly only after paying a subscription. I won’t be using Prime again, you get what you pay for.
Loving it!
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Bananallanah –
2020-02-20
Lots of fabulous content for a really great price. I love the convenience of streaming apps and Prime has all the best features of Netflix, like continuous play when watching a series or the download to watch later feature. And for once, I actually don’t mind the advertisements that come on before watching a show, have discovered many other things I’ve enjoyed watching through these trailers. Would highly recommend Prime...👍👍👍
No directory/index?
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NoSoPro –
2019-11-08
What is most frustrating with the whole setup is the impossibility of seeing exactly what movies and programs are available. It is almost as bad as watching broadcast tv without looking at a schedule. It reminds me more of a labyrinth. A selection of programs are displayed, but too bad if you want to see all available choices. It’s easier to spend my money on buying sets of dvds of worthwhile content.