• Discover the nearest Nespresso points of interest on the store locator (Nespresso Boutiques, retail stores selling Nespresso coffee machines, and coffee capsule recycling points)

Do even more with the app with one of our ‘connected’ machines:

• Get notified when your capsule stock is running low to ensure you never run out

• Navigate through recipes to nurture your inner barista

• Ensure the best coffee experience cup after cup through regular notifications from your machine on when descaling is needed, or the water tank is nearly empty

• Get direct access to machine “How-to” videos

Take advantage of our extensive delivery services*, such as:

• Standard Delivery with option for Saturday Delivery

• Delivery to pick up point or post office branch

• Nespresso Click and Collect

• Nespresso Your Time (choose the most convenient date and time of your delivery)

*Availability and conditions of each service depend on your geographical area

What's New in Version 5.32.3

Bugs fixes and enhancements to improve the stability and performance of the application.

Seller

Name

Nespresso S.A.

URL

http://www.nespresso.com

Information

Developer

Nespresso

Version

5.32.3

Size

145.7 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.3 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Catalan, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian Nynorsk, Polish, Portuguese, Spanish, Swedish

App Store: Customer Ratings

All Versions

4.5 (10,404 Ratings)

App Store: Customer Reviews

Easy to use and convenient

–

Trainingwheelsflybaby

–

2023-11-29

Version 5.32.3

Great App

Just “The Best”

–

Dr Robert Tynan

–

2023-11-23

Version 5.32.3

The Nespresso “App” is the best I’ve used for purchasing their products.

Simple to find, easy to use, effective graphics and sequencing.

Just too easy!

–

The Ruggmeister

–

2023-11-20

Version 5.32.3

I’ve been using this app to order my coffee for almost 2 years now. I’m happy to say that although my favourites are always there, I’m quite often surprised with a new creation and have sampled quite a few of them, to my delight.

Best coffee app

–

joe.Taranto

–

2023-11-18

Version 5.32.3

So easy to use, best coffee capsules ever tasted.

Excellent.

–

Coffee lover ♾️

–

2023-11-09

So easy to use. Order placed & paid in minutes.

It’s ok

–

Fdble

–

2023-11-08

Version 5.32.1

App is good, easy to navigate.

I hate that if you go into the store you get a discount but being a recurring buyer there’s no rewards or point system.

Unbelievably quick delivery

–

Tershe60

–

2023-10-27

Version 5.32.2

Ordered yesterday at around 2:pm, order arrived 30 minutes ago under a day amazing.

WHERE’S MY LOCAL Boutique?

–

THE BIG PINK

–

2023-10-24

Version 5.31.7

Where’s Westfield Carindale’s boutique?

Months later, my local boutique still doesn’t show on the app , even with the latest update!?

Why the only option shown on the app is 14Km away, when the new boutique is less than 2km!?

Previous: WHERE’S MY ORDER?? You must include Order ID N° on the Order Confirmation email as well ! (not just on Order ready, or the Receipt emails) I got two emails on Tue. for two orders, but only got Order is ready email, for one of them! 3 days later, I’m still enquiring about my second order, which “cannot be traced without Order ID”. Yet I got charged twice and got two Order confirmation emails , but these are very vague without an Order ID n° ! Who missed this gaffe ? If you send an order ID n° on the two subsequent emails, WHY NOT on the first email too? Fix this ASAP and deliver my order.

So easy!

–

MichelleF..

–

2023-10-24

Version 5.20.6

Such a quick and easy process when one of my packages was missing a tube of capsules. Phone call took about 3 minutes in total to get the coffee resent. Very impressed!

Need to be able to rate coffee in the app

–

whatadog99

–

2023-10-22

Version 5.31.0

Great app, the only thing missing is the ability to rate the coffee you have tried so your ember what you did or didn’t like for your next purchase

Easy ordering

–

Ex Jobseeker

–

2023-10-19

Version 5.15.1

Suddenly remembered I needed pods so ordered click & collect simple as

Easy peasy coffee

–

SueHG

–

2023-09-29

Version 5.14.0

The app is soooo easy to use. Love it, almost as much as the coffee. Brilliant!!!!!!

Free capsules

–

Me10ow13

–

2023-09-18

Version 5.22.7

I find the app easy to use but I’d rather not have free capsules, and there isn’t a yes or no to accept/decline free capsules.

Veronette.

EXCELLENT App.

–

Julielou.

–

2023-09-16

Version 5.14.1

NESPRESSO App is very user friendly.

I live in Sydney and I order my 92 year old mother’s fave coffee pods, on the App. It is so quick and convenient.

In 5 working days, my mother who lives 1000 kilometres away, country town Victoria, receives her coffee parcel.

. . . . . Always on time. 😊

The app itself is TERRIBLE

–

MrsT2013

–

2023-09-15

Version 5.30.3

You will pretty much always have to delete the app and reinstall it every time you need to connect to your machine. Unfortunately the new machines need the app to set the cleaning functions.

Easy, convenient, fast!

–

Em_d2

–

2023-09-14

Version 5.25.1

Very happy with the app and the customer service altogether ☺️ thank you 🙏🏽

App is useless

–

Rogerthat18

–

2023-09-14

Version 5.29.0

My old credit card expired so I updated my account with the new one. Waited for my usual delivery and nothing arrived so I called their CS - updated card details again and was told I didn’t ‘link’ my new card to my recurring order. CS told me everything was fixed and new order would arrive in next few days.

Waiting… no delivery or email confirmation so I checked my Nespresso account and found no new order had been created and my old credit card details were still in the system !

Tried to change them again myself on my recurring order - came back with error message - an error occurred whilst trying to update details - three times.

I gave up trying to fix the recurring order and just made a single order.

The app is slow and clumsy and it is not immediately clear where credit card details are located in case you need to change them

So hard to use

–

Ma T

–

2023-09-08

Version 5.29.8

Why is this App so hard to use? Continually receive error messages & unable to connect etc. Why have an App if nobody can use it? There are countless previous adverse reviews yet nothing seems to be done about fixing the app. You have closed your Brisbane Mall Boutique for some reason so cannot buy in store. Have to use the web site to get any decent result. The coffee is great, but your App is an absolute failure. Please listen to your customers & fix it or delete it entirely.

If only it let me save my favourites

–

mok1973

–

2023-09-04

Version 5.12.2

The app is adequate but doesn’t offer anything special, imo. It would be great if o could add my own tasting notes, or flag particular flavours as my favourites, but really all this app seems to allow me to do is order, which it does fine.

Very effective and efficient app

–

Anthony Tsoutsa

–

2023-08-31

Version 5.30.1

Excellent app! Easy to navigate, order, check and correct if required and make payment.

What happened to the subscriptions!

–

Ashoiyg

–

2023-08-29

Version 5.21.6

The app is good but the $75 subscription I liked disappeared :(

Clunky liars.

–

Nightbad

–

2023-08-22

Version 5.30.0

Clunky disfunctional website. F these idiots. Wish I never bought this scam machine.

Good for planning

–

Zignzag63

–

2023-08-22

Version 5.31.10

I always plan to head to see what coffees I need, I can then put the order in via the app and pick it up when I get into town, very handy.

Basic shopping app. Needs significant upgrade

–

Anyone123abc

–

2023-08-19

Version 5.25.14

This app definitely needs to be enhanced to make the most of the new wifi enabled machines. The app currently is for ordering capsules. The machine features and information is limited and needs to be improved. This app would be soo much better if it told you how many capsules you have used in the machine, patters and statistics on machine use, etc. the machine information should be made more prominent within the app as part of this shoft .

Customer service

–

Caro2361

–

2023-08-18

Version 5.27.4

Coffee machine.. ✅

Coffee.. ✅

The rudeness / & appalling customer service delivered to me on all lines of social media - has been distasteful.. & unacceptable 😣

Worse App

–

Jan lives here

–

2023-08-16

Version 5.13.8

Clunky, not user friendly

Has its own agenda to up sell

Hate using it but coffee is good

Longtime customer

–

Cait Gab

–

2023-08-10

Version 5.15.3

Easy to use. Fast delivery. Reliable service. Great coffee.

Nespresso just does it right

–

Neilo05

–

2023-08-09

Version 5.31.5

Such an easy way to order capsules and accessories.

Have used the app since I’ve had my machine 6 or more years ago and never had an issue using the app.

Nespresso App

–

LouLouBarbs76

–

2023-08-02

Version 5.21.5

The Nespresso App is so convenient and easy to use, I have never had an issue. I can purchase my pods on the go and collect at my local Nespresso boutique!!! It’s a win for coffee lovers ❤️

Hopeless placing order on app with AMEX

–

Annemm leura

–

2023-07-30

Version 5.17.8

This is the second occasion I have not been able to place an order online using AMEX. I typed in the correct code that sent but Nespresso rejected it 3 times I waited and put the code in. I then rang your helpline but apparently you cannot send a confirmation email if it’s a phone order. I’ve already experienced this on another order from you, but I required a written confirmation and receipt when I place an order to be certain the order is correct! While waiting on your help line I managed to use another creditable card to place my order.

When will you fix the app and website so AMEX codes will be accepted?

And why can’t you confirm a phone order with a follow up email?

Re coffee order

–

Laura6777

–

2023-07-29

Version 5.17.1

I love there coffee so yummy easy to order delivery is fast and efficient just wonderful

The best way to shop for coffee lovers

–

monni007

–

2023-07-29

Version 5.7.2

Love coffee collections, excellent service, and super fast delivery ❤️

Recycling Bags

–

Karen Curran

–

2023-07-25

Version 5.30.4

Disappointed that you can’t get the recycling bags on the app

Best coffee

–

debstar62

–

2023-07-20

Version 5.14.2

I love having different coffee so then I get the taste of different ones but I think I like them all

One Email Address

–

Ginako123

–

2023-07-19

Version 5.15.2

Please Nespresso make your App more user friendly! I have 3 different addresses in 3 different countries. Each country requires me to use a different email address and create a new account. No other web store does this! Really not an easy App to use.

We Love Nespresso

–

Aloha Lani 22

–

2023-07-10

Version 5.27.1

We love Nespresso coffees. With this new app ordering our favourites is fast and easy.

Check out issues

–

ceephu

–

2023-06-19

Version 5.11.2

It would be really good if improvements could be made to indicate which products are not available BEFORE you get to the check out page. It would also be good to indicate WHICH product is actually not available so we don’t have to do this time consuming guessing game back and forth trying to elminate each product.

Making an altered order

–

Maggieethel

–

2023-06-18

Version 5.28.6

So difficult to use. Making a different combination of capsules is painful. I think I’ll ring up for my next order. The old system was much easier.

can not open

–

tttttttponmvcsd

–

2023-06-17

Version 5.31.4

can not open the app

Ridiculous checkout confirmation process

–

Goldy1970

–

2023-06-14

Version 5.20.2

Aside from paying twice as much for my coffee, ordering through the app, due to its multiple confirmations, often leaves others hanging without a notification to let me know that my coffee won’t be arriving.

Annoying with out of Stock

–

hel0108

–

2023-06-05

Version 5.23.2

Please change it so the app tells you which items are out of stock instead of making me guess by adding and deleting items until I hit the correct combo of in stock items.

Also, don’t tell me to update the app to use my credit when I’m using the latest version.

Sloppy app.

Betty

–

Kabby 10

–

2023-06-03

Version 5.16.6

Every time I try to log in it tells me my password and or log in is invalid and I have to change my password and wait 30 minutes to log in again. Happens every time

Easy Peasy

–

Bigham63

–

2023-05-29

Version 5.30.2

Great easy app to use

Very simple to use

–

GB388

–

2023-05-27

Version 5.14.4

Very easy to order, quick responses to online orders, easy to view even for these 62yo eyes on either iPad, mobile or laptop.

Secure payment using 2 step authentication

Never had issues using this app over the years, whether ordering machines, original capsules or the newer style

Nespresso addiction

–

Laura Ffrench

–

2023-05-19

Version 5.9.3

Nespresso addicted. Love this app. Love the reoccurring orders and you and can change it whenever it suits you and how it suits you. Love the coffee and especially love it when you get a little extra which is very regular. Massive coffee snob now nothing but Nespresso. I have never had an issue with delivery or missing products.

GREAT App

–

Chevyrose

–

2023-04-30

Version 5.22.0

I’ve been using the Nespresso app for over 7 years. This version is the BEST yet.

I live on the far north coast of NSW, so my nearest is store is over an hour’s drive away in Robina, Queensland. I never pay for delivery as I always order 100 capsules or more. Delivery is always within two days, even during Covid lockdown!!

An embarrassment of an App

–

Sourgal

–

2023-04-25

Can’t believe we trusted Nespresso. Hope we can get our money back as the app that accompanies this otherwise decent machine is a shocker.

To the product owner at Nespresso leading the development of this terribly tested App, at least have the decency and transparency to state what you have fixed each time you release a new update of your App.

Buggy App let’s this product down

–

Barbarian Hungarian

–

2023-04-24

App needs better quality control. Inconsistent experiences between Apple products. Even when you get it going a firmware update can’t be forced, just have to let it happen.

The machine is awesome!

Easy to use

–

Fezzeats

–

2023-04-23

Was very impressed with the Nespresso app, easy to navigate and submit an order.

It’s okay, UX is poor

–

unidentified_rocking_object

–

2023-04-23

The app seriously needs to improve the usability, tap ability and clarity of paths. I get confused if my order has been placed and usually miss out that I have to agree to terms as a toggle switch (which is counter intuitive) to place an order. Also very hard to tap on things as it’s tiny and there are no affordance. Clearly the app is designed by marketing, visual design or graphic design professionals and not UX professionals.

App review by new customer

–

JanSheri

–

2022-08-30

All went well until I tried to complete my order, but error msg said one item was unavailable for delivery - but which one? No indication in cart - fortunately it was the first item at fault! All good once removed, order updated and placed correctly. BUT by converting the colour of the out of stock item in the order, I’d better, greying out the order + , such glitches would not hassle new users - or old hands!

Payment issues

–

Flordellotto

–

2022-08-05

Have the app in my phone and it’s been good until few days ago, when I tried to place my new order, all my details and instructions for delivery are already there, I only have to put my payment information, but kept showing a message sayings “invalid name of your card”. I tried again the next day, no luck. I called customer service, and I was told to reset my password, an email would be sent to me. ??. I tried again with a different card and I received the same message. I uninstalled the app and installed again, didn’t accept my password.

There clearly is a technical problem. Very inconvenient for me to go to one of the Nespresso shops after work, as they all far from where I work.

Very disappointed

App improvements

–

Rockie1975

–

2022-07-29

Would be great if you could press from previous orders just a few items instead you can only select the whole order but I like to switch up what I want so I need to go back look at what I enjoyed then back to pods to look for what I’m after… not an issue I know but something that would make the app even better

Great App to order my coffee pods

–

Dominique T2

–

2022-03-24

Only ever had a technical issue once.

I have been buying Nespresso coffee pods for many years now, and I have had 2 coffee machines, where one machine was free with a new subscription. I stopped subscribing a few years ago but I would reconsider resubscribing if they had a good deal.

Arpeggio is also my favourite and I love the colour Purple!

Dominique

Makes ordering a breeze

–

Melly78

–

2022-01-25

I’ve been using the app for years; ordering is easy, all the info on the coffee blends, keeps items in cart (doesn’t delete them) so I can explore and add over the month before placing my order, range of accessories so I can reorder descaling kits, mugs, pod holders or a new milk frother without having to visit the shop. Best thing is a range of delivery options, with same day delivery available for when I’ve left my order to the last minute (especially good when working from home in the pandemic!)

Woeful recycling options

–

SoundAdvice4U

–

2021-07-18

The app is fine but where Nespresso really let everyone down is in their hype about recycling. “100% of our customers have a recycling option nearby” claims the app… except they don’t. Two of my local florists that were recycling spots have been told they cannot be anymore so my nearest “recycling option” is 7km away inside a shopping centre at a Nespresso boutique. What is the point ordering via the app and getting pods delivered to my home if I then have to drive 7km to Chadstone, find a park, and head inside the shopping centre (assuming no lockdown) to return my pods? Fail Nespresso.

Almost perfect

–

daHarves

–

2021-06-21

A couple of bugs still remain to be fixed. The pod counter at the top adds sleeves of 10 just fine. But the “Duo” boxes of 2 or 3 sleeves seem to add to the counter as number of boxes (not pods).

When starting the app, there’s a natural delay while the data loads. The app seems to get impatient with itself and prematurely pops up an out of order message. It’s completely unnecessary every time and briefly puts me off placing an order, for fear the system might corrupt my order or transaction.

Kept encountering an error

–

Jbfgreat

–

2021-04-18

I wanted to order online and pick-up in store, but kept getting a message at checkout to say that an error had occurred in the cart calculation. The only way around it was to add up to 100 capsules (clever), therefore qualifying for free delivery, and then I could process my order. I ended up with more coffee than intended, but I think that was due to a technical error rather than a marketing strategy. It’s quite frustrating so you might want to look at that

Quick & easy

–

Kazmar_Ent

–

2021-03-25

I like the simplicity of ordering. Go to the pantry, see my stocks are getting low, pull out my phone and order the next shipment.

The only difficult, time consuming part is deciding which pods to buy next.

I am on the subscription which makes it easier still as I don’t have to worry about payment.

A couple of minutes in the app and I can expect the next month or so worth of coffee on my doorstep in a couple of days.

Accessibility

–

gmlass

–

2021-03-12

My family and I love your coffee, your machines, your recycling...but my children who are all blind used to be able to make orders using your app, they have not been able to do so for 18-24 months (at least).

If you fixed that, you would have 5 stars! You also risk losing our custom (and potentially the statistically recognised 19 others connected with each person with a disability)!!

There is really no excuse: there is legislation and guidelines in Australia outlining requirements of businesses and app developers; agencies, education facilities and organisations for those with vision impairments in each state to advise; and this is the second or third time I have requested this be addressed.

The payment section must also be accessible; the option to have identical, repeat orders should be an option as it is for others (not the sole avenue to order)

Lovely coffee, but still not equitable for all

Special Offers?

–

Trakka2

–

2021-02-21

Called to the store in Adelaide whilst on holidays. Fantastic. Great staff. Offered to show us new capsules etc.& to taste the iced coffee. We asked whether you could by capsules by the box online & they said yes. We couldn’t buy in store as we were very limited with space & thought we’d wait til home to do so. Have searched & searched & the only capsules in boxes seem to be the new iced coffee ones. So just ordered individual sleeves. I find the app a bit limiting that way & whilst the coffee is great, is very expensive when you can buy equally good coffee elsewhere. This, however won’t deter me from future orders. The app is so VERY slow, particularly when is comes to checking out. Took 20 minutes. It’s not a one off happens every time I order. Make myself a coffee to have whilst ordering knowing it’s going to take a while to do. Becoming annoying.

Surprisingly hard to use

–

Ex nihil

–

2020-12-08

Surprisingly hard to use. Actually, it’s so hard to use I end up going to the web page to actually order even though I have the app. I’ve just put in an order but it took me 85 minutes! and I’m going to have a cup of coffee to recover. The biggest hurdle is sorting out the recycling. I’ve done this five times now and I’m hoping that this, the sixth, will go without a hitch or need for phone calls or in store discussions. I can only do the recycle thing on the webpage, not the app, and my policy is if I haven’t managed to fix the recycle first, then no order. The recycle pickup on delivery doesn’t work; even when the store arranged it for me the bags stayed outside the front door for a week, then I took them down to Collect+, which does work but to get those labels you need your account number and you need to do it from the web page not the app. The delivery man says they cannot ever pickup. Go figure. The app looks pretty though and the coffee is good.

Here’s a tip. The recycle pickup is hidden under Accessories, for some reason, and at the bottom of the list. The obvious place would be Services, and Services does have a Recycle section but this only talks about how, it doesn’t let you actually do it.

So Easy!!

–

Gfyfghd

–

2020-11-15

We live in regional vic on a rural property and (before covid) all I would do is click in the app order and literally they would arrive the next day!! When general mail would take at least 1 week. Now covid has made aus post crazy it takes around 5 days but still super easy to order through the app and the coffee is delish!! Number 9 Arpeggio is my favourite!

How easy is it

–

paraganda

–

2020-08-09

Signed up for the subscription service a few months ago and have been very happy with the home deliveries particularly during the Covid 19 problems ( however do miss the chance to try new coffees in the boutiques). Have 3 machines at home. (unfortunately our Cube died about a year ago and got a good deal on the baby machine because u couldn’t fix well done) Hate “going for a coffee” rather my Nespresso. Have been a Nespresso user for 15 + years and have recommended to many friends who have purchased machines. Many thanks.

Glitch when paying

–

mbaepariko

–

2020-07-31

I would give a 5 star rating but for the glitch that happens every time I want to pay with pay pal. It hangs and stays forever processing.... I have this app for at least 5 years now and not even once I was able to pay with pay pal . I’ve uninstalled and installed many times and I know it’s not my problem because I pay absolutely everything else with pay pal without a problem. I’ve reported this problem many times but it still happening.

Easy to use and no problems

–

Robbizana

–

2020-07-06

The app was easy to use and I have no problems with it. I can see my history of orders, which is handy. I receive free capsules because I order enough in the one go, and my details are saved so there is no need for me to enter my details again.

Also, I can accomplish my ordering in less than two minutes. My regular capsules aren’t available anymore, I’m guessing rebranding of capsule flavours, so my order took a little longer this time. I’ll be back on track next time.

Paypal option is handy, this is a quick and safe payment option.

Needs work!

–

Artmansimon

–

2020-05-22

Have been using this app now for many years as I have not until recently lived near enough to a Boutique to shop that way. Now all the Boutiques are clouded anyway due to Coronavirus!

This app works okay most of the time but there are issues:

>It logs me out way too often and the saved password in my Safari won’t always appear in the password field

>Crashes often, you’ll be just about to submit an order when the crash occurs! Annoying!

>Slow to load, often minutes of waiting especially for images on the page...then there’s lag as you swipe between news items..

Given this is the primary and in some cases only means for customers to order coffee and is run by an enormous global company that is making a massive profit off coffee that I’m sure they only pay a cent or two per capsule for it’s really not okay that the app is so unpolished!

Smooth & efficient

–

BigT001

–

2020-05-10

It is easy to find any coffee or accessory that I want. The checkout process is fluid and the app easily connects to PayPal to finalise my order. I like that new flavours, machines and promotions are displayed on the “News” tab of the app so you can check out the latest offerings. This is easier than going through the website and I have never had to ring Nespresso as I’ve never had a problem.

Great app needs a little attention

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Savingyello

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2020-02-09

I consider this app to be one of the easiest ordering apps so quick and efficient, it still gets the job done but there is an issue where u don’t get the option to choose a delivery option before u put in payment details but then it won’t let u proceed to pay before u go back and put in a delivery option then u must re-enter payment details. Also am missing next day delivery that was fantastic.

Never straightforward

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Oppih53

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2020-01-08

Today, I put my order in 3 or 4 times, it kept saying call Nespresso. I didn’t. I never had to before and I placed my previous order on the 6th November 2019 which went through and my details hadn’t changed. My order only went through today after I linked a credit card, which they already had details of. I’ve always found selection is difficult. Also last delivery in November was supposed to arrive the next day, it was 5 days before my order arrived. Can’t blame that on the busy Christmas period.

Would be good to have a star or like system

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Allienympho

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2020-01-01

Love the app, works great. But would love the option to Star the coffees I’ve tried and liked and maybe put a rating on really like or like more than most etc.

I’ve only just started drinking Nespresso and have found that with the starter pack it’d be great to be able to keep a track of which ones I like the most so if I forget the name of it I can easily see my favourites and re order them in bulk for the future.

Please apply this in an update. That would be excellent.

Gets stuck on checkout

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snarey

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2019-10-18

The app itself is nice and very easy to use - I enjoy placing orders on it which I don’t say about many apps or even online ordering.

However twice it’s given me an error on checkout asking me to add a mobile number for the delivery. My mobile number is entered with my address and it doesn’t clearly indicate any other area the mobile number needs to be added to. Customer service are friendly but never seem to be able to resolve.

Usually after going back and forward through the screens it’ll eventually go through but it’s a mark against an otherwise great app.

Payment difficult

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tashbeck

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2019-10-14

App won’t open at all on my iPad. Keeps asking for my mobile no . Don’t know why I have to keep putting it in. Wouldn’t let me pay by paypal. I then added my card details and the order went through. On a whole good app but 3 times now I have had to ring my order through as I have trouble with payment . Also having trouble sending this as I have to enter a nickname . 20 try’s and still saying nickname taken . Will try again later

Asking for mobile phone number

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Kalikoffee

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2019-10-13

App was quick easy and once logged on simple to navigate. When I went to check out all my details were there but it kept coming up with error asking for my mobile number. It was already registered so this was frustrating eventually I could check out. Will see if delivery is as quick as website. May go back to using website 😩

Checkout Process an Issue

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Seaside

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2019-10-12

I’ve been ordering through this app for a long time now and find it excellent until you get to checkout.

It keeps asking for my mobile number, which is stored in my personal details on the app.

After going back and forth a few times it finally comes up with my number and allows me to then process my order.

Please fix this issue thanks

Error stopping payment

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jjackson86

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2019-10-03

Hi guys,

You have an error which is throwing the CX and stopping the payment flow... On multiple occasions I’ve given up on ordering using the app because of the issue. Basically when you open the app and select the items to purchase regardless of whether you have previously entered your phone number it won’t let you check out until you’ve navigated back through trial and error to the mobile number screen... I’m on iOS iPhone 7 Plus. Otherwise a great app - but I’d look into this as it could be dollars lost.

Glitch when ordering

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Fresia7

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2019-08-01

If I select (for example) Toll company for delivery, the app will give me an error message because I have not provided a telephone number. However, the app has skipped the step in the ordering process where my number is displayed/entered. There is no way to add the telephone number from the error message page because I can’t navigate to where it should be: pressing the back button skips the page, and there is no link from the error message to take you to the step where you enter your number. Unless you go back and select a different option for delivery (for example, unselect Toll, then select Australia Post, then re-select your preferred choice of Toll) will the telephone number step appear, and the order can proceed as usual. The PayPal redirection is also clunky and usually times out or stops working (which doesn’t happen as frequently with other apps as with this one).

Usually, so easy

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Billiedc

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2019-07-24

This app is normally so easy and convenient to use. Delivery is really fast.

My only issue is, lately, every time I order, it asks for my phone number (Why? No one from Nespresso has ever called me). Yet there is nowhere to put it in, and I have to swipe back and forth, looking for the page to insert it. Plus I know it already has my number, because when I finally find the page, my number is already there! So frustrating!! Once I sort this issue out, definitely 5 stars 🤷‍♀️

Quick and Easy

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Dish7954

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2019-07-16

The app is simple to use and I’m glad that they seem to have fixed the phone number issue.

My pods always arrive on my doorstep within two days and I’m rural. Toll couriers in the West Gippsland area do a fantastic job.

I found the live chat a bit tedious, due to the time it takes for the operator to respond to questions. My guess is that they are also responding to others at the same time. It seems a few more consultants on the live chat would be a good idea. Eventually I got the help I needed, but next time I think I’ll telephone. I’m a busy person and it all took way too long.

Coffee Lover

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ozzytam

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2019-07-04

Love the app for the most part. Every coffee pod, accessory is there and also now spare parts. But!! Like previous reviews when I’m doing the quick checkout and it keeps telling me to include a mobile but when I go to settings and my details all have my mobile listed. This was frustrating that it’s meant to be quick checkout but I had to go backwards and create another profile address and then still do the one step back @ checkout to confirm number. 🤬

If this a reoccurring problem please fix it

No issues

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big red tomato

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2019-05-24

I’ve placed about 6 orders with the app and never had an issue like others have experienced with mobile number or credit card. Yes, they have changed pod names and products, but a click on the item gives a good description. App format does change, and after you get used to it, they change it again. My policy is “if it ain’t broke, don’t fix it”. Every company tries to improve things and it’s not always for the better for everyone. Just have to swallow it!

Checkout process and phone number

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wangbat

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2019-05-13

C’mon guys, others have mentioned this and it’s still not fixed.

When checking out you go through the process and even if you have your phone number in your delivery address it always comes up with an error asking for phone number for delivery.

For those that are stuck you have to go back a page then in the remarks section enter your phone number. I’ve also noticed no more one day delivery which I understand from a business perspective but because I live in melbourne and have access to pods it makes the app less appealing as by nature I am not that organised and can easily get capsules faster now with a little effort

Easy to Use

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josh20l

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2019-05-07

Just placed an order via the Nespresso App was very straight forward automatically added the promo items gave me a number of shipping options and allowed me to pay with PayPal. Really could not of been easier nor ask for more although I do like the idea of giving a discount to users who self serve no staff costs lower overheads should - discount for customer.

App is good, until you get to payment with PayPal

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cheshbr

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2019-04-10

I use PayPal whenever it is offered, so I try to use it with Nespresso, but it always fails. When I get to PayPal I ok the payment, then a dialog box pops up saying “Return to Nespresso?”, with ok and cancel as the options. I click on OK, and arrive back on Nespresso’s website, only to see an “Oops, something went wrong” message. I try this several times, once using “cancel”, but then the PayPal progress wheel spins forever until I close the browser on PayPal and manually return to the Nespresso app. Then in frustration I choose Credit Card and all works as it should. I use PayPal for lots of transactions, and only Nespresso doesn’t work.

Smooth running

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Purple pulse

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2019-04-07

I find the app fairly easy to use, the only thing that could be improved is when completing at the checkout, it’s not always easy to work out where to put details asked for. Didn’t take too long to work it out but could be a little bit easier.

Absolutely impressed with delivery service, so fast even though I’m in a rural location

Time consuming and annoying

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Hasanyonegotthisnickname

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2019-03-26

Mobile phone number entering but not accepting.

The app is simple to use apart from getting to payment and delivery. It continues to ask for a mobile number for this order when I have two listed. It won’t let you go any further with the order. I enter the card number 3 times and change mobile from 61 beginning to 04 beginning. It’s ridiculous. Finally after 5 attempts it lets it process but I haven’t done anything different. Sort it out Nespresso it’s supposed to be quick!

Frustrating & time consuming

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Lucky I like coffee

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2019-03-20

Time consuming... it took several attempt to order as the app keep telling me I need a phone number for my delivery option! I checked my delivery & personal details several times and ensured my details we correct, however the same ‘pop up’ error kept occurring. Make it clear where you need my phone number. This would save time and frustrations. I placed my order in the end, however It took way to long & wasn’t clear where the error was occurring.

Glitches

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DavrosLeGrange

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2019-03-11

* Sometimes doesn’t show your most recent order in previous orders, and

* always seems to take you past payment type, then to only enforce entering a mobile number, which means you need to step back in the process and work out how to get to the step to enter a mobile number (which is always by default entered/stored in any case - so a completely redundant exercise) in an unintuitive manner and repeat the process through to payment - why doesn’t it always take you through entering a mobile number as part of standard process, or better still recognise that the mobile number is already entered, or if a check is required ask the user to confirm the mobile number? Instead of wasting another 5minutes finding the number and 10mins writing this review!

A waste of space

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geoffsawfvdrj

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2019-01-11

Tried to order more coffee using my credit card and wouldn’t let me check out then I had to ring “customer service” to order the coffee after waiting a good 2hrs got through to someone and ordered the coffee and paid for it all and you would think after 3-4 phone calls after the order they’d issue a receipt but no I’m still waiting come on if I want to wait this long I would ring Centrelink or NDIS my time would be better spent and I’m still waiting on a shipping email the only way I found out that it had shipped was incompetent post (formally Australia Post) telling me via their app. If I could I’d give it zero stars or minus

Worked well - must have been updated

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CraigRT

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2019-01-01

I had read the reviews about problems with mobile numbers and credit cards. They must have fixed it because the whole process was quite easy. I easily added my mobile number during the checkout, as well as adding my credit card details. The whole ordering process was easy and straightforward. No problems at all to use.

Terrible system

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enitram111111

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2018-12-08

This is the worst ordering process I have come across. First of all I had already registered when I bought the machine but there didn’t seem to be any record of that. So I had to reregister. I had to enter my email several times, then my password was t good enough Why????? I’m trying to order coffee for goodness sake, not give away state secrets!!!!! Then when you finally get to the app, the ordering process is complicated. There’s no details on the specials of how much is in the pack, the windows keep jumping around, I keep loosing the order I had already put in and had to keep logging in..... all took me about 30 mins, just to or some pods for the machine!!! All too much

The app is as delightful as the coffee

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gebbett

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2018-10-11

Using this app is pure pleasure. I’m sitting here having a coffee, (a Nespresso coffee) and selecting capsules for my next order. It couldn’t be easier. I loaded my previous order then scroll, tap, scroll, tap to update my selection. My stored credit card was charged after face verification and bingo - the order is in the system. I know it will be here in a couple of days. Utterly satisfying!!

Always rejects my preferred payment method

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MrsPossum

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2018-10-07

The app itself makes the ordering reasonably simple, but every time I attempt to use my stored credit card it tells me the “oops there appears to be a problem” and just won’t let it go through, even though everything is correct on the card details. My only option then is to go through PayPal. This then requires an added step which is unnecessary.

Could be more streamlined

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Wally645

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2018-10-02

Found app a little bit frustrating as it kept wanting me to reapply my details even though I already had a customer number, plus kept wanting to give me a ‘first time order gift box’ of capsules, cup and used capsule dispenser. App did not want to recognise my stated email address along with stated password, as it kept wanting to go back to give me a gift and re-register. Tried placing order four times. Got there in the end! Capsules on their way...yay!

Time consuming

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schafferiseman

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2018-09-27

Ordering is never smooth or easy. The present order took 2 phone calls to clear up. 1st, the names of the coffees have changed so I had to call and find out how to order them. Apparently, a notice was sent out to advise customers of name changes to country of origin but it passed us by. Why not just keep old names in parentheses on website until customers are aware of changes? Secondly, I couldn’t check out because the website wanted a mobile phone number but gave no place to enter it. WHen I called back, the assistant said the mobile number was already registered and isn’t needed in any case for normal delivery. It turns out the 1 day toll delivery had been automatically ticked (not by me, we never use it) and had to be unticked and normal delivery chosen before order could be placed. But if I had wanted 1 day delivery, I still couldn’t find a place to record the mobile number. Which you already have! So I agree with former reviewer, the site need some improvement.

Mandy

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Mandy (Australia)

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2018-04-11

I think the app is excellent. However there are 2 comments that I would like to make. After selecting the capsules, moving on to the next step is not as intuitive as the rest of the app. Also, I was eligible for the extra 40 capsules but would like to know what they were. At the time, I wondered whether I should reduce my order so as to not qualify for the bonus, because I did not want capsules I did not enjoy. But, for convenience, I stayed with the larger order.

Needs improvement

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Kori Sanderson

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2017-09-25

I'm reasonably tech savvy but I don't find this app as good as I think it could be. It's never black & white getting to where I want in there and is a time wasting guessing game for me to use each time. A full drop down menu on the side with every option listed would be much better. I've had to ring instead of using the app twice to order machines because it would not access properly. Also nowhere (that I can't find) to register/add the machine serial numbers. For all the money Nespresso turns over, it's quite disappointing. Usable eventually, but disappointing.

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