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Nespresso

Nespresso

Nestle Nespresso SA
Released: 2010-04-20
© Nespresso SA
Nespresso - QR Code
Free0%
Version 5.41.1
4+
Download on the App Store
Free0%
Version 5.41.1
4+
Download on the App Store
Released: 2010-04-20
© Nespresso SA

iPhone Screenshots

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iPad Screenshots

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Description

Experience the world of Nespresso on your iPhone or iPad.
The Nespresso app allows you to buy coffee capsules, machines and accessories on-the-go or at home on your iOS device.
Enjoy the Nespresso shopping experience anytime, anywhere:
• Refill your stock of capsules and explore new coffees
• Find the right machine for you, and exclusive accessories to complete your coffee corner at home
• Stay up to date with the latest Nespresso Limited Edition coffees
• Discover the nearest Nespresso points of interest on the store locator (Nespresso Boutiques, retail stores selling Nespresso coffee machines, and coffee capsule recycling points)
Do even more with the app with one of our ‘connected’ machines:
• Get notified when your capsule stock is running low to ensure you never run out
• Navigate through recipes to nurture your inner barista
• Ensure the best coffee experience cup after cup through regular notifications from your machine on when descaling is needed, or the water tank is nearly empty
• Get direct access to machine “How-to” videos
Take advantage of our extensive delivery services*, such as:
• Free Standard or Pick Up Point delivery on purchases of coffee capsules and machines
• Nespresso Boutique Pick-Up
• Nespresso Express delivery
• Nespresso Saturday & Sunday delivery
• Nespresso Your Time (choose the most convenient date and time of your delivery)
*Availability and conditions of each service depend on your geographical area

What's New in Version 5.41.1

Bugs fixes and enhancements to improve the stability and performance of the application.

Seller

Name

Nestle Nespresso SA

URL

https://www.nespresso.com

Information

Developer

Categories

Version

5.41.1

Size

131.2 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Catalan, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian Nynorsk, Polish, Portuguese, Spanish, Swedish

App Store: Customer Ratings

Ratings & Reviews

4.5 of 5 (11,164 Ratings)

App Store: Customer Reviews

2025-11-04

Easy access and ordering

Am able to review orders place and change recurring orders plus discounts if you order your favourites again on the recurring order platform recycling is my only upset theses bags should be free I recycle everything including my pods but upsets me that this is a chargeable extra when it should be standard. Alll said and done great coffee and service for those of us who can’t get to a shop
DSim09
Version 5.41.1
2025-11-02

Love it

This app makes it so easy to order every time…love it…and the coffee is awesome as well…love the variety
Neicey15
Version 5.41.1
2025-10-26

Amazing service

Great service awesome quality coffees fast collection.
Scrive
Version 5.41.0
2025-10-19

Never a hassle.

Reliable and intuitive app.
Takes no time to submit an order. One of the best designed apps I have encountered.
xzc0gq
Version 5.41.0
2025-10-10

Easy

easy and smart app
enkhsaruul99
Version 5.40.4
2025-10-07

Straightforward & Easy to use

I’m very happy with this app, and I haven’t experienced any of the problems that have been listed by others.
Aussie Dave!
Version 5.40.4
2025-10-06

Can't get PayPal to work

Selection through to Ordering is a little clunky. Not being able to get PayPal to work is Awful as you are not 100% certain what state the transaction was left in...
TinOfQuiet
Version 5.40.4
2025-10-04

Hire a new UX/ui designer asap

Really poor usability- needs an overhaul asap.
HannahElling
Version 5.40.4
2025-10-03

Glitchy and interface is a bit dated

I wish they would improve this app with the amount of money i spend they could easily afford it.
ILJ-777
Version 5.40.4
2025-09-29

It will glitch

Can get stuck in a continuous loop. App kept asking to close delivery method, even though I had, then kept asking for payment method, even though I had.
I had to back out totally and start again, very frustrating
Annoyed196345
Version 5.40.4
2025-09-28

App

Love the Nespresso app. It’s super easy to use. Coffee is fantastic!
Alishangout
Version 5.40.4
2025-09-21

⭐️⭐️⭐️⭐️⭐️

Great app! Even better coffee 👏🏽
Gus2524
Version 5.40.3
2025-09-18

Easy az!

Easy to use app. If I amend a quantity of a product the order update is quick. Easy to add promo code. Easy to change delivery address or payment method. Love it! Great app.
NannyMcFi
Version 5.40.3
2025-09-16

Slow and frustrating to use

Slow and clunky, going back a page often results in being taken right back to the start. The order history section is missing useful information like the mode of shipping which was selected, helpful when you’re trying to figure out why your most recent order still hasn’t arrived. The online chat feature is utterly garbage because if you accidentally tap back, or if you switch to another app, or if you put your phone down for a moment and the screen locks your chat will be lost and you have to start again with a new agent. Overall it’s a minimally useful app if you just want to re-order pods.
EvilSibling
Version 5.40.3
2025-09-15

iOS26 issues

Whilst iOS26 is at RC, I’ve found that the Nespresso app has a bug where the selection button on in-app notifications is blank/no selection icon.
Hope it can be fixed.
WL1000
Version 5.40.3
2025-09-13

Needs improvement

The Nespresso website and the app should offer similar navigation. The app has had issues from inception and I have provided feedback each time to no avail. It is slow, and does not have the versatile display like the website. However, it can get tricky when ordering number of sleeves or if out of stock (but available in another store). When I hit a roadblock I end up calling customer service to place my order.
Abby Kimi
Version 5.40.3
2025-09-13

Easy to use App

The App is user friendly. I love that you get free delivery and the pods are delivered quickly. I live in the country and they’re easily delivered within 3-5 days. Excellent customer service.
Rossieje
Version 5.40.3
2025-09-08

Great app

This is a fantastic app shopping, machine maintenance I would like to see when you order that you get 1 or 2 different pods to try and review instead of going to a major city.
fireymel
Version 5.40.3
2025-09-04

Easy to use App

Never had any issues with using the app. Always picked out what I need and within a day or two it’s on the doorstep! And we live way out of Melbourne CBD
Very convenient and always great quality coffee and service
Boggle woggle
Version 5.40.3
2025-08-23

Terrific app experience

Very well done. Super easy to order.
Would be great to get some discounts I mean the prices are the same as going into the shop which is more expensive for Nespresso
Makdaddy8888
Version 5.40.2
2025-08-20

Best App Ever!!!!

I love that I have my coffee order at my fingertips very easy to navigate and select my favourite products!!!
Kais10
Version 5.40.2
2025-08-13

Excellent

So easy to use and fast
Elie mteine
Version 5.40.1
2025-08-09

Great Service

Great app and service. We had a problem with our machine and they were available at 7 am to troubleshoot. Impressed.
Rpmmelbourne
Version 5.40.1
2025-08-03

Nespresso

Very convenient
Katia's ipaid air 2
Version 5.40.1
2025-07-24

Rubbish

A terrible app. Never connects to your machine. Very glitchy. Not worth it
Gazzzzzzaa
Version 5.40.0
2025-07-22

Not working anymore

Now it s in French and when I enter my credencials it says I m in the wrong country…? How were the b
aussiecargol
Version 5.40.0
2025-07-12

love my coffee

It’s so easy to order
Arrives promptly
Great coffee!
schnapper1/52
Version 5.39.4
2025-07-11

Convenient

Great to use and makes reordering capsules at your fingertips easy. Thank you.
Unhappy. Delete app.
Version 5.39.4
2025-06-23

Nespresso

Easy to use. Whenever my coffee stock is getting a little low I can log in and with a few minute have my order done and paid for. No hassles - intuitive set out.
SBHerm
Version 5.39.4
2025-06-17

They do not cancel orders

Made an order by mistake from a wrong account. Called support team twice to cancel. First time, 4 minutes after the order, was told to call later as they could not see the order yet in their system. Half an hour later, the order was already dispatched, but they told me they will advise the currier to deliver it to Nespresso warehouse. The order was still delivered to my address and I was charged.
Kralex
Version 5.39.3
2025-06-15

Buying 100 pack

I buy the mixed 100 pack. It has a good variety but it would be good if description of contents indicated the numbered strength of the different names listed as content. Thanks
Coffee
Version 5.39.3
2025-06-08

Excellent product and app. Highly recommended

We live in rural Australia, on a farm, and love good coffee, so our coffee situation sucked. Then Nespresso came! We declined Nespresso initially because of the pods going to landfills, but now they provide recycling we can use as much as we like with a clear conscience! We use the machines every day at home and work. Good value, great quality coffee.
Dr Fidge
Version 5.39.3
2025-06-07

No longer Boutiques?

After choosing to “pickup in 30mins”, it no longer can find any boutique around me, even after I type location/postcode…
It’s going from bad to worse!
Latest update no longer can pickup at store ?
If I’m forced to pay for shipping, you’re dead.
Every update, just gets slower and slower! It’s about time you tidy it up. WHERE’S MY LOCAL Boutique? Where’s Westfield Carindale’s boutique? Months later, my local boutique still doesn’t show on the app , even with the latest update!? Why the only option shown on the app is 14Km away, when the new boutique is less than 2km!? Previous: WHERE’S MY ORDER?? You must include Order ID N° on the Order Confirmation email as well ! (not just on Order ready, or the Receipt emails) I got two emails on Tue. for two orders, but only got Order is ready email, for one of them! 3 days later, I’m still enquiring about my second order, which “cannot be traced without Order ID”. Yet I got charged twice and got two Order confirmation emails , but these are very vague without an Order ID n° ! Who missed this gaffe ? If you send an order ID n° on the two subsequent emails, WHY NOT on the first email too? Fix this ASAP and deliver my order.
THE BIG PINK
Version 5.39.3
2025-06-05

EXCELLENT

User friendly App very easy to navigate my way around. Delivery service excellent.
Julielou.
Version 5.39.3
2025-05-24

Easy to use

Simple and easy way to order coffee capsules and other products. Updates software easily with wifi and connects well no issues. Only thing sometimes automatically logs out and needs to log in again. Overall great service.
Bob201918
Version 5.39.3
2025-05-24

Prefer the website as it was.

I found the app didn’t give me the choices I have had in the past.
I had difficulty signing in. Also my first choice credit card was not accepted. Didn’t say why. It is the same banks credit card as the one you accepted. Still I managed to purchase capsules.
Grandmaburf
Version 5.39.3
2025-05-23

Mr

Excellent service
Y chaves
Version 5.39.3
2025-05-21

Easy to order - quick to deliver

I have found this to be a really easy to navigate app for ordering coffee pods. The quality of the coffee, according to my family, is very good. Overall, very happy with the range and service delivery
Karen.honest
Version 5.39.2
2025-05-21

Fix the App

The app is getting worse after every update. It’s slow as and has many errors. Didn’t register my 1st order so did another one only to find out 3 days later that I now have 2 orders being delivered. Orders say delivered which is incorrect as Australia Post still had them at their sorting facility. Fix the order and reoccurring part in the app as it doesn’t work! Had to use website to try and fix things.
Ice age (hoocked)
Version 5.39.2
2025-05-19

Grrh

Not easy to use or navigate. Finalised order on my third attempt.
NessnJem
Version 5.39.2
2025-05-11

Pairing unnecessary difficult

This app is only good for ordering. Don’t even understand why you need to connect to the machine. It constantly says it need descaling even if you’ve just done it, also I moved house and have new router so it won’t even connect to my machine any more (still getting the descaling notifications??) without calling customer support. It would be good if you could have a timer set to automatically pour a coffee. That would make sense, but no.
Favvyfav
Version 5.39.1
2025-05-06

Easy

Easy to use! Not over complicated like some apps.
Glengirlie
Version 5.39.1
2025-05-03

App needs improvements, especially notifications

The connectivity of the machine could be improved significantly. When assistance is required it requires you to find your phone, open the app and try find the details of the notification. If the notification details were in the notification you could read it on your watch or see it on the Lock Screen.
Please improve notification error messaging.
Anyone123abc
Version 5.39.1
2025-04-27

Doesn’t work

Wont sign you in, wont send forgotten password email, unclear what this app does as it doesn’t work at all. Online support have no idea either. Deleted.
DenizCikla
Version 5.39.0
2025-04-19

Reordering my last order.

Why is it so difficult to reorder my last order on my iPad?
Pedro06peter
Version 5.39.0
2025-04-18

Worst subscription experience.

I would rate the this app 0 stars if I could. You cannot change the number or type of capsules in a recurring order. You have to delete it and start again and reauthorise your payment method. Can you guys learn from the Amazon app. I’ve called to complain multiple times over the last few years and it’s not taken seriously.
Genekie
Version 5.39.0
2025-04-16

Software fault with app

Whenever app is updated there’s a fault. I have a screenshot showing that. How can I send that to Nespresso?
Swiftos99
Version 5.39.0
2025-04-14

Best shopping App yet

Such a user friendly app. Captures all your history of orders. Easy to navigate and it looks sleek! Why can’t all shopping apps be this great!
Ligi0712
Version 5.38.4
2025-04-12

Great App but…

The app works really well and is easy to use however there needs to be an extra option at the checkout point where by you can leave a note or in the order section where the free pods are added an uncheck box so they can be unselected. Though this seems disingenuous for me to say since who doesn’t want free stuff? The answer is someone who wouldn’t choose those free pods anyway. I can only decaf for medical reasons and my wife only likes a few of the standard ones. That said we are very happy with the ones we choose , so the freebies are wasted.
Spufman
Version 5.38.4
2025-04-01

App

Best and easy to use app. A++++++
illi#79
Version 5.38.4
2025-03-03

Suggested improvement

Dear Nespresso, great app except one essential feature missing -a free text field to add a brief comment. As an example, you may have a situation in express home delivery to a secure apartment where the only way to get access to the customer’s apartment is by pressing the intercom buzzer. But what if the customer is an aged disabled person with impaired hearing and can’t immediately hear the buzzer? The delivery person who gets no response may assume the customer is not home and therefore fails to make the express delivery.
This could be avoided by having a field in the app in which the customer can advise of an alternative if ‘no answer’ on arrival.
Thankyou.
AlSal1956
Version 5.38.2
2025-02-25

The app is great but I’ve encountered a bug

I’ve encountered a bug that isn’t rectified by deleting and reinstalling the app. I’ve waited a few weeks hoping an update would remedy the problem but every time I open the app I get a window/pop up that I can’t get past which says “The application content cannot be refreshed at this time. Please check your network connectivity and try again in a few moments. Retry”
Obviously I’d love to continue using the app but at this time it appears impossible and I’m not too sure what else to try.
Update: it was just my VPN. The app doesn’t appear to work with a VPN.
MoganJones97
Version 5.38.2
2025-02-06

Exceptional Service

Recently my Essenza Mini Nespresso machine started malfunctioning. I contacted Nespresso for assistance. As it was a machine fault and was still under warranty they offered to replace it. I packed and sent my machine back as directed and received my replacement machine within 2 working days! The whole experience was exceptional. From the staff at the contact centre to the processing and replacement. This is why I will always be a Nespresso customer and advocate. 10/10
Thank you Nespresso, you’re amazing.
BondH007
Version 5.38.0
2025-02-06

Grrr

You know what, I’ve been a customer for …. I forget how long. I’ve bought 3 machines (not through this website) and I’ve never been offered a coffee mug, or an extra pack of coffee, or even a pat on the back for being a solid consistent customer. All you see is some little gift for buying more products. That’s fine, but you wouldn’t exist with your faithful customers. I’m not going anywhere, I like your product. But I, like many others , have spent thousands on your coffee and your machines. Some acknowledgement of appreciation for that would be very very nice Nespresso instead of always encouraging us to spend more.
Macorkadile
Version 5.38.0
2024-10-31

Great App Minor Improvements Required W. Out of Stock Items

Overall a great app, really easy to use. The only feedback is for out of stock items it should automatically remove it from the cart. At the moment it prompts me to remove the out of stock item but there’s no indication which item is out of stock so I have to guess until it’s the one- which really ruins the ordering experience because otherwise it’s perfect. If you could consider having the app so out of stock items automatically get removed at check out that would be great and then this app would be a 5/5 :)
jazzfusion989l
Version 5.37.1
2024-10-24

Great response

Living in North Queensland there are no boutiques close by to get a top up. Using the app and the website has been fantastic. When I order I pay the extra $3 for express delivery so I can get my order sooner. Even when I’m not in a hurry normal delivery doesn’t take long. Both express and normal delivery times are within the timeframe stated. Never had any issues with getting the delivery. Thanks Nespresso. :)
Kezau
Version 5.37.0
2023-09-14

App is useless

My old credit card expired so I updated my account with the new one. Waited for my usual delivery and nothing arrived so I called their CS - updated card details again and was told I didn’t ‘link’ my new card to my recurring order. CS told me everything was fixed and new order would arrive in next few days.
Waiting… no delivery or email confirmation so I checked my Nespresso account and found no new order had been created and my old credit card details were still in the system !
Tried to change them again myself on my recurring order - came back with error message - an error occurred whilst trying to update details - three times.
I gave up trying to fix the recurring order and just made a single order.
The app is slow and clumsy and it is not immediately clear where credit card details are located in case you need to change them
Rogerthat18
Version 5.25.1
2022-08-30

App review by new customer

All went well until I tried to complete my order, but error msg said one item was unavailable for delivery - but which one? No indication in cart - fortunately it was the first item at fault! All good once removed, order updated and placed correctly. BUT by converting the colour of the out of stock item in the order, I’d better, greying out the order + , such glitches would not hassle new users - or old hands!
JanSheri
2022-08-05

Payment issues

Have the app in my phone and it’s been good until few days ago, when I tried to place my new order, all my details and instructions for delivery are already there, I only have to put my payment information, but kept showing a message sayings “invalid name of your card”. I tried again the next day, no luck. I called customer service, and I was told to reset my password, an email would be sent to me. ??. I tried again with a different card and I received the same message. I uninstalled the app and installed again, didn’t accept my password.
There clearly is a technical problem. Very inconvenient for me to go to one of the Nespresso shops after work, as they all far from where I work.
Very disappointed
Flordellotto
2022-01-25

Makes ordering a breeze

I’ve been using the app for years; ordering is easy, all the info on the coffee blends, keeps items in cart (doesn’t delete them) so I can explore and add over the month before placing my order, range of accessories so I can reorder descaling kits, mugs, pod holders or a new milk frother without having to visit the shop. Best thing is a range of delivery options, with same day delivery available for when I’ve left my order to the last minute (especially good when working from home in the pandemic!)
Melly78
2021-07-18

Woeful recycling options

The app is fine but where Nespresso really let everyone down is in their hype about recycling. “100% of our customers have a recycling option nearby” claims the app… except they don’t. Two of my local florists that were recycling spots have been told they cannot be anymore so my nearest “recycling option” is 7km away inside a shopping centre at a Nespresso boutique. What is the point ordering via the app and getting pods delivered to my home if I then have to drive 7km to Chadstone, find a park, and head inside the shopping centre (assuming no lockdown) to return my pods? Fail Nespresso.
SoundAdvice4U
2021-06-21

Almost perfect

A couple of bugs still remain to be fixed. The pod counter at the top adds sleeves of 10 just fine. But the “Duo” boxes of 2 or 3 sleeves seem to add to the counter as number of boxes (not pods).
When starting the app, there’s a natural delay while the data loads. The app seems to get impatient with itself and prematurely pops up an out of order message. It’s completely unnecessary every time and briefly puts me off placing an order, for fear the system might corrupt my order or transaction.
daHarves
2021-04-18

Kept encountering an error

I wanted to order online and pick-up in store, but kept getting a message at checkout to say that an error had occurred in the cart calculation. The only way around it was to add up to 100 capsules (clever), therefore qualifying for free delivery, and then I could process my order. I ended up with more coffee than intended, but I think that was due to a technical error rather than a marketing strategy. It’s quite frustrating so you might want to look at that
Jbfgreat
2021-03-25

Quick & easy

I like the simplicity of ordering. Go to the pantry, see my stocks are getting low, pull out my phone and order the next shipment.
The only difficult, time consuming part is deciding which pods to buy next.
I am on the subscription which makes it easier still as I don’t have to worry about payment.
A couple of minutes in the app and I can expect the next month or so worth of coffee on my doorstep in a couple of days.
Kazmar_Ent
2021-03-12

Accessibility

My family and I love your coffee, your machines, your recycling...but my children who are all blind used to be able to make orders using your app, they have not been able to do so for 18-24 months (at least).
If you fixed that, you would have 5 stars! You also risk losing our custom (and potentially the statistically recognised 19 others connected with each person with a disability)!!
There is really no excuse: there is legislation and guidelines in Australia outlining requirements of businesses and app developers; agencies, education facilities and organisations for those with vision impairments in each state to advise; and this is the second or third time I have requested this be addressed.
The payment section must also be accessible; the option to have identical, repeat orders should be an option as it is for others (not the sole avenue to order)
Lovely coffee, but still not equitable for all
gmlass
2021-02-21

Special Offers?

Called to the store in Adelaide whilst on holidays. Fantastic. Great staff. Offered to show us new capsules etc.& to taste the iced coffee. We asked whether you could by capsules by the box online & they said yes. We couldn’t buy in store as we were very limited with space & thought we’d wait til home to do so. Have searched & searched & the only capsules in boxes seem to be the new iced coffee ones. So just ordered individual sleeves. I find the app a bit limiting that way & whilst the coffee is great, is very expensive when you can buy equally good coffee elsewhere. This, however won’t deter me from future orders. The app is so VERY slow, particularly when is comes to checking out. Took 20 minutes. It’s not a one off happens every time I order. Make myself a coffee to have whilst ordering knowing it’s going to take a while to do. Becoming annoying.
Trakka2
2020-12-08

Surprisingly hard to use

Surprisingly hard to use. Actually, it’s so hard to use I end up going to the web page to actually order even though I have the app. I’ve just put in an order but it took me 85 minutes! and I’m going to have a cup of coffee to recover. The biggest hurdle is sorting out the recycling. I’ve done this five times now and I’m hoping that this, the sixth, will go without a hitch or need for phone calls or in store discussions. I can only do the recycle thing on the webpage, not the app, and my policy is if I haven’t managed to fix the recycle first, then no order. The recycle pickup on delivery doesn’t work; even when the store arranged it for me the bags stayed outside the front door for a week, then I took them down to Collect+, which does work but to get those labels you need your account number and you need to do it from the web page not the app. The delivery man says they cannot ever pickup. Go figure. The app looks pretty though and the coffee is good.
Here’s a tip. The recycle pickup is hidden under Accessories, for some reason, and at the bottom of the list. The obvious place would be Services, and Services does have a Recycle section but this only talks about how, it doesn’t let you actually do it.
Ex nihil
2020-08-09

How easy is it

Signed up for the subscription service a few months ago and have been very happy with the home deliveries particularly during the Covid 19 problems ( however do miss the chance to try new coffees in the boutiques). Have 3 machines at home. (unfortunately our Cube died about a year ago and got a good deal on the baby machine because u couldn’t fix well done) Hate “going for a coffee” rather my Nespresso. Have been a Nespresso user for 15 + years and have recommended to many friends who have purchased machines. Many thanks.
paraganda
2020-07-31

Glitch when paying

I would give a 5 star rating but for the glitch that happens every time I want to pay with pay pal. It hangs and stays forever processing.... I have this app for at least 5 years now and not even once I was able to pay with pay pal . I’ve uninstalled and installed many times and I know it’s not my problem because I pay absolutely everything else with pay pal without a problem. I’ve reported this problem many times but it still happening.
mbaepariko
2020-07-06

Easy to use and no problems

The app was easy to use and I have no problems with it. I can see my history of orders, which is handy. I receive free capsules because I order enough in the one go, and my details are saved so there is no need for me to enter my details again.
Also, I can accomplish my ordering in less than two minutes. My regular capsules aren’t available anymore, I’m guessing rebranding of capsule flavours, so my order took a little longer this time. I’ll be back on track next time.
Paypal option is handy, this is a quick and safe payment option.
Robbizana
2020-05-22

Needs work!

Have been using this app now for many years as I have not until recently lived near enough to a Boutique to shop that way. Now all the Boutiques are clouded anyway due to Coronavirus!
This app works okay most of the time but there are issues:
>It logs me out way too often and the saved password in my Safari won’t always appear in the password field
>Crashes often, you’ll be just about to submit an order when the crash occurs! Annoying!
>Slow to load, often minutes of waiting especially for images on the page...then there’s lag as you swipe between news items..
Given this is the primary and in some cases only means for customers to order coffee and is run by an enormous global company that is making a massive profit off coffee that I’m sure they only pay a cent or two per capsule for it’s really not okay that the app is so unpolished!
Artmansimon
2020-05-10

Smooth & efficient

It is easy to find any coffee or accessory that I want. The checkout process is fluid and the app easily connects to PayPal to finalise my order. I like that new flavours, machines and promotions are displayed on the “News” tab of the app so you can check out the latest offerings. This is easier than going through the website and I have never had to ring Nespresso as I’ve never had a problem.
BigT001
2020-02-09

Great app needs a little attention

I consider this app to be one of the easiest ordering apps so quick and efficient, it still gets the job done but there is an issue where u don’t get the option to choose a delivery option before u put in payment details but then it won’t let u proceed to pay before u go back and put in a delivery option then u must re-enter payment details. Also am missing next day delivery that was fantastic.
Savingyello
2020-01-08

Never straightforward

Today, I put my order in 3 or 4 times, it kept saying call Nespresso. I didn’t. I never had to before and I placed my previous order on the 6th November 2019 which went through and my details hadn’t changed. My order only went through today after I linked a credit card, which they already had details of. I’ve always found selection is difficult. Also last delivery in November was supposed to arrive the next day, it was 5 days before my order arrived. Can’t blame that on the busy Christmas period.
Oppih53
2020-01-01

Would be good to have a star or like system

Love the app, works great. But would love the option to Star the coffees I’ve tried and liked and maybe put a rating on really like or like more than most etc.
I’ve only just started drinking Nespresso and have found that with the starter pack it’d be great to be able to keep a track of which ones I like the most so if I forget the name of it I can easily see my favourites and re order them in bulk for the future.
Please apply this in an update. That would be excellent.
Allienympho
2019-10-18

Gets stuck on checkout

The app itself is nice and very easy to use - I enjoy placing orders on it which I don’t say about many apps or even online ordering.
However twice it’s given me an error on checkout asking me to add a mobile number for the delivery. My mobile number is entered with my address and it doesn’t clearly indicate any other area the mobile number needs to be added to. Customer service are friendly but never seem to be able to resolve.
Usually after going back and forward through the screens it’ll eventually go through but it’s a mark against an otherwise great app.
snarey
2019-10-14

Payment difficult

App won’t open at all on my iPad. Keeps asking for my mobile no . Don’t know why I have to keep putting it in. Wouldn’t let me pay by paypal. I then added my card details and the order went through. On a whole good app but 3 times now I have had to ring my order through as I have trouble with payment . Also having trouble sending this as I have to enter a nickname . 20 try’s and still saying nickname taken . Will try again later
tashbeck
2019-10-03

Error stopping payment

Hi guys,
You have an error which is throwing the CX and stopping the payment flow... On multiple occasions I’ve given up on ordering using the app because of the issue. Basically when you open the app and select the items to purchase regardless of whether you have previously entered your phone number it won’t let you check out until you’ve navigated back through trial and error to the mobile number screen... I’m on iOS iPhone 7 Plus. Otherwise a great app - but I’d look into this as it could be dollars lost.
jjackson86
2019-08-01

Glitch when ordering

If I select (for example) Toll company for delivery, the app will give me an error message because I have not provided a telephone number. However, the app has skipped the step in the ordering process where my number is displayed/entered. There is no way to add the telephone number from the error message page because I can’t navigate to where it should be: pressing the back button skips the page, and there is no link from the error message to take you to the step where you enter your number. Unless you go back and select a different option for delivery (for example, unselect Toll, then select Australia Post, then re-select your preferred choice of Toll) will the telephone number step appear, and the order can proceed as usual. The PayPal redirection is also clunky and usually times out or stops working (which doesn’t happen as frequently with other apps as with this one).
Fresia7
2019-07-24

Usually, so easy

This app is normally so easy and convenient to use. Delivery is really fast.
My only issue is, lately, every time I order, it asks for my phone number (Why? No one from Nespresso has ever called me). Yet there is nowhere to put it in, and I have to swipe back and forth, looking for the page to insert it. Plus I know it already has my number, because when I finally find the page, my number is already there! So frustrating!! Once I sort this issue out, definitely 5 stars 🤷‍♀️
Billiedc
2019-07-16

Quick and Easy

The app is simple to use and I’m glad that they seem to have fixed the phone number issue.
My pods always arrive on my doorstep within two days and I’m rural. Toll couriers in the West Gippsland area do a fantastic job.
I found the live chat a bit tedious, due to the time it takes for the operator to respond to questions. My guess is that they are also responding to others at the same time. It seems a few more consultants on the live chat would be a good idea. Eventually I got the help I needed, but next time I think I’ll telephone. I’m a busy person and it all took way too long.
Dish7954
2019-07-04

Coffee Lover

Love the app for the most part. Every coffee pod, accessory is there and also now spare parts. But!! Like previous reviews when I’m doing the quick checkout and it keeps telling me to include a mobile but when I go to settings and my details all have my mobile listed. This was frustrating that it’s meant to be quick checkout but I had to go backwards and create another profile address and then still do the one step back @ checkout to confirm number. 🤬
If this a reoccurring problem please fix it
ozzytam
2019-05-24

No issues

I’ve placed about 6 orders with the app and never had an issue like others have experienced with mobile number or credit card. Yes, they have changed pod names and products, but a click on the item gives a good description. App format does change, and after you get used to it, they change it again. My policy is “if it ain’t broke, don’t fix it”. Every company tries to improve things and it’s not always for the better for everyone. Just have to swallow it!
big red tomato
2019-05-13

Checkout process and phone number

C’mon guys, others have mentioned this and it’s still not fixed.
When checking out you go through the process and even if you have your phone number in your delivery address it always comes up with an error asking for phone number for delivery.
For those that are stuck you have to go back a page then in the remarks section enter your phone number. I’ve also noticed no more one day delivery which I understand from a business perspective but because I live in melbourne and have access to pods it makes the app less appealing as by nature I am not that organised and can easily get capsules faster now with a little effort
wangbat
2019-04-10

App is good, until you get to payment with PayPal

I use PayPal whenever it is offered, so I try to use it with Nespresso, but it always fails. When I get to PayPal I ok the payment, then a dialog box pops up saying “Return to Nespresso?”, with ok and cancel as the options. I click on OK, and arrive back on Nespresso’s website, only to see an “Oops, something went wrong” message. I try this several times, once using “cancel”, but then the PayPal progress wheel spins forever until I close the browser on PayPal and manually return to the Nespresso app. Then in frustration I choose Credit Card and all works as it should. I use PayPal for lots of transactions, and only Nespresso doesn’t work.
cheshbr
2019-04-07

Smooth running

I find the app fairly easy to use, the only thing that could be improved is when completing at the checkout, it’s not always easy to work out where to put details asked for. Didn’t take too long to work it out but could be a little bit easier.
Absolutely impressed with delivery service, so fast even though I’m in a rural location
Purple pulse
2019-03-26

Time consuming and annoying

Mobile phone number entering but not accepting.
The app is simple to use apart from getting to payment and delivery. It continues to ask for a mobile number for this order when I have two listed. It won’t let you go any further with the order. I enter the card number 3 times and change mobile from 61 beginning to 04 beginning. It’s ridiculous. Finally after 5 attempts it lets it process but I haven’t done anything different. Sort it out Nespresso it’s supposed to be quick!
Hasanyonegotthisnickname
2019-03-11

Glitches

* Sometimes doesn’t show your most recent order in previous orders, and
* always seems to take you past payment type, then to only enforce entering a mobile number, which means you need to step back in the process and work out how to get to the step to enter a mobile number (which is always by default entered/stored in any case - so a completely redundant exercise) in an unintuitive manner and repeat the process through to payment - why doesn’t it always take you through entering a mobile number as part of standard process, or better still recognise that the mobile number is already entered, or if a check is required ask the user to confirm the mobile number? Instead of wasting another 5minutes finding the number and 10mins writing this review!
DavrosLeGrange
2019-01-11

A waste of space

Tried to order more coffee using my credit card and wouldn’t let me check out then I had to ring “customer service” to order the coffee after waiting a good 2hrs got through to someone and ordered the coffee and paid for it all and you would think after 3-4 phone calls after the order they’d issue a receipt but no I’m still waiting come on if I want to wait this long I would ring Centrelink or NDIS my time would be better spent and I’m still waiting on a shipping email the only way I found out that it had shipped was incompetent post (formally Australia Post) telling me via their app. If I could I’d give it zero stars or minus
geoffsawfvdrj
2019-01-01

Worked well - must have been updated

I had read the reviews about problems with mobile numbers and credit cards. They must have fixed it because the whole process was quite easy. I easily added my mobile number during the checkout, as well as adding my credit card details. The whole ordering process was easy and straightforward. No problems at all to use.
CraigRT
2018-12-08

Terrible system

This is the worst ordering process I have come across. First of all I had already registered when I bought the machine but there didn’t seem to be any record of that. So I had to reregister. I had to enter my email several times, then my password was t good enough Why????? I’m trying to order coffee for goodness sake, not give away state secrets!!!!! Then when you finally get to the app, the ordering process is complicated. There’s no details on the specials of how much is in the pack, the windows keep jumping around, I keep loosing the order I had already put in and had to keep logging in..... all took me about 30 mins, just to or some pods for the machine!!! All too much
enitram111111
2018-10-02

Could be more streamlined

Found app a little bit frustrating as it kept wanting me to reapply my details even though I already had a customer number, plus kept wanting to give me a ‘first time order gift box’ of capsules, cup and used capsule dispenser. App did not want to recognise my stated email address along with stated password, as it kept wanting to go back to give me a gift and re-register. Tried placing order four times. Got there in the end! Capsules on their way...yay!
Wally645
2018-09-27

Time consuming

Ordering is never smooth or easy. The present order took 2 phone calls to clear up. 1st, the names of the coffees have changed so I had to call and find out how to order them. Apparently, a notice was sent out to advise customers of name changes to country of origin but it passed us by. Why not just keep old names in parentheses on website until customers are aware of changes? Secondly, I couldn’t check out because the website wanted a mobile phone number but gave no place to enter it. WHen I called back, the assistant said the mobile number was already registered and isn’t needed in any case for normal delivery. It turns out the 1 day toll delivery had been automatically ticked (not by me, we never use it) and had to be unticked and normal delivery chosen before order could be placed. But if I had wanted 1 day delivery, I still couldn’t find a place to record the mobile number. Which you already have! So I agree with former reviewer, the site need some improvement.
schafferiseman
2018-04-11

Mandy

I think the app is excellent. However there are 2 comments that I would like to make. After selecting the capsules, moving on to the next step is not as intuitive as the rest of the app. Also, I was eligible for the extra 40 capsules but would like to know what they were. At the time, I wondered whether I should reduce my order so as to not qualify for the bonus, because I did not want capsules I did not enjoy. But, for convenience, I stayed with the larger order.
Mandy (Australia)
2017-09-25

Needs improvement

I'm reasonably tech savvy but I don't find this app as good as I think it could be. It's never black & white getting to where I want in there and is a time wasting guessing game for me to use each time. A full drop down menu on the side with every option listed would be much better. I've had to ring instead of using the app twice to order machines because it would not access properly. Also nowhere (that I can't find) to register/add the machine serial numbers. For all the money Nespresso turns over, it's quite disappointing. Usable eventually, but disappointing.
Kori Sanderson