Name: UPS
Rating: 4 (2219 reviews)

Updating

UPS

Business, Productivity

Released: 2009-10-29

Free 0%

Version 10.30.2

Free 0%

Version 10.30.2

Business, Productivity

Released: 2009-10-29

iPhone Screenshots

Description

The app is easy to learn and easier to master. Its modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind with an unrivalled view into your parcel’s status.

Happy shipping!

What's New in Version 10.30.2

We're consistently updating our app experience, making UPS work better for you one release at a time.   

Check out the newest additions to the app:

- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.

- Find UPS locations for drop-offs or shipping and save them for future use.

- Ship to more than 200 countries, upgrade parcels to UPS Ground and complete forms digitally.

- Set delivery hold preferences to avoid missing deliveries when you're not at home.

Seller

Name

UPS

URL

https://www.ups.com/mobile

Information

Developer

UPS

Version

10.30.2

Size

181.7 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 17.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Korean, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish, Turkish, Vietnamese

App Store: Customer Ratings

Ratings & Reviews

4.0 of 5 (2,219 Ratings)

App Store: Customer Reviews

2026-06-11

Useless!!!

Why have this service as a deliverer in my country when no customer options are available in my region?!?! I need to make one small edit to clear an error that THIS service is flagging but then the options to make the correction are unavailable?!!! Just looping in circles uselessly!! Excruciatingly redundant!! Frustrated! Would never voluntarily use this service!!! 0 stars

2026-06-11

Worst app functionality ever

who ever coded this app to pass use case and go live testing shoud quit app dev and qa testing career and find a new career as clearly this is not the path you are team is good at

From main interface app constantly logs out of account credentials to guest login

Adding delivery instructions can not be done without adding a address in user profile

When adding user profile address it constantly times out with server errors

Tracing notifications are not displayed in app which defeats the pursue of having a app for tracking

It’s great you got your teenagers to to code a app love the enthusiasm and effort but perhaps if your developing a widely used app in the Apple Store for a large logistic business make it fit for business and have a half decent cx and ux experience

2026-06-07

Confusing App

Very hard to get correct tracking info.

2026-06-04

Impossible to get help

Hopeless if you need acknowledgment that duty has been paid. They threaten to dump your delivery if the duty is not paid. UPS is impossible to contact. I tried the online chat. The only response given was to call a disconnected phone number. Decidedly dodgy.

I’ve tried to contact UPS with;

- Email

- Chat

- Phone

Nothing worked. Non existent customer service. Impossible if you are running a business. I will not use UPS in the future if at all possible and will advise everyone I know to the same.

2026-06-04

Terrible app, doesn’t let you select and confirm the options provided, complete waste of time

As above

2026-05-23

Broken its core functionality

Redirect delivery is BROKEN which one of the main critical features you need in an app like this. So operationally weak when you need it the most. FAIL.

2026-05-21

Package

Awesome guys give 100% 👍👍👍 thank you

2026-05-18

In accurate time line

UPS. Said parcel coming today. Been processed out for delivery. Didn’t arrive and says it is coming tomorrow now. Would like to see more of a Am or Pm time frame or even better courier is on it way 1/2 hour before delivery. I have had so much trouble with this company drivers don’t even ring the door bell just leave leaflet in letterbox. I have actually seen them pull up, and drive before even getting out of the front door. Didn’t ring bell just left leaflet in letterbox. Then you spend hours trying to get it re delivered. Have no faith in authority to leave incase they leave over the road like another time. Had to knock on doors to find my “delivered” parcel.

2026-05-17

Not delivered

Not choosing UPS again, i ordered boots but not delivered on time.

2026-05-16

Terrible service

An expensive item has been delivered to the wrong address. I opened an investigation and they closed it saying there’s proof of delivery but didn’t even communicate to me and try and sort it. So where is my parcel then?

2026-05-16

UPS IS KING

Best in the business and is fast tracking!

2026-05-14

So Fast

Ordered a car part from Summit Racing in the USA, and it was delivered to me in Australia in a faster time than it takes to get a parcel delivered to me from an hour away.

2026-05-13

No delay notice up dates after 8days

2026-05-03

Hopeless misinformation

I was promised delivery weeks ago, then told there was a delay. I have only recently discovered that customs duties were due. uPS needs to improve its systems.

2026-04-16

As useful as the company itself

UPS postage service is the most unreliable uncontactable annoying postage service in use in Australia. This app is just as useless

2026-04-10

Useless app

Sick and tired of technical issues. Can’t change delivery options because sick and tired Of technical issues!

2026-03-28

ADDRESS NOT WORKING

Putting in the correct address every time and keep saying “we’re having technical difficulties and it takes soo long to sync used other apps like universal parcel tracker which is better and got updates before the app itself

Dissatisfied

2026-03-19

Awful

Everything from password reset to adding address to changing delivery options is a disaster.

2026-03-18

Yes

They deliver the greatest service

2026-03-13

Can’t set up a profile

Trying to set up an account was nightmare. Passwords with a minimum of 16 characters, usernames that it didn’t accept, I ended up giving up and calling them to add delivery instructions

2026-03-10

Clay

System is down nothing works

2026-02-21

Review

App doesn’t work can’t upload any information for delivery constantly throw error message

2026-02-13

Sat in the warehouse for 5 days

It’s friday, according to CS rep in the Philippines it’s out for delivery, yet it’s 7:53pm and not on my doorstep or any doorsteps of other buildings in my address. Not in the mailbox as well. This is my first and final package delivered using UPS. I will be highly avoiding non-Australian businesses that use UPS. My package arrived in Botany warehouse (Sydney) on Sunday, and it cleared customs on that day, and they had 5 business days to deliver it but no I still don’t have the package and it’s Friday.

2026-02-09

Inconvenient

The customer service words and the actions don’t correspond

2026-02-04

UPS… rubbish

Terrible app, terrible support, terrible company

2026-02-03

One of the worst shipping companies

Items delayed for weeks and no ability to reroute things to expedite your packages. Will encourage retail outlets to not use this company in future.

2026-01-28

Package not delivered

The UPS courier came to my front door rang our doorbell and took our package and now he has said that the package was delivered which I assume means it was taken by the courier and delivered somewhere else so effectively it’s been stolen

2025-12-24

Maria’s Special Pillow

I am ecstatically happy. I bought a pillow from a company I thought was Australian but the product was actually made in India . It was printed with photos of my selection of my dear friends, MP and her son on one side and the three of us on the back. My dear friend whose son passed away in September. I wanted her to have it to comfort her and especially in time for Christmas. It was meant to arrive on 23/12 but I got emails and other notifications telling me that it was now going to arrive on 29th of December and I was extremely upset and disappointed because this lady is grieving hugely at 84 years old for her much younger son. Anyway, amazingly it arrived today, the 24th so I rang her to let her know that I got a update and Delivery confirmation with a photo and it was left on her veranda. I asked her to and she went out retrieve it and she opened it inside while I was with her on the phone and she cried and she was so happy when she saw it and it’s just made her day and my day and it’s made my Christmas to be honest! Thank you so much UPS. You really did deliver. Five stars from me. I’m so grateful that it got there just before Christmas. I am beyond happy and satisfied. I don’t know what you did but thank you for getting it there before Christmas rather than just before New Year’s. Blessings to all those involved.🙏🏼🙏🏼🙏🏼♥️. Best wishes from a very happy Customer.

2025-12-22

Worst site to sign up to

After ten minutes signing up this site expects you to read or scroll through the Agreement and Conditions.

Hard to add user name

2025-12-22

Technical difficulties with app

They give you the option to sign up for UPS Choice Membership but you need to enter in your address. Every time I try to enter in my address it says there are technical difficulties

2025-12-18

Delivery option

Tried to change delivery options. Tried to inform service not going to be home at time of 2nd planned delivery. Want further payment for me to collect from ups centre. Rubbish

2025-12-17

Bad website , lousy customer service.

Tried to contact someone to find out why there is a delay. There has been no update for days. Cannot login to website or even create an account as it must have some old details of mine from years ago, which I don’t remember . So I tried to create a new account but it wouldn’t allow me to, so I have had to go back to the company that I purchased the product from to get them to chase it up.

2025-12-15

Inept in every way

Totally incapable of performing any function desired, constantly error messages preventing you from actually mutualising the app in any capacity. Genuinely the only other online experience that compares to how truly abysmal this app is, has to be the UPS website. I am in genuine shock that such an established company has such a dismal excuse for an online presence. 0/10

2025-12-12

Not delivered as emailed cannot find a way to contact to sort out

No way to contact

2025-12-09

Service

Terrible delivery service, it said will deliver at a period of time. But actually no body attempted the door. No notes were left and can’t see them in the security camera. What a stupid lied!

2025-12-05

No help

Cannot get any answers regarding my package

2025-11-02

Bad service

The order is 8 days late & it’s so close to the delivery address!! Can someone please get back to me asap

2025-10-16

Inaccurate delivery time no updates

My package still hasn’t been delivered and I keep getting updates saying it’s on the way but the estimated time of delivery is still says 2 days ago. Make it make sense?

2025-10-02

Fake delivery infomations

Who still using UPS nowadays.

2025-09-20

Doesn’t work for me

No good when they cant deliver to a PO box and the app won’t let you change the address. Keeps telling me there is a problem at their end.

2025-09-14

Poor

No insight into when my delayed parcel would arrive

2025-09-09

Change of address

Could not arrange a change of address delivery as the only options are US states despite the fact the delivery is in Australia, absurd

2025-09-08

Worst app ever!

Always constant bugs, can’t even add my address as it says “sorry we’re having technical issues”, when I set to deliver without signature they say they can’t deliver because the system never actually saved my choice. The worst developers in the world work on this app!

2025-09-01

Terrible service

Half of it doesn’t work or is “having technical difficulties”, the service is dismal, I can’t make UPS My Choice work because it just loops me back through the enrolment procedure. Who designed this?

2025-08-25

My Pasport delivery from Pakistan to Australia in Bunbury WA

Easy to track and very Good/Quick service

2025-08-06

Rubbish

It’s not letting me add my address and I can’t use it without adding address. It’s happening from 2 days and so frustrating

2025-07-31

1 star because -1 star isn’t an option

This is clearly just plain fraud. You can see from all the comments the service isn’t delivered as promised. Any service, whether it’s the App or the physical delivery. And, don’t just look at the Recent ones, this goes on for 4 & 5 years. I don’t know why any online-order company would risk their business by using UPS. Looking at you SVB. You said you could deliver to a boat harbour. No you can’t. These people are screwing us and you. I also don’t know why Apple lets an App as clearly broken and manipulated as this on their App store. You can see the couple of 5star reviews are bots. We assigned Authorization to Leave and it’s saved but then they miss their delivery window and say we rescheduled and then all the settings are gone. This is after we complained because the App wasn’t working at all before then and they came 2 hrs before their 5hr window. I believed the company I was buying goods from would use a reputable courier so I just downloaded the App because I thought it would help tracking. I didn’t read the Reviews. Oh boy !! This has been going on for 5 days. BS UPS. Not happy Joan.

2025-07-25

Very disappointed- late delivery as always

This is not the first time this has happened. I ordered a pair of sneakers that were supposed to arrive last week, and they’re still not here. Delivery delays seem to be a recurring issue with the UPS. If you can’t guarantee the shipping times, you should stop advertising them. I’m seriously reconsidering ordering again.

2025-07-22

The WORST

The app web etc might work for USA citizens but as an Australian waiting for a delivery it is abysmal. I’ve tried to register but it insists I am in the USA and will not allow me to change this. Have you not heard of location intelligence! Now UPS expect me to drive 1.5 hours each way to a depot to pick up my parcel. I’m completely over US companies atm. There is another world outside your walls you know.

2025-07-22

No delivery

Navigation of app is shocking!! Received e-mails to say receiver does not exist and I can’t find a way to have delivery send to nearest drop off point!

2025-06-28

poor tracking

I used this app for tracking, I don’t really recommend using it, since the tracking they give out is inaccurate

2025-05-12

App Doesn’t Work

I have downloaded the app and nothing works! Just trying to create an account has required multiple tries and multiple changes of password. Hopeless and extremely frustrating!

2025-04-23

Honestly the worst delivery service app

Telling me a parcel is coming is great. Not telling me when in the 21st century is ridiculous. Not being able to book a delivery. Offering for me to collect from the depot- why are you guys in business if not to deliver? If I have to pick it up I would not need you.

2025-04-14

Wake up

I open the parcel detail in safari. The option to leave at neighbour does not work. Forces me to leave safari, install the app, log in, find option to leave with neighbour and it takes me back to safari where it magically works now. What the actual F. Why do I need to log in three times back n forward. Please make it simple, this is annoyingly complicated. I’m getting lost just to navigate a simple package.

2025-03-23

Reliable, helpful, but slow

The European offices I’ve dealt with have been a bit slow. Let’s see how prompt the Aussies are

2025-03-18

Bad customer service/ communication

I have been waiting for a parcel for 5 weeks it arrived at destination and has come to a complete halt, when I call I get told they can’t tell me anything about the parcel I just have to wait, their broker has also contacted me with no whereabouts of the parcel and again just wait , it’s been 5 weeks how much longer do I have to wait!!!!!!

2025-03-12

Horrible experience

Horrible experience one they lost my first parcel and now the second parcel hasn’t moved in more than a week and still waiting. Zero communication has to chase them up everyday

2025-03-08

Headache - InfoNotice Number

Have to use an InfoNotice number which I didn’t receive to change delivery time. Multiple failed delivery attempts because UPS makes it impossible to change the delivery time. I have a verified email address and the tracking number which is usually enough for most delivery services to change delivery time.

Most infuriating process for something that should take 2 seconds. Have to call up support to resolve a very basic issue. Surely that’s just bad business? How much money does UPS spend on failed deliveries and customer support when a simple change of the system could eliminate that completely.

2025-01-17

Hands down the worst delivery experience of my life

So the delivery was missed. Instead of leaving they say they will try next business day. 2 business days later and still not arrived. Here’s the best bit. In order to provide alternate delivery instructions you need a profile but both the app and website crash and say try again later. The last straw and probably what will make them stand out as the worst ever? The email us link insists you log in but you can’t create a profile because it crashes. So in short, just wait and we will deliver when we get to it and you can’t contact us to query it anyway. Dogs.

2025-01-05

Worst Web page/App

The whole UPS sites are so hard to use, I looked through the whole app and website to try to add specifications to my delivery options, and something so simple where in other delivery companies is so easy to add I couldn't find a way to do it with UPS. If you want to contact them for help the page never loads. If you want to change something the page doesn't load.

Hopefully I will never have to use UPS.

2024-09-26

Doesn’t Work

Yeah. It’s a pity but the functionality in the App and also online is less than satisfactory as is the call centre support. It’s unfortunately been a pain to deal with UPS recently in the EU 😞.

Key pieces of functionality doesn’t work.

2024-08-27

App Needs Data

Well the app has definitely improved. But the couriers don’t bother to scan often enough eg. when an item is out for delivery. So all you get is delivery by 19:00 and not a window. This crappy company will detain you for the entire day.

2024-08-19

Not that bad

I don’t know what everyone else is complaining about, it does what it says it does: tracks UPS delivery.

Not sure what more you could want?

2024-07-31

UPS Service

Most features just opens a website within the app or redirects you to a web browser.

Contacting support is one of the worst experiences. Was waiting for someone to pickup for 20 mins, finally got someone to pickup just for them to hang up on me 3 seconds into the call because they couldn’t hear me.

The app told me that my goods were still waiting to be approved and cleared. then suddenly out of no where i get a notification saying it was delivered. luckily i had someone at home to pick it up. Just hope to never go through UPS again. makes AUSPost feel like a champion.

2024-04-22

Don’t bother!

If your signing up a account to further track your parcel don’t bother,it’ll just show the same info as using google search.

So now I’ll have to call them,rubbish app and company too.

Had my parcel for weeks now

2022-01-29

Fix it now.

This is the worst app ever I haven’t even been able to make a proper acc where I’m able to reschedule a redelivery bc the idiots came by my house on Australia Day I wasn’t home I had no way of knowing the parcel was even coming. Now I can’t make an account bc it keeps saying I need to confirm my acc through an email which I’ve received. I click the link says I need to sign in and I put it in and it says it’s wrong I’ve done it so many times it’s temporary restricted me from my account. My parcel is worth $300. You better fix this or I’ll sue

2021-11-15

Unreliable

Told me to wait all day to have my parcel collected and processed and never showed up all day and when called they booked me in for another day which again same was repeated and when asked for a refund they tell you to wait for 30 business working days . Very crazy team . If something cannot be done then you should not create it or say it can be done .

You deserve a 0 as a review

2021-08-24

Pointless Downloading the app

The email I received notifying me of my parcel delivery date had 3 link options on it *change delivery *manage preferences *view delivery planner. Pressing any of these links to the app registration. Once I had gone through the process the app does not let you do any of these things. It prompts you to become a member of “UPS my Choice”

THE ONLY INFO YOU GET WITH THE APP IS THE INFO ALREADY GIVEN IN THE EMAIL.

There no point down loading the app!!

2021-05-15

useless

Only got the app as the website wouldn't change country from usa (hey america, theres a whole world out there) and i needed to change my address. Customer service closed weekends. The app doesnt even allow you to change address, despite claiming to on the app store.

2021-04-16

A waste of my time registering

App provided no further updates than the website, and did not allow me to add any delivery instructions or preferences. It takes a while to register though.

... in the end I had to make a call to the call centre on a premium (caller pays) number. The customer service representative could not tell me why delivery has not been attempted even though parcel has been at the local warehouse for more than 24 hours. All she could add is that I *might* expect it to be delivered within another 2 business days. Ironically, the delivery for the last 11km will take longer than the trip from Dallas Tx to Sydney Australia. Let down by the punctuality of the local UPS team.

Look at DHL’s app and operations to see a slick and well oiled operating model.

2021-02-26

Website, UPS policies, App all outdated.

Good luck signing in with a UPS account if your outside the US. The website, their policies, App all needs a 2021 update from the 1800 they still run the company with. Looking at the state of UPS outdated process I’m not not even sure if my package will reach for months.

2021-02-23

Redesigned... for the worse??

Wow. Supposedly a complete redesign to make the app better, easier to use.

What is the first thing I noticed when opening the update? They “hid” all the app’s functions in a hamburger menu, which is right at the top of the screen. On big phones this is unreachable with the thumb without re-gripping the phone (or using a second hand). Why get rid of the tab bar? There’s a reason this is used in a lot of apps - because it’s quite user friendly and easy to understand.

Second thing? I wanted to send some feedback, so I clicked on the “Help & Support” item in the hamburger menu. It warns me first that it will be opening the browser (instead of offering anything useful directly in the app, like say FAQs, or contact details for support etc). Then what do I get when it opens the browser? A 404 page not found on the UPS site. So clearly the link programmed into the app is old/out of date, or whoever is in charge of the website wasn’t clued in to ensure that this link worked as planned. Either way it’s pretty sad.

Well done UPS. I think you’ve managed to make an already pretty bad app even worse.

2020-10-28

Terrible and confusing

Downloaded to track a parcel. I found it so confusing and terrible to use. All I want to do is track a parcel from overseas. Looks like you have to get an ID then sign in and then to get Ups My Choice to be able to redirect or reschedule your delivery you have to do it all again - is that another sign in or what, goes around in circles. Like a previous review what an absolute waste of my time. I just gave up out of frustration. It is shocking compared to the Aust Post app here in Aus. Don’t bother

2020-10-28

Not helpful

The only thing worse than this app is setting up a UPS account, which you need to do before use this app. Was unable to perform simple tasks in this app so I had to ring UPS - something which shouldn't be necessary these days.

(You can create an account in this app, but it just displays the same web pages inside the app that you get if you setup an account in a web browser. When I tried to setup an account it told me I already had an account, but when I tried to reset the password it told me I didn't have an account... When I finally got it working, to do anything with a parcel requires you to register a 2nd time but thankfully this registration was painless and it automatically linked it to my 1st account.

What did I need to register a 2nd time to access? - to be able to change anything with the delivery of a parcel. This is the only thing 99% of people need to do so why make it more difficult than it needs to be).

2020-10-14

Don’t bother

The app is as useless and inefficient and UPS themselves. The app doesn’t actually prove any real data. Kept saying ‘information unavailable’ so I never knew when packages were out for delivery. Said my delivery would be available on a Monday, took the day off work to accept it. Never showed up and still hasn't. Guess I have nothing else better to do with my time during covid then stair out a window waiting for the UPS guy to never show up. Better off calling customer service and asking them.

2020-09-15

Huge step backwards

This app has always been clunky, but at least you could see packages that were coming to your address. Now they’ve taken that part out so in order to track packages you have to click on a tracking number in an email first before they appear in the app.

2020-06-09

Worse than the website

The tracking in the app was even move vague and unhelpful than the website. Didn’t list any place names or countries once it left the comfort of a few domestic postal locations in the states. The website had better information, downloading this app was a waste of my time.

2019-12-09

Disappointing app

The app offers very little useful functionality.

There is no link between tracking and shipments.

It forgets the tracking id after a few days, so you have to go and find it again.

2019-11-19

1 star too many

Unfortunate you cant rate zero stars as this app offers literally nothing. Cant track package, no expected delivery window, no way to contact driver, no alternative drop points. Driver can turn up at any point in the day and you will never know until after it is delivered. Also if missed it is taken back to warehouse for an attempt the next day. As I needed my package urgently (paid for express) and I cant sit around for 8 hours through the day waiting for a delivery I had to select no signature required and package was taken before I could get there

2019-11-15

Don’t bother with this app

What a waste of precious life this app was. All I wanted was to track a shipment, firstly signing up was a mess and for tracking shipments the additional info available after signing up was useless and not worth the effort.

But the worst was 90% of the time the app wouldn’t connect and update progress with an error displayed that the service was unavailable please try again later. When it did work the tracking was ok.

Lastly once I installed the app, hitting a tracking URL say in an email would automatically fire up the app from as browser session, good times when the app doesn’t connect. I ended up removing app and back to online tracking via the UPS site.

2019-09-21

USELESS

Can’t re route or schedule a delivery of a parcel, even though the app says you can. I already have an account and am logged in. When you click delivery options it keeps trying to make you ‘sign up’... I’ve now signed up twice and it still doesn’t work. You just go around in circles

2019-06-04

Review.

No logins. No sign ups. Trying again and again. Called twice on customer service all they keep telling you is what’s on the app. No further updates. No reference card or number left in mailbox to pick up from nearby location. App says if parcel is missed they will try next day. But there’s no one out there.

UPS

iPhone Screenshots

Description

What's New in Version 10.30.2

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Game Center

VPP Device Licensing

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App Store: Customer Ratings

Ratings & Reviews

Useless!!!

Worst app functionality ever

Confusing App

Impossible to get help

Terrible app, doesn’t let you select and confirm the options provided, complete waste of time

Broken its core functionality

Package

In accurate time line

Not delivered

Terrible service

UPS IS KING

So Fast

No delay notice up dates after 8days

Hopeless misinformation

As useful as the company itself

Useless app

ADDRESS NOT WORKING

Awful

Yes

Can’t set up a profile

Clay

Review

Sat in the warehouse for 5 days

Inconvenient

UPS… rubbish

One of the worst shipping companies

Package not delivered

Maria’s Special Pillow

Worst site to sign up to

Technical difficulties with app

Delivery option

Bad website , lousy customer service.

Inept in every way

Not delivered as emailed cannot find a way to contact to sort out

Service

No help

Bad service

Inaccurate delivery time no updates

Fake delivery infomations

Doesn’t work for me

Poor

Change of address

Worst app ever!

Terrible service

My Pasport delivery from Pakistan to Australia in Bunbury WA

Rubbish

1 star because -1 star isn’t an option

Very disappointed- late delivery as always

The WORST

No delivery

poor tracking

App Doesn’t Work

Honestly the worst delivery service app

Wake up

Reliable, helpful, but slow

Bad customer service/ communication

Horrible experience

Headache - InfoNotice Number

Hands down the worst delivery experience of my life

Worst Web page/App