Reward please
–
Robertito Betito –
2022-08-29
Version 4.34
I hope I get a message telling Us …
You don’t have a Mortgage with Us anymore
We like to share Our Profit with You
Updating
-12
±0
iPhone Screenshots
Description
Join over 6 million Australians using the CommBank app. Bank with confidence anywhere, anytime.
Make payments
• Use your device to make fast, easy, secure payments with Apple Pay
• Receive, make and split payments using PayID or account number
• Paying with cash? Withdraw up to $500 from a CommBank ATM using Cardless Cash
Manage bills & payments
• Pay a bill or set up recurring payments with BPAY®
• Get bill reminders and notifications to help pay on time
• Pay your credit card, change your credit limit, lock payments, or set a spending cap
Track your spending & saving
• Saving for something? Set a goal with Goal Tracker
• Stay in control of your spending with Spend Tracker
• Get Transaction Notifications when you spend or receive money
Everyday banking
• See your account balance and transfer money between accounts
• Find your nearest ATM or branch
• Activate, lock, cancel or replace your card
Need help?
• Ask Ceba our virtual banking assistant your banking questions
• Use click to call to skip the automated questions and connect to the right person
Getting started
If you don’t bank with us, you can open an account in the app.
To use the app you’ll need iOS 12 or above and have your phone’s language set to English & region to Australia.
To use the Apple Watch app you’ll need watchOS 2 or above with your watch’s language set to English & region to Australia.
100% Security Guarantee
The CommBank app is covered by our 100% Security Guarantee, which means we’ll cover any loss should someone make an unauthorised transaction on your account using the app, provided you protect your phone and PIN and immediately notify us of their loss, theft or misuse, and of any suspicious activity on your accounts.
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
As this information has been prepared without considering your financial situation, objectives or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Terms and conditions for the app and our products should be considered before making any decision. Fees and charges may apply. Goal Tracker requires a GoalSaver or NetBank Saver account in your name only. Commonwealth Bank of Australia ABN 48 123 123 124 Australian credit licence 234945.
What's New in Version 4.34
minor enhancement and bug fixes
Seller
Name
Commonwealth Bank of Australia
Information
Developer
Categories
Version
4.34
Size
238.1 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
Customer Ratings
All Versions
66,265 Ratings
Customer Reviews
Good User Experience
–
hgb72111 –
2022-08-29
Version 4.34
Not much to say, easily navigatable and easy to look at.
No response
–
Wang w –
2022-08-29
Version 4.34
I chatted on app have no one response.
fail
–
dgjhfygg –
2022-08-29
Version 4.34
thanks for the spam i love getting told what to do
Not enough Staff
–
Hardik Amin –
2022-08-29
Version 4.34
Not enough staff, existing staff is like on holidays, and spending hours to assist, they constantly chatting with everyone rather than helping people lined up. They encourage to chat over the phone, but call centres have min hours of waiting period, when you pop into the branch, you’ll see one of the staff always chatting regarding family, weather, politics, shopping…c’mon - Help your colleague to reduce the queue-work at least 4hrs out of 8. Pathetic
Ads and shopping. Not cool
–
Andrazy –
2022-08-29
Version 4.34
Please stop using a my banking app as an advertising platform. I don’t want rewards. I don’t want a cluttered app.
Have some self respect! You are one of the big banks of Australia! You don’t need to put up ads!
Transfer between accounts
–
Deo142 –
2022-08-28
Version 4.34
We transferred some money between a savings account and a debit card today and the money is still not available for use.
Best Bank Everrrrr!!!
–
SammieRaeHeinisch –
2022-08-28
Version 4.34
CBA IS THE BEST BANK EVER and I am proud to work for this organisation ❤️
Flexible Efficient user Friendly
–
powjen –
2022-08-28
Version 4.34
Great app. One of the best banking apps out there. So much functionality. It’s great easy to use and there are regular updates and new options.
Refreshed the App
–
Generator010 –
2022-08-27
Version 4.34
Very poor that you have updated the App and this has reset everything back to the start and I have had to change everything back the way I like it from your defaults.
Efficient Service
–
Reesy1a –
2022-08-27
Version 4.34
Really good to do all banking at home during Covid
Cannot add cards to Apple wallet
–
Takito K –
2022-08-27
Version 4.34
Cannot add cards to Apple wallet.
Contacted the bank but still not resolved.
Awesome Services
–
immimaris –
2022-08-27
Version 4.34
Excellent service always quick
Ease of Navigation
–
D@#*T –
2022-08-26
Version 4.34
Not only am I able to access my information in a timely manner I find the app easy to navigate.
Murray Bridge staff
–
captain shano –
2022-08-26
Version 4.34
I have found the staff at Murray bridge branch most helpful in helping me use this app.
Keeps saying details are wrong
–
Quemyle –
2022-08-26
Version 4.34
Never had any issues with the app up until about 2-3 months ago. For some reason normally after Thursday, when I go to check my account it says my passcode is incorrect, even though I using face recognition. So I either have to re enter my details from scratch, or delete the and app and start fresh.
Impossible to chat with human or ring
–
Wimplashmydoneforu –
2022-08-26
Version 4.34
Don’t bother if needed to contact the bank to speak or chat with a human. Directs you to a robot and gets you nowhere
Good luck finding how to pay a bill
–
Supragddghjhfd –
2022-08-26
Version 4.34
The much vaunted ‘Pay Bill’ is unfathomably difficult to find. A ridiculous aspect of an otherwise ok app. Bizarre.
Easy Apps
–
janjan0626 –
2022-08-26
Version 4.34
The mobile apps is very helpful, user friendly and easy to use. No issues so far with this bank
Commbank
–
TTV_U R GAY –
2022-08-25
Version 4.34
Great app. Give me money. Please.
Old system was better
–
hallscotty –
2022-08-25
Version 4.34
Old system was better as it memorised you profile & spending notes & auto-filled them in for you. Now you can only use it with the travel money card etc.
Commbank chat
–
May Aussie –
2022-08-25
Version 4.34
Won’t let me SEND a response … now I’ll have to call.
New account
–
milly spurs –
2022-08-25
Version 4.34
Opened a new account. Has $700 in there and saying available $0
Review
–
Jockbagger..... –
2022-08-25
Version 4.34
I would waste my time writing a review because everything was terribly perfect.
Happy user
–
upset and angry! –
2022-08-24
Version 4.34
Easy to use app which makes banking simple and streamlined.
You broke something that was working perfectly well.
–
AndrewHockley –
2022-08-24
Version 4.34
The commbank app has gone from robust and easy to use to a nightmare of too-clever features and fluff that is frankly beneath a bank of this stature. Your app is officially rubbish.
Good service
–
sidhu8084 –
2022-08-24
Version 4.34
Thanks
My review
–
emelia me –
2022-08-24
Version 4.34
Would rather have the reprocess of disputing be easier and faster because I’m impatient and need money thanks
Love the Commonwealth Bank.
–
Jungle* –
2022-08-24
Version 4.34
Have been a lifelong account holder since school banking in kindergarten. Have always found staff and services excellent. Feel sore that so many branches are closing. Personal connections make such a difference to so many people.
Easy Peasy!
–
Juanita Kratzer –
2022-08-23
Version 4.34
Easiest app to use! I have a couple accounts with different banks and Commbank have the best user friendly app!
messages and security codes
–
pendenniss –
2022-08-23
Version 4.34
these appear for a millisecond then disappear! then further attempts lock me out of system disastrous esp when out of Aust!'
please advise??
The review request pops up too soon
–
Greg;S –
2022-08-23
Version 4.34
The request for a review pops up straight away and gets in the way of using the app
review
–
the lymb machine –
2022-08-23
Version 4.34
1 word…. Amazing
About money taken out no
–
burnman19 –
2022-08-23
Version 4.34
The money didn’t show how much they took it out it confusing me
Unable to open !
–
Sabbir_rulerz –
2022-08-22
Version 4.34
Poor Rewards system
Regular Payments
–
don'tliethisnicknameisnottaken –
2022-08-22
Version 4.34
Commbank identifies regular payments yet not one of my Direct Debits appears. I would have thought these would be regular enough. In order to submit this review I am asked to provide a nick name. My nick name was already taken though. This is getting stranger by the minute.
Human Calls
–
Chaconnect –
2022-08-22
Version 4.34
I use the apps and website 99% of the time to do my banking. However, there are times when I NEED TO SPEAK TO A HUMAN - Not chat to a BOT!
It is almost impossible to get to a human and it seems like everything is done to barrier customers out accessing a human.
And yes, I don’t need a recorded voice telling me there is an App and a website available!! I take that as an utter insult!
Desperate Customer
it’s broken
–
hshdbbxhdbsb –
2022-08-22
Version 4.34
it’s broken
Transfer late
–
jealbama –
2022-08-22
Version 4.34
The transfer it’s the more important in the any app of any bank, cant take a more one day in appear in the account of client
Excellent
–
sara babaee –
2022-08-22
Version 4.34
Great experience and helpful people, appreciate all you work
Thanks
–
Sourena20 –
2022-08-21
Version 4.34
Thanks for all your help.
Simple
–
tim_1233 –
2022-08-21
Version 4.34
Any issues I may have they can refine quote quickly
Capitalistic pigs
–
Rominator228 –
2022-08-21
Version 4.34
Lenin was right
Common wealth
–
Paw295 –
2022-08-20
Version 4.34
Great app
Not a good result for technology
–
another result –
2022-08-20
Version 4.34
My experience with CommBank is that it is not as good as it was previously. A major concern that I have is around messaging, possibly that is to do with I have broken my shoulder and my typing is not the best.In addition several branches that I could have used have been closed. The waiting times are in excess of several hours, this is not up to scratch
Asking for app pin
–
Plectrum Trotter –
2022-08-20
Version 4.33.1
Really stupid hurdle in the service . When I have already gone through all the security to log on and access my account. I can transfer my money, empty my account but I cannot access my possible Covid benefits information page without putting in a 4 digit pin which I can never remember. Why put such a stupid hurdle into a benignly simple service. It made it inaccessible for me.
App doesn’t let me log in
–
Emilyudhdh –
2022-08-20
Version 4.33.1
I’ve had this app for a while now and it never lets me log in. It always brings up a message telling me an error has occurred. I’ve tried deleting and reinstalling the app but it hasn’t worked.
Too long to load the page
–
N D Joshi –
2022-08-19
Version 4.33.1
Sometimes it takes too long to load the page, and ask for the pin no. And face verification doesn’t works.
Term Deposit in Holding Facility notices
–
notermdeposit –
2022-08-19
Version 4.33.1
I keep getting these messages for last 12 months at least but don’t have a TD ? When I press it all I get is “Oops something went wrong try again later”
Interest rates
–
71 old lady –
2022-08-19
Version 4.33.1
You make so much profit so why put it up so much ??????
Stop updating the app, people like things how they are
–
stopchanging the app –
2022-08-18
Version 4.33.1
Stop updating the app. People like things how they are. Not every time we use the app that we have to figure out how to access things. People are busy and don’t have time to figure out a new way to access our information every month we use the app
It’s annoying
Can’t always find bill schedule
–
Synjan448 –
2022-08-18
Version 4.33.1
I went to a lot of trouble to set up my bills but it’s a lot of fiddling and I always have to do a search to find that schedule again. Surely you can make it easier to find?
Best Bank Ever
–
Dubfry –
2022-08-17
Version 4.33.1
I have worked for the NAB ANZ Private Bank Members Equity Bank and Bank of Queensland yet I bank with the CBA.
Honesty they are the best bank to deal with their customer service is impeccable and their range of products and services are amazing!
Well done you have a customer for life my children have bank accounts too and I’m sure they will continue to bank CBA all their lives too they are 7 and 9 and I’m looking forward to setting them up with the new kids KIT
THANKS CBA!
App stopped working
–
steph8373672 –
2022-08-17
Version 4.33.1
A few weeks ago the app stopped working for me seemingly for no reason. One day it was working and then it wouldn’t let me log in. I’ve tried changing my password, I’ve tried deleting the app and re-downloading it, I’ve updated my OS on my device and made sure the app is the most recent update, I’ve tried turning my phone on and off again, I’ve tried clearing my cache, I’ve tried calling the customer service line. No matter what I do, when I try to log in I just get the error message “Somethings gone wrong please try again later”.
It is very difficult and inconvenient to manage my money and budget without the app as I have to access online banking via the browser on my phone. I want this fixed and it seems like no one can help me.
Good app, weird bugs
–
Vashti C. –
2022-08-17
Version 4.33.1
If you try to open your messages when your connection isn't stable even once, it permanently locks you out of any already open conversations with specialists. I've been locked out of two separate conversations with specialists while trying to get fraudulent transactions refunded because I dared to open the app when it was raining.
I also don't understand why the specialists are so pushy? They message you, you message them back when you can, they message you... Then they message you again with something like "awaiting your response"... It's 10am on a Tuesday. I'm working. Surely you are not sitting in front of a single open chat waiting for a response to it ALL DAY.
Pretty solid, although…
–
Cam Ü –
2022-08-15
Version 4.33.1
Could definitely do with some tweaks, namely at least matching the phone’s dark theme, & being able to access the inbox without having to jump to the website & log in a 2nd time. That & on iPad it could really do with not having basic functionality locked off - it’s just using the phone version anyway, why cripple the Home Screen? It’s annoying, & there’s no need for it, it’s not like there’s any sensitive info on it.
My card details will inevitably get stolen yet again in future, regardless of whether or not anyone knows if I’ve been paid yet that week.
But otherwise it’s a banking app, does what it says on the tin, & being able to unlock & lock my card in a couple seconds or change the pin on the fly is super useful, especially when a dodged up eftpos machine steals your card details…
Easy to navigate easy to access
–
Bynann –
2022-08-15
Version 4.33.1
I have been using this App for 4 years now as I find it a very useful tool to find my account balance. Transferring between accounts is a breeze and sending funds to family or to pay an account almost instantaneous. Most importantly this is a secure site. I wouldn’t be without it!
Great App but search would help
–
MaverickMerhi –
2022-08-14
Version 4.33.1
This is a great App to use, one great improvement would be to be able to search transactions in the App using a key word, for instance, by account name.
I’d appreciate it as I’m sure many would, if this could become a feature.
Frustrating when opening an account
–
Jojobbah –
2022-08-12
Version 4.33.1
I am absolutely frustrated and disappointed in the difficulties I have been trying to open up an account with my partner. He is a client of yours and you have made it practically impossible for use to do this. Even after having to go into a branch and wait 30 min to be seen and told it is ready to go still you need more information we can only give from going again into a branch as your phones close early WA time.
Un user friendly
–
likjgfsyteyj –
2022-08-12
Version 4.33.1
Every time you improve it, It’s harder, takes longer, there are more buttons to choose from etc. to transfer to someone else, you can no longer choose transfer, you have to choose pay when transfer is right beside it!!!! Ridiculous!!! And I can’t type in a reason for the transfer, it chooses what I usually write. It might be for a different reason and this is my record. You never say ‘hey, we moved everything around to keep you on your toes and make it ever more frustrating using the app,’ we just have to figure out that you think it’s clever rebranding definitions and putting pop ups over what I am trying to do. I hate going on your site. Lucie
Supportive
–
Nikinso –
2022-08-11
Version 4.33.1
I am extremely thankful to the entire team of comm bank especially the ones who recently helped me retrieve my money from the scammers. It was a huge amount. So so grateful to all. I was a loyal costumer to comm and ever since 2016 and still I am taking it to future with all my family members encouraging to stick to comm bank.
Perverts
–
leigh van valen –
2022-08-10
Version 4.33.1
Corporation, you aren’t even pretending not to be demons. You userped my consent and free will to use this app to STEAL my photos and contacts for your systems. You invaded my privacy and ruined my security, in the false name of security. You take liberties that my money is your money, and my identity is your identity, but you will never truly win. I went into the bank, quoted my account number and didn’t get asked at all for ID to withdrawal the money - because you are tracking my app and because you have stolen my images of self right from my own private photos. One day you will be prosecuted for your crimes against humanity, and every single individual within your corporation will be held accountable. Till that day, I smile because I know you are on your way out of this world.
Changing settings!!
–
Bellarine –
2022-08-09
Version 4.33.1
If possible leave the settings as they are.
People get sick of having to rework their way around a new set of systems.
Otherwise Comm Bank has been my first choice for many,many years.
Loggin in animation
–
Shazz0077 –
2022-08-08
Version 4.33.1
The app is great when the first impression of logging in animation is so outdated and the transition of getting logged in seems very poorly executed especially I also have a nab app its so simple to get in.. some times the authentication is so longer feels like my internet is not working..
Please make it simple .. people dont have time to wait to get logged in especially when they have to make quick transfer..
About banking with commonwealth bank
–
D.Baxe –
2022-08-08
Version 4.33.1
This has been a really every experience you might wish in a bank
Scheduled payments
–
Missssssazx –
2022-08-08
Version 4.33.1
Can I suggest that in Scheduled payments there can be a every 4 week option plus the monthly. Some months have 5 weeks. I like to pay all my utilities every week. One week Electricity, next week Water etc. there are 4. But when I schedule them monthly it throws it out if there are 5 weeks.
Would be every helpful. Otherwise absolutely love using the convenience of this App.
Logging on/off
–
syani1975 –
2022-08-07
Version 4.33.1
I found out that when I’m doing payment online for recurring bills, the description went missing. It has happened a few times. It’s usually stored and I can just select the description but I have to type it all over again.
Your bank in your hands
–
Sanjeevkumarrao –
2022-08-06
Version 4.33.1
I have couple of bank accounts and using mobile banking for those and CommBank is having the best user experience among all. The bill prediction is very useful and the peace of mind it provides when tracking your credit card payments is amazing.
Keep it up guys!
Absolute Best
–
Umbra Park –
2022-08-05
Version 4.33.1
Commbank App and customer service leads the way. Love that I can see which bills are due in the near future and also that I can use the chat button and receive such prompt assistance. The best.
NetBank Xperience
–
James Katt –
2022-08-04
Version 4.33.1
Hi Lexene, I really enjoy checking NetBank at night on IPhone as the day closes. I hope I can talk to you one day about the account James Katt 1 Howley Cres. I really like Touch ID on NetBank. It makes me feel so secure. I get all happy about my credit interest paid into my NetBank Saver accounts. Thank you for looking after my accounts. It’s been such a long time since we met in Singapore in 1997. But when I see the video it seems like just yesterday. I really miss you. James Kattampallil 1 Howley Cres
Ability to add individualised extra bills rather than what the app predicts would be useful
–
Jackie!7 –
2022-08-04
Version 4.33.1
App is great however the monthly spend feature needs changing. The apply all transitions needs to be placed somewhere else as it is too easy to accidentally press this when allocating transitions to specific areas. Or at the very least have the ‘apply to all transitions’ be limited to the one month you are looking at. Not your entire history. It’s beyond frustrating. New I recommended (November 2021) Under the ‘Money Plan: Category Budgets’ does not match the ALL category budgets under the the actual account. Having this match all the categories under the Money Plan would be more useful. It’s very misleading as it does not account for all spending and makes it difficult to track where people could explore changes to spending.
Save to address book doesn’t work
–
Plotteryplot –
2022-08-04
Version 4.33.1
Great app but one thing I noticed - accounts are not added automatically to address book after paying someone with save to address book option on. Adding a new account manually had to be done via NetBank. I wish you can add an account to address book via Commbank app. And the save to address book automatically would work in the first place. Please look into this on your next app update thanks.
You are crooks
–
hungryal66 –
2022-08-01
Version 4.33.1
I had some extra cash ($5000) so put it into our mortgage - hopefully to reduce interest on repayments. Didn’t get credit for the full amount (only ~$2000) - allegedly because you had to earmark $3117 it for the next repayment. Seemed off, but I don’t have time to wait for hours on the phone to wrangle with a CSO about your sharp practices.
Today we get a message that the account from which our mortgage payments are deducted is overdrawn. You still tried to withdraw the full mortgage repayment from it this month. That account is overdrawn - but the mortgage instalment isn’t in the mortgage yet. You disgust me.
Wait time on phone
–
John Batts –
2022-07-30
Version 4.33.1
The wait time for any help on the phone is ridiculous, I waited 10 minutes for the receptionist and then she said the wait time for help was 40 minutes, I can drive into the bank branch in 10 minutes.
This is very bad to have to wait this long for help.
PATHETIC
–
JON TWR –
2022-07-30
Version 4.33.1
I need to transfer MY funds to other accounts and because it is the first time transferring to a particular account your stupid system places a 24 hour hold on MY money. Why can’t funds even transfer internally to my other CBA accounts. Someone needs to rectify this and don’t say it’s for my internet banking security because next week when I do it again it will process normally. “It’s just your first time transfer” is not an excuse I can accept. Pathetic system.
Easy banking
–
Dunc 69 –
2022-07-29
Version 4.33.1
Such an easy convenient way to do your banking. I’ve always been so impressed with The Commonwealth bank’s app that I decided to do this review. Good things that make life easier should be celebrated! Definitely a 5 star job!
Has potential but clunky
–
blorx –
2022-07-29
Version 4.33.1
Few issues to raise which degrades my experience.
Paying a CC payment. Why can’t there be a button on the receipt to setup payment. I have to switch between screens remember the number type it out and pay it. Could be done with one click.
Paying an email address is cumbersome af. Why not have a list of favs I can select from. I have a regular email I pay for investments.
When viewing a payment the description I used isn’t visible. So I don’t know what the payment was for.
Speed, reliability, stability all fine.
Internet banking
–
Kanenad –
2022-07-28
Version 4.33.1
Firstly personally I find your app. User friendly. It’s easy to excess and to use. Please don’t change it. I can with a touch on my phone excess all the information I need. Secondly recently I had cause to go to the greensborough branch and would like to thank the stuff member there who looked after me. I’m sorry but I’ve misplaced the card with her name. But the girl was professional and very patient because I had been kept waiting for about 1 hour to just open an account. Obviously that wasn’t her fault. And she was patient and actually helped me to choose the right type of account. I thought her superiors should know about her.
Review Earle sing
–
Earlibirds –
2022-07-28
Version 4.33.1
It was approximately eight years ago I received marketing from Comm Bank asking me to complete a a protocol of how I would use Comm Bank they asked also would I be interested so the trial protocol asked questions watch your screen and ask yourself what would you do if I ask this question following along from I need to see my superannuation which button would I press you would press the help and search superannuation and approximately 15 questions what buttons would I push if I needed to see what part of the statement that was available online and I found it so interesting I have never looked back been able to interest myself to help myself better with finances Commonwealth Bank has done an awesome job
Great service
–
Tangles 13 –
2022-07-27
Version 4.33.1
I always have had great service with the Harden Commonwealth Bank I have had my account since I was in kindergarten and will stay with the Commonwealth Bank for the rest of my life thank you for your help
Lack of Branches
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Heleque –
2022-07-24
Version 4.33.1
The app is great and the internet banking is great but sometimes people still need to visit a branch. The disappearance of so many suburban branches is very frustrating and having to drive some distance to find a branch is disappointing from one of Australia’s biggest banks. Recently I drove to a branch some distance away from where I live, only to find it had different opening hours in the school holidays - as in - it was shut for a large period over the school holidays (Floreat WA) . Absolutely ridiculous. There were lots of people ( especially senior citizens) who were walking up to the bank to go in, discovered it was closed, and then we’re very annoyed and frustrated it was closed for the school holidays when all the other shops in the centre were open as per usual. It’s really poor CBA. Stop penny pinching - we all know you make a massive profit every year - we know how much your executives get paid - start providing ALL of your customers with the service they can reasonably expect.
Notifications
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iheartradiofan –
2022-07-23
Version 4.33.1
Thank you but no thank you. I might be a little different than most but I’m not interested in all the offers of if you spend $100 we’ll give you $15 off etc. so in the settings I opted out, regardless I still receive offers and notifications. I would rather a cheaper mortgage interest rate!
Account management/Transferring
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A Raddock –
2022-07-22
Version 4.33.1
I have business with several banks ! My partner and I are switching to CTB as we have found managing accounts and transfers a lot easier and less stressful tracking our spending.
Biller notification cancelled - bad idea
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Benq123456 –
2022-07-22
Version 4.33.1
Setting up the bill reminder in the CBA App then cancels notifications from the biller. More clarification on the risks of doing this needed, better still - don’t cancel notifications from the biller Setting up the bill reminder in the CBA App then cancels notifications from the biller. So I missed 1 notification from CBA and instead ended up with an unlicensed vehicle, fines, had to take the car over the pits etc. $$$$
By far the best banking experience!
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Mcseaniep –
2022-07-22
Version 4.33.1
I currently use ING/ IMB/ St George / Virgin Money for my different banking needs and none of them get anywhere near the greatness of the CommBank app. The functionality and versatility is amazing. I have never had any issues. Works first time every time.
Karen Wessling
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lenberger –
2022-07-22
Version 4.33.1
I have been with the bank for a number of years. They are the best ever at helping me. I’m in my late 60’s I have no computer training & always needing help. I find all the staff calm, and patient with me. The Albany Creek branch & north lakes branch both in Brisbane get 10 out of 10. Cheers Karen
Push notifications
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Chauskie –
2022-07-21
Version 4.33.1
Push notifications are now disabled if you have a supplementary card holder on your account, for ‘security reasons’, makes no sense and no way to override this. I can login and see all the transactions the supp card holder makes anyway. Makes my account feel less secure, as I wouldn’t notice a potentially fraudulent transaction until the statement is issued.
step up pay prompts and notifications for bills
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the daily report –
2022-07-21
Version 4.33.1
no matter how many times I stop this notifications they keep coming and for bills online boat prompts it’s annoying because I get them in bulk one notification after the other and it’s the same bill lol other than that very happy with the App
Great for tracking your expenses
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Lily_Sharon –
2022-07-20
Version 4.33.1
With the ability to set up your budget by categories, the app gives you power to oversee your spending and know where your money is going. It’s a great tool to have control over your spending and to know what category is on budget or not (overspending) and so reign in your spending to meet your financial goal.
Portfolio View
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robinr0910 –
2022-07-20
Version 4.33.1
Hope someone from product responds to this.
When i hide my shares and pocket account, app rightly hides money from Total. But would you hide from portfolio view? Portfolio view should be same regardless of account I choose to show or hide. Also, it should include saving balance from other banks if have data sharing on. Something for next sprint yeah?
Why I love the commonwealth bank.
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Bullion2008 –
2022-07-20
Version 4.33
Because you protect my accounts very well from scam people trying to deduct money from my account . Also that the staff at Robina branch are extremely helpful
Regards
Steven Day
Mrs Janet Leighton, customer more than 50 years
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Janet South Bank –
2022-07-19
Version 4.33
I find the commonwealth app very helpful indeed . It is always correct …I am grateful to see past transactions , accounts , expenditures etc at my fingertips. It is safe and secure, never incorrect. Thank you CBA
New business account
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Project Zorgo destroyer –
2022-07-14
Version 4.33
Kul at Strathfield branch was outstanding at service and talking us through product. Made the experience a very easy process. Much better experience than at other banks.
Disappointment
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Junior John ND –
2022-07-14
Version 4.33
I am a victim of network hacking and on my big surprise, a big company as commonwealth bank did take all necessary precautions to make their customers feel safe.
Hackers didn’t take money from my accounts ( almost nothing there at that moment) , but they were manipulated my NetBank app the way they wanted.
I am not quite sure, if commonwealth knew what was going on, and played blind folder, but one thing is for sure, this new update of the app on my phone coincides with the unfolding of the privacy breaches that I am a victim.
I am loyal customer of commonwealth bank over 20 years but very disappointed with what happened.