Name: Air NZ
Rating: 4.8 (17705 reviews)

Updating

Air NZ

Air New Zealand

Released: 2009-02-25

Free 0%

Version 4.14.1

Free 0%

Version 4.14.1

Released: 2009-02-25

-3

#66 in Top Free Apps > Travel

Description

The Air NZ app – your trusted travel companion – lets you:

• Take control of your flight bookings – change your seat, add a bag, manage your meals, and more.

• Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.

• Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.

• Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported.

• Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more.

• Receive notifications with key flight information – you'll never miss a beat.

• Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.

• Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.

• Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day.

• Access and use your digital Koru card when you have a Koru membership.

• Access quick links to book or change flights on the fly.

• Stay organised – add flight details to your calendar, and share them with others.

Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options.

By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.

What's New in Version 4.14.1

Kia ora!

We've made improvements and fixed bugs to ensure a smoother experience.

Thanks for flying with Air New Zealand!

Seller

Name

Air New Zealand

URL

https://www.airnewzealand.co.nz/air-nz-app

Information

Developer

Air New Zealand

Version

4.14.1

Size

177 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.8 of 5 (17,705 Ratings)

App Store: Customer Reviews

2026-02-15

Dreadful airline

It would be nice to be able to say something nice about this airline but sadly, that’s not possible.

From being pushed from check-in desk to service desk multiple times where no one wanted to help or take responsibility to non existent in flight service and a cabin crew that were pretty well on strike.

Useless airline which I’ll never use again even if they offered me free business class flights.

Thank god I’m flying home business class with Virgin !!

2026-02-07

Great experience

Beautifully designed and easy to find information about about flights and manage booking

2026-02-02

Bug in baggage declaration in older ipad and iPhone to check in

The app doesn’t work correctly when trying to complete the checked baggage declaration. It’s missing the option to say you have read the information. This may be why you can’t choose either I’m carrying these items, nor I’m not carrying these items. Honestly does no one test these things!! The work around is to say you want to make changes to the booking and that path lets you complete the checkin process. Also the text display is ridicously small on the iPad - and some would find it nearly unreadable. For an app that must be used countless times - do better.

2026-01-24

Best flights

Our first two flights on Air NZ were fantastic . Comfortable seats and the service was first class too ! Love the communication through the Air NZ app. Looking forward to flight number 3 coming up soon.

2026-01-20

Flight change

Booked a direct flight, which has just been changed to a stop over and a new departure time that has been brought forward by 6 hours making it a very early and inconvenient start to the day

2026-01-13

The best little airline in the world!

Just like the airline, the app is a pleasure to use. Its layout is simple and clear, links work and are informing, logical and current. And it’s quick. Well done!

2026-01-07

Difficult for family booking management

I have an upcoming trip for me and my two daughters and cannot view the details for my daughters’ flights in the app, only my own. Very frustrating.

2025-12-14

Flight cancelled

Waiting to see if a quick remedy will provided to rebook our flexi business flights from Perth to Auckland with a connecting flight to Nelson so we can still use our prepaid accommodation and hire car and in the available annual leave I have available

2025-12-13

Air line

Great airline service

2025-12-13

Meal options fail

I flew from Bris to Auckland on 25 Nov and returned to Bris on 9 Dec. for both flights I requested a gluten free meal for my wife, who is a coeliac. On both flights AirNZ failed to provide.

This was not merely disappointing, it was also medically risky, as my wife is also a type 1 diabetic and also has blood pressure issues.

Please look into this and resolve. Thank you.

2025-12-13

Mr

Absolutely love the service from this carrier.

2025-12-10

Wheelchair service

Disappointed. Should improve the service by adding more staff

2025-12-04

Good Airline Product

Although our NZ142 Brisbane to Auckland was delayed today December 4, 2025, by a late arrival of our plane last night and the required crew rest time we had good communications from the airline and I heard no moans from any other customer .

The A320NEO product is very good and the overall service provided was great.

My only brickbat is that the purser had rudimentary command of the English language and struggled with NZ place names, and very embarrassingly provided poor updates to the passengers regarding connections. Sad.

2025-12-02

Worst airline app

I have booked hundreds of airfares via an app and this app is truly the worst app keeps telling me to change location trying to book from Australia the app clearly shows ..au

2025-11-29

Love them

Nothing but praise for this airline. From the ground crew to the flight crew, the service is impeccable. We have always felt welcomed and valued customers. Best airline in the business!

2025-11-11

Legends

Staff always accomodating and lovely.

2025-11-09

Seat allocation crashes

I’ve tried multiple times to allocate exit row seats on my forthcoming Air New Zealand flight and had the process fail at the payment arrangements. I eventually chose seats at $0 but I prefer exit seats. .

2025-11-07

New fit out on B787-9

My husband and I flew in Business Class from Raratonga to Auckland recently. We found the new fit out to be very functional and comfortable for the 4 hr trip. The service was excellent including food and beverage and it appeared that the flight attendants were more courteous and more attentive. Well done NZ. Smarten up QF!

2025-10-29

Poor app

Your app has a deadly embrace on an iphone what I try & sign in (not using the confirm email) it ask me to enter the security code. I collect the security code and on returning to the app it refreshes and starts the signing process again invalidating the security code!!!!

2025-09-22

Worst airline app ever

This is the worst airline app I’ve ever used in my entire life. For the last 25 years, I’ve been travelling millions of miles and I phone a lot of travelling but this app has got such poor functionality. It really needs a major functional upgrade.

2025-09-21

Easy traveling with sports equipment

I recently traveled to Tahiti to paddle outrigger canoes in the beautiful waters surrounding these tropical gems of islands. Dropping my paddle at the oversized baggage area and collecting on arrival, made the trip easy.

No extra baggage was needed as the weight of the paddle is just included in my overall baggage weight allowance. Contrast this with other airlines, whose baggage rules and regulations, are so complicated. Air New Zealand made traveling with a paddle a pleasure.

2025-09-19

Best Air line in the world!!!

I love travelling with Air New Zealand because from the Captain to the crew they really genuinely care for you but not only that they cherish my culture, the Māori culture of the Māori people. My people the people of Aotearoa. Thank you so much for your services and look forward to flying Air New Zealand again.

Kia Ora

Heremaia Houia

2025-09-19

Regional flight to Napier turned around unsafe to land

My wife and I and including her mothers ashes travelling to Napier after travelling from Brisbane to Auckland were told by the pilot there was a strong possibility of us not landing due to strong winds, we tried and failed so turned back, that’s when you realise service doesn’t apply to you if we’re flying qantas to get to NZ, Air NZ gave everybody on our flight except my family a meal and accommodation vouches for the failed landing in Napier, asked why we were discriminated against the answer was you flew qantas international and you can sleep at the international terminal until your new flight the next morning, Well Air NZ go to the bottom of the ladder for compassion and no customer service. Qantas customers be warned of what could happen in NZ

2025-09-14

Fantastic

Absolutely amazing airline, everyone we met from check in to boarding to flying were just above and beyond.

Thank you

2025-09-08

Cancel/cancel

Recently took a flight Napier to Sydney via Auckland. The NapierAuk leg was cancelled. 10 mins before ETD.

Returned flt Syd to Nap also NBG. The Auk Nap leg was also cancelled. 2 out of 4 not good

2025-09-02

Great

Excellent to have a digital boarding pass to save the paperwork. It's safe and secure on iPhone.

2025-08-31

Check in in app confusing

The app very easily kicks you out to the start of the check-in process. For example I checked about prohibited items. When I was done I pressed the Done button but it took me back to the start of the check in process. That was one example. Just took me 3 tries to check in.

2025-08-25

Can’t join

The app crashes as soon as I try to see the verification code sent to my number. So I can’t even get in.

2025-08-23

Simply awful

The worst airline app I’ve used, by a margin.

2025-08-18

AP

So constantly trouble.

2025-07-30

Unreliable, unhelpful and unpleasant

Our direct flight from Sydney to Queenstown was cancelled last minute and we were put on a connecting flight via Auckland with a 5hour layover instead. This resulted in us being in transit for 15 hours and unable to pickup our rental car before they closed for the day. We had to get a taxi to the depot at 10pm ($40) to get our car after hours.

We asked if our return flights (Already connecting via Auckland) could be changed to a direct flight as compensation. After hearing several excuses at Auckland as to why they couldn’t make the change and several different excuses at Queenstown, AirNZ staff finally landed on “Your original flight was cancelled due to weather and this was out of our control”. This is despite us seeing several other flights flying the same flight path at the time of cancellation. We were then quoted a $2,700 fare difference to take the direct flight back to Sydney instead. I had a look on the AirNZ website and could see seats available on the flight indicated for $589/person.

So instead of applying a level of common sense, good will and compensation, we did another 10+ hour trip to get back to Sydney. We were prepared to do this leg once, to save money, but not twice.

2025-07-15

Seat option- NZ175

My seat 62C is now not showing up in the seat plan! That’s pretty bizarre! The entire row is missing!

2025-07-04

Best Airline!

First time flying Air NZ & one of the best experiences! Great customer services, food, wifi, leg space. Will be flying again!

2025-06-25

Useless when needed

Try and talk to a machine that is programmed NOT to record what you want.

Air NZ in general is an absolute nightmare to get anything out of them.

If you can avoid Air NZ and this stupid app.

2025-06-12

Mr miles

I love flying with airnewzealand so friendly to deal with cheers people

2025-05-13

Top airline

I love Air New Zealand! The planes are roomy, the staff are friendly, the food is good and the safety videos are a brilliant idea. As an Aussie it’s always a let down when I transfer to a Qantas flight. Enough said. Kia Ora

2025-04-26

Beautiful Airline

Beautiful staff and aircraft, easy and exciting way to visit NZ. Made taking our Dad’s ashes home easy.

2025-04-25

Worst airline you can choose

Today flight 271 got delayed and my grandma stayed at Wellington and waited for 50 more minutes and also she was sick so screw you air New Zealand

2025-04-23

Average experience

Pretty average experience with the Air NZ app — had issues trying to upgrade my flights, and the fares are already overpriced. I paid $40 for an upgrade and the only drink I got was part of a can of Coke.

2025-04-05

Peter

I found it easy to fill out. It is one more job that I do not have to do at the airport.

2025-04-05

Easy to use

Easy app to use, all info available and contact centre awesome!

2025-04-03

Won’t allow numbers for passport entry

As above

2025-03-30

Simply the Best 🤩

User friendly 10000% definitely recommending this app to everyone i know that loves to travel.. this app is both handy and very easy to navigate through.. great help and support team that is there ready to help in answering or solving any issues with the app or the booking.. absolutely loving this app..

2025-03-22

He do

Air NZ are great. Excellent service and you are kept up date via the app.

2025-03-21

Ian Hosford

Terrible service, poor communication, flight cancelled, despite having flexi-ticket was not allowed to get on later flight (because I had changed onto the flight you cancelled), had to stay in Auckland, hotel shuttle late, missed engagements in Hawke’s Bay. What should I be satisfied with? About 50 others with similar experience.

2025-03-13

A+

Brilliant people and airline

2025-03-10

AirNZ should change their name to Ararangi Aotearoa

You changed all the other words so you should stay true and change your own name to Ararangi Aotearoa

2025-03-09

Frustrating

Why is it so hard to navigate this app? 😡😡

2025-03-05

Air NZ is tops

Air NZ is the best airline that my wife and I have ever traveled on and we’ve been on many carriers. Thanks Air NZ.

2025-03-02

Heartless airline

Had a life threatening medical emergency, had to miss a flight. Still fighting for a refund 6 months later. Customer service is useless so maybe calling them out publicly will help.

2025-01-02

Booking Flight Issues

The app does not allow me to book flights. Oscar the 24/7 help with bookings service does not work for me. Annoying to say the least. Keeps saying I have no internet connection. The app has no updates I am missing. I am definitely connected to the internet. I gave the app two stars because I can add a booking to it once I have booked my flight online.

Looks like i cannot add a booking 🤯

What is the point of this app if you cannot do anything I have an iphone 13 mini is probably the issue 🤷🏽‍♀️

2024-11-17

J evans-Allen

As a Gold tier frequent flyer my recent experience was not of a good standard. Firstly on check in at Gold Coast there was no recording of my Gold Airpoints membership.

I had requested a recognition upgrade from premium to business from Auckland to Vancouver several days prior to travel but was told they did not have a record of this even though I spoke with ANZ customer service several days prior. My husband and I were travelling together. My husband received his upgrade but I have not received mine.

When I queried this with the check in staff we were told our bookings were not linked.

Our travel agent booked our flights together on the same day so I cannot understand why they were not linked.

On the first leg of our flight no 188 we were seated in one of the very back rows in economy even though we had paid for a premium ticket.

The aircraft was extremely small and overcrowded.

Overall a most disappointing flight experience for loyalty frequent flyers

2024-10-18

Love the app

Only thing wrong about the ANZ app is that I keep going into it it to look at the trips I’ve booked knowing nothings changed 😂 So easy to use, one suggestion would be to add a feature so you can request your complimentary upgrade from the app instead of calling.

2024-09-23

Can do better

Average app at best. Mostly fails to allow check in suggesting you have to present to staff, yet other times it works. And yes all details are correct. Free upgrade requests appears to have disappeared from the app. Very cluncky with multiple redirects to sites. I'm sure in the end just easier to show up on the day but then the 2 staff available at the airport would be overwhelmed. When will Airlines stop taking passengers for granted?

2024-09-22

Keep changing our seats when we’ve all booked to sit together!

Absolutely fed up with air New Zealand! We booked business class seats months before we was due to travel, picked our seats all together as we’re a family of 6 plus a baby and they relocated our seats the day of travelling so we wasn’t sat together! And now they have done it again to us!! I’ll only be flying with them again if there’s no alternative!!

2024-09-14

Service

It’s a rare thing these days but both your App and your lovely ladies who answer calls make travelling to NZ far more pleasant than other airlines.

Thank you. Patrick

2024-07-18

NO WIDGET!!!!

Advertising and marketing for AIRNZ would be much more if the widget (united airlines countdown widget) were available. Customers would also be super grateful. It’s exciting to see the countdown BUT AGAIN would exponentially increase sales having a large widget which (like united airlines) stays on your screen as a constant reminder of the company and begs to book another flight !!!!

2024-06-08

Available and Easy to use

I love using this app so I could book my flights with Air NZ anywhere at anytime. I can book nor change flight dates, everything you need for your ticket related with Air NZ, this is the best app for it. Its easy and available for everyone to use.

2024-06-02

Difficult and trying

When required ease of changing flights this app can be trying at best of times.

You have to call the help line which slaps extra fees on changing flights.

Lucky they can get away with it by having the monopoly of the flights in the country and certain locations.

Don’t buy flexi tickets, there is still a fee to change. Paid and extra $300 for a flexi ticket and when required a change, got hit with fee of $450. Complete waste of time. There reason was due to the ticket being closer to the date. Total rubbish, revise your meaning on flexi you dogs

2024-05-31

Best aviation App I’ve used

It’s rare to find an App simply laid out and that works easily when you are already running about at an airport.

It came to the stage I wondered if I would have to find a webpage to get the boarding pass - nope all in the App and if I found it, so will others.

Most airline’s Apps are designed to look nice and are a pain to use. Other airlines note: “Have a look at yours and then look at AirNZ’s one. Are you sure your one still works as easily as this?

2024-05-20

Confusion all Sorted

On my departure from Goldcoast 3weeks ago there was an issue with my name having too many characters to fit on my boarding pass. With patience and the know how of an experienced attendant the issue was resolved in 15 min. This allowed me to continue my journey with peace of mind. Now I find that that glitch has been fixed for my return in advance. Thank you for that kind of foresight and personalised service.

Savaadi

2024-04-20

Can’t use my credit

I have a flight booked and an outstanding credit which is about to expire. I have tried to use some of this credit to add a meal to the upcoming flights. Can’t do this on tour website and I have called three times and each time get told something different or I wait and wait and eventually the call gets cut off. Not happy!!

2024-04-04

Very happy

Air NZ was great today. Both flights on time and food on SYD/AKL very tasty and good.

Plus my bag arrived with me — which was not the case the last twice I have flown with them when my bag was lost for a couple of days.

No complaints at all today.

2024-03-08

Frequent flyer

To get hold of a human is all but impossible. Was on hold for over 40minutes before a human answered. Felt sorry for the lady on the phone as she did not create this mess. When discussing issues with flight staff I got not their department and have to make contact with Airpoints directly. Should have hotline at entrance of going into these places and also seats to sit while waiting. No email address to wrote but forced to apps that customers does have. Lots or room for improvement

2024-03-02

They used to be excellent

So far this trip we have had a flight cancelled shortening our holiday without any compensation whatsoever and only got replacement flights because we acted so quickly and didn’t wait for them. In the process we lost our exit seats (that we had paid for) and today we lost them again for our return flight back. At 6’3 this matters. They have been our go to airline forever because they used to care.

2024-02-29

Effortless Flying at Your Fingertips

The Air NZ app stands out with its user-friendly interface, providing a seamless and easy-to-use experience. With all essential options readily available, it ensures a hassle-free journey from booking to boarding. Highly recommended for those seeking convenience in their travel experience.

2024-02-25

Needs work

So I open the app I login and I proceeded to purchase a ticket. Once I've chosen the flight I'm offered travel insurance so I think okay i'll have a look. Big mistake as soon as you choose another option you get kicked out of the purchase process and you have to start again. Just login, purchase your ticket and keep your fingers away from any other offers otherwise you'll end up in an endless loop

2024-02-03

Great app

This app is a game changer. It’s so much easier to access and make changes than having to look up my emails and figure out which flight is what. Only issue I have is when adding a booking to the calendar it seems to fail. Would love for this to be fixed, cuz Gmail doesn’t always convert the itinerary to a calendar event.

2023-12-28

Appalling system

I wanted to change my flight online. It would not accept the change. It showed viable options but would not accept the change. Tried to change it at airport and speaking several times to reservations. No one was capable of making this simple change. Because they are on completely different systems. No one has any idea on what to do. Both blame each other. In the end I brought a new ticket.

2023-11-22

Practical useful app

I have used many airline apps over the years - none of which I could highly recommend. However finally an app that does the job with simplicity and practical completeness . Yes I would highly recommend this app to all NZA travellers.

2023-05-26

Bad luck or Bad company

My last two trips have been a nightmare with Air NZ, cancellations, delays, keeping me on hold for ages, kicking the can down the road bouncing around with no accountability. Mistakes by staff and generally untrained staff. The app misses critical information such as what ticket you have booked (no indication of a flexi ticket) bouncing around air nz websites in different countries depending on departure location then complete failure if something goes wrong because they cant communicate with each other. Absolute friction at ever stage and relativity overpriced, it can really make the beginning and end of a holiday horrible.

2023-05-22

Mr

Hello all ;

it’s Great app, very clear, easy to use and saves time and money with comparing prices at various dates and times, i’m waiting for AIR NZ , hot deals sale to book my first ever visit to multiple cities in Wonderful NEW ZEALAND🙏🙏

2023-01-22

Awful airline

Airnz- one of the worst airlines in the world for customer service. They are happy to cancel flights numerous times without explanation and with total disregard for their customers. Do yourself a favour use another app and another airline

2022-12-25

Nice UX. Some functionality not working

This is a really clear and navigable user interface. It’s well connected/joined up with all the other online services for booking flights, checking in, organising a taxi etc. Unfortunately it’s not letting me add the boarding pass to my Apple Wallet - but it’s there on the app so it’s not a biggie!

2022-12-21

Check in

Unable to complete online Check in. Unfortunately

2022-12-19

Disgusting service 😤

My flight from Auckland to Brisbane was delayed 6 HOURS!! This is unacceptable. I had to work nightshift that night & was late for work. I would have been arriving in Brisbane with plenty of time to spare. The staff were unhelpful, and only told us about the meal voucher after we waited 3 hours. They kept pushing out the time of the flight from 8:15pm to 8:45pm to 9pm…. All whilst we are standing at the gate.

Air New Zealand is an atrocious service.

DO NOT FLY WITH THEM

2022-08-28

No ability to track checked luggage

This app ready could learn a lot from the United Airlines team. After a 3 segment flight I arrived to discover my checked luggage was missing and had no way to initiate an investigation.

With baggage handling being contracted out to Swissport in many locations, I had to make 3, 90 minute attempts to speak to a customer service agent- on the first 2 calls the phone system hung up on me.

2022-08-16

App doesn’t work

Have been trying to manage my bookings for 3 days now and the app keeps coming up with error message. Have tried to contact Air New Zealand twice and had to give up after listening to reall bad music for over 3 hours both times. Stop blaming COVID and the weather (??) for your staff shortages and pay someone to answer your phone. Amateur hour at its best

2022-07-16

Trip

Hi Team

My first trip to NZ in two years . When I arrived at Melbourne airport , I noticed that the Kiosks were not allowing people to check in. It would have been nice if the system software had a message indicating the time when the system would allow people to check in. Plane experience, great , food fabulous, Premium seats best in class . Outstanding Flight Attendant : Briynie. Very cheerful and super at her job .

2021-06-19

Not too bad, but…

Had a great flight.. staff were ok, food okay.. offered a drink and the flight was comfy.

One small complaint, no wifi !!!

One bigger complaint, 2.6kg over weight in checkin bag and was told I needed to ditch some contents into a bin or pay $170 for the extra 2.6kg. I ditched my toilet bag complete with shampoo, conditioner and personal hygiene. Only to see the flight was less than 30% full and I weigh 78kg, the woman nearest to me weighed at least 120kg… go figure.. 🙆🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

2021-04-12

Shouldn’t even be 1 star

Organise my tickets through the NZ app, made payments, no confirmation given but money pending from account. Called straight away no help but advised to give it time. Because this was a Friday night we left it until Monday morning called again and then wow what absolutely disgusting service we received. Said not our fault and can’t help. It’s your banks issue? First time would have visited NZ and wow thanks for what you did as I will now never ever spend a dollar there! What a massive disappointment.

2021-04-06

Impossible

What a second rate app. Not mobile friendly and the chat bot only has two questions “do you want to book?” and “what is the exact date of your trip?”

2020-09-20

Generic response to refund request

These are trying times and Air New Zealand has let us down. When we purchased our tickets there was only one flight and we purchased the full package thinking we were getting the best deal, but now we find out that it was non refundable and have been issued a credit. We were going for a wedding that had to be cancelled due to COVID-19. We have no other plan to travel overseas in the near future. Issuing a credit is extremely disappointing. Please do right by us and refund our money. Your generic response from a computer tells me that customers don’t actually matter at all.

2020-03-01

Martin

First time last time . Melbourne Auckland return.

Business class seating configuration is absolutely horrible . Persons feet up near my head . No privacy, completely exposed. Stuff all storage, Boarding no dedicated isle for business , no wifi despite when booking showing wifi flights this happened both directions, barely acknowledged as I boarded. Told boarding had commenced in the lounge only to reach gate and stood around for another 30 minutes . Your apps terrible to navigate . Wow glad it wasn’t a longer fight.

2020-01-10

Switch to AirNZ, you won’t be disappointed!

The app provides a fabulous service and I rarely need to phone for assistance.

Thanks for being such a wonderful, all round service provider! I wasn’t sold on Air NZ when I moved to NZ.. but a few fights in and they had me! Now I must have at least 100 flights under my belt since fully switching in 2017 and I have not had a bad experience to speak of, but so many wonderful experiences as a result of their amazing staff and fabulous support systems.

2019-03-14

A1 Service

I recently travelled to Auckland & upon checking in I realised I had bought my old expired passport with me. I was taken to a supervisor to review my options & staff were amazing. Fortunately my husband was able to deliver my current passport to me.

Good on you Air New Zealand for you excellent customer service & reassurance I would be travelling on a much needed trip.

Kind Regards Carey

2017-09-27

Useful

Good to keep flight details and info in one place via the app. Was useful during the fuel crises for alerts. Also able to get the gate number for connecting flights before it is posted on the board. Use the app to check in so u can use your phone for scanning the auto checkin barcode (else they say u have to print it)

Air NZ

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What's New in Version 4.14.1

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App Store: Customer Ratings

Ratings & Reviews

Dreadful airline

Great experience

Bug in baggage declaration in older ipad and iPhone to check in

Best flights

Flight change

The best little airline in the world!

Difficult for family booking management

Flight cancelled

Air line

Meal options fail

Mr

Wheelchair service

Good Airline Product

Worst airline app

Love them

Legends

Seat allocation crashes

New fit out on B787-9

Poor app

Worst airline app ever

Easy traveling with sports equipment

Best Air line in the world!!!

Regional flight to Napier turned around unsafe to land

Fantastic

Cancel/cancel

Great

Check in in app confusing

Can’t join

Simply awful

AP

Unreliable, unhelpful and unpleasant

Seat option- NZ175

Best Airline!

Useless when needed

Mr miles

Top airline

Beautiful Airline

Worst airline you can choose

Average experience

Peter

Easy to use

Won’t allow numbers for passport entry

Simply the Best 🤩

He do

Ian Hosford

A+

AirNZ should change their name to Ararangi Aotearoa

Frustrating

Air NZ is tops

Heartless airline

Booking Flight Issues

J evans-Allen

Love the app

Can do better

Keep changing our seats when we’ve all booked to sit together!

Service

NO WIDGET!!!!

Available and Easy to use

Difficult and trying

Best aviation App I’ve used

Confusion all Sorted