Name: MyMATE
Rating: 1.6 (86 reviews)

Updating

MyMATE

Mate Australia Pty. Ltd.

Released: 2020-11-17

Free 0%

Version 2.0.7

17+

Free 0%

Version 2.0.7

17+

Released: 2020-11-17

iPhone Screenshots

Description

Choose a provider you can trust like a MATE!

Australia's best internet and mobile service provider now has an app!

myMATE makes it simple to monitor and manage all of your MATE internet and mobile services. Features include:

- See all of your active MATE plans

- Check your data usage (internet and mobile) and reset dates

- Update your account payment details

- Request a payment extension

- Add new services

- Check for current outages/network status

- Activate a MATE mobile SIM

- Contact our support team

In the coming months, we will be working hard to expand the features available within myMATE to include new and supportive features.

What's New in Version 2.0.7

Bug fixes and performance enhancements

Seller

Name

Mate Communicate Pty Ltd

URL

Information

Developer

Mate Australia Pty. Ltd.

Version

2.0.7

Size

18.8 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated 17+ for the following:

Unrestricted Web Access

Compatibility

iOS 12.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

1.6 of 5 (86 Ratings)

App Store: Customer Reviews

2024-08-10

Bring back the pie chart

Please bring back the round chart.

The new version is not easy on the eye. The round chart which showed how much data you’ve used, how much is left and how much is in your data bank was way better than the latest update!

2024-07-15

Does not log me in

there’s a 12 character limit causing me to write down the wrong password but on doing a forget password, the temporary password didn’t work. I had to go to the website to log in.

2024-05-11

Comment-

Please bring back the ‘Pie’ graphical display. App was better the way it use to be.

2024-04-17

Room for improvement

All remarks refer to mobile data usage:

1. The table form of daily usage is accurate but the graph form has gratuitously reversed the chronology of actual usage. The chronological sequence is right to left instead of left to right!

2. The calendar month label refers to the date of your billing cycle … so if your billing cycle is the 6th of each month then the “month” of January is displaying usage for 26 days of _December_ and just 5 days of January … in reverse chronological order.

A more meaningful and equally brief label (for this example) would be “Dec-Jan”.

3. The databank balance is not displayed in numeric form. Neither is databank usage displayed - even if that usage is zero.

4. The graphic (pie/ring-chart) shading for databank (balance? usage?) is either inaccurate or is attempting to display some counterintuitive usage information that is not very helpful.

5. The smoothing function used for the graphical display is probably necessary (for at-one-glance visibility) but it does make reconciling the numeric data against graphed data difficult.

6. There is no differentiation made between downloaded data and uploaded data. Quite probably this is a Telstra limitation and nothing the App can do will change this.

enjoy!

2023-09-29

No complaints here.

UPDATE:

A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review.

Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼‍♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻

2023-07-11

It’s a scam, don’t fall for that

Don’t look at $1 and sign up, it’s postpaid, they will send you huge bill after that

2023-06-18

Can’t log in

I noticed a review written a year ago about not being able to log in. Well it’s still happening. It opens to a page asking for my password which hasn’t yet been set and then when I try “forget password “ it freezes. This is a third world app.

2023-06-09

Waste of Time …..

Just downloaded this app following an email announcement by Mate. It is poorly designed, and of zero use/value. Given the effort put in by Mate to this useless app, my immediate reaction is not to use it and certainly not trust putting any of my financial data into it.

Mate seems to be making a stirling effort to downgrade its customer experience and customer service over the last 12 months and is unfortunately succeeding.

Come On Mates you can do so much better than this rubbish.

2023-06-08

Good

For the price this company is to good and the app has all the info I need

2023-05-30

The worst support and service

Cheap deals and the quality of service reflects that.

The app is useless and so is the live chat.

2023-04-29

App is rubbish

Very happy with coverage etc but the app is very poorly designed and does not even do well to show you basic things like how much data you have used within a specific period. App really really needs an updated interface with easier navigation and tools

2023-04-13

Slow Internet

i recently switched from Telstra Internet to Mate and it was the biggest mistake of my life, I do Understand that mate is the same as Telstra but this is false advertising, I have been not able to complete my work from home nor just use the internet, I had to turn off my Network and just use my data that is with Optus and it does significantly more than this So called MATE I Do not recommend this provider as i am disappointed and have been getting bad internet ever since I have switched my providers! Unless you fix this MATE Network I DO NOT Recommend this provider!!

2023-03-28

Barebones app

Faulty widget on main page, doesn’t show data usage accurately (or at all) used 6% showing nil used.

2023-03-23

Too simple

Very simple app design. It works but not very appealing to use. Very underdeveloped compared to other apps even the Aldi app.

2022-11-14

App had performed well

Very helpful

2022-07-13

Won’t login

Rubbish app, they forgot my password and could not reset it.

2022-05-05

Cannot check remaining data

Only mobile plan is displayed on the app, no further information such as data usage. Hope the app could be improved very soon.

2022-05-05

Basic & not fully operational

Was happy to move to Mate for a bundle deal but the app is very basic and not fully functional at that with usage details blank.

Maybe a new developer is needed or they should take note of Aussie Broadband's app for some ideas?

2022-05-01

Terrible UI design

It’s a pain to use this app and honestly hurts my eyes

2022-03-18

Crashes

The checking mobile data is fine, when I click to check home internet the app crashes and closes every time. You can still see an overview, but would be nice if it didn’t crash.

2022-03-15

Help desk useless

They do have Aussie staff and their rates are good. but they are in desperate need of training. Nice people (with the exception of Adam, he was aggressive and rude) that can’t help, or even grasp an issue , is in the end useless.

Specific issues:

- lack of bandwidth during busy times. Totally frustrating watching the Australian open Tennis finals, and have the picture freeze the moment Kyrgios serves time and again!

- allowing you to upgrade your plan to speed that, when tested, can’t be provided by the NBN!

- and when you change back, they charge you fully for both plans!! Hmm mate, definitely not my mate! I will research and change.

2022-03-11

Minimalist in design and function

The App provides minimum information which to be fair is probably all that the average user needs. It provides your services information, allows you to update payment details (haven’t had the need to use this) and has a useful help section.

For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.

2022-03-06

Constant crashing & poor design

The app is extremely basic with limited functionality, especially when in comparison to other apps provided by other internet companies.

Making payment can be borderline impossible with the frequency of the app crashing, with some features completely inaccessible due to the apps bugs. It’s becoming apparent that the app is pointless as it provides no useful function. You can’t even update your payment details as the app will never remember your new details and consistently switch back to the original payment details selected when first signing up.

Overall, in its current state, it’s frustratingly unusable

2022-02-26

App crashes on plan update

2022-02-05

Very poor UI

They show only the wheal but not numbers. I have no idea how much data is left and no way to figure it out! I need to know exact numbers!!!!

2022-01-19

Website and App are both broken

You cannot login on the website. When you press "Log In" nothing happens. it just removes your profile information you've put in and is blank. I can not login to the self care portal on the app as well because the app has major issues. To change anything on my account i have to spend 20 minutes on the phone. This company has allot of potential but they need to put in money in to on simple things like their website/app.

2021-12-30

Great Internet Provider. Very bad app.

After downloading the app to update my credit card details as requested, all I get is a green screen. Have made several attempts and it just green screens.

2021-12-21

Poor service

The mate’s communication now famous and the customer service is going down. There’s no way you can pay your outstanding. Update option in the app doesn’t work. Live chat don’t have much information and not helpful in my recent experience. Call wait time is 1:30 hrs.

2021-12-17

Doesn’t work

I have had to contact mate to make a payment this app doesn’t work.

I will end up leaving mate because of this app

which is a shame because they used to be a good company until this came along.

This app never worked.

2021-12-15

Crashing

I usually don’t review apps but when the app cannot function properly and crashes when I try to look up my plan details shows how poor the app is.

2021-11-25

Absolute mess.

Why are you pushing people to this crash prone mess of an app while you update the self serve portal? Tried to log in to up my nbn plan and spend more money with you - instead I leave with a headache.

Very poor from a company who is meant to be pretty good at this web based stuff…

2021-11-15

The absolute worst

The most frustrating app I’ve used in a long time. Absolutely useless. Random details for my credit card, which it won’t let me update. Doesn’t let you check or make payments.

2021-11-09

Featureless

Having service issues at home and the customer service Center is not available - thought ‘maybe I can log an issue through the app’ nope. It exists only to show they think everything is ok and give you more options for payment. Don’t waste the time.

2021-11-09

Can not even login

My password was sent by mate (Means I used right acc#) and then I carefully typed password but still cannot login.

2021-11-07

Not useful

Before I can pay my outstanding payment by online easily. But in this app doesn’t work timely manner. I updated my card detail couple of times. Still didn’t work. My phone is not available now.

2021-11-06

How hard can it be…

…to make a decent app in 2021 with acceptable UX and for (ironically) a tech company? Apparently a lot.

2021-11-05

Absolutely Useless App

This application is literally useless. It shows no data for my phone numbers listed (or nbn). The only thing I seem to be able to do is update my payment details (which I don’t need to do). The lack of personal support is starting to turn me off mate.

2021-11-04

Not great

I have no idea what the services graph means. Also annoying that I can't update credit cards on the website.

2021-10-27

Easy

Easy to work out and use was able to work things out easily.Thanks mate

2021-10-17

Very ordinary

Whoever designed your website must have made this app. Pretty ordinary. Took 2 goes to get it to accept my new payment details (I think) havnt checked again. But very basic 🥴

2021-10-13

Crashes

The app just crashes whenever I try to view my plan. Also can’t see any invoices.

2021-10-11

Poor UX

App keep crashing and updating my credit card detail was painful. It keeps reverting back to my original card and doesn’t accept my new cc detail.

I also found the app is poorly designed with little end user in mind. It’s a very very basic app which seem clunky.

I came from both Woolworths mobile and Amazysim and they are far better at the UX design. Please consider revamping the entire app urgently.

2021-10-07

Useless

This app does nothing except enable me to update my billing details (I think - I haven’t tried but it looks as though that functionality is working). But nothing else works. If I tap on my plan, the app just crashes and closes back to my iPhone Home Screen. So completely useless.

2021-10-04

It doesn’t work. I want to pay my bill.

It doesn’t work. All I want to do is pay my bill. With the online portal being down, we’re directed to this app to pay our bills. When I go in to the app and select my account/ plan that I want to pay, i get to see the account screen for a brief second and then it turns to black and the app is unusable. Please fix, I just want to pay my bills. Also please get BPAY already so we can avoid this.

2021-10-01

Could be informative if not developed so bad

Open the app and tal around always leads to. A blank screen with no return, except kill the app.

E.g. look at your data usage and go back more than 2 months. Please fix this with an error message or at least a back button.

My kids at school do learn app development now, they would fail with such a result:-)

2021-09-30

Works but limited

I had a little trouble getting the app to work but it had been working smoothly and then suddenly it wouldn't accept account and password. After that frustrating spell, it has been working smoothly again, but the information provided is very basic (I can't find where it tells me how much data has been banked!)

2021-09-27

Great service, poor app

Doesn’t seem to give me an accurate read.

Also, as per another review -

“As your billing month progresses, the

yellow days marker proceeds around circle

clockwise. As you use data, however, the

'used' indicator progresses counter-

clockwise, meaning you cannot directly

visualise where your data usage sits in

relation to your billing days. Both

indicators should go in the same direction

so you can tell whether your Day usage is

in front of the days.”

⬆️ This time a million. I thought it was a great way to visualise until I realised they were going in opposite direction

2021-07-30

Crash

App crashes every time I try to access my service/plan, so I can’t get any info

2021-07-02

It's helpful, but needs some tweaking

This app is simple and shows you your usage, however, there are some things that bug me.

1. As your billing month progresses, the yellow days marker proceeds around circle clockwise. As you use data, however, the 'used' indicator progresses counter-clockwise, meaning you cannot directly visualise where your data usage sits in relation to your billing days. Both indicators should go in the same direction so you can tell whether your Day usage is in front of the days.

2. The 'used' segment of data doesn't show how many GB has been used, only a percentage, whereas the other segments (remaining, databank) show how many GB you have. I'm not sure why data used would be shown as a percentage but remaining and databank as GB. All should be GB in my opinion.

3. Perhaps my major issue is that when you click on your service to see a detailed view of calls and data usage, the voice calls and data usage displayed is delayed by multiple days. I'm currently out camping and cannot even get an idea of how many MB I've been consuming per day over the last couple of days of camping.

4. I don't like that I have to click the Face ID login button every time I open the app. Just have Face ID activate immediately on launch with no need for a button press.

This app only needs to be simple, which it is, but a few design tweaks will make it more user friendly and convey information more effectively.

2021-05-21

App crash everytime when tap on internet used circle

I want to view my daily usage, i cant view as everytime i tap on the circle where it says ‘used’ the app crashes.

MyMATE

iPhone Screenshots

Description

What's New in Version 2.0.7

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Bring back the pie chart

Does not log me in

Comment-

Room for improvement

No complaints here.

It’s a scam, don’t fall for that

Can’t log in

Waste of Time …..

Good

The worst support and service

App is rubbish

Slow Internet

Barebones app

Too simple

App had performed well

Won’t login

Cannot check remaining data

Basic & not fully operational

Terrible UI design

Crashes

Help desk useless

Minimalist in design and function

Constant crashing & poor design

App crashes on plan update

Very poor UI

Website and App are both broken

Great Internet Provider. Very bad app.

Poor service

Doesn’t work

Crashing

Absolute mess.

The absolute worst

Featureless

Can not even login

Not useful

How hard can it be…

Absolutely Useless App

Not great

Easy

Very ordinary

Crashes

Poor UX

Useless

It doesn’t work. I want to pay my bill.

Could be informative if not developed so bad

Works but limited

Great service, poor app

Crash

It's helpful, but needs some tweaking

App crash everytime when tap on internet used circle