2020-09-14
Test speed not working
Test speed not working on iOS 13
Updating
+1
#64 in Top Free Apps > Utilities
iPhone Screenshots
Description
My TPG is a one-stop-shop to help you manage your TPG account and services on the go! Our brand new app is easy to use, giving you quick control of your TPG products through our sleek interface.
Skip the call queues! With a range of features right at your fingertips, My TPG gives you immediate access to:
· Check your internet speed
· Test your connection status
· Lodge a new fault and get live status update
My TPG also helps you stay on top of your accounts and billing, for quick assistance with:
· Getting a summary of your bills and statement
· Updating your payment details
· Changing your password
· Updating your contact details
Our app gives you with full control of your TPG internet plan. In just a few taps, you can:
· Change your internet plan
· Track the installation of your new TPG service
Keep an eye out for regular updates as we're continually looking for ways to improve the app.
What's New in Version 1.3
The latest update implements a bug fix. We are working on further improvements and new features so keep an eye out for our next update!
Information
Developer
Categories
Version
1.3
Size
9.4 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 17+ for the following:
Unrestricted Web Access
Compatibility
iOS 9.0 or later
Devices
iPhone 4S, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad 2 (Wi-Fi), iPad 2 (3G), iPad (3rd Generation) (Wi-Fi), iPad (3rd Generation) (4G), iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini (Wi-Fi), iPad mini (4G), iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (5th generation), iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
1.0 of 5 (146 Ratings)
App Store: Customer Reviews
2020-09-03
Functions not working
I can’t test internet speed. Payment info is confusing too
2020-09-01
Can’t login
When I put my ID in, it says the product is not supported by this new app. I was able to login in the old app for many years, and now I can’t. The app is the only place I can see my mobile internet usage, now I can’t find out the usage anywhere( not even the normal website login). I am still paying my monthly charge. I wonder if this intended by TPG to get rid of its low value customers?
2020-09-01
Worst app between all mobile companies
Have several accounts with TPG and the app can't ever distinguish between them. It always shows home internet
Poor design and backup
2020-08-31
This new tpg app is trash
It’s a bad apppppp
2020-08-30
Save login details
App is okay, but please save the login in details - basic feature & so super annoying.
2020-08-16
Moose
Worst app ever always crashes
2020-08-16
Room for improvement
1. Sign in is annoying and needs other options like face ID or PIN instead of username/password every time.
2. Speed test does not work
3. Phone keyboard obscures the text window and submit button when composing a support message.
4. User interface workflow in Fault section is circular and confusing.
Those issues aside, everything else is useful.
2020-08-10
My TPG App provides misleading speed information
1. The My TPG App drastically overstates the download speeds. e.g. This morning the TPG web page displayed an internet speed at my residence of 16 mbps in the Safari web browser but by contrast this iPhone My TPG App displayed an internet speed of 48 mbps. The internet speed this morning has regularly dropped down to 3 mbps and the internet feels slow.
2. The usability of the App is further limited because it asks for the TPG user is and password every time the app is opened to run a speed test. It does not seem to allow Face ID to open the app. I do not even understand why this app requires the password simply to test the speed.
2020-08-08
Ringo
Cheap and nasty 2$ shop app. UI looks awful, speed test regularly doesn’t work (really) And this is meant to be the improved upgrade!? Astonishingly pour from a tech company. Is this expression of poor customer service a window into the rest of the company? I once very good ISP before Vodafone.
2020-08-05
Useless
Does not accept my details.
2020-07-31
If I could give it zero, I would
Absolutely useless.
Can’t even report a fault or provide feedback as the iPhone onscreen keyboard hides the submit button.
Speed Test doesn’t work.
2020-07-24
Does not support iPhone 11 (version 13.5.1)
This app does not support you in checking your usage on your mobile plan? Please fix this.
2020-07-20
TPG is an absolute worst provider in OZ
My NBN 50 connection is like 14-16 and it just requires few resets every week. This App is a last c...p I have seen. Can’t test speed, asks to test connection which says it’s fine, but can’t test because of connection (Do you see around Robin). When writing a message to TPG under Technical issues it will prevent you from pressing send keyboard does not remove so can’t see bottom of the message. I think TPG should be removed altogether. Just should be zero not 1.
2020-07-18
Hopeless
App worked until recently with iPad and iphone11. Now I either get a white screen blank or a log in fail code AVPHKE.
2020-07-17
KalFilter
Junk. When internet is down, app just times out while “testing your connection” and does not reach any result or allow you to log the issue anywhere.
2020-07-15
Useless app
Useless app the submit/ action buttons are hidden by the keyboard on iPhone - renders the app useless
2020-07-06
Live chat
The app does not have live chat
2020-07-05
Frustrated
Worst mobile app! Good for nothing
Unable to log in, bunch of losers ‘app developers’
2020-06-26
No data usage
New app no longer displays data and mobile phone call usage for limited data plans. Most important feature for me. Also now having been forced to re-log on with this new app is a moronic decision.
2020-06-26
Awfully bad app!
TPG made it’s impossible to raise a support ticket via their web site and suggested you can do that in the app
Guess what - you can’t because the SUBMIT button is covered by the keyboard! You can’t tap it!! What a joke
2020-06-25
Worst app ever
Half the time the app crashes and doesn’t work.
2020-06-23
The worst app ever
Says you can lodge a fault, but you cannot make the keyboard hide on the iPhone in order to be able to tap the submit button. Don’t bother, you are typing in vain with this poorly written app.
2020-06-23
Submit button hidden
When logging a fault in the app. You can’t get to the submit button. It is hidden by the onscreen keyboard. Using a small iPhone.
2020-06-16
Save my login details 🙏
I’ve been using this app for a couple of months now and there are definitely a couple things that can be improved on:
1. Save login details - it’s such a simple feature that most apps these days have so it’s just annoying to have to enter your details everytime you want to open the app. Alternatively if it’s a security issue, using FaceID/Touch ID to unlock it is also so doable.
2. Manage Faults does not work - Your website outlines that you can contact TPG/Manage Faults using the app but it is a very confusing User Interface (UI). If you can even manage to put a fault in (which is already a difficult section to find), you can see very minimal information. It would be great to receive a transcript from each fault so that customers are able to gain greater clarification.
A redeeming feature, however, is that once a fault is placed, your customer service team are great at returning calls and trying their best to alleviate the issue. It would be fantastic if communication was a bit better between teams but it is understandable that not everyone is on the same training level/don’t necessarily know how to handle every kinda case that gets thrown their way.
I think you guys do a great job, I just think that a great UI is essential for an app that is essentially designed to replace a physical store and this app does not have a great UI.
2020-06-10
Frustrating.....
$&@@;)#%#^*€£##***!!!!!
2020-06-06
No mobile link
Needs a link to my mobile account as well!
2020-06-02
No info on usage
I know most plans are unlimited but information on usage is very useful. I could find none. My plan is limited and I need an easy checker. The change of screens by a mix of buttons and sliding was a bit confusing to start with
2020-05-30
Useless
App says internet is working but soon as I test speed it tells me there is NO CONNECTION. It’s happening nearly every few hours now & getting worse by the day. Internet has no service on my numerous devices so I check the connection through the app & it say it’s fine so I check the speed & the app & that’s when it says can’t find service so I put in another request for help & still never hear back from them except for them to send me a text saying your internet is fine but you can download our new app , which I already have & it’s not working either. Amazing how they rang me daily until I hooked up & now it’s a marathon to get even a text to fix the faults?? Still have inconsistent internet
2020-05-29
Pointless
Pointless app, can’t even raise faults. Merely a mechanism to avoid handling support!
2020-05-27
Why do I have to keep logging in?
Super annoying, no other app on my phone requires me to login every 30 minutes or so. If it integrated with the iOS password manager it would be tolerable.
It is more convenient to lodge faults than compared to TPG chat service though.
2020-05-27
Don't bother
Don't bother with this app. You can't get support directly from this app. I would give zero star if can.
2020-05-26
App doesn’t work
I try to log in with same credentials as the website, it says no internet access. I’m newly setup with Tpg how do i check my usage?
2020-05-23
Worst app ever
Broadband keeps dropping out. Can’t contact them. App has design issues and won’t let me put through my msg either. Fail!!!
2020-05-22
Disappointed service
I pay $100/month for a nbn super fast bundle, and the bundle suppose to be 100mb/sec, but I just get less than 1mb/sec. The service team didn’t call you back even they promised to do. TPG is the worst company in Australia, and they absolutely not deserve the support of consumers.
2020-05-21
What a terrible app
If there was 0 option I would give it to TPG. TPG has done everything so customers cannot call or chat with them. It is all about values - how dare not to put customer at first priority?
2020-05-20
Fix the App
Fix it for screen rotation and for IPad the app should rotate
2020-05-20
Totally Useless
Test connection... Your connection is online
Really cause I’m OFFLINE
Submit Fault : Sure if you can actually press the submit button hidden by the keyboard.
2020-05-20
Forced to download but this doesn’t even work
We were forced to download to talk to customer service but this app doesn’t even work. Error: internal error
2020-05-20
Abysmal app
Very frequent internet drop outs at home ADSL. TPG is not accessible by phone, refer to downloading this app (via mobile). App does show there is no internet connection, but it’s not possible to log new faults in the app. Don’t pretend that the app is a solution if it isn’t, it only increases client dissatisfaction. My advice: don’t buy TPG services.
2020-05-20
Devi
Doesn’t work.
Many times I tried to login but says failed.waist of time.
2020-05-19
Doesn’t work
Have downloaded this app on three seperate iPhones and cannot log in on any of them.
I am using the correct credentials as they work when logging in to my TPG account through safari
Why release an app that doesn’t work!! Useless!!
2020-05-17
1st time to write a review
This APP is poor quality as the company’s service.
The content been provided is almost fake as the company’s service.
Even your internet is OFFLINED, the result of speed test is still “within the acceptable range”. Do u have an unlimited acceptability?
Get a star is because it is the lowest.
2020-05-17
Shame on tpg
Im absolute disgusted by tpg service and infrastructure!
Their service drops almost every night and it hasnt been working for the last two days their customers is inexistente, called up last night and waited for a answer for one hour and nothing! And their app is a embaressment for a technological company!
We are changing service provider and I strongly suggest that you do not engage in their plans to avoid futher frustration!
I’m a service provider myself and I believe that if you can deliver it with excellence, you should do it at all, clearly thats not what tpg are in for.
SHAME ON YOU TPG!
2020-05-16
Decent app
The App is decent but it logs you out after inactivity, meaning you need to constantly log in. Other ISP app let you stay login indefinitely
2020-05-15
Can’t save login details
You have to login each time. No option to save username and password. Please fix.
2020-05-14
Does not work.
Users can write a message to technical support, but can’t send the message, because the input box is so large, and keyboard in the way, that a user cannot see not click the send/submit button.
So bad it’s comical.
2020-05-13
Mobile usage
You are now unable to check your mobile usage easily as you could on the old app.
2020-05-12
Recently bought a sim hoping to call overseas but what a waste of money
Bought a sim for calling overseas its not connecting at all. As soon as i dial the number it starts counting the seconds without ringing. Worst of all i had no success of making any call so far and i paid for it. What a waste of money 😠😠😠 so frustrated with their poor service. Zero recommendation