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NZeTA

NZeTA

Released: 2019-08-15
© Ministry of Business, Innovation and Employment
NZeTA - QR Code
Version 1.7.2
4+
Download on the App Store
Version 1.7.2
4+
Download on the App Store
Released: 2019-08-15
© Ministry of Business, Innovation and Employment

iPhone Screenshots

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iPad Screenshots

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Description

NZeTA – Get it before you go
Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL. The app is the fastest way to request an NZeTA and should take you less than 5 minutes.
You can use the app to scan your passport to upload your details and scan your credit or debit card for ease of payment.
You can request and pay for up to 10 NZeTAs in one transaction for your family or group.
What are the NZeTA & IVL?
The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.
To find out more, visit the Immigration New Zealand website. https://www.immigration.govt.nz/nzeta
Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL). The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. For more information on the IVL, visit this website https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-funding/international-visitor-conservation-and-tourism-levy/.
The Legal stuff
Immigration New Zealand (INZ) will use the information you provide in this app about yourself or others, including photographs, to assess NZeTA requests. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. See our privacy statement (https://www.immigration.govt.nz/about-us/site-information/privacy) for more information about our handling of personal information and your rights. The use of this app is subject to our terms of use https://www.immigration.govt.nz/about-us/site-information/terms-of-use.
It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly. The information will be retained and will become part of New Zealand immigration records. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.

What's New in Version 1.7.2

Over 3 million travellers have now used this official New Zealand government app to successfully request their NZeTA.
The new version (1.7.2) allows travellers from China and Pacific Islands Forum countries with an eligible Australian visa to request an NZeTA for travel to New Zealand from Australia.

Seller

Name

Ministry of Business, Innovation and Employment

Information

Categories

Version

1.7.2

Size

124.5 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 13.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.6 of 5 (322 Ratings)

App Store: Customer Reviews

2026-04-09

Jenny

Great
Jlanlal
Version 1.7.1
2026-03-21

Non decent app

When entering an email address, each keystroke results in duplicated characters.
Photos often require multiple attempts due to inconsistent color filters being applied.
The payment card scanning feature does not function properly
It’s unclear how much the New Zealand Tourism Board spent developing this app, but it must have been a significant amount—yet the performance is unacceptable.
琳琳louisa
Version 1.7.0
2026-03-14

Me

Excellent
Osaneth
Version 1.6.3
2026-03-04

Good app

This actually good app for Instant check, Unfortunately it was very often to ask for update . Nice try
A Widowed
Version 1.6.3
2026-01-05

Very easy to use

NZ has set up a very straightforward and easy way to this entry permission, it lasts 2 years and allows multiple trips back and to NZ
lestrattofrançaisitalien
Version 1.6.3
2025-11-26

NZeTA

VISA NZ Excelente o tempo de visto mas poderia ter um custo menor!
Dani BNE Aus
Version 1.6.0
2025-11-05

Review

Great
SiarivitaJ
Version 1.6.0
2024-10-23

simple and fast

It was simple and fast. Got it immediately! Thank you!
Van An 2024
2024-07-30

Can’t open

Stuck at the initial view forever…
Suckmyfkingdfacebook
Version 1.0.1
2024-06-13

Worst Thing Ever

I’ve never written an app review before, but after having this app steal $40 from me for a 50 minute layover in NZ I feel it is appropriate.
Make sure you do not make any mistakes on your application or else you will have to do another and pay multiple times. You are better off asking a staff member for help if you are unsure.
Payner100
Version 1.0.2
2024-06-01

Job well done

I don’t know what all the bad reviews are about. It’s easy to navigate and when I scanned a passport it immediately recognized it and that a valid visa was already in place. No need for emails or passwords, it’s a great app and very useful. Good job
dd868b
Version 1.0.0
2024-05-05

Got my visa in 2 minutes

Very easy to follow. And quick processing. Received e-visa in 2 minutes.
ankur12345678
Version 1.1.0
2024-02-12

Horrible experience

We are trying to take a photo and it fails 100 times! So hard
Sb202402
Version 1.4.0
2023-11-27

Shameless Cashgrab

What a joke
itsatrexyall
Version 1.3.1
2023-07-30

Horrible app

Cannot believe how bad this app is. Cannot get the scanner to scan passport. Tried with 2 different passports and two different phones (iPhone and Samsung)…
Vanilla the Nun
Version 1.2.6
2023-04-19

Worst design app

Everything started smoothly but once you hit the “Australian permanent resident” page and clicked yes, there’s no “next” button to proceed to the next page, had to use the web to apply the ETA, and pay extra, and takes longer to get an approval. What a joke, it’s 2023!
Glozlhs
Version 1.2.3
2023-02-27

Great app with an Incredibly quick process

The app was really easy to use, and I completed my entire application for my NZeTA within 5 minutes and it got approved 2 minutes after submitting. It scanned my passport accurately and it allows you to take a photo of yourself for the application as well. Interface of the app could be improved but it got the job done!
Darsh 59
Version 1.2.2
2023-02-25

Hi. I cant pay Ivl

I only paid 17$ is it okay?
dwarftt
Version 1.1.2
2023-02-06

Quick and Efficient

Worked very well for me. Love that no typing in of passport details.
gopRT
Version 1.2.4
2023-01-14

Horrible experience

Wouldn’t scan my passport, selected Yes to Permanent Resident but charged as non resident. Went back to re enter that info and had to start all over again. Grr
Fortunately my husband was applying on his phone too so that I didn’t have to add him as a traveller. I’ve since read other reviews saying that scenario is dire.
What a horrible experience and start to our journey.
Air New Zealand never mentioned the need for an eta if you are a permanent Resident but don’t hold an Australian or New Zealand passport. They should read your reviews.
BRMWhit
Version 1.2.0
2022-11-21

What a rip off!

Why should we have to pay $17 + $35 just to visit NZ? No thanks.
Da Ming 999
Version 1.4.6
2022-10-21

Simply inept

App claims we don’t need an NZeTA to come to New Zealand, our cruise line disagrees. No way past this it seems! Why is this app so bad for so long with so many complaints and yet doesn’t seem to get updated or fixed?! It’s embarrassing.
Naffler
2022-10-06

Rubbish

The app is absolute rubbish, I couldn’t scan
my passport. What I really want to know is why do I need to get a transit visa for every time I flight through NZ if the visa is valid for a year???????????
gmarinonio
2022-09-22

You’re a Boomer if you can’t use this right

Easy as you can expect it to be.
1. Scan the bottom end of your passport page for the code under reasonable light conditions.
2. Take a selfie / submit a headshot.
3. Answer less than 10 questions.
4. Submit payment (ETA fee + Tourism Levy).[2022]
5. Received in 5 mins in my inbox (up to 72hours).
Good Work NZ gov 👍🏻
Calidoodles12321
2022-09-13

It just doesn’t work

Stranded at Melbourne airport
NZ gov go bankrupt. If you want money, develop something good. Happy to pay you bucks but make it quicker!
Danieldududedefamily
2022-08-23

Works pretty well now

This app works pretty well as of August 2022.
The UI does not look great but fortunately we do not need to look at it everyday. Payment experience could be improved by integrating with Apple Pay.
Wenhao1208
Version 1.2.0
2022-08-09

Does not work for Australian permanent residents

Product manager asleep at the wheel! This app does not work for Australian permanent residents. Qantas’s work around it to instruct you to say that you are NOT a permanent resident… 🤦‍♂️
Geoff_au
Version 1.2.0
2022-06-21

Horrible user experience

The app seems to be developed by students. I’ve spent way too much time trying to take a selfie aligning camera to satisfy the app. After scanning a card the keyboard doesn’t appear to enter the name.
I guess I should be thankful that app doesn’t crash in at the end of the flow losing all the data.
Sergio-Tapas
2022-04-02

So efficient!

Issued in 2 mins after the payment! Will suggest friends to use!
CharlieZh
2021-05-14

Hard to take photos

I’ve been trying to take a photo using this app for over an hour, following all the instructions and tips, and it’s just not working.
Spazinga
2020-07-04

Scam

Same as previous comments and really confused if it’s the official app.
Got scammed to pay for an entertainment fee at 0400 am, have to lock the card and request a new one before travel, all because of this App.
Go to the website to apply, the discount in this App don’t deserve the risk you need to take!
Anyone know how could alert App Store for this?
CharlsieWnG
2020-03-08

Payment failing- unusable

I am unable to enter my name as appears on my card in this app as there is a field validation on surname field preventing using a hyphen (fail). payment fails on next step either because of that or a different issue.
Obsoleque Umbungo
2020-03-03

Crashes and takes very long, website faster

While checking in for a transfer flight via Auckland the attendant told me that I need a NZeTA even if I never going to leave the transit zone and only will spend 2 hours in transit. They also told me that with the NZeTA-app it’s easy and will only take a few minutes. There will be enough time to get the NZeTA in order to be able to check in for my flight leaving in 3 hours.
So I downloaded the app and had no problem to scan my passport, but when I had to take a photo of myself the app crashed, again and again and again. Probably 15 minutes later after having restarted the app more than 20 times I eventually succeeded and could take the photo. Paid the fee and submitted the application. And then I waited ...
1 1/2 hours later and much closer to my scheduled flight it was still pending. A phonecall to immigration in Auckland didn’t help and the airline attendant didn’t want to check me in without a granted NZeTA.
I could already see my aeroplane leaving without me, when I read in these reviews that the website was much faster. So I tried the website, submitted the required information and paid again the fee.
Only 30 seconds later, the NZeTA was granted. It took a big load of my mind.
2 days after I arrived back home, the NZeTA requested via the app was eventually granted...
By the way, I didn’t spend any money at Auckland airport (even though I would have loved something to eat and drink) and will avoid transiting in NZ in the future. The only countries which I experienced requiring a transit visa were the USA and Russia...
Henning Met
2020-02-26

Worst app

Not fit for purpose. Misleading language, countless security screens, if you make one spelling mistake you can’t go back and fix it, start form from beginning. Terrible.
But I have good news! For a mere 55 dollars EXTRA, on top of the 12 or 9 dollars , whatever ! you can go to a travel agent and they can do it for you. It will save you hours, trust me. What a scam.
ZERO STARS
kaztoo23
2020-02-25

Zoom View issues

When the iPhone’s display zoom is set to zoom (Settings > Display and Brightness > Display Zoom) then the continue button at the bottom on page 3 is not visible/accessible. Tested on iPhone 8. Please fix.
SAV-82
2020-02-20

Very easy too use

It was very quick and easy to use this app. I don’t know why people rated the app as 1 star.
giangvo2020
2020-02-06

Great App

Quick and easy to use.
Couldn’t ask for a more efficient way to have my NZeTA granted. Just make sure you get a good lighting when scanning your passport.
I was trying to scan it at night time, so I found it difficult to avoid the reflections.
Once you’re done with the scan, it literally takes a couple of minutes to have it all done. And another 2 min to have your NZeTA approved. (Please note it might vary depending on what country issued your passport and and type of visa that is hold overseas). Overall 9.5/10
jamaluce
2020-02-05

Totally useless

Firstly as they list the question you think you click yes or no next to the question but no it’s below. But the main thing the payment it just froze and you just can’t get past the pay now button. Entered my card details 5 times. Puts you of coming to NZ. I’ve visited 31 times over the past 15 years and now it’s just a pain.
TRTone
2020-02-03

Just froze halfway through

Seemed simple at the start but when I got to page 3/4, I was clearly supposed to be able to see more at the bottom of the page but I could not scroll down to read more or press the button to continue which I assume was there. I tried several times but it always jammed at the same point.
Simon Eales
2020-01-22

Rubbish

Can’t scan Australian passport, always does “try to avoid reflection “ you should be ashamed of yourselves.
omrida
2020-01-20

Absolutely abysmal

I didn’t think it was possible to develop such a lousy app in 2020 but the NZ dept of immigration proved me wrong. The scanner doesn’t work - took me 15 mins of trying in countless different positions, it doesn’t accept Amex cards (seriously), and to top it off the scan made an error - read a ‘7’ as a ‘T’ - which apparently I now need to fix by visiting NZ immigration regular website.
All this effort was required to pay NZ$9 for a transit visa which gives me ‘the right’ to spend 1.5 hrs at Auckland airport waiting for a flight to the US. The last time I paid for the right to transit a country was in Russia in 1996 and at least they allowed me to stay there for a few days. NZ is an absolutely fantastic country but boy did they get this wrong.
blank472
2020-01-18

Terrible experience

Only discovered the recent change in NZ visa rules this morning when I went onto Qantas website to check in for our flight to NZ Auckland tomorrow. Was totally shocked to see the message about the new NZETA and the potential 72hr delay in it being granted, especially as it was less than 24hrs before our flight. Needless to say I downloaded the App immediately as recommended and struggled with it for ages to try and 1.read my passport details and then 2. Get a decent photo. The bit about Australian residents not having to pay the additional tourist fee was confusing and I really thought I’d made a mistake at that point but paid the $9 and received a receipt straight away. 12 hrs later I’ve received no further email and the app just says ‘pending’ without any indication as to what is going on with the application. Can’t get through to Qantas to find out if we can get on the plane tomorrow with a ‘pending’ ETA cos the wait time is ‘more than 2hrs’. All in all a horrible experience altogether. Other reviewers are saying the app won’t get you a visa inside 72 hrs so I guess I’ll go and spend more money and try again on the website and hope one of them comes good overnight.
Richard DDD
2020-01-18

More than one family member

Entered myself and my wife, paid the fee and only one email sent to my wife’s address. Her visa was granted in 10 minutes. No email to my address- the app is confused and does not recognise more than one email address!! So I am left in limbo. Do I have to resubmit and pay again for mine? Do not use this app for more than one application.
AB1Kan
2020-01-09

Needs a lot of work

Ignoring the annoyance of not being informed that NZ now requires a transit visa, even for permanent residents, it crashed each time it tried to take my photo. After 3 attempts I had to give up and use the website. Very disappointed.
IIJ1988
2020-01-07

Ridiculous

Waste of time, can’t scan anything with this app
Annyzio
2020-01-06

Freezes you out before you can finish the process

Frustrating! I got all the way to step 3 of 4 and it freezes me out at the Warning! page.
Cembot66
2019-12-22

Australian permanent resident but still had to pay the extra $35

I am an Australian permanent resident but every time I answered yes to this question, I received a message saying go back and re-answer the question if you’re not an Australian Permanent Resident. There was no choice to go forward and confirm the answer so the only way forward was to go back and answer that I am not an Australian permanent resident which means I have to pay the extra $35. Very frustrating
Sugar Pie Pumpkin
2019-12-18

Reflection problems

Got one passport done, wouldn’t work on mine due to reflection problems. There was no reflection. Maybe the online fee should be lowered to the same as the app fee until they sort out the issues.
glynton33
2019-12-10

Are you serious? I hope NZD citizens get asked for this in every country they go.

I am trying to have my sister over in Australia for her summer holidays. She is only 14 and doesn’t speak a word of English and she is just transiting in Auckland. I can’t believe that NZD is asking for all this hustle just so people can pass by. This is an unnecessary layer of complexity that you guys added to profit from people going to Australia for absolutely no specific reason.You are so unprofessional that you don’t even support the app in different languages. Can you imagine that now I have to explain to a 14 old this procedure so she can make on her on mobile? I’m utterly shocked.
If you need money so bad why didn’t you enforce the airline to have that on the cost of the ticket and use the airline verified data to update whatever database you need?
Why the travelers have to go through this absolutely unnecessary procedure even when just connecting?
Going forward I’m never buying a flight form Australia to South America that connects in Auckland and at the end of the day you will miss out and Air NZD will miss business.
And I hope that kiwis get asked all over the world to pay for stupid fees and procedures like that whenever their planes have to refuel in a strange place.
Disappointed with New Zealand.
Rafaelric92
2019-12-07

Very bad scanner

I was trying to scan my husband’s passport hundred times with different angle to avoid light reflection (as said on the screen) either day or night with NO SUCCESS at all. So frustrating to do this app. How can this app be approved by NZ government to do the job?
V*V*T
2019-12-03

Time Lag

After waiting in line for 20 minutes I was told I needed the AP to get the visa. I then downloaded the AP followed the steps then waited for 45 minutes for it to process the request. In waited in line for another 20 minutes to be told that the approval I had received wasn’t yet recognised on the Qantas system. There followed another period of 20 minutes waiting for the system to update. The disruption this caused to the line behind me was significant. Does the NZ government really need $9 per visitor that badly?
john annoyed lewis
2019-11-20

No star rating

Apple user iphonex- software all updated, downloaded app via website as required. Scanned passport ok, take selfie photo as required by app, crash! Did it 5 times and still the same. It doesn’t work! How can this software be commissioned before testing and releasing to public for use?!?! Anyway that’s my feedback .
Rexie Sim
2019-11-18

Can’t scan passport.

My wife and I have to travel to South America and we have a stop in NZ for maintenance or fuel. It’s already annoying that they make you pay just to wait for the flight in their country when I’ve never had to pay anything in any other country to change an airplane. Well, we want to pay the minimum wage and guess what, this app doesn’t scan the passport and keep saying to avoid reflections. Good on you New Zeland government I hope the world charge you too when you change flights in their airports. That’s just ridiculous.
JohanKilpp
2019-11-18

Easy to use

Very convenient to use and takes less than 20 seconds to complete if you had all information handy! “Review” screen before submit would be preferable and to be able to go back and forth between pages.
Swar16
2019-11-13

Unable to scan passport

Couldn’t use the app on my iPhone as it kept telling me to avoid reflections even though there were non, had to use the website instead which has a slightly higher fee
marjolein86
2019-11-11

Payment problem- bank card fraud

I followed the steps in this app. The first time I input the card information, it just went back to the page asking for payment. I felt strange, and input the payment information again. This time it succeeded. After that when I review the bank transactions, there were two transactions that day. One is correct, and another is us$99 to EVISA Application Badalona Es ESP. I googled that business name which is apparently a fraud one, and many people met such tragedy same as me. There must be some thing wrong with the payment of this APP because I never did anything else and never leave the app when I did the payment. I was shocked by this. Could not believe it happened in official APP. Hope it can be fixed and no more people lose their money.
mtfyhuvxs
2019-11-09

Unable to scan the passport

I have an iPhone X and the app wouldn’t let me scan the passport, kept giving me random error messages like avoid reflection , align the passport correctly etc .. I tried more than 10 times and ended doing the online form
pjmasks!
2019-11-07

Payment step issue

I stocked in payment page now for 20 minutes. I entered my credit card info but still waiting
Alfi A
2019-11-03

Try to avoid reflections ;)

As many others here, am stuck scanning my wife’s passport with above error though mine worked just fine. We still have a month and a half to travel, would like to have the bug fixed soon or have an alternative on phone.
Gandy84
2019-10-16

Stuck on payment step

Ok to use but cannot proceed past the step 4 payment. Credit card info entered but clicking the make payment button does nothing, no response on screen whatsoever.
Juliette188
2019-10-14

Super easy to use and fab user experience

Super easy to use and fab user experience. My transaction took under 2 mins
kspkaveh
2019-10-13

USE THE WEBSITE NOT THE APP

If you have more than 72 hours then sure go ahead it’s a little clunky because it’s a new app but otherwise fine. If you DON’T have 72 hours go no where near this app. We’ve been waiting 15 hours so far and the app is still pending. We gave up on the app and tried the website and got it approved WITHIN A MINUTE.
All we can assume at this point is that because this is a new app and hasn’t been properly road tested there was some sort of issue. This must have required a person to solve and being a weekend wasn’t around. The end result is this app has cost us a flight, a hotel, a car rental and the cost of applying for this NZeTA.
Yes, we should’ve looked into this before the flight but as this system is less than 2 weeks old we missed it. We met several people from our flight that were in the same position so this isn’t uncommon. If time is a factor use the website, not this app.
WouldBeBen
2019-10-02

Bad apps! Can’t even scan my passport

It is very unprofessional launching a government apps that can’t be used for applying country Visa. I tried whole day scanning my passport for whole family, not even one success. Wish you can reduce online visa application fees until this apps been upgraded and can use for majority passport.
Nik-hate-dealZtap
2019-09-29

Innovative App

Excellent app and a huge step forward for user friendliness when applying for visas. You can scan your passport, card details and it only takes you 5min to complete the whole process. Well done to whoever genius made this app, thanks for making my life easier!
Sharon Aron
2019-09-21

Crash galore

Multiple photo attempts, then you get past that and answer the question, then you get past that and try to pay... at each of those stages it crashed multiple time u til I finally gave up. The app performance, for lack of a better word is just terrible 👎🏽
etapps
2019-09-14

App doesn’t work

I couldn’t even get through to scanning my passport, it keeps saying to avoid reflection. Tried using my partner’s phone and seem to be the same issue. I just had to do it online and pay the extra and less hassle.
Lynnooi_
2019-09-10

Passport scan does not work!

Testing hasn’t been done well for scanning passport. Keeps complaining about reflection and tried all sorts of lighting. The website failed to trigger payment. I am currently stuck between a rock and a hard place.
seanlee112
2019-08-08

Profile photo....

When the APP take profile photo automatically without I press button, it took me many times to get a good one.
Nary skull