2026-06-17
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#13 in Top Free Apps > Business
Description
Earn extra money as a delivery driver with the DoorDash Driver app. You’ll have the flexibility and freedom to drive when you want, where you want.
BE YOUR OWN BOSS
Sign up to become a Dasher and choose your own hours. You can dash near your home or in a city you’re just visiting. Driver jobs are a great alternative to hourly, seasonal, or full-time gigs.
HOW IT WORKS
Millions of customers in Australia order food, convenience, groceries or alcohol through DoorDash. When customers place an order, our app offers the deliveries to drivers (aka Dashers), who earn money by picking up and delivering them.
To start earning money, all you need is a smartphone and a mode of transportation, such as a car, bike, scooter, or motorcycle. We’ll take care of everything else!
BECOME A DELIVERY DRIVER
Our signup process takes just a few minutes. After signing up, it’ll take 1-2 weeks to get your account fully activated.
DoorDash is available in 7,000 cities around the world and over 60 cities in Australia and New Zealand. Find out if we’re in your area or learn more here: doordash.com/dasher/signup
What's New in Version 2.431.1
- Minor fixes and stability improvements
Seller
Name
DoorDash, Inc.
Information
Developer
Categories
Version
2.431.1
Size
590.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 17.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Chinese, French, German, Japanese, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.6 of 5 (52,542 Ratings)
App Store: Customer Reviews
2026-06-16
Dash like Dasher
Everything just 5 star
2026-06-14
My account been hacked
My account been hacked for few months and I’m not able to get my money back the support team they are helpless I did call many time but not able even go online what a bad result I been getting
2026-06-13
Liquid Glass
Add Liquid Glass support
2026-06-11
Worst gig app out there
The most inconsistent out of all the apps.
be prepared to work at around $12/hr before any expenses
the zones they show are completely fake. It will show a “Very Busy” zone when you get there it goes to complete grey and quite
most frustrating and unpredictable app
2026-06-07
Fast pay
Won’t let link fastpay
2026-06-05
Long waits, no fair compensation
Extremely disappointing experience as a Dasher. I had to wait nearly 30 minutes for one pickup and almost another 30 minutes for a second order. That’s close to an hour of unpaid waiting time.
When I contacted support, the only response was that my ratings and delivery time would be protected. While that’s fine, it doesn’t compensate for the lost earnings and wasted time. Dashers are out here trying to make a living, and sitting around waiting for delayed orders means fewer deliveries and less income.
The company seems more focused on protecting metrics than addressing the actual financial impact on Dashers. Long merchant delays should come with fair compensation, not just generic reassurances. Until that changes, the system feels unfair to the people doing the deliveries.
2026-06-04
Bugged app
The app glitched making me miss a bonus and support was no help
2026-06-03
Ragged app
This is from sydney
First of all they trick you with the distance, the distance shown is not including the distance to pick up the item, often double the distance
And second the pay is way low, of course the company will earn money because they scamming the driver.
With the trick of doing it while doing other gig, but when you actually do it, you are the losing party.
Hard to see it, wasted few days doing this app.
You only could win if they paid 5 dollars per km and get 2-3km with double order, anymore than that not worth your time.
2026-06-01
Best
Very cool and best app
2026-06-01
Scammers
how can doordash have scammers as customer? my account has been taken by a scammer. the support responds slow and today is payment day. what kind of app is this? not secure at all
2026-06-01
Inhumanity
Doordash adopts a completely dehumanizing policy for its delivery people. I am outraged by the answers provided by the support department. If we had to convince someone to work only for Uber, it’s done !
2026-05-30
This needs to change now
When you guys always complain that something is missing why don’t you blame the shop I’m the dasher delivering not the person packing this food it’s unacceptable, and most of the time I ask them if the food is there and they say yes what do you want me to do now.
2026-05-27
Scam
Scammers within the dasher support team using their power by calling dasher drivers asking for sensitive personal information then changing your contact details to access or changing your bank details so they can withdraw your earnings without your acknowledgement. Police need to get involved so the company should be investigated for unauthorised use of dasher’s accounts.
2026-05-26
Poor App development
The app keeps closing itself and cannot verify everytime and when we reopen the app it keeps refreshing for a long time. They need to fix this one. And They might have to put their dasher app on carplay so it would be easier for the driver to deliver.
2026-05-26
Account
My god, one year trying to work on this company, calling support more than 1 hour over the phone and they can not solve a simple account issue. Better stick with uber eats only
2026-05-25
Delivery failure
Total wastage of time. You are in the hotspot and not getting offers even for hour.
2026-05-24
Baddash
DoorDash, which used to pay much higher rates than Uber, has gone, and has now been replaced by a company operating on the principle of ‘how can we get riders to work for as little as possible’...
Furthermore, whilst riders have the freedom to choose the work they want under Australian law, this is not the case with DoorDash.
It operates a system that forces people to work through coercion and threats...
I gave it one star, and the sole reason is that, although Dasher Support mostly doesn’t bother to understand the issue and can’t resolve it, I’ve never had any trouble getting in touch with them.
2026-05-23
My account has been deleted
When I changed my email address, it linked to another locked account of mine, and then the original account was deleted. I can even re-register with this email address, but accounts A, B, and N are being treated as previously used. I'm not sure if the money in that account will be transferred to my original account as scheduled, but the fact that the account is completely gone makes me very unhappy.
2026-05-23
Déconnexion de l’application
Bonjour, l’application une fois ouverte lors de mes courses ne cesse de se fermer comme si il y avait un bug, avec une fréquence de 2 minutes d’intervalles à chaque fois. Cela devient compliquer pour effectuer des courses….
2026-05-21
Use it as a plan B, go for uber eats first
Stores such KFC or Maccas, these kiddos can take over 20 minutes to packing up 6pcs wings, on top of that 10 minutes riding, all this for how much? 10 or 12 bucks when lucky… I got a pop up message saying “We'll adjust your on-time rating” who gives a f-importance to this. I do not save money or pay bills with ratings.
Navigation is inaccurate, the delivery time is usually higher than the real or another apps time. Just use this app when Uber Eats isn’t busy. Don’t be a door dash customer neither.
2026-05-20
Staff Not Helpful
My account has been hacked twice in just a month. Customer support & Supervisors are not helpful at all. Even the escalation team do not even update you either via phone or email on the progress of the case. They do not look after the hard working drivers on the road. If it wasn’t for the drivers they wouldn’t be getting paid as well. Just delays after delays. They do not care about how you will cover your food and bills that week but only for the thousands that go in their pockets. Worse app ever.
2026-05-17
Incompréhensible
Je suis dans une zone à forte achalandage avec 2$ de plus par livraison. Temps estimé pour obtenir une commande 1 à 3 min. Comment ça ce fait que je tourne en rond pendant 30 MINUTES. Première livraison obtenue plus plus rien
2026-05-11
Hacked
I got hacked twice in a day and lost all earnings. Most of the team members are rude and refuse take any serious action. It’s really shameful that hackers are taking over the company and the company can’t do anything. It took me whole day to explain over and over to them but seriously these guys have no clue that hackers might be working with them in their team. That’s why they have access to every driver’s data and keep changing the details without any problem. Seriously my bank details, email and phone number got changed twice without any confirmation from me. I would say just avoid this company for your earnings it’s really disappointing and shameful service.
2026-05-11
An Absolute RUBBISH
Had used them as a Dasher. Account gets hacked. No proper support. No real contact person apart from remote customer agents with scripted replies. Lost over $1500 of earnings and they still cannot fix the issue. Would not recommend to anyone. Dash has the worst support team
2026-05-11
Love it
Lets me work when I can in between erins or just bored
Great for students for some extra money
2026-05-06
Zone
Previous versions we can go to the hot zone by following map. Now this version it only show hot zone but no navigation option
2026-05-02
This app needs improvement
I have been a Dasher now in Melbourne Australia for a couple of months and I have few complaints about their systems generally but the app navigation is pathetically bad on many occasions
Whole streets are invented.
You’re told to park on major roads without any parking frequently the app misidentifies addresses altogether.
In addition it gives unsafe inaccurate instructions to Dashers putting them in risky situations when driving
The failure to recognise the benefits of taking someone to a very close set of traffic lights rather than ask them to turn right across several lanes of traffic at peak hour seems to have escaped the designers of this navigation app, risk management is negligible , shorter timeframes rule, potential injury to Dashers in these circumstances
The difficulties of navigating in heavy peak hour traffic I’m never acknowledged or taken an account of
2026-05-02
Feedback Regarding Zone System
I would like to share my feedback regarding the zone system on the DoorDash platform in Australia.
While working with DoorDash, I found the zone system challenging and, at times, limiting in terms of flexibility and efficiency. From my experience, it can make it difficult for dashers to access delivery opportunities outside assigned zones, which may affect overall earnings and productivity.
I truly value the opportunity to work with DoorDash, and I am sharing this feedback with the intention of helping improve the experience for delivery partners. I believe a more flexible system could better support dashers and improve overall satisfaction.
Thank you for taking the time to consider this feedback.
2026-05-02
Hack spam call no help from support
Spam call no help from doordash after my account was hacked.
My identity with dasher no longer exited.
Can't even make support calls as the phone number no long in the system!
2026-04-22
Apps is playing up
When I updated the app, I have to sign up again, all my details is correct. By the time entered my ABN number, the pop says that my ABN number is invalid…. I checked them to the ATO my ABN is still valid. Don’t know what else to do, I just had enough at this time I quit.
2026-04-07
fuel price rise
it was bad enough to earn well below minimum wage, now that fuel has increased significantly yet the lame pay is much worse!!!
we would earn more washing cars at $2 each than this!!
is this the new age slave labour??
what a joke!
and if we decline it goes against us, what a way to treat your workers!!
they want me to drive to the next town over for a $12-$13 delivery lol one time for $13 i had to drive to the next town over to deliver to another town so the cost in fuel to get bs k home took money out of my own pocket!! how has there not being a suit being filed against them i don’t know, but think it will come..
2026-04-07
No Support
My application was interrupted at the NCC stage. When I returned to the application, NCC said my data had been deleted and I need to contact DoorDash to get a new link. I have spoken to Support 3 times and emailed & messaged them several times and no one seems to be able to send me another link to NCC. What exactly is the problem?
2026-04-05
Error at bottom of screen on iPhone when going into account > app settings in the DoorDash Dasher
Error at bottom of screen on iPhone when going into account > app settings in the DoorDash Dasher App enen after the recent update so you might want to look into fixing it
2026-04-04
Dale
With the price of fuel going through the roof I hope the price of a delivery is going up too. I doubt it
2026-04-03
Buggy and frustrating
Regularly displays the ‘something went wrong’ error when trying to start a dash.
Has stopped responding mid dash and left me ‘lost’ with a delivery on board. This caused me to receive a contract violation when I could not get the app to respond. I am still waiting for this to be resolved (and be paid for the dash).
Sent me to an incorrect pickup location twice one day and part payments have to be authorised via a long winded conversation with support.
Overall, a poor experience.
2026-04-02
Fix your app
Your recent update keeps pausing my orders/dash and keeps telling me I did not confirm the delivery on time. I’ve never received an order to review and there is no issue with my internet. The app also freezes often needing to restart.
The larger shop and deliver orders needs to pay more, it takes time to go through checkouts and load and unload the vehicle.
2026-03-30
Biggest scam you will ever find
Dashing is the biggest scam ever
2026-03-22
Poor app
Platinum rating no benefit, hotspot area but dont get any orders for a long time, this app dont cover anything if the restaurant delayed for a long hours, and the last never protect u as dasher, if the costumers complaning u for none of ur mistakes
2026-03-15
Dasher app glitches
The in-app navigation map is frequently wrong
The app is throwing message like “something went wrong repeatedly”.
2026-03-15
Fooling us Dashers
I got an offer today at 3.15pm to pick up 2 orders from woolsworth and the order time pick up was 3.22. I reached at 3.20 and was asked to wait fair enough. I got one order at 3.27 and the other order around 30 mins later. I had texted the customer that its getting late from the store and not my side and when i went there she told me that she had received the order at the exact time she was said to have delivered by door dash as soon ad she put in the order and asked me to complain. I made less than 10 dollars for an hour and on top it looks like you’re keeping dashers in the dark and fooling us. Wouldn’t recommend anyone to do this. This all happened in Perth aus. On top of it your customer support was equally dismissive and rude. Had the whole experience with you guys today.
2026-03-15
Payment
Petrol more expensive and app payment the same
2026-03-10
Verification stuck
My DoorDash account is stuck in the licence verification. Even customer support can't be helpful in this; it's too bad. Not only my account; there are 2-3 of my friends who have not been using it for 6 months because of the issue.
2026-03-06
Uber Eats pay more and give you extra bonus
Lately Doordash is paying too low and doesn’t improve their payment rates plus they don’t give you any bonus to motivate you working with them. Definitely I switched to Uber Eats , it’s worth than DoosDash, and they pay extra bonus plus much more money !
2026-03-06
Zero star. Service
Customer support team and this application is not responding and act like incompetent to act. I have issue since last 2 months and raised concern it’s simple to create link for PCC. Each 10 days i got email that our team working so hard to resolve issue. Still you are facing issue click on below link. Which is normal link to raise concern.
It’s will not longer be in market with this kind of attitude.
Zero start service
2026-03-03
Dissatisfied
Actually really disappointed in the level of service and issues with the app such as fast pay just suddenly being unavailable and support not able to fix. It’s not good enough. Would not recommend
2026-02-28
Latest update is horrible
App was perfectly fine. Latest update has dashes disappearing with no warning half way through. The layout is awful. Half the screen has looking for offers. Wasting space when you should be able to see the map. Not happy
2026-02-27
Hacked via customer. No information from DoorDash support.
My account has been hacked. They pose as a customer. changed their name to DoorDash support. Ask for your details and try to withdraw money to their account. I now have to wait to access my funds. And haven’t been given any information about it rather than it’s been happening pretty often in the last few weeks. DoorDash should be warning dashers about this!!!!!!! Not waiting until people money has been stolen. Might just change to menulog or uber eats. Absolutely fuming my information has Been taken!
2026-02-23
Coward management
Doordash doesn’t give value for experience drivers and fulltime drivers.It focus on how to make more new drivers .They can never have good driver.Unless you do not value old drivers ,They will shift to different app like Uber eats.Keep crying!!
2026-02-22
Costumer service
The costumer service is horrible
They have put a bunch of people to help dasher which they can barely talk in English and they are too lazy to process a simple request.
2026-02-11
OK app, very bad customer service
So, as a dasher I’ve found the app not too bad. Once you get on a roll with offers and deliveries it works ok. The nav system can be a bit dicey at times but use google maps to back it up.
However, the hotspot function is either badly programmed or deliberately designed to give falsely high indication of how busy it is. Also, careful with the grocery shopping in supermarkets - it MASSIVELY underpays for medium to large shops.
And the customer service for dashers used to be ok. Now it’s pretty much nonexistent. There’s an appalling AI system that doesn’t work and even hangs up on you. And most of the agents are totally restricted in what they can do. Definitely could do better.
2026-01-18
One-Sided Feedback System for Dashers
The feedback system in this app is unfair and discouraging for Dashers. Stores are able to leave feedback about drivers, and in many cases this feedback is disrespectful or inaccurate. However, Dashers have no way to leave feedback about stores or their staff, even when they experience poor treatment, long delays, or unprofessional behavior.
A two-way platform should allow two-way accountability. When only one side can rate or comment, it creates an imbalance and puts all responsibility on Dashers while ignoring real issues on the merchant side.
DoorDash should introduce a fair feedback option that allows Dashers to report and review store experiences respectfully. Mutual feedback would improve professionalism, transparency, and overall service quality for everyone involved.
2025-11-27
Suggestions to Improve the Dasher Experience
I’ve been a Dasher for a long time, and I’d like to suggest a couple of improvements to the app experience. It would be really helpful if we could change the distance display from miles to kilometres, as some of us are more familiar with reading distances in km.
Additionally, there are times when restaurant staff or customers behave rudely toward Dashers even when we’re not at fault. It would be great if the app included a feedback option for Dashers as well, so you can collect data on restaurants or customers who consistently mistreat delivery drivers.
Thank you for considering these suggestions.
2025-11-02
Unpaid, Unethical and Unreliable
One-star rating for DoorDash. As a Gold Dasher, I had a terrible experience on October 30th. I accepted a $20+ order, 14 km away, then got a $4.50 add-on, 1.5 km detour. Reached the pickup at Dan Murphy's, but after a 15-minute queue, the staff said it was already taken by another dasher! DoorDash's fault, not mine. I informed the customer regarding the issue and tried to reach Doordash but their support line was unreachable, and the AI chat only let me unassign. Stuck with the $4.50 order, 10 km away, wasting over an hour. Support promised half reimbursement, then said it'd come by the next day, but three days later, they claimed I wouldn't get it because I didn't finish the delivery. How's that fair when you double-booked the order? Even their rep hung up when I asked for her name. It's not just about money-it's about treating Dashers with respect. DoorDash, fix your system or shut it down. Worst service ever.
2025-06-12
Still Haven’t Been Paid After Weeks of Waiting
I’ve been a DoorDasher for a while now, but this recent experience has been extremely frustrating. It’s been 2–3 weeks and I still haven’t received a payment that I’m owed. I’ve contacted support multiple times, and every time they tell me the same thing — “We’ve made your payment, please wait 3 business days.” I’ve waited way longer than that, and nothing has changed.
There’s no proper resolution, and I keep getting the same copy-paste responses. I’ve done my part, worked hard, and delivered orders — I expect to be paid fairly and on time. If this issue isn’t resolved soon, I’ll seriously consider whether it’s worth continuing on this platform. I hope DoorDash takes these issues seriously, because right now, it feels like we’re just being ignored.
2025-05-17
Misleading Promises & Poor Support – Not Worth It
I had a terrible experience using the Dasher app. I waited 20 minutes at the store just to get the first order, and then was told by the store employee that the second order would take another 20–30 minutes. The worst part? Dasher doesn’t compensate for this kind of wait time, which is just ridiculous.
To make matters worse, I had to pay $4 for parking because the store only offered 15 minutes of free parking — and I was stuck waiting 20 minutes just to pick up the first order, which was only worth $17. So right off the bat, I lost a chunk of my earnings.
I contacted support and asked them to cancel the second order without affecting my completion rate, but they refused and canceled it in a way that did hurt my rating. This is completely unfair, especially when the delay was on the store’s end and I was trying to be reasonable.
The app advertises “easy money” and flexible earning — but that’s total nonsense. Between the unpaid wait times, parking costs, and unhelpful support, it’s clear that this platform doesn’t value its drivers. Don’t fall for the hype.
2025-04-20
Protect the dashers better
It would be great if we are able to protect ourselves better within the app. Here are a few much needed recommendations on how this can be achieved -
Send feedback to the customers about our experience with them - It would be nice to be able to thank the ones who tip you.
Do people tip or always give 5 star ratings? If so - it would be great to see if they do regularly so we can prioritise their orders.
Do people never rate at all or always rate poorly? Let us see so we have the option to avoid them so we don’t suffer for it - Even better - make ratings/feedback mandatory for under 5* ratings.
Why do I get lower than 5* ratings? Getting them with no feedback doesn’t help us improve as a Dasher - it just makes us look bad, therefore it makes the platform look bad. Make these get removed automatically *IF* the customer DOES NOT LEAVE FEEDBACK. We should not have to look bad if we do no wrong.
We should also not be penalised for the timer running out on accepting orders WHILST DRIVING. Why should our rates be penalised when we are focusing on driving safely and keeping our eyes off our phones? It’s ridiculous.
2025-04-06
Terrible Pay
I gave this app a fair go. I’ve done over 500 deliveries on uber where I’m used to making at least A$25/hr in the worst of times. $12/hr on doordash on a Sunday is completely unacceptable. I won’t be using this app again. Uber orders seem to be ready and waiting for other drivers at restaurants while I have to wait at least 10 minutes. Had an order at a supermarket and the order was already taken by someone else?! so I’m down 15 minutes without pay and fuel because of their mistake. This happened twice. Then I’ve had orders cancelled while I’m at the restaurant. Again, no pay or offset. What an absolute farce.
The app always tries to force you to take these jobs for peanuts too which are not worth the time at all. Some of the orders are good money but then I’m waiting around for another one to come in even when I’m sitting in the middle of a hotspot. It’s just not worth my time using this app.
2025-02-15
Easily 4.5 outta 5
Its been an amazing couple of months being a dasher. Pays way better than Uber Eats and almost every order is worth it to complete. Minor map issues need to be fixed, and I judt hope there was atleast 3 fast pays each day instead of just the one. Have got some really good orders during the peak hour morning time, on average will pay you $1,000 every week if you avoid work at night and do the morning and afternoon shifts. Lastly I just wish there were more number of orders sometimes have to keep driving around without available offers thats a bit frustating at times
2025-01-28
It’s a gamble
Door dash was great a couple of years ago. Now it’s excessive how high the fees are and the cost of food is more than what the restaurant charges. I could tolerate that but when I also have to pay more to get my food delivered direct and not after three deliveries which means my food is almost always cold on the passenger seat by the time it’s delivered. And then there’s constant missing food. There is never an explanation or an easy refund. I’m fairly certain at this point the driver is snacking away on my families meal. I paid $100 for groceries from IGA and waited almost a month to get $50 of that back. Half the time things are just missing and you either have to drive to the store to get what you paid for or wait an infinite amount of time to get a refund. This app and its shady drivers are deleted.
2025-01-24
Update
The new update when doing shop orders with a red card makes it more difficult to differentiate orders when doing two. The old version would describe one order as larger or smaller and it was helpful to initially decide where the orders were going; in the trolley or the basket. Now that has disappeared - it slows down the process, you have to look at the items ordered to try and work out which order is larger, it doesn’t take long but it still takes longer than before.
Doordash would also show you a photo of the items you’ve already collected when you pick up the next item to make sure you’re putting it with the correct order, this helped a lot! Now you can only tell by remembering what order and items are A and red or B and blue. Again it slows down the process. I hope they put those two little things back onto the app because it makes dual red card orders much more seamless.
2025-01-08
Unfair and buddy system.
I have been working for door dash for almost 2 months now and all was smooth until one customer gave me a poor rating. This one poor rating out of over 200 successful delivery’s now means I am no longer a top dasher and don’t receive orders anymore. The only way to improve my rating is customers leaving good ratings but customers don’t leave ratings, and even if they did I no longer can get orders for them to leave ratings.
The app is also very buggy and gives the wrong location for addresses many times which makes it hard for me to give the customers their food, and usually results in customers waiting longer. When I get to restaurants to pick up food door dash gives me one minute to pick it up or it’s considered late, and the only way to not be late is to manually say the food is not ready.
From what I have read on forums online door dash has been this way for many years and has not changed one bit. Door dash does not look after their delivery drivers at all and it’s very unfair for the good honest drivers just trying to make a living. The people at door dash seriously need to look at their rating systems, and fix all the bugs in this app.
2024-12-23
FAKE AND MISLEADING
The Dasher app is full of problems and feels like it’s designed to exploit drivers. On one order, I waited nearly an hour for the food to be prepared, then spent another 30 minutes delivering it ,only to be paid $10 for all that time and effort. The app claimed there was a promotion, but I never received it, which felt like a scam. It also listed the order as 8 items, but there were over 30 items, which was incredibly misleading and added unnecessary stress. To make things worse, you can’t skip orders without ruining your acceptance rate, so you’re forced to take low-paying or difficult orders just to avoid penalties. Overall, it feels like the system is set up to take advantage of Dashers while giving them as little as possible in return. DoorDash needs to do better.
2024-11-16
Absurdist doordash
Hello, My account was deleted because of some reasons . But I was new to this areas and some times I find my self stuck in traffic where I was 10 minutes late so to avoid bad customer ratings some times I declined the delivery and some time the store here tales hours to prepare delivery, in that case what other choice I have. Is it fare to wait for 55 minutes for $5 delivery?? On top of that doordash doesn’t give any waiting charge then how would anyone will wait there, telling driver about now below 90% completion rate is just like forcing them to do any low delivery. I was trying to increase the completion rate little by little, but doordash kept giving me the unfair delivery, 15$ for 30kms??????? I don’t have any screenshots as I didn’t know that My account will get deactivated. At last of not just give me account for 1 hour, I want to download my pay slips documents for tax purposes. Thanska you, and if this will bot help I will definitely go to fair work Australia. Thanks you
2024-10-31
Garbage KPI, Garbage driver allocation
The driver allocation algorithm or manual process is garbage. It never consider the distance or traffic situation within the route. If the traffic is busy the driver need more time to arrive at store and the recipient need to wait more time. The only thing they do is set a contract violation if you arrived late due to traffic issues. If the road is busy, one drive car cannot arrive at store on time even if they over speeding. So, as a result, dasher waste their time on one order, customer wait longer time for the order. And the contractor violation is thrown to the dasher. For Uber driver, there is no such issue, if traffic is busy at 3 or 5, they will pay more. But! The truth is DoorDash take more market percentage it could do something like this. So I just wish to see some improvement.
2024-09-26
Great extra income but…
The app is simple and easy to use, straight forward instructions and clearly tells you how much you will earn. The support team are prompt and helpful, how ever there are a few bug fixes needed.
The in app navigation is often wrong. Taking me the wrong way or to the wrong address & expecting me to walk across busy streets or alley ways instead of just guiding me to the correct address.
Another issue is going to pick up orders that have been picked up by other delivery companies, this has happened more than once or twice. Stores advise they have been getting multiple drivers trying to collect and whilst chat support is helpful, it is annoying.
2024-09-22
3 Month ongoing App error that I can’t get any help with fixing
I have dashed for a year now and the app is now not letting me for 3+ months I have been trying to get help solving it and I’m not getting the help I need they keep sending and giving me the troubleshooting help which if it worked I would not have had to keep asking for help again and they say they call me no one does. They put a temporary fix that works for like 24hours and then broken again - I just want the app fixed and some actual IT/App support the call centre troubleshooting isn’t fixing the problem and this is just becoming a joke now! The app usually pretty good otherwise and the caller centre support is helpful to a point but this is obviously an issue that requires further action and I would I like to speak to someone else for help. I even had Apple look in to my phone and it’s coding or software and everything to see if it was the phone it self and it’s all fine nothing wrong with the phone.
2024-08-15
If there is 0 star options then thats my rating
I downloaded dasher to alternate uber delivery and door dash delivery. First delivery, the map is not updated with road closures due to roadworks. Which is additional 10mins drive for detour and pays rate very low.
And you know what boils my blood my experienced tonight.
The customer service rang me, I just literally pick up or accept the delivery pop up on dasher app literally not even 3 mins and then she ring me asking where am i and whats the status of the order. Omg, It boils my blood hearing it. I told her whats the problem i just accept this order not even 5 minutes and just park my car and asking me whats the status of the order. I dropped the call and message the customer, as im so mad with the customer service representative and customer said she’s not chasing me, she contacted the door dash customer support to ask the restaurant whats the status of her order. Because they tried to ring the restaurant and no answer and there is dasher before me cancelled it. And these idiot customer service contacted me asking what the status of the order. I told the customer your order not even yet cook, i asked the restaurant and said it would be ready in 10mins. Which is waste of time so i will cancel this delivery.
What’s annoying is they keep messaging you, and the app is terribly annoying and confusing unlike uber its easy and flexible.
They should be more kinder to delivery driver specially they only paid coins. Without delivery driver these platforms will shutdown.
Anyway I now resign no more dasher! Waste of petrol and waste of my energy. Overall, a waste of time! I should read app reviews before I downloaded this app.
2024-08-01
App
The application has been very good, the attention is incredible, but I would like it to be able to solve the problem with the location since with this new update it is not redirecting the addresses properly to Google Maps so it has had to be put manually. Also on the other hand, as a dasher, I would like them to give the dashers a percentage of the delivery when they are in the process of picking up since in some stores they take a long time with the delivery and you have to wait more than expected or also finally you have to cancel the order because they have not even started it or are still in the process, so time is wasted and leaves the possibility of not making enough deliveries so it is quite demotivating... it would be a good idea if they adopted that recommendation for future updates and in the same way the challenges of so many orders an extra. Thank you very much for your attention
2024-06-22
Be aware
In my opinion previous experience withstanding I loved every single thing about this app it was a great way of earning money when you needed it and the versatility was tremendous but don’t be fooled because easy comes easily goes I was fooled into thinking I was finally financially secure and once you get that sense of accomplishment it’s instantly taken away from you…. I was deactivated for reasons that still cannot be explained nor proven to me.. just know that you are dealing with AI technology that doesn’t understand human emotions only makes critical decisions about you that make absolutely zero sense at the end of the day my apologies appeals and my hard drive is no longer appreciated nor wanted. No explanation no sorry no sense
2024-03-22
My experience
what I’ve gathered over the past year or so is that it’s not worth driving if it isn’t peak pay. I get $5-7 per order whilst most of the time it’s going up multiple flights of stairs or halfway across my town. You earn more with shop and deliver which is pretty good pay usually $11 depending on how many items but peak pay you can earn $20 or more for shop and deliver.
The worst part about this job is dasher help, ANYTIME I message about an issue they either don’t help and end chat OR they reply and instantly reply “I haven’t heard from you for a while so I’m ending chat” which is an automatic response and end chat INSTANLY. Another bad factor is that they love to put busy or very busy in a area that isn’t busy at all as I’ve been in hotspots and don’t get orders for more then an hour so clearly not busy, or they put hotspots at stores that aren’t even open yet in the morning.
2024-03-18
Exploit driver
Bad business model 1/ Distance showing in app does not reflect the true distance. Doordash wants you to go 4km for 5.5 Aud. It takes 20-25 min for 5.5 Aud. 2/ Dash support does not help. The support callers are nice but Doordash policy only wants driver bear all costs if sth bad happen 3/ In the beginning, they entice new drivers with promotions. Soon, they cut all promotions. 4/ Long waiting time at restaurant and dashers have to wait. 5/ Doordash wants drivers to protect it from regulations in Australia by asking drivers to do petitions. Nevertheless, Doordash does nothing to help or protect drivers. 6/ Customers rating mean nothing. Since customers only pay few bucks for delivery, they often give 5 stars. 7/ App often crashes.
8/ They call us to check why we dont move to customers; yet when drivers need them, it takes 20 minutes to resolves 1 problem. Drivers have to take that cost.
2024-03-08
Worst app for dashers
The company is worst of all of other food delivery platforms.
While it might offer customers their food on time, the way the company treats dashers is terrible. Often times the map would show you incorrect address for restaurants or for customers. Even upon multiple complaints, they would not update it. And if the order arrives late, they would decrease your rating. They would send you to restaurants where waiting times could be >15 mins and for 7km delivery, still pay $7-$8.
You end up earning just $15 or less and hour.
The orders placed in plazas are worst, as there would be no parking, but u are still expected to deliver on time. And then they can deactivate your account and never listen to your side of story. I hope australian government sues this company for treating dashers this way.
2023-12-21
Get a real job, don’t waste your time!
The money on here is absolutely not worth the time and resources you put in. You regularly get bad directions, horrible pay, unreasonable pick up locations and customer demands and you have every refusal and late delivery logged on your record and impacting your rating, regardless of any valid reasons you might have for them.
For example, the app will send you to a crowded shopping centre car park and just count that as you arriving- does it take you ten minutes to find a park, only to discover the staff there haven’t finished the order yet when you arrive? Tough, your problem not Doordash’s.
I use this app occasionally between work shifts but there is no way that anyone using this app for their main source of income is going to make anything close to minimum wage unless they are extremely tactical about it and “Dash” only during peak hours and bonus pay periods, which runs contrary to the whole “work when you want” flexibility narrative they promote themselves with.
2023-12-21
Problems with the app, merchants delay orders, wrong pick up and drop off time estimation by the app
It’s been 3 weeks I have been doing door dash and there are things that need fixing.
First of all, my app is giving me a hard time. It always ask for my verification whenever I open the app. It’s so frustrating that if I’m delivering an order or picking it up, the app shuts down on its own and it takes me ages to go through the verification process because it doesn’t accept anything. It has wasted a lot of my time.
I have complained like multiple times but every time they tell me different things.
I have followed each and every instructions I was given but nothing worked. The last time they told me my app is not updated to the new version which is 2.8 but guess what, there is no 2.8 version. If anyone knows how to upgrade from 2.3 to 2.8 version, please let me know. My Apple Store only shows me 2.3 version option.
Another issue that is consistent, delay in orders by the merchants. I have waited from 15 mins to 40 minutes for an order and I’m never compensated for that. Forget about compensation, if there’s a delay, and you have exceeded the pick up time, it will effect your ratings.
Delay doesn’t occur due to merchants only, finding a parking spot is another hassle. One day it took me 30 minutes to find a parking spot in CBD and even that wasn’t near the restaurant. I walked for about 11 mins after that and 11 mins back to my car, and the return I’m getting on that hassle is like peanuts. That’s called exploitation. They charge a lot to their customers and give nothing to their dashers. It’s sad.
Along with the finding parking issue, road work in CBD is so common that one has to take multiple reroutes to get to the destination.
If the company doesn’t resolve these issues, one day they will be left with nothing. It’s never too late. Fix the issues.
2023-10-18
Bugged
It will just do nothing. While sms messages received. Interface is screwy no accept screen is shown. Even if closing reopening app does not work. Exact SMS: 1: New Order: Go to Coles 2: You have a new order! Please press 'Accept Order' or the order will be removed from your app. 3: You didn't confirm this delivery in time. We've removed it from your app. If you'd like to resume dashing, please click 'Resume Dash' in your app. And acceptance rating automatically goes down by 1% because user do not have control to the interface whatsoever. So either some network packets were lost and the app do not handle them with tolerance or the app was simply using insecure networking protocol which just opens the door for hackers.
2023-08-31
Horrible pay
I opened an account on dasher to multi app with uber, and after a few deliveries I am appalled by the low pay. I received so many requests over 4 km that only paid $5. I ride a bicycle, and for comparison I get paid $7 for 1.5 km trips on uber and have never been paid less than $6 unless it’s under 1 km. Sure, there are more requests on dasher, but it’s not worth the distance and time and especially not worth the immensely disproportionate pay. The bonuses on dasher are laughable, only +$1 per order.
The app is also problematic, not letting me push down the info tab so I can actually see the map, it’s also set in miles and there is no setting to change it to km. I also get an sms every time there is a request which is annoying. The map system in the dasher app is also inaccurate. I decline many orders that I find unrealistic, and as a result get less requests. Maybe if the pay wasn’t a joke, I would accept more.
I know that for consumers doordash is generally cheaper than uber eats, and I can see how getting more orders from doordash can be better than waiting on uber, but it simply isn’t practical for bicycles; accepting far orders that take 30 minutes and an additional 30 minute surge back to my comfortable waiting area is not efficient. If I had a car or motorcycle, maybe I would still consider dasher, but even then I don’t know how profitable it would be when put up against fuel and maintenance costs with low pay.
2023-08-17
Disheartened by Dasher Account Deactivation
I recently had a disappointing experience with my Dasher account being deactivated. I was an active and enthusiastic Dasher, always eager to provide efficient and friendly delivery services to customers. However, I was taken aback when I received an email informing me of my account deactivation.
Despite this setback, I decided to take action and applied for reactivation of my account. The process was straightforward, but the waiting period was a bit frustrating. I was left wondering about the reasons for my deactivation and whether my application for reactivation would be successful.
As a dedicated Dasher, I believe it's crucial for the platform to maintain transparent communication with its drivers. A clearer understanding of the reasons behind deactivation would have been appreciated. Additionally, faster response times during the reactivation process would help drivers like me resume their work sooner.
While I await a response regarding the reactivation of my account, I remain hopeful that this experience will lead to improved communication and support for Dasher drivers facing similar situations. The flexibility and convenience of the Dasher platform make it an attractive option for gig work, and I look forward to potentially returning to the platform in the near future.
In conclusion, my experience with Dasher account deactivation was disheartening, but I'm optimistic that the situation can be improved. Clearer communication and more efficient reactivation processes would go a long way in supporting dedicated drivers who rely on the platform for their livelihoods.
2023-07-03
Feedback Dasher
Pay rates are extremely TOO Low. There is zero consideration for traffic congestion in a City, or School Zones or the Price of petrol in NSW OR any allowance for Coles Shop & Deliver TRYING to find a CAR PARK in the Shopping centre car parks, then having to walk into the Centre & get a trolley & then try to find items that aren’t properly listed in the correct aisle eg for bakery & breads often not in the bakery but in aisle 2 instead! The time factor for unavailable items is not considered either & then we have to Put ALL the items through register then pay & pack them & take out to carpark outside shopping centre & then take the trolley back & then drive to customer & then unpack ALL the bags & carry to front door!!!! Up stairs, driveways etc etc NOT worth the pay rates!!! Coles Click & Collect they make you wait for FAR too long which costs us money waiting!!!
2023-04-14
My experience like dasher
I am writing my review depending on my experience like a dasher. I started with doordash and I faced many challenges like the map is not accurate, addresses Wrong, network in some areas not covered. In general I love to work with a dasher but we don’t haven’t right with them. I received many orders put me in risk in areas without service and dark at night with not that much worth of money, some orders if u can’t find the place because the map couldn’t find it take more than the time we need to do it . Unfortunately doordash doesn’t give dasher to refuse and their system threatened us about our rates. So sad we’re doing the best we can and u be top dasher and they treat u like who’s taking delivery for fun. I lost my car twice and I be in danger many times because I can’t refuse orders. Recently if u count how many hours we’re working the rate hour be $15 most of times and this is not acceptable. I wish the people who established doordash be more fair for the delivery people. We’re taking all the risks and they’re sitting behind desks and no rights for us.
2023-03-28
Hand it to me deliveries error
deliveries marked with “Hand It To Me” by customer always result in errors if you have to complete the delivery when the customer is not available. I always get an error message saying something like “we are really busy, try again in a few seconds” Also there needs to be an option to complete “hand it to me” deliveries with a photo as yiu have no proof that the food was dropped off and people have tried to scam doordash twice saying they didn’t get their orders when I have handed it to them. Also I don’t know if I am doing something wrong but the flash does not work with the app. I have to carry a torch around to complete deliveries that are left at the door at night. Update. Base pay for deliveries has dropped as well as the base pay for adding a second delivery. The second delivery takes you way out of your zone and would usually pay 3 times what they offer you when you add it as a second delivery. Because the base pay has dropped so much be aware that double deliveries are paying less than some single deliveries. Many times I have seen a delivery pop up and the pay wasn’t that great but I accepted it anyway only to find out that it was 2 deliveries. Not that common now to be making $10 an hour.
2023-03-24
Worst Platform
WORST, WORST and WORST. Never work for Doordash if you do not want to waste your time, efforts and resources. They pay so less for their trips and dont even pay for waiting at restaurants. I had few deliveries where restaurants didn’t made the order on time but they never paid anything for wait time of over 25 minutes. Not only this, they will blame you for not reaching at customer’s place on time. Are they even aware what they are saying ? Until or Unless we do not get the items from merchants how can we go to the customer to deliver. They put contract violation for this on my account and deactivated it without any sense.
I warn the people who wants to join doordash. Please think twice and go for other platforms available such as Uber and Menulog. They are much better than this poor organisation. They do not have enough orders to give drivers enough so that’s why they are just paying less and removing drivers with nonsense reasons.
2023-02-09
SCAMMERS - unlawful do not become a dasher
The door dasher Company deliberately does not pay GST on drivers accounts where your ABN is registered. Even though they know it’s the law. Because they heavily rely on people who cannot earn more than $75,000 as a deliver driver they try to scam you. I am get registered and they refuse to pay the gst. They do not pay GST. This is illegal in Australia and I highly recommend anyone who wants to become a Door Dash Driver in Australia to join our class action that we will be doing because DoorDash is not legally following the taxation laws in Australia. If you have an ABN that is GST registered you are legally required to charge them. DoorDash has to pay the GST on top of your delivery income if you are GST REGISTERED. This is a big scamming company and they refuse to take any support calls regarding the matter. DO NOT JOIN DOIR DASHER AS A DRIVER. THEY ARE UNLAWFUL.
2023-01-12
Not paying correctly, and not paying me at all
UPDATE: DoorDash very seemingly doesn’t give a donkey about its workers, the FastPay is incredibly unstable. I’ve attempted 4 times to withdraw and it has failed.
You can only use FastPay once a day.
So imagine the joy when it doesn’t work four days in a row. It’s better if they didn’t even advertise their system with how often it doesn’t work.
(Also the Cards Details, the Bank, they aren’t the problem. It’s a bad system from DoorDash)
Original:
I never give 1 Star Reviews unless it’s something that’s so egregiously wrong. I realised that while dealing with one issue that the App wasn’t giving me the Promos whatsoever and I’ve been picking up jobs which are paying much less than other drivers. The main issue though is despite the fact that I’ve worked countless hours, your FastPay System decided to fail and now I have to wait 24 Hours for your mistake. How about have a better direct line of communication with your Third Payment System so I don’t have to be left with almost no money because a technical error on your end. Disgraceful.
2023-01-05
Worst food delivery company for its drivers
This is a company which punish its drivers by releasing infringement notices for being late but doesn’t pay for waiting at the restaurant. I waited 25 minutes at the restaurant for food, unable to cancel as it will cause decline in acceptance rate and received a few bugs. They never pay for extra waiting time but will punish you for getting late. They even can block account. Their many of the support agent doesn’t bother to reply for the issues. One day I have to wait for 40 minutes to make one of the closed store deliveries cancel. 5 out of the 6 support agent started the chat and then never replied for minutes. This is not a good company for the drivers. If u get chance use either uber or menulog, they pay you if you will for waiting extra minutes.
2022-07-08
Address, talk to customer sometimes after delivery
Some of the address are hidden , recently I had an order after taking it to the address or what I thought, I couldn’t find the address because it was this place I had never been. After calls and taking ti the customer Which didn’t help I ended up wasting my time looking for the address which also was later on put has late on my rating. Can dd please make this easier for the drivers. I also got 1 star rating out 5 because of that and it was even my fault. Keep in my I was taking to the customer this all time, forward to few hours am seeing my rating go down and before this I had 5 now am below that. My complaint is to talk/text customer who have given you the low rating cuz sometimes is not even the driver fault. And I also want the DoorDash to send the drivers who give rating/who’s food did u deliver that gave you the rating. In my opinion I think it will help the drivers knowing what they did wrong and how to improve.
2022-06-27
Missing pay very frustrating
I started dashing 2 weeks ago everything was fine apart from a few glitches with the app. I was very excited to receive my first pay but NO it did not go through. With a result of BLOCKED BY DOOR DASH I call support for help and all I have got back in return is emails upon emails requesting me to verify my acc (which I do every time ) as it keeps getting “escalated“ with almost no response in return and on two occasions my response was nothing more than a “?”. I have also phoned support several times and no one seems to have a clue as to what is going on. It is now the next Monday and again this second pay has also been blocked. This is very frustrating and to say I’m angry is an understatement. I have called and ask to speak to these departments that Handel escalated account issues in the hopes of a response or some communication and been told they don’t receive calls. My assumption after my issue being escalated so many times is that escalated simply means support has no idea what they are doing so they just transfer it onto the next agent and call it an escalation. I’m still waiting on something !!
I have even done some research
And found out I may need to re verify my identification for stride. But I can’t get a response on how to do this and when I log on through the website it doesn’t even load and and when it does it ask me for a routing number for my bank which is for US NOT AUS. I have also found I may need a cheque acc not savings but this information is dated back to 2018. And support is unable to verify this information at all.
This has been a huge waste of my time and my money
Very disappointed do not recommend at all
2022-03-05
Not worthy
I have scheduled my dash today for 1 hours but something is glitchy on app so i just do the relaunch the app and they show me is my schedule is ended . I talk with agents they said that it will never happen again . And after that i have scheduled my dash for 2:00pm to 9 pm and i got the message from their side is “ Hey Happy! You've scheduled yourself to start dashing in 30 minutes!”
And again when i have tried to dash again so that time I am little far from my dashing location and go to that location again the application glitches and here I tried as per their statements on first time after saying sorry for issue they said to if you will have any problems like this uninstall and reinstall it but 5 march 2022 I have wasted my half of the day. So , please don’t think that doordash is helpful for extra money. I have very bad experience and dissatisfied with doordash. I am here giving them one star for my previous deliveries. Please, Don’t do this things because we are not happy. VERY DISSATISFIED CUSTOMER.
2022-03-03
Not good enough for use
I was to think that with the popularity of DOOR DASH, that Dasha app would be really good, but unfortunately it isn’t. First of all I would like to have the opportunity to choose whether I would like to do two deliveries or one delivery in one go, instead I’m forced to take to otherwise have a bad rating if I don’t accept it. I personally don’t like to do two orders because half the time I’m waiting for the second order to be prepared while the first one sitting in my car getting cold. And the price for 2 doesn’t add up to 1 order so getting ripped off… Also having problems with arriving to restaurant when the Order is half an hour off being ready I have to waste half an hour of my time waiting when I could be doing other deliveries I think there should be some sort of time put on there for when the order needs to be picked up closer to when it will be ready. The other problem I have encountered is the maps with the app it doesn’t collaborate with the real addresses, on multiple occasions I have gone to a restaurant with the address that DOOR DASH gave me and it’s completely wrong causing me to have issues and delay in people‘s food. Definitely needs more work!
2021-12-23
Not a driver friendly application
Today I started to deliver an order which is 8km from the restaurant. I went to the delivery location showing in the maps(In app) where I couldn’t find the address and called the customer, then customer told me I am very far away from their location. I have double checked the address in the app which doesn’t have an house number due to which app took me to a different location. I have travelled a total 16kms to deliver one single order. I have reached support regarding the same they 0% interest in neither solving the issue. Finally, the worst part of this is app tracks the time perfectly and raise a contract violation alert immediately. The least I would expect is to train your support team to get as much data as they can to replicate the issue and find the root cause and avoid future instances rather than blaming it on drivers and deactivating their accounts.
2021-09-04
Too many dashers in one are
You guys have advertised your business soo badly. The first 6 weeks of working was great was really busy peak times were great. But now I can’t even make $50. Peak times are like nonexistent and it’s just a joke you have allowed too many people in the one area to sign up and now the drivers that have been doing it for weeks are now missing out and can’t make the income they used to off it. Why would you allow so many people to sign up to be delivery drivers when there isn’t enough deliveries for people to make decent money. For me this has been a big help as I am in lockdown and don’t receive government assistance. You really should’ve though of this better because now I’m looking for another way probably go to Uber eats. Not to mention the time I would have to wait sometimes for and order up to 40 min I’ve waited to pick up and order also gotten orders that were due to be picked up 10 min prior to me accepting. And then being sent 20 min to drop off an order and only being paid $12 for it. Your company is a joke!! And you will lose a lot of staff for this!!
2021-06-07
Confirm bank details (ID)
I had the issue off confirm my ID to receive payment for several days. I had to call the line for delivery's (phone number) and they couldn’t figure out what the issue was after explain my issue several times. I think it was an IOS problem Becouse when I used my mums phone (Samsung) it worked. I think it’s a bug. Other then that. I’ve really enjoyed the delivery’s and the work.
Other issue is the time should be a little more realistic for those on a bike instead of car. Not all off us have super powered legs and push ourself up hills with super speed.
2021-04-29
Continuously receiving activation for redcard
In Australia dashers do not need red cards according to the Doordash website. However, there is this constant interruption I have with this window popping up in my app to activate it. I don’t know how many times they need to hear it.
Tonight, I spoke to 5 different people about the same thing & each one passed me on to the next support person which wasn’t helping.
It’s very very frustrating because no-one has the authority to fix it. This last fiasco cost me a whole nights work.
Support needs to be better trained to handle any immediate disruption that arises.
Doordash also needs the chat more accessible for dashers whether they are on a live order or not.
Life is busy & we are all busy. The biggest thing I’ve found that Doordash is they don’t respond to emails.
If they send an automated email saying they will respond within the next day or two then they should stick by that.
2021-04-25
Don’t waste your money.
Totally waste of money paying for tools. First two weeks you will be top dasher to understand the system, and if you are unlucky your app will give you no option to reach the help. Also you will be keep offered the orders from 20 km away. So will end up with 50% acceptance rate. You will feel ok for the 2 weeks.
Then starts normal dasher, no shifts will be available for you. 1 or 1.5 hour a day shift will be available. But you should check the app 10 times a day to grab that shifts. And then you will get 0 orders in the choosen.
Ultimately you can not reach the requirements to be a top dasher as there are no orders. So you will earn 100$ a week with 20 hours on dash.
You will be assigned an order from other side of river and while waiting for a ferry they will unassigned the order because you are not moving, and there will be no option to explain the issue to them. So your completion rate goes down.
You can’t start dashing half an hour before another dash starts, even though it’s very busy. You need to wait half an hour to start another dash. So if you are scheduled for 1/2 hour shift, you should take 1 hour break.
The worst part is the notifications method. A simple text message from a private number is all you will get. And you need to accept an order within 35 secs. If you are driving or even peeing, your acceptance rate will go down.
Do not be late to pickup at any cost, even though if it costs your life. They will issue a contract violation warning with the title of “ a customer never ever received the order “ with no details of the order. And gives you the one and only option to give explanation. So you will end up thinking of a missing food, where as it is actually an extremely late delivery. You won’t get another chance to explain.
2020-12-10
Bugs
I’ve been working 9months for doordash. That’s the first time ever I rate an app but that’s my last hope to get my problem solved.
When I try to put my phone number on the app it says that it’s not a valid number in my country (which it is). Everytime I arrive at the customer’s adress and I have to call him I have to ask the customer service to telle the customer that I’m downstairs because my number is not associated to my account ...
It makes me lose so much time... The customer service is so slow even through the live chat sometimes they don’t understand simple things such as « can u please call the customer for me and tell him I’m downstairs my phone number is not associated and I can’t do it myself ». They reply sometimes after 3min « what’s your name ? » or « what order » as if they couldn’t know it 😭
The app never makes any song when u have a new delivery and you’re on the phone and it affects your acceptance rate. I have received that if my acceptance rate reaches 50% my account will be desactivated.
Some buttons are impossible to touch reach despite that I have an iPhone X it’s like if the app si not suitable. For example I can’t click on « impossible to find the customer » which is a very important one.
So many times the restaurant didn’t know that they had a delivery and you are the one who tell them by coming at the restaurant. So they start the delivery only after u coming ...
Please increase your budget for the IT and the customer service
2020-10-24
Lack of support for the new registrations to activate account
I downloaded the app because I found multiple advertisement on social media saying that they have available space for new riders to join. It’s been 2 weeks since I downloaded the app, there is no place to upload the relevant documents and no contact telephone line to talk about account activation either. When I contact support via chat, all they saying is that their escalate team will contact us through email regarding account activation. But I contacted them 3 times via chat. But no one from escalate team contacted me throughout last 2 weeks.
It’s ridiculous!
If they cannot handle new riders or they do not have space for new riders please STOP advertising on social media saying there is available space for new riders. STOP misdirecting people please. Hope someone from management sees this and act upon this matter without playing with people’s time.
2020-09-16
Worst support ever
I don’t usually rate any app but this I feel like I had enough with this that’s why I don’t want anyone else to go through this.
THE TERRIBLE SUPPORT EVER. They will promise to resolve the issue within the time limit e.g 24 hour but never get back to you even after 24 days and If you try contacting them then they will try their best to ruin your day. They don’t have any training whatsoever for how to actually resolve the issue they will always share some random faqs email or link without even listening or understanding the problem. On the top of that they will end a long waited call or live chat at any random point in the middle of the conversation. NO CUSTOMER SERVICE EVER.
Secondly the app or the so called “system” is full of bug. It sometimes allocate you the job and won’t show up in the app to accept it and when you missed the opportunity it will affect your rating and you will get even less orders like 2 orders in the 12 hours shift. Or sometimes it will show you that the address of pickup or drop off is nearby hence the fare would be less but then out of no where address gets change which will be 6-8 kms away from the original location but you still get paid the initially offered fare.
Other than that app crashes while accepting orders, if the order is delayed by the restaurant then it will also affect the dasher rating, and so on I would say save yourself some real trouble by staying away from being dasher.
2019-11-02
Worst application i have ever seen
The worst business stratagey doordash is literally favour to merchants. There is no time management, merchants will delay the delivery for 25 minutes but driver will get assigned that delivery at the same time with merchant if the drive arrive early merchants will shout on the drivers and make them wait if we wait too long our rating will get affected. Fairs are really very bad. Driver should have freedom to decile order if it is not worthy to him, declining order should not effect driver acceptance rate it should be affected when the dasher decline 2 to 3 orders continues. Rating should change 0.05 per rating decreasing or increasing should be in the same value. Order should assigned to dasher according to the merchants acceptance and delay time. Better change the customer service to some other those who can understand better English. It’s taking lot of time with customer care once we call to customer care for any issue it takes atleast 30 minutes time waste to make them understand worst customer service. App works really worst some times it shows jason objects as a developer i know the issue what ever the error it should not display on the app. Merchants are really frustrated with doordash and showing that frustration on dashers by insulting them and asking them to do what they want.