Don’t bother
–
Boogerman1222 –
2020-05-22
Version 2.9
It screws up orders and discount vouchers.
Just kill it and go somewhere else for your food.
Updating
iPhone Screenshots
Description
Ladies, gents, baos, búns and everyone in between – welcome to the Roll’d App.
We’re still new to this tech scene but the positive feedback has been overwhelming. We appreciate your patience while we continue to smooth out kinks, but it’s nothing convenience and a sweet deal can’t make up for.
If you see anything that would make Aunty raise an eyebrow, please let us know at apps@rolld.com.au so we can fix it.
Looking forward to feeding you quicker, fresher and better,
The Roll’d fam
What's New in Version 2.9
- Bug fixes.
- Performance enhancements.
Seller
Name
Abacus Solutions Pty Ltd
Information
Developer
Categories
Version
2.9
Size
122.7 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 10.0 or later
Devices
iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
2.0 (95 Ratings)
App Store: Customer Reviews
Payment went through on the 8th time
–
twistcraft –
2020-05-19
Version 2.9
Payment processing doesn’t work right, order prep took 30 minutes, and had to wait for longer than it would’ve taken me to order without this app
App and website logins don’t sync
–
LouLouV168 –
2020-05-15
Version 2.9
The recent $10 promo is a PAIN in the neck. Roll’d app doesn’t recognise the promo code and apparently you engaged a different developer to build your orderup website, which forces existing customers to re-sign up again to utilise the promo code campaign. A typical start up company who needs to hire more capable leaders.
Can’t use because the app says my store is closed (Monash) when it is actually open
–
Anthonyabc123 –
2020-02-01
Version 2.9
Seems to be “closed”whenever there is a deal on
Promo codes never work
–
promo odesfaulty –
2020-01-21
Version 2.9
I keep receiving pesky texts with promo codes - however not one I have received has ever worked in the app. Just error messages
Dietary
–
glutenfreesydneysider –
2019-12-24
Version 2.9
Would be helpful to have the nutritional values including GF indicators included in the app; saves jumping between online menu and app ordering. Also a comments section would be useful as well. Thanks! Love your food.
Not great
–
Mammakitteh –
2019-12-21
Version 2.9
Used the app to cut the queue but wasn’t aware that the online order automatically goes through as takeaway. Had to unpack my food from 50 layers or packaging and the server forgot my drink as well.
I have never been so dissapointed
–
SCUBABuglerJen –
2019-11-21
Version 2.8
Today I bought a Banh Mi from the store in the Canberra Centre. I was expecting that I had to ask for extra coriander but I did not expect my roll to be a soggy hot dog roll that sagged as I tried to eat it. What ever happened to the fresh Vietnamese baguettes - I swear I will never eat at this chain ever ever again
Jenny
Needs some user friendly features
–
Klz81 –
2019-10-23
Version 2.8
A chance to review final order and more time to cancel would be good.
The payment screen processes so quick you don’t have time to cancel your order.
I accidentally processed the wrong time on my order and wasted the food.
Plus the option to message the store about your order would be a good feature- as above I had no way of communicating with the store re my order and there are no phone numbers to advise.
Data security
–
Manlylocal –
2019-10-20
Version 2.8
Once you sign up for an account it seems to be impossible to delete the account or remove your credit card details.
As a consumer I should be able to manage what personal data of mine you are storing and I’m very unhappy that this is not possible.
Just stopped working
–
Person378-3848 –
2019-10-16
Version 2.8
Ordered fine the first time, second time I had to reorder as store had not received my order, now the app just closes down on opening and doesn't work at all.
App with Groupon is a disaster
–
visitorjc –
2019-10-13
Version 2.8
Usually to buy a Groupon, one simply buys it, shows the voucher and can get it done. However, this rolld app makes no sense.
1. You must download the app
2. You must sign up to an account
3. You can’t copy paste the Groupon code directly but must type it in - 10 letters or numbers
4. The code has zeroes and o (0 or O) which makes typing correctly more difficult
5. If you bought more than two you must repeat step 3.
The entire process was very frustrating and shows a lack of understanding the customer experience. The staff at northland were patient and helpful but the app needs rethinking.
Credit card scam
–
Naive User 101 –
2019-10-11
Version 2.8
My credit card was entered in the app and the next thing was transactions being made without my approval up to $90. I have no idea why this happen but I am very sure this app is the cause. Be very careful!
Worst food ordering app on the market
–
tanblaze –
2019-10-11
Version 2.8
If you want to not be able to remove items you added to your cart, roll them into a meal or contact Roll’s to complain, or cancel the order (even though there’s a button to give you the option), then you’ll love this app 🤦🏼♀️
Scam
–
redd1104 –
2019-10-11
Version 2.8
Downloaded the app to order the soldier rolls i got from groupon but the app doesnt work and they cant accept the code manually. Give me back my money! My voucher is a total waste!!
Does not send ready notifications
–
NoFreeNicknames1009 –
2019-10-09
Version 2.8
Was forced to download app to use my discount voucher. Ordered, and patiently waited for my order to say it was ready. 15 minutes later, after enquiring about my slow order, was told by staff that there is a bug in the app, if you order soldiers it never tells you when your order is ready. Won’t willingly use it again.
Loyalty points are all over the shop
–
Giantoctopusau –
2019-10-04
Version 2.8
Previously they weren’t calculated, then they were were but never totalled. Now they are totalled but only for new orders - all previous points appear to be missing now.
Would give zero stars if I could
–
Joe10485935653 –
2019-10-03
Version 2.8
Made an order so I could quickly pick it up during my short lunch break. Arrive at the store and staff couldn’t even see my order. Open to app to find the order has been rejected by the system.
Retried to order it and then staff could see I’ve ordered something and charged my card. But they could not see the contents of the order and I had to show them my app and they wrote down my order on a piece of paper. Wasted 20minutes of my 30 min break. Do not download this app. Utterly useless.
Needs a notes section
–
Pmor1503 –
2019-09-30
Version 2.7
I can’t use this anymore. I need to be able to order a ceramic bowl which I can do at the counter. I won’t buy from a place with recycled black plastic since black plastics won’t actually get recycled. Get a ReturnR type system going. Enough of the plastics already.
Ok...
–
lauram033 –
2019-09-22
Version 2.7
The app is good for ordering but I don’t see the benefits over ordering at the counter. And after numerous attempts by Roll’d’s IT Team, they still can’t get the loyalty points to tally after each purchase. Will order at the counter from now on.
Loyalty Points????
–
Moya333 –
2019-09-14
Version 2.7
Have been using the app for awhile now making purchase orders.
The only question is; why isn’t my loyalty points transferring into the ‘points earned’ section?
It’s still sitting on ZERO after many multiple app purchases....
Please explain?!
Love the App!
–
Alexis-Kiara –
2019-09-11
Version 2.7
How do I claim points for a meal? It does not add all the purchases into points.
Don’t waste your time
–
shaufern –
2019-08-26
Version 2.7
Ordered on App with meal, gave option of selecting 2 sides. Selects 2 sides only to be asked at counter to change side to drink. Not my fault your app doesn’t work properly and allows me to select 2 sides. I expect to be given what I ordered. I also waited forever to get my meal and people at counter were getting their meals before me despite me ordering 15 min before them. No discounts either for first time app user. Very disappointed. Will be going to competitor store Saigon here in Ballarat in future.
Charged twice
–
foodme1992 –
2019-08-14
Version 2.7
Ordered a cup of pho, order was taking a while to process so asked at the counter, they said the order was rejected so I needed to re order. Checked my account and had been charged twice... the girl at the check out told me to check with my bank when it is clearly an issue with the app. Will be deleting, don’t download.
In store training required
–
tara_612 –
2019-08-12
Version 2.7
App itself was great to by pass the busy lunch rush, skip the wait and have my order waiting.
Unfortunately only half of the order was fulfilled requiring a return trip to the store to sort it out. Not sure if this was a fault of the app feeding through to the store or an oversight by in store staff.
Would be good to have the ability to add a comment to the order regarding collection (eg order/payment made by me but collected by hubby)
Oh and I am still waiting for my 50% discount for trialling the app.
Otherwise overall a great app.
Hopeless
–
Natedog178457 –
2019-07-31
Version 2.7
Will not allow you to use coupons or
vouchers, app just crashes. Counter staff are not able to help. Absolute joke.
Terrible app
–
SeadogOnWheels –
2019-07-27
Version 2.7
I had to download this app for a Groupon deal. It’s a really poorly designed app. Not user friendly at all, makes it really hard to do what you want to do. It’s really frustrating. I clicked the “view cart” button and it finalized the order without letting me put the code in. “View cart” should let you view the cart, not automatically check out. Oh, and nice work using a whole 1/4 of the screen to let me scroll through your menu, with only one item visible at a time.
Loyalty points not showing
–
msnooks17 –
2019-07-27
Version 2.7
I have earned about 3500 loyalty points using the app in the past month but it’s saying that I have 0 points even though you can see all the points in the loyalty history???
Waste of time - won’t accept payment
–
notimpressed872 –
2019-07-26
Version 2.7
Tried ordering through the app but was pending for a few minutes, asked the girl in store but nothing came through. After 5 min it said payment failed so I tried another card, same process and after waiting again the order was rejected again. I was also trying to redeem a Groupon voucher which can only be redeemed through the app so now that’s gone to waste. Wasted $5 and 30 mins of my lunch break trying to get it to work - went some where else instead.
No option of dine in / takeaway
–
JoshD81 –
2019-07-18
Version 2.7
This is a useful app to get my meal quicker but it would be good to have an option of dine in or takeaway so we can avoid the use of throwaway plastic containers when customers are going to eat in.
Thanks,
Josh
Bad ordering experience
–
Chris Spence listening –
2019-07-16
Version 2.7
Used the order ahead functionality to place an order for an hour later- they received and then instantly made my order regardless so it sat there cold for 45min. Staff were confused when I asked about it- and it wasn’t even the spiciness that I ordered. Wouldn’t use again
Quick and easy to order!
–
Heygirl95 –
2019-07-12
Version 2.4
First time using the app and first time ordering. Definitely will be ordering again. The app was super easy to use and order was ready on time. Food was so good as well! Thanks for the discount too!
Great for skipping the queue but availability and functionality can be improved
–
Alizarin1123569 –
2019-06-27
Version 2.3
I love using this app to skip the queue and be able to go straight to the counter.
However my closest store on southern cross lane is not available to order from.
You also cannot remove just one item, or edit it and need to clear the whole basket if say you forgot to add a sauce.
Poor design
–
customer11228899 –
2019-06-22
Version 2.3
Lost all my menu choices after being asked to log in. Had to order everything again.
App location problem
–
jia12102 –
2019-06-12
Version 2.3
When I was at Roll’d, the App told me that I was right there (0km). In stead of waiting, I Placed order and made my payment for my lunch. After waited for 10mins, I was told by a staff that my order was at a different location 10mins away. Tried to talk to get a cancellation. No communication method found via app. :(
App not working - will take your money
–
randomcitizenquery –
2019-06-11
Version 2.3
This app will take your money but depending on the branch, your order will be rejected or not accepted in-store. Manager will then say, “Don’t worry, it’s pending and will clear out”. The problem is the payment will not clear as you get an invoice and they won’t give you your order as well. That means you will lose money.
Filed a dispute with the bank now.
Unable to change regular store
–
Busymelbournemum –
2019-06-07
Version 2.2
Nothing happens when you click on it to try and change it.
useless
–
11211223467905957938629)306 –
2019-06-06
Version 2.2
The app consistently cancels the order partway through and the incompetent staff refuse to help you. Very disappointed.
Okay app
–
Selby O –
2019-05-28
Version 2.1
It took four goes for my payment to go through, then it told me it was ready straight away... walked down (5 minute walk) and they hadn’t even started making them. And no area in the app to write notes for any allergies.
Payment issue and processing order issue
–
k0ling –
2019-05-23
Version 2.1
1st time and 2nd time of my order: payment was ok, but it took too long for the kitchen to receive my order, pretty disheartening and wasted my time waiting. I just thought it should be something easy for customers who needs to rush. But it isn’t.
Today, my card has enough money to pay my order but it just failed twice. Definitely not card details issue, as I have used them before today. Most ridiculous part is it wasn’t an instant reject, it took like good 5 mins to get back. Waiter came to ask whether it’s been rejected but it wasn’t at the point he asked.
So, this app really needs a pretty fast fix and update to keep users happy?
Bugs bugs bugs
–
dw960831 –
2019-05-21
Version 2.0
Trying to add a card and it keeps saying something like can’t add to this email. Also, it keeps asking for phone number even though I entered it multiple times. Frustrating.
Payment does not work
–
JackiHann –
2019-05-19
Version 2.0
I was quite excited to use the 50% off first order when I saw it at my new local Roll’d.
Registered an account, and proceeded to ordering.
Order become pending status and no other message. Asked the store, they said sorry but they haven’t received the order.
5min later, showed the payment rejected/failed. So I thought I must’ve typed the card number wrong, and deleted the payment details then fee re-entered it. Same result...
Tried for the 3rd time, still the same.
I really like the food at Roll’d and the app would make it convenient, if only it works properly.
New app feedback
–
kittycatlvsbtr –
2019-05-17
Version 2.0
You should allow users to search for there store but typing in their location and/or postcode rather than having to find it on the map.
Also there should be a section in the app that has links to: Help, About us, FAQ ect...
Otherwise y’all are off to a good start!!
Also, where’s my 50% off? 😂 how do I get that?
Won’t let me change the location
–
jackbachii –
2019-05-09
Version 1.9
It just won’t let me change my preferred store ..so frustrating
Stores problem
–
Cleano0006 –
2019-05-08
Version 1.9
Monash store shows that is closed when is not
Yummmm
–
Steven.aylward –
2019-05-08
Version 1.8
App works a treat and the food is amazing! 😋
Best app since sliced bread
–
Paulan22 –
2019-05-07
Version 1.8
Love the deal for 50% off first order!
App doesn’t work!!
–
Perth Cloiseter –
2019-05-06
Version 1.6
The apps doesn’t work. 1st, It wouldn’t let me select my preferred store. Then it just closes the apps itself!
5/5!
–
Madz basketball 10000@4$3) –
2019-02-14
Version 1.0
This app is amazing! It helped me a lot! Definitely recommend it!