2026-03-05
Need ID to run a business but never works!!
This thing is hopeless, every time I need to use it I have to delete, reinstall, re-identify!! Sort it out!
Updating
myID - Australian Government
Released: 2019-06-11
© Commonwealth of Australia
±0
#5 in Top Free Apps
+1
#1 in Top Free Apps > Productivity
iPhone Screenshots
Description
myID is the Australian Government’s trusted Digital ID app.
Join millions of Australians nationwide in choosing myID as your trusted way to access government services. Use your myID for a secure and convenient way to prove who you are when accessing government online services. It’s like the 100-point ID check, but on your smart device. No sharing of your physical personal ID documents.
Access a wide range of federal, state and territory government online services with the myID app. One app to verify who you are, taking the hassle out of remembering different usernames and passwords. Once set up, you can enable your device’s biometrics security feature such as fingerprint or face for added security. This is to protect your identity and help prevent other people accessing your information.
Your personal information won’t be shared without your permission – putting you in control. myID is accredited by the Australian Government Digital ID System which strictly controls how your identity data is collected, stored and used.
Your myID is unique to you – don’t share it with others.
For more information, visit www.myID.gov.au
To provide your feedback, visit www.myID.gov.au/feedback
What's New in Version 3.12.0
We’re introducing photo verification using drivers licence to this version. If you hold a Western Australian drivers licence, you can access the feature now – more regions to be added soon.
Bugs fixes and performance improvements to ensure app’s continued reliability.
Find out more and share your feedback at www.myid.gov.au/feedback.
Seller
Name
Australian Taxation Office
Information
Developer
Categories
Version
3.12.0
Size
158 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
1.6 of 5 (4,414 Ratings)
App Store: Customer Reviews
2026-03-04
UPDATE???
I can’t get into my ATo with this who’s gonna compensate for my penalties due????
2026-03-04
Hopeless
Another hopeless attempt from a hopeless government to bring a hopeless approach to security. I can’t login because there is apparently a newer version of the app but when I attempt to update no such newer version exists
2026-03-04
I hate this country
Worst system for verification on the globe.
2026-03-04
Recent experience.
The app used to be super easy to use.
Now I am constantly having log in issues.
Regular warnings that I need to update but no updates are available. The other issue I am experiencing is, it has recently cleared my profile on 2 separate occasions, which is
rather frustrating.
Would really appreciate it, if these issues could be resolved.
2026-03-04
Gggg how do I update!!!!
Fffgf
2026-03-03
Will not allow me to use my current name!
If I could give no stars I would. I have created my id using my drivers licence in my current name but the app automatically selects my birth certificate name and then pushes that name to all the government services which I fought hard to get changed to my current name. This app is the only way I can access my ATO account since they locked it when my TFN was stolen (instead of issuing me a new TFN… wtf, if you believe it is so insecure it must be locked permanently then I have a right to a new one) so I am stuck using this appalling app that dictates which name I use despite using primary IF in my current name. I’ve tried desperately to contact help to resolve but months later I’ve had nothing.
2026-03-03
Another useless government App
They must employ friends for the IT requirements because every government App that I have used is useless!
2026-03-03
Worst app i ever used
I never wrote a review but this app just does not work. It stops letting me get in after 2-3 times i used it, and i had to reset everything after i reinstalled app. And once you set it up you are stuck with it and cannot access any mygov services.
2026-03-02
The worst
This app is a joke. The information to set anything up is overloaded
2026-03-02
Hopeless
If you were trying to run a commercial operation, you would go broke.
2026-03-01
Ridiculous loop
The app tells me it won’t work without an update but there is no update to be seen. So I can’t access my myGov because this stupid app won’t work
2026-02-28
Isaac
It asks for update and when I press update it never update and ask again for update.
2026-02-27
Confusing
Is not good, make simple I’m try to pay but I can’t pay, already made plan I have to pay to day you send me to wrong number
2026-02-26
Useless
Endless loop asking to update until it times out.
At least if I can’t sign in nobody else has a chance. I am not the first review of this type so obviously nobody monitors reviews
2026-02-26
Crashes
Doesn’t work on iOS 26…nice work
2026-02-26
Asks to update but no update available
Unable to use it! The app is not working and asking for an update, however there is no updates available in the app store? 😑
2026-02-26
Update to use but no update available
As per title, unable to use the app without updating but no update is available
2026-02-25
My id
One of the most widely used apps in Australia and they can’t even update. Nearly as unique as the BOM site….
2026-02-25
No update loop
Same issue as others. Update required but no update available so can’t access govt services. I really hope developer reads this urgently and gets it fixed
2026-02-24
Government Scam
Why does this app continue to require more evidence of my identity. Why can’t the government leave me alone!
This app is a tracking scam!
2026-02-24
Ato app sucks
App wont update. Round and round. Trying to do anything with the ATO is always almost impossible and super frustrating. ATO and the Australian government are sooooo bad at communicating. I suppose its so they can keep fining you while letting big business pay no tax.
2026-02-24
Australian government waste
Trying to log in to services in order to run a business, yet there are several updates that are required to use the app but the app wont update, instead send me on an never ending loop.
Some idiot got a promotion because they introduced this app
2026-02-23
New Phone - Oh No
Just get myID all setup and your identity validated, then have to change phone, Start all over again! The validation is non transferable to a new device, so annoying
2026-02-23
Stupid
It says I need to update the app but the app will not update. Useless government service
2026-02-23
Error-strewn
Any button I press while in the app: “error code AUTH0004 you will be logged out.” Quit and log back in? Same thing. Update app? Already up to date. Try again? Same thing. Check help files? Not there. Contact us? Check our website. Seriously? This is the best the Government of Australia can do…?
2026-02-23
Phantom updates
My app continues to tell me to update, although it never needs an update. The app is broken.
2026-02-20
MyID
Doesn’t work? Can’t get to it. Keeps dropping out?
2026-02-19
Won’t update!!!
Worst app ever!!
2026-02-19
On a loop
Keeps feeling me to update then go back to app and does it. Have removed and re added app and still does it.
2026-02-19
Update issues
App requires update which is impossible to complete
2026-02-18
Update the app
Every time I open the app it says it needs to update but through the App Store it cannot
2026-02-18
Painful and frustrating
I need to sort my apprenticeship support and can’t because as the person who left a review before, it needs an update that doesn’t exist.
2026-02-18
Does not work
Needs an update to use, will not update
2026-02-18
Useless app
Trash rubbish app keep stuck on identity my self improve the app so much money with the government can’t even develop a proper app
2026-02-17
App update required and not available
App says I can’t open without updating the app yet no update is available
2026-02-17
Stuck in need to update !!!
I’m stuck in need to update, but there is no update. Can’t get out of this loop
2026-02-17
Worst app ever
Absolutely useless
The app developers need to find a different job because they failed big time here
Every single time I need to use it it wants me to update it
And it doesn’t update
Seriously you need to fix this rubbish app
2026-02-17
Asks to update but there is no update
What kind of developers, testers and project managers are out there? Such a weird issue and everyone facing it yet no seriousness towards resolving it.
2026-02-17
Upset
When try to login keeps saying newer update and won’t let me login and update the app
2026-02-17
Hopeless
I am in the same predicaments as the person before me. Why keep changing things? Why creating more headache for people who doing your work for you. It says update the app but it doesn’t update and goes in circle. Why don’t you test things before hand?
Developer ATO
2026-02-17
Tells me I need the newest update
There is no newer update to download. Now I cannot access at all!
2026-02-16
You can’t update the app
You can’t update the app because it’s on an endless loop of open - update. What a ridiculous situation. Please FIX IT!
2026-02-16
Khalid
Hopeless, failed to access to lodge Activity statement
2026-02-16
WTF!!!!! ZERO STARS.
HOW ARE WE SUPPOSED TO GET INTO ESSENTIAL PLATFORMS WITHOUT AN APP THAT LOGS IN OR UPDATES WHEN IT SAYS IT REQUIRES A FREAKING UPDATE!!?????????
2026-02-15
Apparently I was never born?
It claims the registration number on my original birth certificate is “invalid”. Interesting.
2026-02-13
Update not working
Update not working.
2026-02-13
Useless
What happened to our noble number as part of security?
Why we must go through to this?
This is not even working
This app needs s just a pain and a waste of space in my phone.
Please return the easy sign in with our username only.
Life is difficult already don’t add to it.
2026-02-12
Not user friendly
The app is hopeless do not get it
2026-02-12
WHAT UP DATE!?!?
Can someone sort this out! Seriously! This is a joke!
2026-01-08
Absolute mess
I had no issue with uploading my documents but I can only get Standard Strength, due to not having a passport or a copy of my birth certificate, which means I cannot log into Centrelink Express app and judging by the reviews, I’m not the only one. If you don’t have a passport or your birth cert, you have to basically BUY access to the app by getting them.
**For those who don’t know, Standard ID (license and Medicare card) will get you logged into myGov. If you have linked your Centrelink (or ATO) account(s) to myGov, you can access them through the myGov app, under the “Services” tab. Centrelink functions just as the Express app does, but is slightly difficult to navigate. Hope this helps!**
2026-01-03
Catch 22
I’ve tried everything to get this app to work. Whenever I open it, it says it needs an update. Whenever I click on the only option available (“Update”) it takes me back to the App Store. I have deleted the App from my phone and then downloaded from the App Store. However, when I open it, the same error occurs. I need this app to work to be able to prepare my BAS and super payments. I’ve tried getting support, but to no avail.
2026-01-02
How much has this cost the taxpayer
Spent two hours one day putting all of my ID documents in Got an excellent rating go to use it. I have basic id and none of my documents are in there but you can use it over and over again. I’m not an idiot. I know that I did it correctly as I went back on the same day and checked it. an absolute waste of time and utter rubbish. Oh, and I have to do it all over again, but I won’t be using this app.
2025-12-29
Worst app ever
I’d rate the app 0 stars if I could. It doesn’t work. It says I need to update the app. I updated. Didn’t work. Did a software update on my whole phone. Still didn’t work. Deleted the app and reinstalled it. Still says it needs a software update. You go to the App Store and it says it’s up to date. Go back to app and it won’t let me proceed to use the app because it needs an update. Why does our government treat its working people like this?
2025-12-21
Design
I’ve been using this app for a while and the core features work well, but the interface is starting to feel outdated compared to the rest of the OS. It really needs to be updated with Liquid Glass support.
Right now, the app feels flat and disconnected from the system's modern aesthetic. Adopting Liquid Glass would add that necessary depth and translucency, making the experience much more immersive and visually consistent with other premium apps. Hoping to see this addressed in the next update!
2025-12-08
An Update that Isn’t an Update
This is my only way into accessing ATO and other services, and now I’m caught in a loop of being told I must update the app, being redirected to App Store for the update, only to find myself only with the option to Open the app.
Also, the app has forgotten all my ID on another occasion, forcing my into the joy of re-adding everything to get myself to the required security strength.
In short, it’s a bit buggy…
2025-12-04
Josh
This app is beyond useless, do not sign up to it if you have the choice. I have been unable to access my ATO services for years now as I have been trying to upgrade my security strength through this app to allow me to login with problem after problem that can’t be resolved.
Currently I am trying to verify my passport within the app but as soon as I get to the photo verification section it is stuck on 99.5% “submitting your photo” followed by a “something went wrong” error and logging me out. I have tried logging in and out multiple times, deleting the app and redownloading and nothing is working. Unsure how this government service can be so horrific when a large percentage of the population rely on it for basic services! Absolute joke! Sort it out!
2025-12-01
Identity App hard for dummies
Identity apps are designed to ensure your login credentials are protected. I use this for business and personal and have no problems whatsoever linking to my government accounts. So glad this is available. First time users should watch the instruction video before making negative feedback about the app. Once you know how to use it you will regret your negative review.
2025-11-22
Constantly re entering id’s
This app is either updating, after which requires me re enter all identity documents again, or randomly/ constantly requires me to re enter my identity docs to increase id strength again to access the required department. So when it comes time to use it, guess what, got to re enter my identity docs, passport etc, again, which are safely at home, not in my pocket all the time. incredibly frustrating given that this is the mandated access portal for everything governmental. not reliably useable at all.
2025-11-19
Deleted my profile
I spent significant time creating the highest level identity strength. After the app updated my profile was erased along with my identity profile. I need to go through the hassle of creating another profile in order to use it to log in to myGov. This feels very amateurish and worries me that if the government can’t get this kind of basic stuff right, how can they ensure the security of my online data? Very concerning especially given the amount of state sponsored hacking that goes on.
2025-11-18
Error in this version
Something is wrong with this version.
When I opened the app, it said I had to update it. So I did.
This app, version 3.10, thought my phone was new so I had to answer some questions. When I then tried to use it to log into business services, it wanted me to relink my ABN. And when I tried, it wouldn’t let me.
After back n forth with ATO tech help line, they said the app has created a ‘ghost’ profile on your new phone (not new), and this will only have Basic security strength instead of the Strong it is saying it has.
They told me I had to delete the app, reinstall, and load all my ID info again, and then wait for a while before trying to log in again, so things can reconfigure in the background – to get my Strong ID status again.
Customer service tech spoke to me in rude & condescending tone throughout.
2025-10-16
No Stars. Do better!
The fact that this is a requirement and literally makes everything harder to do is making people not want to do the right thing.
It is supposed to make everything easier and yet a 10 minute job ends up being two to three hours if not taking the entire day because the helpline people make you out to be a simpleton who is clearly stupid when in fact the problem is the app and its glitches.
The mental gymnastics that I have to go through on an almost fortnightly basis is insane!
2025-09-30
Worst app
If I could give this app and this system a 0 I would. Completely unable to log into MyGov using this myID app even though I’ve verified my identity myID to “strong”. Regardless, myGov doesn’t recognise that my identity has been verified to the appropriate security strength to access the ATO and other services. I haven’t been able to log into the ATO for more than a year. Unable to lodge a tax return, check my tax liabilities, nothing. Unsure if this is a joke from our government designed to infuriate the hard working Australians who pay more than their fair share of taxes for a system that won’t even allow them to monitor their taxes? Unbelievable. Australian government do better. Learn from the Scandinavians. I used to live in Denmark and everything was so centralised and so simple. None of this garbage.
2025-09-25
Fails Face verification
I’m trying to strengthen my MyID Identity, yet when I scan my face it fails me I tried 3 times all failed. I didn’t what to risk any more fails, when I use face verification for other apps no issues at all.
Not to mention if someone had epilepsy and did a MyID Identification scan they might go into a seizure with the bright flashing lights and colours it really hurt my eyes and usually bright flashes don’t.
Just loving how I can’t even get into my gov and this was the only resort left yet apparently I’m not even my own person.
2025-09-20
FIRE YOUR SYSTEM DESIGNER
Whoever design this system need to get fired. I already has a myGov acc but I still need to download this app to create another set of ID to access services? There are so many holes in your systems as well as the information from ATO acc not transferred to myGov. So when I try to link them they don’t match. How do you supposed to link or update your ATO if there is no record from the beginnin? What a waste of money on building excessive system and application just to make it more complicated.
2025-09-20
Phantom updates
This hopeless app now requires an update before it can be used. But when I try to update it, it opens the existing version instead. There is no escape from the endless loop, because MyGov won’t work without authentication by MyID. MyID won’t work because it needs an update, but, oh yeah, there’s no update to get.
So we are back at Square 1, before the whole hopeless system was modified: meaning fixed when it didn’t need fixing.
Just think folks: there is a whole bureaucracy behind this ludicrous, frustrating and pointless exercise. It would be funny but it is really like the Great Wall of Porridge: you push against it but all you do is disappear into an amorphous sticky mess. And don’t bother calling: no one has any clue how to fix this.
Maybe I will wait to see if it is fixed sometime: but of course that is all that is possible because there is no escape from the endless loop of instructions to update the app. Which incidentally is the latest version according to the app itself!
Aaarrrgggghhhh!
2025-09-18
Absolutely horrible
Can’t believe this app is being mandated to everyone to be able to access such essential national services such as ATO and Centrelink. Both requires highest security level which only AU citizens can acquire, does this mean the countless tax payers currently on visa are not eligible to use those services any longer? The way this app works with other websites is not very straightforward and no one clearly seems able to give me the instructions to fix many problems i encountered in linking centrelink & ato to MyGov. Poorly designed policy. If it’s secure, i reckon it’s only because no one understands how things work, hence no one uses - then at least, it’s secure. Please roll back and re-launch later after sufficient testing & pilot with Aussie citizens. It’s very immature to launch for EVERYONE who needs to access the essential services. It’s never inclusive not accessible.
2025-09-04
Frustrating Waste of Time
Every time I use this app for my business I have to update it by deleting it and reinstalling it on my phone and add in all my identity documents again!! After spending hours on the phone trying to correct this problem it is still doing the same thing! Totally frustrating and an intruder to my privacy! Life on the business portal was so much easier before! What a ridiculous waste of tax payers money!
2025-07-25
I am so dissatisfied
Very disappointed with the experience. What do you mean you don’t accept change of name certificate from QLD ? Like what am I supposed to do to verify my name change? Out of two options you have given me - change of name certificate and marriage certificate - only document that proves my name change is my change of name certificate registered in QLD . And you cannot accept that! On top of that ! Your team cannot help me rectify this issue .. it should not be this hard if you want it to be the way to go for my ID. It’s delaying other things for me. Unnecessary stuff - I have all the right documents it’s just not good enough to please an app that was designed to fail.
2025-07-22
Always down, never connected and NEVER WORKS
Whoever invented this needs to be “taken care of” because it is BEYOND USELESS, like everything else relating to the Australian Government. The Australian Government has to always make everything that should be straightforward and easy become completely frustrating and complex in order to substantiate themselves. Maybe stop getting your diversity hires to make it so difficult for those of us who are actually looking for work to be able to access it so that we can actually get the jobs that we apply for rather than the diversity hires that clearly do not want to be there and always sound unprofessional, rude, half asleep and barely speak English. Stop performing maintenance when people need to access the sites, how painful can you get?
Useless app, yet another FAILURE, similar to the NDIS. Absolutely useless.
2025-07-21
Problems if you’re trans
So like all things Aussie government this is very unreliable. On top of that if you’re transgender it’s highly likely you won’t be able to verify your photo because the app can’t match your face.
I’m a trans guy and unfortunately my passport pic was taken pre transition. I now have a beard and HRT slightly altered my face so of course my current face is apparently ‘not my face’
Thanks Australia for adding yet another difficulty to being a trans guy in this country.
2025-06-20
Leave it to the Australian government to make things worse.
Honestly not surprising, they change the app it then logs me out and now I can’t log back in. due to some moron who obviously got a diploma and decided to change what wasn’t broken. Not surprising really considering the Australian government screws everything up worse than it already is, if you don’t believe me, try being under DVA where now because of them changing legislation, I have to wait months, for organizations like AVHS to update there data base due to an idiot desk jockey. I am tired of idiots with degrees thinking they know better. None of you morons in government know how the real world works. If it ain’t broke don’t fix it.
2025-06-04
Time wasting rubbish app
I hate this app with passion. You muppets have now required business folk to use this to login to business online services- we have no time to mess around with this rubbish! Everything is wiped when the app is removed & despite pouring HOURS into painstakingly wretched verification process (many of which dont work with no feedback as to why) none of it holds. Your verifications get wiped if you need to reinstall the app. Your bill for wasting my precious time is in the mail
2025-05-01
The Useless App on Earth
Needs All month to just upload your documents after 1 month ask you to upload your Passport and citizenship again and again each time upload in 5/6 different places plus you can’t even upload them, the website doesn’t work most of the time you can’t even log in, the world going through to brightness and Australia 🇦🇺 backwards to the dark time is gold when you lost it can’t get it back, that’s fine for the first time if you ask to upload your documents 5/6 times in 5/6 different places but after is waste of time and better to improve the app and improve the questions
2025-04-27
Unusable-Not fit for purpose
Impossible. I have wasted 4 days fading around trying to oblige the requirements to access my own ATO account. Ended up having to pay my accountant to update my details.
Can’t be used for more than 1 user on the same device-despite the claims. It would seem impossible to get the required access level to perform basic admin on my own accounts. Insists I reset account every single time. I give up. Very poorly designed user interface.
Punish & obstruct the end user, seems to be the main purpose. I will now have to waste an entire day & half a tank of petrol to travel in person to the closest $*#&@office, take a ticket wait for god knows how long in a crowded, understaffed waiting room of the damned.
2025-04-14
Must be one of the worst apps ever
Putting aside that the Australian Government forces people to own a smartphone or tablet – whether they can afford it or not – just to access some government sites, this app is a shocker.
So, now the app on my iPhone 12 Pro says it needs to be updated and won’t allow any actions unless you try to update. BUT, the App Store only shows the “Open” option … NO “Update” option.
If the iphone were my only device, I’d not be able to complete important tax reports online.
Setting the app up on a second device, if you’re lucky enough to be able to afford one, means going through all the security checks again, wasting more of the “customer’s” time.
This app, and the government’s forcing people to use a ‘smart’ device rather than just have login via a browser on your computer is a serious impost on people’s time and money.
Even worse that the app has to be one of the worst bits of programming ever.
It’s a disgrace.
2025-04-14
Where is the option to give this no stars?
Oh, please take the opportunity to use this useless app, which trashes your identity, cannot be updated, denies that you exist and is bulletproof proof against complaints. And of course, you can’t complain, because the phone in system either keeps you on line without answering or gives you lies and deceptions about what is happening, advice about how to do nothing effective to fix it, or complains that you shouldn’t be so unhappy. I have had the same email and password for years, no problems until some bureaucrat (who no doubt gets a regular salary) decided that a system that works should be changed to one that doesn’t. If it was funny you could laugh, but if you’re desperate, that’s just too bad. And don’t try to delete the app and start again, because it recognises you and blocks you out. Machiavellian.
2025-04-02
App Doesn’t Work
I signed up last year and it was working. Last week I needed to access a government service, when I clicked on the app, it said that the app needs updating. I clicked on update, then open, and the app just took me back to the link saying it needs updating. I called myid last week. The first person I spoke to said ‘this is a known issue with some iPhones. We are unable to fix it.’ I have a current model iphone which works well on all other apps. I called again. The person on the phone had me on the phone for 38 mins. We tried a few things that did not work. He then ‘escalated the case’. I was told I would receive a callback by Monday. Today is Wednesday. I need to access this service. I am an Australian citizen who pays taxes for apps like this that don’t work. Not good enough.
2025-03-28
How to Sign in to myGov (Formerly suffered user Review)
1. Download your myID app (this works as an authentication app for myGoV)
Make sure “MyID identity strength” is Strong by uploading your PASSPORT and DRIVERS LICENCE and your FACE ID (by using in-app-camera). Now you are ready to use it for myGov.
2. Download myGov app
Register, by entering your email and creating a password. That’s where it gets complicated, you’ll need to follow the steps down below;
Choose Sign in with “Digital ID”, click “Select myID”, enter your registered email address, this will generate a 4 digit number,
3. Open MyID app, a box will appear, enter that 4 digit number, then go back to your MyGov app, sign in page will appear, enter your email and password and you are signed in.
Gave “5 stars” for everyone to see the Review, so you know how it’s done now.
2025-02-27
Why has my ID strength changed?
When I logged in to myID recently, my ID strength had changed from “Strong” to “Basic”. I am puzzled as to why it changed: the last time I checked, I am still the same person I was a few months ago.
I was able to get my ID strength to “Standard” OK. To get to “Strong” I need a passport that is no more than 3 years expired. Why should I go to the trouble and expense of getting a new passport (which I might never need to use as a passport) to get my ID strength to “Strong”?
There really needs to be a way to get to “Strong” ID strength that does not need a passport. This is particularly the case because just a few months ago my ID strength was “Strong”.
2025-02-26
Loving the government!
I love our socialist government, I wish they would accelerate further towards the surveillance dystopia that is so good for us. I think it’s great that they start these initiatives with company owners that get little public sympathy, then slam it out to the public. If I could ask for one feature, I would like it to keep the camera on while I have the app open so the government can watch me.🤞
2025-02-19
Nice ID apps ! 👍
It just took me 15 minutes, from install Apps to setup and enter my personal details. No idea why so many negative comments but for me it was so simply and easy to setup !
Only link MyGov to MyID was bit confusing, received the four digits pin, then what it means “ come back again “ ? Logout and login back to MyGov apps or what ? ? Need help.
PLEASE make it easy to link up together with just one question at the end of setup “ Would you like to link MyID to MyGov ? “ If press Yes then automatically link up together.
Question : Now I have this myID, So Do I need to install Ssrvice Victoria ?
Thank you 😀👍
2025-02-11
The rage I feel !!!
If you are going to force us to use this app to run our businesses then at LEAST make it usable ….. I have again been told the app needs to update but again has no update functionality so you have to delete it and enter all your personal details again. I am so happy about providing all my personal details again given the governments track record of keeping these details secure. The app is a joke the team who have created the app are a joke the whole thing is mind boggling - tax payers money out to good use again !!!!!!
2025-02-06
Difficult to use
I set up my account. Went back a few days later snd message stated I needed to update the ap,bwhuch I tried to do. Just kept going in circles from my ID to the ap store. Rang customer service who advised me to delete the ap and fill in all my details again. Did this and looked fine. Went to go back in a few hours later and the same message stating I needed to update the ap. I can’t update it anywhere! Keeps circling around again.
2025-02-04
Terrible App, Terrible Backend
The app makes you set up your account all over again if you are logged out. Why bother forcing you to set an account password is a mystery.
The system also somehow managed to flip my first and last names, so NONE of my ID documents will verify.
To change your name in the app, you have to verify back to the same identity strength as previously held. So I have to verify my identity to correct their glitch (impossible). Called the support line, their solution is to delete all traces of the account so I can start from scratch. They can see my name, I could answer all their verification questions, but they can’t just fix the problem then and there.
Sure, take 14 calendar days to delete the account, not like businesses have deadlines for tax obligations or anything.
2025-02-02
App update required yet no way to update
Everytime! Click on the update button & it takes you to App Store & just has option to open. To use it to log into MyGov or ATO online business service, the only option is to delete & reinstall, which means I have to go through the document validation process again! This is every time I try to use it! It’s getting very frustrating.
Can’t the IT people get their act together to fix this useless app???
2025-01-19
User_Experience = NULL;
As a software developer, I’d like to express my disgust with Centrelink and the contractor behind this app.
My thoughts, based on public sector experience, are as follows:
The contractor (developing this app) is aware that Centrelink (unlike the contractor’s other, corporate clients) doesn’t risk loosing dissatisfied users to a competitor, because there’s no-one offering an alternative to Centrelink’s services. As such, they put marginal effort into satisfying users (making this app functional or easy to use).
Centrelink is likely satisfied with this state of affairs, because the more accessible the app is, the more money they have to shell out in support payments.
The reason Centrelink uses a contracted agency for this is because Government employees (public servants) are expected to adhere to certain ethical standards.
So, by picking a shady contractor and just “handing over the money”, they have plausible deniability.
Thanks to privatisation, this is a pattern I have seen repeated across the entire public sector.
2025-01-14
What’s the point
As a kiwi living in Aus, this app and system is just a big waste of time. The only way I can achieve a strong identity profile with myID is if I have an Australian passport. Why is that the only other option? When I’ve verified my NZ passport. Doesn’t make sense, I also feel for other foreigners trying to link services. And also just any Aussie who doesn’t have a passport yet. This forces you to call the helpline, which a billion other people are using at the same time. To avoid that you’d think they’d make the online process easier but no.
2025-01-14
Unable to use as Update is Available but an Update is not available
I have attempted to use this app and when opening it I am advised that an update is available and must be installed. After clicking the Update button I am taken back to the App Store where no update is available. I am therefore unable to use this app.
Update: rang the myID Customer Service and the friendly person who took my call advised me to close the app, disable WiFi and open the app again using mobile data and this worked. Hopefully this will help others who experience the same problem.
2025-01-03
Nightmare
This app asked for an upgrade after about 2 weeks of not working.
Could not phone support over Christmas shutdown. I got through today and was told to delete the old frozen app and reinstall it from scratch with new identity documents.
Oh, and to Callback on Monday because they were going home during my call. I will also almost certainly have problems. I need to call them back on Monday.
I can’t understand why I have secure banking and no problems Every once or twice a year I go through hours of pain, grief and calls just so I can lodge my BAS.
This is the worst piece of software written by the largest government department in Australia and it’s a total mess. No accountability or responsibility taken by anyone.
If I could rate zero then I would .
2025-01-03
Waste of my time
Have not been able to log in to this app for months.. as a business owner this is not good enough.
I am fined if I don’t pay my BAS on time but can’t log in even though I try. The time I have wasted to no avail will never be repaid.. Required to update and get stuck in a ridiculous loop even though on the latest version. Clearly I’m not the only one experiencing this. Good to see our tax money is wasted on pathetic waste of time that rarely works. Can’t speak to a human to resolve the issue either. I don’t have time for this!
2024-12-19
Enhanced Security - A great Feature
I did stumble with the new app and after several try’s kept getting a very cryptic error message. I went on the myID website and discovered that the error message alluded to the inability to log in on a wifi network - log in was possible only on mobile data.
Anyway, I reinstalled myID with no fuss at all and I am really happy with this new security feature.
Thank you !
2024-12-17
Awful, and right before Christmas?!!!
Awful app. Is basically pointless, but myGov is absolutely no longer. And because only 2/ 3 merits of identity wont give you enough approval to link the centrelink app, you are left unable to enter the centrelink link., spent 2 entire hours trying to add birth certificate reg number to which no matter what instructions said, my details were denied.. like seriously MyID/myGov you set this up so you don’t have a bombarded number of people visiting each day, but with small errors like this on the app.. right before Christmas?? What are you guys doing? Really awful. I had to call up to my fortnightly report earnings, was in tears dreading the inability to access this option on the app all because my birth certificate would not register. Dreadful. Poorly designed to create anxiety amongst users. And no choice but to use only the app.
2024-12-12
It has potential
Great that there is an official app that we can use to verify our identity online.
What doesn’t make sense is that if the information provided is verified by the government, why on earth can’t this be used as a legitimate form of ID in real life? For all the people who don’t have a drivers license, this would be a great way to verify age - and at a national level at that!
2024-11-27
What a terrible app
1. Forgot my password once and had to re-create my account from scratch. No forgotten password link in sight 🤷♂️. 2. Have gotten two text messages about someone accessing my account and to change my password (which I did). However I did notice that I have two-factor authentication switched on, so uhhhm, how is someone able to log in to my account even if they had my password? 🤦♂️ On the plus side it does actually work as long as you make sure you remember your password or write it down somewhere I guess. Can’t say I’ve got high confidence in data privacy given point #2 above.
2024-11-25
Just a waste of taxpayer money
Why can’t these mugs do anything properly? After years of issues with the old system (which I eventually managed to use), they update it to a new, equally useless system….now my face isn’t recognised as my face, and apparently doesn’t match my passport. Also, I can’t access my company info to pay my BAS, as it says I haven’t registered my ABN number (which I have, I’ve been training for years), and when I try to link it by clicking the button, I’m told I don’t have permission……ridiculous
2024-11-23
Identity strength has reverted back to basic.
I had previously (in 2022) provided comprehensive identity information under the old MyGov Id App allowing full access to all services. Since upgrading to this new app, my identity strength has defaulted back to basic meaning I cannot access key government services. Now not only do I have to waste my time going through the cumbersome process of reproving my identity but I now have to incur unnecessary expense renewing my passport as it has expired ( Expiry has now exceeded the 3 year grace period). I will have to give this app a miss.
2024-11-22
Typical new app but doesn’t work!
I went to do my BAS last week but it asked me to update the app, no problem but even after it has been updated to the new app it won’t open keeps telling me to download new app, I click it again and it just goes around in circles and tells me there is a new app to download! I tried calling the ATO to speak to a real human, surprise surprise they are experiencing a high volume of calls and can not assist at this time. Well I can not give them money at this time if their own system doesn’t work!
2024-11-21
What a joke
This app is useless. I cannot open my mygov account unless I go through this app which put me through the ringer. It kept coming up with error messages while I tried to verify my ID.
Finally got through to myGov and once I logged out and tried to get back in, myID now comes up with an error to say that my app needs to be updated. I have updated the app but still cannot open it to get into myGov. Super frustrating and a ridiculous way to make people use this so called improved system.
2024-11-13
As per above review but NO stars from me
What a frustrating and ridiculous ‘improvement’ this is. As soon as I enter my passport details I get an error message saying this document has already been verified and I am back to square one, meaning I have to remove the app from my device and start again. I have had the same personal email address for over 20 years so this makes zero sense. I have also been doing my taxes through myGov for years without issue. The last version was super easy to use! Typical government, wasting money and effort ‘fixing’ something that isn’t broken.
I rang the 1300 number for help. Totally useless.
I am required to use this stupid app to revalidate my security clearance so it is essentially affecting my ability to work. Someone should be sacked over this debacle.
Funnily enough the nicknames ‘unimpressed’ and ‘not amused’ are already taken hahaha what a joke