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Description

Welcome to MyMacca’s. Get more of what you love, order and pay through the MyMacca’s app to earn points and redeem rewards.
MYMACCA’S REWARDS
Get rewarded for every order. Get 100 points for every dollar you spend, and use them to redeem rewards. More points = more rewards.
ORDER. EARN. ENJOY
Earn points automatically when you order & pay on the app.
Otherwise, just order as normal at the Drive Thru, Front Counter or Kiosk, and be sure to tell us your MyMacca’s Rewards Code to earn points on your order.
EXCLUSIVE DEALS & BONUSES
The MyMacca’s app is packed with exclusive deals and bonuses.
Unlock bonus points to get rewarded even faster!
Get exclusive weekly deals tailored just for you!
Register your birthday month with us & we’ll send you a special surprise to help celebrate.
All offers & discounts have Terms & Conditions. See in-app for details
FAST. EASY. SECURE
Order your way via Drive Thru, Kiosk, Front Counter & McDelivery.
Kick back and dine in with Table Service.
Check your points balance, rewards & deals.
See your recent orders & save your favourites for faster ordering.
We’ll secure your preferred payment method for fast app checkout and email you the order receipt.

What's New in Version 8.8.0

New update includes bug fixes and performance enhancements.

Seller

Name

McDonald's Australia Limited

Information

Categories

Version

8.8.0

Size

269.5 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, French, German, Spanish

App Store: Customer Ratings

All Versions

 4.3 (62,050 Ratings)

App Store: Customer Reviews

Can’t create account

 – 
YeahThatsMad
 – 
2024-03-27
Version 8.8.0
For a multi-million dollar company, you’d think they’d have a working app. Go to create an account, account already exists, go to reset the password, “sorry, this email does not match any accounts”
Get it together

Review on recent update

 – 
Lissy74
 – 
2024-03-27
Version 8.8.0
I am a bit put out by the most recent update on the app.
So this review and 1 start is solely for that.
I buy a coffee almost every day. I used to scan and then get my 6th coffee free. Then it changed to points on the Maccas app. I was fine with this.
When I reached 2500 points I would get a coffee of my choice free. I always buy large and I would get my large free.
Now in the new update the 2500 points is for a small or medium coffee and a large is now 5000 points.
That’s total B S !!
I am very annoyed, and I will get my coffee when I get to work from now on. Not good customer service for loyal customers I’m afraid.

Terrible App

 – 
playforfun99
 – 
2024-03-26
Version 8.8.0
Cannot login to claim my prizes and extra tickets. Should be better…

Auto order

 – 
Scuba ronan
 – 
2024-03-26
Version 8.8.0
Every time I open the app it automatically places an order. Whatever my order was last time will automatically be ordered and it say go to McDonald’s.

So slow

 – 
NuttyGoodness
 – 
2024-03-26
Version 8.8.0
Very slow, doesn’t need my location but ensures me they do for deals. Unnecessary clicks and stutters like crazy.

Feedback

 – 
Mary Lenore
 – 
2024-03-25
Version 8.8.0
You send me these emails to know why I am not frequenting your stores much. Well you do not make your ordering system user friendly for older customers it seems everything is about how fast you can push your orders out. It doesn’t matter if the coffee is the wrong strength, incorrect temperature, lacking in sugar and when the food order is “incorrect” to get it rectified the staff (and there are even fewer of them now) who are so busy pushing the next customer through that you wait even longer. Your service is not what it used to be and when you started using the app instead of the card punch - if you bought 4 coffees it was added to your card but now only 1 counts no matter how many you buy….
I don’t know why your staff should have to leave the store to deliver to cars waiting for their order so others can pick their orders up. I can’t see that being very safe at all.

I’m sure it could be worse, but I don’t know how.

 – 
d.iego
 – 
2024-03-24
Version 8.8.0
Horribly slow, unresponsive. You’ll spend most of the time watching the fries fly up, and down, in their packet.

Goodluck playing any of the promotions or games

 – 
RonMon76
 – 
2024-03-24
Version 8.8.0
Constantly bugs out. I can’t redeem or activate any prizes on the promotions. Updated and reinstalled twice

Bad

 – 
you dont want to see it
 – 
2024-03-24
Version 8.8.0
Email is not connecting with an app why pay the site designers they are has no logic and they not read feedback

Extended Breakfast is unavailable for McDelivery.

 – 
marsm0r4l35
 – 
2024-03-24
Version 8.8.0
And there is really no good reason for it. Heaven forbid I want to eat a McMuffin in the comfort of my own home, I actually get it!

Keeps kicking me out of the app

 – 
Cooper Lafontaine
 – 
2024-03-23
Version 8.8.0
The MyMacca’s app is good by when I go and redeem my 12 digit code. It keeps kicking me out of the app. Please fix this bug soon.

Maccas

 – 
😚😇😚
 – 
2024-03-23
Version 8.8.0
🔥🥵🥵😘😂🐰🥵😘🥵🐰😂❤️‍🔥🫶🐰😂🐰🐰👍💄

Bad

 – 
Oudood
 – 
2024-03-22
Version 8.8.0
Worst app of my life 😡🤬very disappointing

RUBBISH App

 – 
pilkn
 – 
2024-03-22
Version 8.8.0
Tried to use at a store they wouldn’t let me,just another way to get your details out there 👎

Broken

 – 
Mulcibor
 – 
2024-03-22
Version 8.8.0
Can't even loginwith this magic email thing.

Don’t recommend using the app

 – 
Josh123456789000
 – 
2024-03-21
Version 8.8.0
An item was missing and there is no way to report this and have it sorted through the app. Items are missing around 50% of the time and rather than take responsibility they’ve created an app with no communication or reporting method.

Badly optimised app and removed deals

 – 
Badly done
 – 
2024-03-20
Version 8.7.7
Sometimes an old order gets stuck on the app so when you order again, the app gets itself stuck in a loop.
They’ve also straight up removed the apple pie from the 2500 pts reward

Where’s the full menu?

 – 
Mjmcorp1
 – 
2024-03-20
Version 8.7.7
I downloaded and deleted this app awhile ago. I just downloaded it again today and was reminded why I deleted it before. Put the full menu on the app🙄 Deleting this app AGAIN.

Completely broken

 – 
Chris groen
 – 
2024-03-20
Version 8.7.7
Spent 15 mins waiting for app to install and it didn’t even work then..
Walking away. You’ve lost my trade.

A bit rough

 – 
Mike l’Pirate
 – 
2024-03-19
Version 8.7.7
Re logging in process is painful.
Current fries promotion freezes on the splash screen

So many bugs

 – 
Bobbyxie
 – 
2024-03-19
Version 8.7.7
Can just fix them before putting it into the App Store? So freaking annoying

Greed

 – 
MCD712
 – 
2024-03-18
Version 8.7.7
McDonald’s have upped the points required for a large coffee to not an extra 50 points or 100 but Double. You need 5000 points now not 2500 for a free coffee.
That’s just greed.
In a cost of living crisis, those who stayed loyal to your business get a price increase as a reward for their support.
You’ll never see me again.
I already spent enough daily there on coffee and I was satisfied of the 2500 points for the free one
Doubling the points requirement shows you don’t care about your customers you only care about profit.
Goodbye

You are not slick

 – 
Adreto11
 – 
2024-03-17
Version 8.7.7
They stopped giving out deals on the app.
You used to get great deals multiple times a week now it’s the 8.95 chicken and cheeseburger or literally like spend 40 dollars and get 20% off.
You guys are NOT slick getting rid of the deals that are not complete scams.

blah

 – 
angelmon12biebs
 – 
2024-03-16
Version 8.7.7
for a million billion dollar company, this app is $hit!!! so many bugs. i’m ALWAYS stuck in order mode even after i have done it and days later it’s still there. i have to uninstall it so it can reset

Rewards lower - scum

 – 
ANGRY MONSTER FOR DAYS GURLFRA
 – 
2024-03-15
Version 8.7.7
Reducing the 2500 for only Sml/Med coffee is such a scummy move!!!

Boycott

 – 
Emklat
 – 
2024-03-13
Deleting the app and my account & boycotting Mcdonalds for feeding IDF soldiers as they torture & massacre Palestinians

Families - No genuine feedback responses

 – 
joshuARGH!
 – 
2024-03-13
Version 8.7.7
They don’t have family meals in the app on purpose. It’s deliberate and intentional. They don’t want you to get value, they want you to spend more. You can ask at drive thru or in store for family meals. Not In app, it’s 1000% deliberate. Also it’s nice to rate orders and give feedback but it’s all meaningless when no action is ever taken.

Update suxk

 – 
Furknbalci
 – 
2024-03-12
Version 8.6.7
After last update app is broken. Too slow having problems with ordering. Shut down by itself. Bad af

Billion dollar company scamming people

 – 
Bagle guy
 – 
2024-03-12
Version 8.7.5
actually terrible. No excuse for a company so large

Bonus points offers not available on the app

 – 
hhggfdsww
 – 
2024-03-11
Version 8.7.4
Bonus points offers not available on the app anymore. The bonus point section of the app doesn't load so there is no point using the my Maccas app anymore.

Too many logins

 – 
Rohan Rumble
 – 
2024-03-10
Version 5.6.1
App doesn’t keep you logged in - as an infrequent user it’s a nuisance to keep logging in 👎
JUST LEAVE MY LOGIN ACTIVE ON THE SAME DEVICE

Why do you need my precise location?

 – 
Jdz015
 – 
2024-03-09
Version 8.7.6
I like ordering on the app but will stop doing it if I can’t without sharing my precise location you don’t need it, I share the code when I arrive, I can even give a time estimate if that helps. You don’t need to know where I live and track me while I drive to you, it’s an invasion of privacy.

Staff need training

 – 
djdhvsjvs
 – 
2024-03-09
Second time this had happened. I went through the drive through and some how the staff messed up the order total and overcharged me.
How I can be charged more than the order I have submitted from the app is odd.
The staff didn’t know what to do & just gave me cash for the difference

‘I apt’

 – 
ADABROAD
 – 
2024-03-09
Of all the apps I have and that I use, this one constantly fails, tried to fix it, lost a large number of points, not it won’t work with payments.

Most Unstable App

 – 
OzNevil
 – 
2024-03-05
This has to be the most unstable app on the App Store, seriously

Cannot log in when needed

 – 
Chipmunkky
 – 
2024-03-05
Cannot log in without hassle.. I end up not buying my meals with the app, and losing point because I cannot log in. Have been trying for days now, no password reset received yet.

Useless app for such a big compnay

 – 
Robgcaus89
 – 
2024-03-04
Blank app, just keep logging in a blank screen.

Apps as bad as the food.

 – 
GeorgeOrwellWasHere
 – 
2024-03-04
We’re slowly dying and nobody cares.

No support

 – 
3p51l0n
 – 
2024-03-03
If they miss an item from your order there is no way to report this through their app. They off-load you to their 3rd party partner and you have to create an account with them before you can report any problems with your order.
I contacted their feedback channel and they said they couldn’t address the issue and the only way to have McDonalds address the error is to call the store. Like we’re in the dark ages.

Can’t log in

 – 
Roseet
 – 
2024-03-02
Sends around in a constant loop. Super glitchy and dysfunctional

Skibidi ohio

 – 
joe ate my cousin in montana
 – 
2024-03-02
I can take it anymore please kill me from this living existence

Can’t order ahead

 – 
Chrislm099
 – 
2024-03-01
This app is ridiculous. What is the point of pre-ordering if you need to be at the restaurant for them to start making it??? Makes no sense at all and makes the app redundant.

Can’t use overseas

 – 
zdc01
 – 
2024-03-01
The app doesn’t work in Singapore and apparently I’m in the wrong region to download the Singapore app?? Why not just have one app?

Not trustworthy

 – 
Shamalama223
 – 
2024-02-28
Overcharged me by 15$ when i ordered a deal. Said the only way to refund is to go in to the store (which is very far from me). I do not trust this app.

Concerning privacy issues

 – 
Emilyolivia1234
 – 
2024-02-27
App continues to access my location for > an hour after using, even if I’ve already picked up my order.

Just keeps getting worse

 – 
Banksalicious
 – 
2024-02-26
The app works, however the blatant disregard for user privacy is unforgivable. There is absolutely no reason why the app should require location to order or to collect. I should be able to choose where and when I collect the order. The fact that the main use of the app (ie ordering food) is deliberately disabled unless you provide your location is not only abhorrent, but is a direct violation of the App Store guidelines (specifically 5.1.1(iv) of the guidelines - forcing a user to consent to unnecessary data access) The app should be removed until it complies with the rules that everyone else is forced to follow
On top of that, the web-based app has to reload itself several times every time it opens, so you get this horrible experience of things flashing and moving, then reloading and starting again. Multiple times.
It’s clear McDonalds are just riding on the back of people wanting to save money on their overpriced garbage and have interest in having even the basic functionality work correctly.
This app is absolute garbage and should be booted from the App Store

Doesn’t work.

 – 
Sup in the hood
 – 
2024-02-25
Location services don’t work, so the app doesn’t work. Deleted.

The worst way to order delivery Maccas

 – 
Olllywoo
 – 
2024-02-25
Made an order, was missing an item and part of it was cold. Mistakes happen. Tried to complain, thinking it would be rectified. There is no direct way to feedback I could find in the app. E-mailed through the address the app points you to. Got an email back the next day telling me to call a number. Would’ve been much better using another service to order maccas, if I’d had the same issue they would’ve dealt with it immediately.

Can’t even log in.

 – 
gryghujrryh
 – 
2024-02-25
Make it simple. Email and password. Some ppl don’t link emails to phones , eg my child’s phone

Is this app working?

 – 
paul t s
 – 
2024-02-25
Loaded this app and removed it several times. The app would go into a loop after logging in and clicking continue. Several versions later, the same problem remains.

Removing customisation options so we have to pay more for the same thing

 – 
;)313123 c@k3
 – 
2023-11-13
Recently the Maccas app has removed the option to customise and add syrups to an iced latte. This is so they can charge you more for a “flavoured” iced latte or the extortionate price of a “deluxe iced coffee” which is again the same thing but adding almost $3 more for some whipped cream. The difference between getting an iced latte with syrup added vs a “flavoured” iced latte is about 30 cents which is much but considering they’re the exact same thing, it’s beyond a joke. And if you’re going to stop letting us add syrups to our iced latte you could at the very least allow us to choose a flavoured or deluxe iced coffee as part of our free coffee reward. Money hungry pigs have raised their prices more than enough yet still trying to find ways to screw their customers out of more money by removing very reasonable customisation options through the entire app. Bring back the syrups in an iced latte or at the very least stop charging extra money for something that literally doesn’t cost that much. You already charge 80 cents for syrups, making them cost $1.20 in a “brand new beverage, is pure corporate greed and you should be ashamed

Good but needs improvement

 – 
mickiskye
 – 
2023-09-07
I love the deals you get every week, and it’s so easy to use. Really, really don’t like how the points expire all the time. I had 2000 expiring so I used them, only to get the same message the next month. Not cool.
The absolutely maddening thing is the forced pop ups. Every single time I open the app it pesters me about Monopoly. Yes, thank you, you’ve told me 20 times I don’t need to see it and have to close the pop up every time. You will advertise it all over the store, and we’ll see the little tickets so there’s no need to have a demanding pop up. Otherwise it’s a good app. I like that it stays logged in unlike their competitor that logs you out constantly.

Too many issues now

 – 
lauren_alana
 – 
2023-07-21
This app was great, super convenient until recently when it logged me out for no reason. I tried to log back in and it wanted to send a login link to my email - which I don’t have access to anymore. I had previously enquired about updating my email address and was basically told “nope we just don’t do that, you have to make a new account”. Why couldn’t I have the option to use my password instead of this link I can’t access? Lost 6000 points. So I created a new account and now it logs me out all the time and I can hardly ever log in, error message always saying there is issues on their end and to try again later or restart the app. I’ve tried that and it never makes a difference. Very very disappointed when this app used to be something so convenient to order a coffee and pay ahead of time through the app while earning points. But now I’m not even able to log in and can’t earn those points so why should I bother?

Stealing money on purpose. No support phone or email.

 – 
privacywarning
 – 
2023-07-12
If i can do negative stars its will tell how worse they are. First minor problem is trying double charge customer by told customers to pay 1 more time at store by rude unprofessional untrained managers. Last order is trying swap my order from 1 item into big order I made last time and automatically charged.
The main thing you should stop using app is those unprofessional untrained manager is rude and dont care customer dont provide help and said buy through app sort by app. But you will only wasted your time to try contact them through app because never got a response but those (4 legs) will automatically said will contact you in 2 business days. Get a healthy burger and support local Australia business, big companies only do profits.
I think they do bug for this app on purpose of stealing money if every got the same go straight to ACCC and consumer protection.
The main things is they protect their franchise by trying ignore customers complaint even they give old food and drink with melt ice you cant ask for refund.
The service manager of McDonald’s is rude and unprofessional because you cant make feedback or complaint them to headquarters.

Worst delivery experience possible.

 – 
Niglet Hoist
 – 
2023-07-10
Some major issues with McDelivery.
1. The GPS for my address is completely wrong, it selects the next block over, which means the drivers get lost and take a very long time to figure out where I live.
2. Even though the delivery is through Doordash, you do not have the option to “drop a pin” on your correct address, like you can on the Doordash app. This would solve the first issue.
3. You can’t choose which McDonalds restaurant your food is delivered from. For some reason, it automatically chooses restaurants that are further away from my house, leading to delivery times of 30+ minutes, instead of 3-5 minutes if it selected the nearest restaurant to me
4. The entire reason I used the app to place my order for delivery was to redeem my rewards points. However, when I cancelled the order due to the other reasons listed above, I was refunded my money but I did not get any of my rewards points back. This was over $200 I’d spent in restaurant to accrue these points, and now they’re all gone. Support said there’s nothing they can do.
For such a massive corporation like McDonalds, I don’t understand why you have a watered-down doordash interface that leads to major issues.
I strongly advise to never, ever use this app for delivery service.

App keeps crashing

 – 
alicialovesjon
 – 
2023-06-20
I’ve been using the app for many years, and have over 20,000 points, but for the last two months every single time I open the app, I get an error message at the top saying “you are currently experiencing connectivity issues, some features in the app may not work as expected” and then when I try to go to any other page, the app crashes and closes automatically!! This is beyond frustrating.
The staff at the stores are unable to help and say that they can’t get my codes through my phone number, which most other restaurants are able to do, so why does McDonald’s not allow that?!
Please do an update to fix this issue.
I have tried deleting the app from my phone and opening it from the App Store, but the same thing keeps happening.

Privacy abuse - Location Tracking

 – 
raiden337
 – 
2023-06-18
MyMacca’s is a regular on my iPhones location reporting alert, basically when you open the app it begins tracking your location, order and go pickup your order all goes smoothly as the app is very well designed in that regards. However long after your order, let’s say an hour later when you look at your phone it’s still warning you of real-time preside location tracking as the app doesn’t stop tracking you actively after the order. You have to force close the app to stop it else it’ll just keep tracking your endlessly, I can’t imagine how much extra data this gives McDonalds and it’s a real problem, I’ve learned to force close the app after I pickup but I shouldn’t have to do that.

Ridiculously bad app update with ridiculous extra login requirement

 – 
KristosEvans
 – 
2023-05-23
The present app is beyond unusable. I cannot login most of the time, as the app display screen is now severely misaligned with where you can actually touch it. The ‘continue using email’ function is actually below the bottom of my iPhone. Whilst I see the option on the screen, pressing it does not work. With the other options, you have to guess where you need to touch ‘continue using Facebook’ or ‘continue using Gmail’ as they are also greatly misaligned.
Requiring you to check your email to sign in every time is incredibly stupid as well. We have all forgotten a password on occasion, but ‘forgot password’ exists for a reason.
Even if the app worked, and it doesn’t, the new login requirement makes it more time-consuming.

App changes pickup store without enough notice

 – 
Niche004
 – 
2023-05-12
It’s really frustrating that after selecting a store and placing my order, the app changes the store without me knowing. It then goes to the select take away/in store screen, and then finally that the order is placed. I only realise after that the order has changed to another store and there’s no option for me to cancel it. This has happened to me twice - once I ordered for McDonald’s Wynyard Station, but the order changed to the nearby McDonald’s QVB, and the second time I ordered for McDonald’s QVB, but the order changed to the nearby McDonald’s Westfield Sydney City as I was walking to the stores. This was so frustrating both times as I was not able to go to the changed store. There needs to be a clear button to advise that the store is being changed and an option to cancel immediately.

New login system is worse. Way worse

 – 
GlenCodes
 – 
2023-04-26
Guys what the hell? It used to make me a few seconds to log in. Now with this email link nonsense it took a while for the email to come through, and when it finally did, the logging in screen has been hanging there for over five minutes now. I don’t want to try another email
link because it takes you guys forever to send one at every attempt I make. I hate this. Change it back. Also, it’s buggy as hell. Every time I click for email login, it throws up a new window asking what kind of login option I want even tho I already picked email and then the apple login option keeps coming up multiple times and I have to keep dismissing it every time, even tho I never clicked on or asked for apple log in. Did you even user test this before you pushed this live?

Disgusting Company

 – 
biotaphiliac
 – 
2023-04-20
Will not be purchasing from McDonald’s again, and will be leaving a negative review on every single restaurant in the country, I have the time to spare. I have an app account with A LOT of points and I was logged out when I reset my phone. Suddenly my password wouldn’t work, and it forced a reset. I don’t have access to that email address anymore. I emailed dozens of times over months to ZERO response, at all. Finally found a number I could ring and was told by a very disinterested woman that there’s NOTHING they can do. Can’t reset for me, can’t verify for me, can’t change email, can’t transfer points. Truly abhorrent quality from such a big company. For context, I’ve had zero issue with this exact problem with other accounts, emailing or calling and verifying some basic details is always enough. Not here. I usually only purchase (& am thoroughly disappointed by) McDonald’s when there’s no other option, but that will not be happening anymore and it is genuinely more loss to them than it is to me as it will not be missed.

Absolute garbage

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akhowell
 – 
2023-03-19
This app has more bugs than the local butterfly Farm. It keeps orders which have been collected active, which makes it impossible to re-order without going in and first deleting all the items. there is a better than 75% chance that the items that you want to order will be marked as unavailable, even though when you go and order them manually at the restaurant, they are perfectly fine. There are regularly Vouchers which claim to be available on the app which are not available when you get to the restaurant and try and order on the in-store order system. i’ve seen high school programming projects with better usability checking.. it is far far easier to just do a pick up order with the Uber eats app, and just pay the slightly extra price.

Inspiring in an uninspiring situation

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sassysongs
 – 
2023-01-27
‪Last year I got hella mad at your automated system and when my family’s order was missing many items and there was absolutely no counter service at all to rectify the issue all workers were very flat out busy filling orders and staff were ignoring me trying to get someone’s attention politely who worked there because my number was already called and I received my order so maybe assuming I was a potential Karen I don’t know but I was completely ignored altogether so as a result I decided there on from that day to stop supporting automated industry’s including all fast food and you know what happened??? I actually started feeling cleaner and more healthy which inspired me to make healthier choices in life and I’m saving so much money now (((::: Thank you McDonald’s xoxo‬
Inspiring decisions can come from the most unexpected sources 🙂

Possible data breach and unhelpful service

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DaTr1000
 – 
2022-11-30
On Sunday night, I got charged for a meal at about 11pm in NSW. Problem is… I live in Perth AND that night I only used the app to get points for the rewards… at about 9:30PM and paid with cash, no orders. I first tried calling my bank, they told me it was a maccas issue. I called the restaurant that I was apparently charged from, I was not on the system. I tried calling the restaurant that I visited. They refused to check and told me to contact through the app. I tried contacting but you need to fill out a form/survey and you’d be contacted within 2 business days. I did that… twice. Not only did I not get called back after 3 days, but I was emailed asking how my “contact” was. I feel someone has gone into the servers and used it to order foods from different accounts and now I cannot trust this app and the company to keep us safe and to help solve the issues. I will be disconnecting my card from this service.

Not worth it

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you are really rude
 – 
2022-11-17
This app is an embarrassment to this company. It is horrible to use and is just not user friendly at all. There is such a long list of things wrong with it where do I start. It literally doesn’t work every time you want to use it. Not to mention that it requires wifi when often when you are travelling there is none. Every family member has to have the app to get the deals so that means your 4 year old has to have a phone if they want the daily deal of a cheeseburger meal. With all the resources you have you couldn’t come up with a better app then this? The app is much like the service at Maccas lately very poor standard, completely disorganised and rarely do the staff actually know how to use the very complicated registers they have if you need their help even the managers and the self serve kiosks are an absolute joke. Only working 50% of the time. So basically you can’t order from Maccas at all. Such a disgrace

New phone the app hates

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Snow-lilli
 – 
2022-09-28
Always enjoyed the app until I recently bought a new iPhone. I tried to open the app. Didn’t work with my password. I tried to reset it but every time I went to validate my account with the email. Nothing worked. I only received an error message which flickered up in the screen saying oops something went wrong and it went again. Tried to set up a new account and the same thing happened again. The app is up to date and I even tried on my computer to validate. Nothing. Emailed maccas for help. Email came back from them and was gone before I could even read it. Checked everywhere and no reply to be found in any folder and no reply after that. Not happy. I have so many monopoly vouchers to use and now I’m missing out. Lucky being in Queensland I won’t win a big prize. Least this will help me to stop eating maccas. The push I needed to improve my health.

Goulburn Sheep Maccas

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Maximan13 15
 – 
2022-07-19
Maccas maccas maccas 🥲, we are currently on the way home from a ski trip. After snowboarding for 3 days straight 3 DAYS, we got a bit peckish and decided to invest in some maccas. After giving our order we came up to the pay station and there he was THIS GOOFICAN WITH A HAT THOUGHT IT WOULD BE FUNNY TO NOT LET US PAY……. He just didn’t hand us the credit card tapper thing and just pointed us to the window. As we enter the next window we didn’t consider leaving without paying. They then had the audacity to do us double and make us go ALLL THE WAY AROUND THE DRIVE THRU JUST TO PAY AGAIN. After paying all was good and spirits were high. I was excited and started to munch away on my nuggets UNTIL, we realised they had forgot one of our most important orders THE 24 NUGGIES what imbisils they trifected us. We then turned around and finally got our nuggets. Thanks A lot Ronald

Watch out and make sure you’re not charged twice

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aidenh37
 – 
2022-06-30
This has happened 5 times to me so far since the app’s release. I order and pay through the app, check-in with staff at the drive thru speaker, and then get told that payment was declined. So, holding up the queue, I check my banking app for the payment method used, and display proof of payment. Every time a a manger will explain the payment will be refunded and to pay again to get the order, except every single time they have been wrong and the payment is processed as usual some time later depending on your bank. It’s appalling because proof of payment should be enough to have a manager use the ‘promo’ button on the register and put the order through, and take a note for later as to why this was done. This would be a far easier process for everyone in case of payment errors and avoid needless arguing and use of customer service resources later.

Best fast food ordering experience

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Crossplane2015
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2022-05-23
Pretty much all other fast food apps could learn from this one. It’s by far the most usable experience and takes into account user experience as part of the apps usage. It makes it significantly easier rather than being clunky.
Only real issue is just feedback that the way the drinks are ordered when selecting a drink is a bit weird and can be a little annoying sometimes. Otherwise it stands head and shoulders above other competing apps in terms of usage and the understanding that the app is used for drive thru pickup predominantly with large easy to use buttons and easy to read codes and text.

Stop changing my pick up store!!!

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Paranoia Agent
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2022-04-06
Dear Macca’s, when I place an order and select a specific store, I want to pick from that store, not some random store simply because they’re close to me!!!
I live near Southland VIC, there’re 3 stores in that area, 2 in the Southland shopping mall, one on the outside of the mall, near the corner of neapean hwy and jamerson st. Every time I choose to pick up from the one outside the mall it changed it to the store at Lv3 food court in Southland simply because the absolute distance is shorter. How stupid is that???? It takes me 15 mins to find parking and go inside the mall, while takes me 3 mins to drive to the one outside the mall.
Yes I know sometimes when I select pick up it pops up a prompt saying the PRICE of my order has been changed, while it actually means the pick up store has been changed to the lv3 store, and there’s no way seeing that without clicking on the review button.
Today I wasted 30 mins of my time bouncing between the two stores trying to pick up my order, and I ended up going home empty handed because the app kept changing my pick up store to the food court one while they’re not open because they’re short of staff!!!!
This ‘smart’ feature is absolutely the worst ever, I know which store I choose when I place an order, please don’t treat me as an idiot.

Shocked by the unnecessary privacy invasions

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\.\ Jenn \.\
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2022-03-11
Developers, Product managers - surely this level of personal info disclosure is not required just to order a BigMac! Should be noted I very rarely write reviews, but this app beggars belief in terms of personal data it collects. I really wanted to like the app. In theory it’s great to be able to order, I don’t even mind that if uses my location! However, it keeps using your location (even when you have the app in the background, even when you allow is ‘only while using the app’). It tracks you all the way home until you actually close the app!
And, more recently, it is now requiring you to sign up for MyRewards . Why on earth is that needed? Just want an app that can help me order food, not one that feels like the CIA is on your tail!
I’ve just deleted with disappointment.

Extremely frustrating

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YarraValleygirl
 – 
2022-03-05
Edit to update: I had 2/3 free frappe’s in my rewards I upgraded to the new rewards and now I have none and it says I have none!!!!
This so isn’t fair!!!!
The app although over the years has very very slowly slightly improved is so full of bugs and glitches it makes you want to smash your phone. Including but not limited to the fact I received a email receipt for my “order” that I’d never made. Someone somehow had managed to log into my app account make a order and pay..... on the other side of Melbourne. It was also recorded in my previous order. They also used my discount. When alerted head office honestly sounded like they couldn’t care less. It constantly crashes, takes forever to load, looses rewards, doesn’t save customised orders as ordered or process them as they were entered. It drives me insane.

Does not deduct cost when customising items

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Smiley.jo12
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2022-02-11
Tried to order a brekky burger and customise the ingredients, the app indicates that some components will reduce the price if removed but it his app does not reduce the amount from the total cost. It does however add additional costs on for extra items. For example I removed one sauce and added another so it costs me extra rather than the same cost. How much extra money does McDonald’s make by not applying deductions and charging extra for swapping like for like?
I also tried to report this through the app and it only gave the option to give feedback on the store and customer service. The get support button in the app site just directs to the website which looks like a maze to discourage people from giving feedback or reporting problems.

Convenient, but could be better

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rockrasher
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2022-01-06
It’s mighty convenient to order ahead and to be able to see what you’re ordering, and be given the invoice. Also daily rewards/deals are great and remembering your last order(s). The main trouble I have with it, is somehow the previous order is not finalised and captured in the app somehow. Which I don’t know if it’s me as a user not doing something to close it, or if it hasn’t been completed in store. Which isn’t a huge problem, but it is when in that order a deal was claimed. Because those deals are usually only good for once customer once, and for one day, I’m left with an item that technically does not exist, and it simply won’t remove it even if I try to remove it from my order.
Which means, now I’ve got to use the old way if I want to order anything at Maccas or uninstall the app and reinstall it again.
Please fix. This is such a dumb problem.

Overly complicated app that is painful

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omegamasta
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2021-11-29
Should make it easy and cheap to order McDonald’s. However it causes lots of frustration to me. First every time I open the app it asks if I want to enable notifications, the answer is no, it will always be no, give me an option to say ‘don’t ask again’.
Menu items which I know are available at my local Maccas are not available on the app and bass app only specials with items I want to order and I am not talking about special things I’m talking about items from the regular McDonald’s menu such as a Favourites box. Come on back at the appget your act togetherMenu items which I know are available at my local Maccas are not available on the app and bass app only specials with items I want to order and I am not talking about special things I’m talking about items from the regular McDonald’s menu such as a Favourites box. Come on Maccas app, get your act together.

Still a bad app

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darwiniandude
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2021-09-29
Tried to use it for the first time in awhile. Wanted me to log in. Password wasn’t saved, because it doesn’t use the iOS system wide password manager. Why? I then had to email a password reset. Went to make a new one in the app, doesn’t use system password manager api so couldn’t auto generate a secure password. Went and made one manually, put on clipboard, went back into app, tapped to paste and the pop over appeared then disappeared- they have disabled the ability to paste into the password field! So I had to use the three finger pinch outward gesture for paste. Didn’t like it! Passwords can only be 6-10 characters long. Really? 6 is way too insecure! I had a 12 character. Anyway finally reset it. KFC app has had this basic quality of life stuff for years. I recommend whoever is working on this app should use the KFC app a bit, it’s not perfect but it’s far better, for the same sort of thing. By not supporting the system wide password manager on iOS you’re encouraging people to reuse simple easily compromised passwords across many apps including yours. This is bad.

Below expectations

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Dyslexic96
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2021-07-22
The app is generally okay, but I’ve found some aspects frustrating, and is not the quality I’d expect from McDonald’s: On a few occasions, my payment appears to have gone through on the app, but the store isn’t aware of it; The frequency with which the app is updated and I have to download a new app as the current one is ‘unsupported’ is annoying; The app continuing to run in the background after I’ve stopped using it is annoying (though it’s possible I can change this in my settings); Needing location services on to use rewards is frustrating, and seems unnecessary; On more than one occasion my order has been processed and received, but my order number has disappeared so I don’t know what to listen for when picking up my order.

Buggy app and poor customer service

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Kenn13542
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2020-12-15
Very very disappointed with the myMaccas app and McDonalds customer service. Earlier this year I noticed a payment of around $50 made in Adelaide (I have never been) and I also live on the Gold Coast QLD. I deleted my cards from the app preventing further payments and changed the password. A couple of days later the same happened again for about the same amount of money. So I was very confused, as I took all the measures I could to prevent this from happening again. Next I contacted McDonalds support to inform them that they have had a security breach in their system (only way this is possible - you can only sign in through an app, so they can't have swiped my password, but regardless I have changed the password. I also deleted the cards from the app so further payments would be impossible) So how is it possible that they signed in and and payments using my card that wasn't there anymore? I requested a refund and McDonalds refused, and not only that they suggested it was my fault due to my password getting out - which isn't possible. They also informed me that there were no known hacks or security breaches - although I was telling them there was! Very disappointed with the service and trust of such a large business.

Must bring phone to restaurant - new change in app

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Eoin711
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2020-11-14
Too many glitches with this app, so frustrating. There should be rewards paid for being a beta tester, been hoping for it to be fixed for prob over about a year. Time for Mc Donald’s to sort this app out. Considering their other processes are so clockwork, it’s a let down. Here are the problems I’ve encountered far too many times...
Almost every time I use this app, I am forced to update it
Two out of three times when app is opened, it’s not ready to start a new order. It seems to think the previous completed and picked up order is still awaiting pickup. You have to go in and reopen order, then delete all items one by one. Then you can start a new one. Soo rubbish.
Orders cannot be located easily when you open the app at store when you arrive. I’ve resorted to screen shots after ordering. But even then sometimes the store cannot find order.
Happy meal prices automatically increase in price when added to basket for no reason by $3-4, possibly other items too. It actually charges correct amount in final transaction, but I only found this out from talking to an interested Mc Donald’s employee, clearly she was asked about this many times
I’m off to hungry jacks.

Very misleading.

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Saki-star
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2020-11-01
Wife and I took advantage of the 50 cent cheese burger for its first day promotion. Firstly it’s only one per person so we used both our phones. Of course two cheeseburgers wouldn’t satisfy us so we ordered additional two chicken burgers and nuggets totalling over $25. Wife needs to look after baby so I get a snap shot of her order and go through drive though only to be told that we both need to be present there. After wasting petrol and time to go there there was no way for the manager to allow that extra 50 cent cheeseburger with my $26 worth of food. One cheeseburger for 50 cent NOT ALLOWED but using the app. Where does it say that I can’t use my wife’s screen shot of her purchase. Wouldn’t a large company’s marketing team who came up with this stupid app think that this might happen to not just me but others as well. This is the last time I go Maccas for a very long time just because of this cheeseburger

The difference between skim and trim milk...

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Hot cuppa
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2020-10-15
I am very flabbergast that some staff are not aware of the difference in the fat content in milk and don’t really care if they get the order wrong...I am a loyal customer of many years and now with Covid using the drive thru is a pure frustration as at times my coffee is made on trim and not skim milk as stated on the order...we did some 1800 klms in 30 hours and went to Atherton drive thru this morning for my daily coffee fix and was given trim milk instead of skim milk...so so disappointed...I am tired of being ripped off when this happens as quarter strength coffee is not a cheap habit if you buy 2 - 3 a day/7 days a week...Thumbs up to Nthn Bchs McCafe, Townsville as finally got the coffee that I had ordered...Coffee Addict...

Love the app but it has issues

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Adol66
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2020-10-05
I have been using this app for a while now. Love being able to preorder and pay and also receiving rewards eg free coffee.
I have two frustrations with it though:
* Just about every time I use it I receive a message when adding the first item for that session that I did not check out properly last session. This occurs even though I have paid for the previous order and I wait until after I have received that oder before exiting the app.
* My local store doesn’t update availability of products in a timely manner. eg we purchase coffees with lactose free milk. Our local store has lactose free milk nearly all the time but one time it was not available and this was indicated on the app, however it remained unavailable for months on the app even though it was available when I asked at the drive through.

Too many ads & upselling and bugs

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kc3302
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2020-10-01
No I don’t want fries or a sundae with my order. And I don’t want to be repeatedly told about your McMonopoly or whatever your current promotion is, I know what I want to order and I just want to order my freaking food.
Your latest pop up ad for Monopoly obviously wasn’t tested enough as it is buggy. I had to force close and re-open the app and even then it didn’t immediately realise I was at the store - actually standing at the counter and it didn’t realise.
Apart from this bug the app takes way too long after selecting your method of payment before it comes up with the next screen that lets you select eat in/drive thru/counter pickup, and then takes another 30 seconds to get your order number. Why isn't it as quick to use the app or in-store ordering kiosk as it is at the counter?
Very limited options to customise a burger - why can't I change or add things to my burger with all the options that counter staff can on the cash register? This regularly stops me from buying a more expensive burger to customise - I just settle with a simple (cheap) burger as you don’t seem to want my money to add things to a burger.

Not good

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Noah Tarrier
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2020-05-01
Once, I made an order on this app, and I selected drive thru, and then I told the crew my order number, I think they told us that it went through, then we went to the pick up, and they gave us someone else’s order, (we told them that wasn’t us) then we were blocking the drive thru and we were still sitting at the pick up, a lot of cars were waiting, then we went inside and we had to order again at the counter, and I thought this app was horrible and I didn’t use it for about a year, and when me and my friends were watching the AFL, we decided on ordering McDonald’s on the app, this time we went in the restaurant, and the person who was taking me and my friends there to pick up, he thought we had to tell the person at the front, then I saw our order on the list, then we got it, then we went home, and then continued to watch the football.

Double dipping charging you and then saying error

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G. Barrow
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2020-04-22
A few times now I have tried ordering over my App. Used to work fine but this past few months when ordering I get an error or the drive though staff member says payment didn’t go through. I get charged again at window to discover that money was taken out via app from my bank account and I have been charged twice for the same meal. Today I got a strange error different then usual about payment and card. So thought something was wrong my end. I entered a new credit card number and details to discover a few hours latter I have been charge multiple times on my app every time the process error card came up. Plus I had to pay again over epos in store due tot he delay in order history error business. Not happy and I can’t get reimbursed according to the McDonald’s staff member when I returned after I discovered the over charge as they won’t accept the Apps confirmation of orders and price they want it directly through bank statements that I can’t get instantly as credit cards where used. Very annoying.

Very bad

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NigelWilco86
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2020-03-19
My girlfriend and I ordered food and it said it was fine, then we went to get it at the drive through and they said it hadn’t come through. We tried again and she then said that I needed to pay for it, even though the app had already paid for it so I said to wait a minute and I went to the car park to check if I’d been charged in my account (I didn’t want to hold up the line). It said I hadn’t paid, even though I had but I decided to pay for it anyway so I then went back through the drive through for a third time. This time the girl said there was no order. I became annoyed and said it was the third time I had come through and the girl said that my card ha been declined for insufficient funds. The account had over a thousand dollars in it and I know that the girl at maylands McDonald’s was just being rude because she didn’t want to deal with me. I just went home and haven’t been back since.

Doesn’t Work All the time

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Andy 39
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2020-02-15
This app is suppose to make service faster and improve convenience. The app works in Sydney fine but every time I use it at Wallsend it never recognizes that Iam at the location and a simple coffee can take over half an hour where I cannot use the app to pay. I have to pay out of pocket, lucky had money with me. What an inconvenience when you have an appointment. Purchased two coffees & missed out on my rewards. Oh by the way still got the wrong. Very disappointed with this app as it has happened on many occasions when in a hurry. Better off doing old fashion way & order & pay in store. Or go to a real cafe and pay less!

Paid for my coffees twice.

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Dubbo Gab
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2020-01-13
I LOVE McDonald’s coffee & was travelling over the Blue Mountains last Thursday. I ordered my 2 coffees on the app. When I arrived at the Blaxland restaurant my phone said there had been an issue & to show a staff member the message with the reference number. When I did this the lady said ‘I don’t know what that means’ & went to ask someone what to do. When she returned I had to pay the $10 so I assumed my order hadn’t gone through the app. Later when looking at my bank accounts I noticed that I had been charged on my credit card. I’m not worried about the $10 but just thought you may be able to prevent this somehow from happening to other customers.
Kind regards,
Gabrielle

Really like the app, but....

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Mjbini
 – 
2019-08-05
I love the My Maccas app and the regular deals, but lately I’ve encountered a few issues.
The first is orders appearing to go through with payment accepted, then at the window being told payment failed. After paying at the window, I later find both an app payment and an in store payment, in other words, paying twice. When this issue occurs, I don’t receive the email tax invoice I usually get either.
The second issue is that when trying to raise the issue via the in-app contact form, the security captcha pops up for me to select the correct images. The only problem is, the entire screen is greyed out so I can’t select the images or close the captcha, therefore wasting all the time spent on writing up the issue to submit.

Painful. Only one good thing

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Growlss
 – 
2019-06-29
Besides a free coffee after every 5 more than a few things wrong - I open the app and it brings me to my last order and wants to add new items to the last order. Why? New day, new order.
Drinks are totally unorganised when ordering through a meal. Drinks aren’t in order of size nor variety. Developer, please find me a medium iced latte in less than 30 secs.
They’ve removed being able to add Big Mac sauce to certain burgers. What if I want BMS on my mcchicken. Stop limiting me to what I can do and open my options. It’s called upselling!
Why do I need to update every 2 weeks? It’s a bit beyond the joke. Do the people who made this app even use it. You update and nothing that’s wrong with it changes.
This app was made to create convenience, to speed things and ultimately, remove the cost of employment. If your gonna take people’s jobs then at least do it well. The only reason I use it is to get a free coffee.

Glitchy

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spikedude95
 – 
2019-03-27
The apps menu to actually order food isn’t straight forward, especially when adding additional items. It’s not a straight forward process navigating from your order to “order more” why is there a home page and an order page? Why do you need both? I keep getting the frustrating message “if you add this you will clear your cart” why?
The app also constantly bring up my last order with the link to click saying “I’m already here” and shows items in my cart. I’ve tried to click through it so I can start a new order, and it ordered both!! Charging me for a whole extra meal! (Brisbane airport store). Now I’m extra careful and have to restart the app multiple times to clear ready for a new order.
I like the rewards and some of the streamlining features of the app (ie last order), but it’s clunky, glitchy, and the user interface could use with some more development.

Great idea badly done with big flaws

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phantom_99
 – 
2019-03-26
It looks pretty, but it’s bad. Really bad.
Shakes keep displaying an error, and when I’ve checked in store they say there is no problem with shakes. So if I want a shake I’d have to go to the store and start a new order over the counter, just for the shake. Defeats the purpose of the app. Others report being overcharged on related issues.
Location defaults to where you are, NOT where you select. Be warned even after re-selecting the location it can automatically select back to the closest store not your selected store and it’s impossible to change.
Overall inefficient and poorly done. I could write my order down and email it to Santa Claus for Xmas delivery faster than using this app.
I also object to the forced marketing promotions selection to install the app. I question how this mandatory marketing promotions sign up doesn’t breach consumer laws.
There’s also no support available, so if anything goes wrong there’s noting you can do but go to a store - and in my experience be told “it’s your problem “my store” didn’t write the app, you’ll have to take it up with head office” - but how?? There’s no support line!
Overall really poor show with an aggressive approach from a dominant anti competitive player. Could do much better with a different approach and a different attitude.

Why is it so bad?

 – 
Nikollet80
 – 
2019-03-11
I was an early adopter of the app and I’ve been waiting for it to get better, but alas, it continues to be glitchy and cause problems for me and the restaurant staff. The biggest problem seems to be that when I go to place an order the app hasn’t reset from my last order, thus when I try to select an item and I get a message asking me if I want to “reopen my cart”. This means that I have had instances where I have turned up at the store and the staff there have told me I have two identical orders, other times where I have redeemed my free coffee, and there is also a second coffee in my order which I had not selected to put in my cart and they’ve had to refund me for. I just don’t get how hard it can be to create an app that works?! You are McDonald’s, not some little Mum & Dad operation. I use apps all the time for a range of businesses and by far this is the worst one I use. I only put up with it for my loyalty coffee. Perhaps you need to find some better developers? Yeah?

Horrible app

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Zephyzeph
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2019-03-04
This is one of the worst apps I’ve ever used. I am a very tech-savvy millennial, and do almost everything I can via my phone. If I struggle to use this app, then how on earth do less tech-savvy people manage?!! All I want to do is get my coffee loyalty points. And yet it’s like some major mission to get to the right place in the app. The staff at McDonalds can’t even figure out how to use it (I’ve asked multiple times for help). I’ve had it reset to 0 when I am up to a free one. I’ve had it scanned, only for the coffees never to register. It is a real disincentive to going to McDonalds for a coffee, when there are other locations nearby with drive-through facilities that have easier to use coffee loyalty programs. Surely it can’t be that hard to design a decent app? Even muffin break can manage to do so! Maybe ask them for some tips?
I feel for those older generations who can’t use this app, or don’t have a smartphone!!

Rude Staff member and manager

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Lisa-Rose Hassan
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2018-12-03
I thought I was told to go to the first window to pay, when I got there it was full of trolleys so I waited a few seconds and thought I heard wrong and drove to the next window. The staff member was upset with me, as I tried to explain why I drove she cut me off and got more angry, she took my debit card and told me to drive to the next window, I wasn’t happy about leaving her with my card, it’s not the first time I’ve been charged twice for the same item but never complained. 3 Times I asked for my card and each time I was told to drive to the next window.
I drove to the next window got my order and card back.
I only live 2 minutes away, when I got home I rang to complain, I asked to speak to the manager, I only just started to explain what happened and she hung up on me...
Seriously????
I went last night after a double shift at work, it was around 3am and pouring heavily with rain and was told I had to go inside to order no explanation given?? I had to ask to be told computer is down.
Please if you want to employ very young people, give them the appropriate necessary training!!!!!

Not Okay

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Honeypeanut
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2018-08-28
The app has been working fine for me up until a few days ago. I tried ordering a large hot chocolate and when i clicked to collect it take away it would try processing and would say error and that i am not in ‘location’ when i clearly was. I then tried multiple times to get it and it eventually would not work. Before i left the store i checked my bank account and was shocked to see that the maccas app was trying to charge me for 19 large hot chocolate. That is about $95. The next day i was at mcdonald’s again and tried ordering a quarter pounder with the reward ‘$3 mclassic burger’ add bacon which was all up $4 it then came up with the same processing error and then i tried again and once again i checked my bank account and i am being charged for 2 $3 quarter pounders add bacon. When i went onto the app and looked at my recent orders the hot chocolate and quarter pounder were not there. Now when i went on today it says that i did get a hot chocolate and quarter pounder. I never received either of them. So overall i am being charged over $100 for items i never got and i have no idea who to contact.

Maccas Rule

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John Candido
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2018-05-13
Before I say any more, there are two great things about McDonalds as an organisation from a consumer’s point of view.
1. I have provided lots of feedback to them over many years. While nobody can be certain that McDonalds have listened to any specific feedback of yours, I feel that they have listened to me most of the time because when I have requested something as feedback it is usually accepted provided that they agree with the feedback, and given sufficient time.
2. They have excellent staff who are very friendly, and who are very attentive to your needs and requests. All of their staff are well trained and motivated to offer their customers a high level of service every day.
Their app is very good. Lots of thought went into its current iteration.
My criticism of the app is that it crashes every now and then while you are making an order.
At least all of the items in your cart are not lost whenever the app crashes.
The other matter is that if it can be helped the next time the app is upgraded, it would be great if any future upgrade did not eliminate your favourite food items as well as your favourite meals, that are stored in the app for everybody’s convenience.

Not liking the changes

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yarnijoel
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2018-05-12
I downloaded the app as I get ham & cheese pockets for my son but they are always made fresh after breakfast and we always have to wait. Using the app, I was previously able to order it so it was ready to collect when we drove thru. Since the update, you now have to be at McDonalds before they start making your order, negating the purpose of ordering in advance through the app. If this is due to uncollected orders, requiring up front payment is a better than this system. And issues with food sat waiting, a simply disclaimer would suffice. This system doesn’t make it any more attractive to order through the app, I will still have to sit and wait for my food. I go to Macca’s for fast food, I will go to a cafe to wait.

Different and perhaps difficult

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A caring guy
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2018-05-12
I was quite pleased with the previous app and was expecting the update to perhaps improve and personalise the app but that isn’t the case. The new app takes time to get your head around but I ‘thought’ I could order a coffee etc at the counter and scan my QR image so the purchase would count towards my loyalty card or when Maccas send me a ‘reward’ for providing feedback that I’d be able to redeem it through the app but that’s not how it works either. So it seems the three ordering options are not universal within the restaurant. Obviously some more work to do on the app.
I certainly appreciate being able to order from the table and have my meal delivered although it would be even more convenient to redeem rewards whilst ordering other items.